Shell Safety Presentation
Transcript: CUSTOMERS Tim Shaker, long time Sales Associate, reads and signs the Drive Off Sheet at the start of his shift in Dec, 2012 GOALS AND INITIATIVES: BUSINESS PARTNERS & CUSTOMERS "The best safety tool that exists is the mind" - Tara Webster, safety partner Based on Sales Associates comments and what we know about safety prevention, ONGTA12 recognized the inherent value of "what could have gone wrong" - Near Misses and Potential Incidences (NM/PI) - Personal Protective Equipment is readily available at each site - Job Clearance Forms are used at each site - ONGTA12 plans to run a fire safety training program with York Fire Department in 2013 "Safety is not a gadget, but a state of mind" - Eleanor Everet On Dec 16th ONGTA12 hosted Francis Tomas who is a long-time safety trainer and consultant to analyze our situation, trouble-shoot, and appropriately train staff. With a long career in working with gas retailers, Francis was a great fit! This interactive day saw staff offering both experiences and suggestions. Some points of training that was done (over 90% of staff were in attendance and all staff were given the print presentation for review): * robberies, fire, power outages * food handling, hygiene, uniforms * MSDS, PPE, & checklist * protests, night procedures,laws * Near Misses and Potential Incidences Review * Relevant incidences which occured nationally or internationally within Shell are reviewed * Top Three Safety Risks for each site are adapted based on learnings from the year * and importantly... Drive Aways We run the ONGTA12 Safety Training Day annually in December - Reaching out to customers through local events such as the Safety Village Community Safety Day - Intervention is encouraged should a Sales Associate witness an unsafe act. Sales Associates are trained to intervene by explaining WHY the act is unsafe Tracking NM/PI help us identify our biggest risks and be proactive - helping us to have reached our stellar record of Zero Incidences since 2009. In fact, it's so important to the entire team at ONGTA12 that each Sales Associate can identify the Top Three Safety Risks at each specific site. Knowing inherent risks helps us manage and prevent incidences at our Shell sites. ONGTA12 staff get experience putting out fires via custom-built technology HSSE Retailer of the Year - 2012 - Site Policies & Procedures Standards ensure Sales Associates are clear on HSSE expectations - All Sales Associates are alert to their top risks on a site-by-site basis which allows them to prevent the preventable - Builds a culture of HSSE mindset. Front-line input is incorporated into HSSE plans - Keeping these frameworks top of mind ensure thinking about every-thing they do and working safely - Accountability for the safety of the sales associates, customers and contractors The East Gwillimbury Fire Department were happy to be able to do this co-operative training and were impressed with Shell's Safety Initiatives. Both parties would like to do this training annually. Highlights included pump safety (Brake Aways, Emergency Stops, absorballs, Vapour Recovery at the Farm Tanks), the Car Wash (chemicals, boiler, natural gas tank, electrical panels, shut offs), the Back Room (access to the roof, storage for flammable materials, electrical panels, breakers and the leak detector and alarm system), the front area (emergency shut down and alarms) as well as locations throughout for fire extinguishers and MSDS sheets. - ONGTA12 was able to reach out to 1750 future customers and 1350 existing customers to teach them about 'Safety at the Pumps' - Staff are empowered to intervene and they have the tools to do so in order to ensure customer safety For Magdi, ensuring safety means being PROACTIVE when it comes to: "I'm proud of our safety record - and this training makes me absolutely sure that we can reach and stay at Zero Incidences!" - Alfredo Ragudo, employee Over the course of 2 days, Safety Professional Francis Tomas worked with the local Fire Department (East Gwillimbury) and the Fire Prevention Office to familiarize them with ONGTA12 station lay-outs, safety procedures, chemicals, and access. When the tragedy involving a Toronto-area employee occurred, Magdi Tawdrous was among the first to take on preventative measures and training - acting as a leader for the district. By the next morning, ONGTA 12 had Drive Off safety sheets at all 4 locations for every employee to read and sign off on at the start of each shift; this initiative was introduced throughout the district Additionally, Magdi visited each location to explain the new protocols and the gravity of what could happen if they're not followed Drive Away procedures and responses were also thoroughly covered during the most recent staff training day with Francis Tomas as this trend unfortunately doesn't show any sign of slowing down Magdi personally reviews the safety tapes on a regular basis. When a Drive Off does occur, he checks the tapes to see the Sales
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