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Technical Training

Transcript: Technical Training Team Managers GAS Report AskIT / Contract Support / Finance Inverts traditional classroom ways: leads to coaching rather than lecturing Learners engage with the theories or concepts before they enter the ‘class’ to then collaborate, problems solve and create content during the sessions Leads to an increase in application of content. ALL learners are then engaged and challenged! New Starter Training Projects Events The Technical Team have a plan in place... Go this way for success! What is the 'Flipped classroom?' Meeting Business Needs The ideal solution should be: Personalised - to fit each learner Learner-driven: to let new starters OWN their learning Applied: to let learners learn by doing Cost-effective: to be feasible at scale Tech-enabled: to leverage technologies that work New Starter Training Compliance: Working the system - Being able to log activity correctly from ‘Day 1’ Understanding of how technology feeds into the ‘MMK way’ Measuring expectations → measuring success → GAS Report Success! 'More time for me'... What else will we have time to focus on? Events Challenges... What difference will it make? Technical Training Roadmap Time/Candidate management improved Accountability → manage their own success more productively What are the criteria for success? Agenda Learner feels empowered, self-sufficient, and supported Business perspective: Consultants are compliant, hit KPI targets (technically), understanding of the MMK business plan and how everything fits together Reduction of questions being asked to the training team Increased level of engagement Increased level of productivity Learner can drive change on their desk What/who can confirm these changes The process... Bill& Pay YAY! Assessment tools Michele - IITD Membership Carly - Attending APSCo Professional Development Leadership Series Lean Project

Technical Training

Transcript: Specification Xpresszoom.com 1. Banner : Size : 1000px X 1000px Quantity : 3 pcs Every photo has a caption 2. Slide photo : Size : min 500 pixel Quantity : min 6 pcs | max 12 pcs Every photo has a caption 3. Video : Size : min 720 hd Don't upload to internet or website. Just send by email and HQ will upload to Playlist Youtube xpresszoom. Email : mtrxbiznetwork@gmail.com Why need do with us? Before that, We need introduce to people Only online portal in Malaysia with Mega Mall concept that is easy to use, mobile friendly, convenient, fast, simple, efficient and effective way for businesses to promote their products or services. Our portal and services is up-to-date with the latest technology and trend. Our customers can update their information and content on a regular basis. Why They Need Website? 6. Description 7. Contact Us : Google Maps - Save location in google maps Copy & Paste embed code Write a valid address & contact 8. Gallery : Size : min 500 pixel Quantity : min 6 pcs | max 12 pcs -> 1 row (Can create many row) Every photo has a caption Specification 4. Facebook : Only for Facebook Page https://developers.facebook.com/docs/plugins/page-plugin Facebook Page URL Tabs : Timeline Width : 350 | Height : 500 5. Instagram : Need do front of customer https://lightwidget.com/ Log in : Username & Password Customer Grid : Slideshow | No of column : 1 No of photo : 20 | Image hover : Icon overlay Competitors Using Internet Business Take Over Flow Technology Modern Age Target Markets Unlimited Save Time and Money More Business Case Competition Action. Specification Our Package 1. Services - suitable for people that busy in their businesses and no time to do update for their website. 2. Reasonable price - Suitable for all kind of business whether small business until to big businesses. Package 1 : (Get own Domain) RM1.64/per day (RM600/per year) Free Video Free Photo shoot Free 1 times update news every month Example : http://beautyzara.com Package 2 : (SubDomain) RM1.36/per day (RM500/per year) Free Video Free Photo shoot Free 1 times update news every month Example: http://xpresszoom.com/beautyzara Technical Training We are company that create your own website for your businesses. When, in our server store many customer's website, we will reach our goals to do online portal like MegaMall concepts. See Our Customer's Website & Demo Technical Training

Technical Training

Transcript: Handsets * Small Business use * Home and SMB use * 5-30 Calls (G.729) Technical Training Technical Considerations and Roll out ISDN30e Line Types * Comparably cheaper Technical Considerations and Roll out Development & Add On's * 24-48 regrade time Fibre Leased Line Questions ... * Support additional features: DDI's, CLIP * Always check Suitability checker / Sam knows * Supports basic network features - call divert, call waiting, caller display and ring back * 40/10mbps, 80/20mbps MyCalls * Common terminology: NTE5, Analogue Line, Single Line ADSL Horizon Medical ADSL FTTP Call Management * Voice and Data * IP trunk, cost effective and flexible - GO ANYWHERE! * Common terminology: ISDN2e, BRI, Basic rate * Common terminology: ISDN30e, PRI, Primary rate * 60 day installation lead time * Requires Analogue Line* * Symmetric/Asymmetric ISDN2e Useful Info * Cheaper than a leased line End-to-End offering supported by 21st CT ... * up to 1000mbps EFM * Supports ISDN features, smaller costs * 10 Day Training period Line Types ISDN30e * Voice and Data * Should consider ISDN30e SIP ... RPM go above and beyond most NEC * 5 Hour F-F * Provides 1 - LOTS! (bandwidth dependent) * Fully Managed * Good SLA's 7 hours F-F Akixi Hardware Survey - Site visit, review of findings Data Capture - Capture configuration Pre-configuration - Programme system Installation - Kit into place, training, testing Installation requirements: Survey - 1 engineer, 1 day Data capture - 1 engineer, 1/2 day F.O.C Pre-configuration - 1 engineer, 1/2 day Go Live - 2 Engineers, 3 Days Post installation remote testing - Support desk, 48 hours testing Handover - Installation complete * Comes in Multiples of 2 Survey - Site visit, review of findings Data Capture - Capture configuration Pre-configuration - Programme system Installation - Kit into place, training, testing Installation requirements: Survey - 1 engineer, 1 day Data capture - 1 engineer, 1/2 day F.O.C Pre-configuration - 1 engineer, 1/2 day Go Live - 2 Engineers, 3 Days Post installation remote testing - Support desk, 48 hours testing Handover - Installation complete * Same day installation lead time Annex M Connectivity * Delivered via copper cable * Installation requirements: Data capture - 1 engineer, 1 day Pre-configuration - 1 engineer, 1 day Go Live - 1 Engineer, 1 hour Post installation remote testing - Support desk, 48 hours testing * 45 day installation lead time * Provides one call in/out * Requires Analogue Line * Access - Assured, EFM, Leased line * Cisco Router / Draytek * Network Switch - POE (Netgear) * Patch Panel * Cat5e Cable * Cable Socket * Handset Huge user base to work with ... * Required for Broadband RPM applications * Consider care levels 1. Clear by midnight day after next, Monday to Friday 2. Clear by Midnight next day, Monday to Saturday 3. Report by 13:00 clear by midnight same day, if not next day. Monday to Sunday 4. Clear within 6 hours, any time of day. Monday to Friday *DIGITAL SWITCH OFF 2025* Fiber Evolved yet still evolving established market ... * Cloud based product * Geo/Non GEO direct number translations * PBX features - Hunt groups, QP, IVR (Auto attendant) * Queue greater numbers * Call Recording * Call Stats * Business use generally medium to large ADSL2+ * Main incoming lines System, required equipment Technical Training * Provides up to 8 calls Handsets * up to 35mbps Single Line Converged Assured FTTC Connectivity Benefits: • Good where connectivity is poor • Flexibility with creativity • Need an expandable solution...8-896 exts, 1-4 Chassis • Hybrid Solution....analogue, digital & IP Features: MyCalls - In-depth Call statistics on users and calls Call recording - Fully encrypted and admissible in court Supports 896 Handsets Supports 400 Trunk Integrated Dect Solution...Full handover of devices, 6 calls, 80m range ACD - Call centre application inc. Wrap-up, agent performance, QP Queue Prioritization BusinessConnect - Call Centre technology inc. telephone surveys agent performance, QP desktop applications, click to dial, operator console, email intergration Call Back Clinical Database intergration Telephone Systems Telephone Systems Akixi EFM * Supports same features as ISDN2e * Up to 12/1.3mb Fibre * NEC Call Management and Call Recording * Real time and Historical stats - Extensions and System * Manual/Automated scheduled reporting - to email or file server * Three types of MyCalls: MyCalls Basic - NEC 1 year free version with available further annual subscription - limted reports MyCalls Call Manager - Lifetime license with full reporting and stats MyCalls Call Center - Lifetime license with enhanced call center reporting for ACD * Other available licenses ACD supervisor - offering agent control, log/in out Admin - Create wallboards and run reports Desktop - Giving call control to desktop users Agent Desktop - Giving call control of ACD agents and queues with presence !Installation conducted on last day of installation, required 1 engineer, 1

Technical Training

Transcript: Tet Festival 2018 Tech Lead: Cherie Ho Technical Division Technical Training Introduction Purpose Ensure a safe festival environment for staff, patrons, and vendors Address and prevent problems involving: Health and Safety Maintenance Set Up and Tear Down Health & Safety Health & Safety Tips - Stay Calm - Safety First - Communicate Personal Safety Personal Safety Proper Attire: Closed toes shoes Dress appropriately Gloves Ops vest Take care of yourself: Food Rest Heat Illness Equipment Safety Equipment Safety Use appropriate equipment for specific job Do not use if damaged or defective Cart Safety - Only authorized personnel will operate equipment/carts - No seat sharing or tail gating. Keep body parts within the vehicle at all times - Heads lights must always be used at night - Always apply parking brake when leaving vehicle and take the key - Never drive more than 10 MPH at any time on the grounds - Keep a minimum of three (3) feet between you and the closest pedestrian. Pedestrians always have the right of way - Never leave a cart blocking any roadway or pedestrian walkway - Driving any vehicle in an unsafe manner will result in the loss of driving privileges Food Booth Cleanable bottom: Concrete, asphalt, wood, or other acceptable floor Fully enclosed with a cleanable type of enclosure. Mesh Screen must separate customers from Food Vender. Only Two 8x11inch Flaps (not holes or windows, Flaps) allowed per booth face 10 Foot Buffer zone needed in-between food booth and cooking area. Three compartment sink must have hot water @ 110°F No cooking allowed on dirt. All Food Venders are Required by Orange County Heath Care Agency to have a person in-charge (PIC). Health & Safety Codes Health & Safety Codes Fire Codes Requirements Emergency Vehicle Road Clearance Minimum of 20 feet at all times. 2:A ; 10:B,C Fire Extinguisher needed within 75feet of any booth. Food Vendor Area Outdoor Cooking is prohibited 10 Feet from any structure, including temporary structures. Propane tanks must be Secured in the Upright position when in use. Food Booths must have a 40:B,C Fire Extinguisher and up to date tags Deep Fryer Booths must have a K-Type Fire Extinguisher and up to date tags. Fire Codes Hazardous Waste = Liquids, solids, or sludge. Hazardous Waste is only dangerous if it is: Toxic, Reactive, Ignitable, or Corrosive Hazardous Materials Hazardous Materials 1. Communicate type of Hazardous Material and Location 2. Isolate Area: Provide a safe perimeter for containment. 3. Contain Material: Set up necessary measures for containment 4. Shutdown operation of source or halt: the flow of liquid/solids sludge, equipment, or additional containment. 5. Documentation of Hazardous Material involves: paper record keeping, photographic documentation, and safe storage of hazardous materials. Physical record keeping will be provided by Tet Festival Hazmat Team for use. Procedure Procedure Ground Violation Terrain Damage Assessment Document Terrain or equipment damage with proper procedure. Fill Paper work, take pictures of damage, and surrounding area. Ground Violation Types: Standard and Electrical: 2:A;10B:C A: Trash, wood, paper B: Flammable liquids, gases, or grease C: Electrical Equipment Oil Type Fire Extinguishers: 20:B,C; 40:B,C; K-Type How to Use: PASS: Pull > Aim > Squeeze > Sweep When deploying a fire extinguisher, deploy in up wind direction with hazard in downwind. Aim at base of fire. Fire Extinguishers Fire Extinguishers ABC ABC K K 1. What is proper attire for festival? 2. Not sweating, rapid pulse, faint 3. Give one rule of cart safety 4: SInks need to be what temperature? a. 200°F b. 100°C c. 125°F d. 110°F 5. What type of fire extinguisher needs to be at all food booths? 6. Step after isolating hazardous materials 7. What does PASS stand for? Review Review Maintenance Maintenance Work from problem backwards to source Only work on equipment that is ours Do not let patrons lecture you Waste Management Waste Management Do your part when you see trash, any bit helps. Trash collection will be done by contracted company When on Patrol, keep a look out for overflowing waste or collection needed. Report and Document improper waste disposal by Venders or others. Restrooms: advise or take action when area needs up keeping or restocking. Plumbing Source Hose Bib> Hose Line> Shut off> Hose line> Y> Hose Line> Sink Leaks in Hose lines Shut off water leading to leak, it will help keep you dry. Examine for rubber washer, lose connection, uneven threads, etc. Repair and test. Success = No Leaks. Check for saturated surface, take correct action. 3 Compartment Sinks Electrical components: 30second Insta-Hot and Main GFCI Plumbing Plumbing Scenario 1: puddle forming around vendors area Common Plumbing Troubleshoot Scenario 1: puddle forming around vendors area Solution Step 1> Must be a water leak. Find fault Step 2> Kill source to Fault. Repair. Step 3> Turn back on source. Damage Assessment. Step 4> Is the wet grass not a trip hazard?

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