Deloitte Case Presentation
Transcript: $130,000 Computer Mediated Application Hub: Security Badge Processing 50 people work there, each internal office has an equally distributed number of employees The Administrative office can be accessed by badge applicants for badge related issues Office located in DC Data Analysis 1.25 weeks to process all badges Case Relevance: Ease of badge acquisition Efficiency of work Proving to Congress they are worthy of future resource allocation Our Recommendation: Case Relevance: Maximizing value of tax payer investment NDMA Office: Stakeholder Analysis Time: Updating the application process with technical integration Badge Secretary: 45/36=1.25 Data Analysis: Simplicity: Justifying the recommendations $380,000 Congress Why it's important: Computer mediated application hub for security badge application IT Professional: $130,000 Question B: With a slight change in the process, there can be an 20% increase in processing speed, how fast can the current applications be processed? $640,000 Security Badge Processing Desk: IT Professional: $50,000/yr Completion of all current application Employee technology training NDMA Consulting for the NDMA American Public $40,000/yr Conclusions Our Perspective: 2 Badge Secretaries: $40,000/yr each Key Challenges Time/Efficiency/Modernization: Individual Employees Application website will provide processing data Efficiency: Cost-Benefit Analysis Year One: Organization: Modernization: Unification: Manage applicant information in one location Unification: Technology: $250,000 Source: usajobs.gov US tax paying citizens The Dilemma: Ease employee burden and let them get back to work for the American public National Disaster Management Agency Badges: 30x1.2=36 Organization: Unified profile to manage all applicant information Combining results in 30 badges/week with 45 total in queue Will take 1.5 weeks Rate of badge applications is constant 20 people work on badge at any given day Fixed 5% of time is spent processing badges per day Reduce management of security badges to a singular, online hub based in the Administrative Office United States Congress $50,000/yr Steps of Implementation Employees: Cost Assumptions Office wide switch to badge application within the Administrative Office Allocate badge processing to a singular desk of employees $250,000 (sunk cost) $100,000/yr $100,000 per year Those working within the 5 offices of NDMA Ease of security access Simplified badge application and acquisition Maximize time spent of protecting US public Year Two: Employees are burdened with an archaic process that slows productivity and takes away from serving the American public Lateral coordination of offices Eliminate confusion and inefficiencies through unification NDMA inefficiencies in the security badge process NDMA Employee: Status Quo: Employee Feedback: Increase speed of badge processing Section of website will allow for comments and recommendations Develop an online application site stored on the secure data encrypted government server User profile, tracking and auto fill feature By Jamie Serio Jake Salkovitz Imran Moledina and Jared Gold Measuring Success 20% Office Increase: Online Application: Question A: Combing Security and Administration, how long will it take to process all applications currently in queue? Hire 2 full time Badge Secretaries Hire 1 IT professional Designate office space within the Administrative Office Year Three: Official training for the application desk and employees Workers will be more productive if they don't have to work on badge processing Training sessions will be highly effective at reducing the number of people needed for badge processing and cause a rate of processing: 40 badges/week All employees live in DC 8 hour work day/50 weeks a year Recommendations NDMA Congress American Public Individual Employees Simplified badge processing and tracking $100,000 per year Assumptions Productivity: Employee Wages: Case Relevance: Feeling of security Trust in government management Office Wide Switch Over: Employee Wages: Case Overview Organization: