Transcript: Characteristics of a Servant Leader END Healing Symbols Group LMX Theory & Servant Leadership *Put Followers First *Empower Followers *Help followers to develop their full personal capacities Persuasion Analyzing motives 3: The right to a covenantal relationship 1904-1990 Leading by example 4: The right to understand Stewardship Foresight Servant Leaderships Effect on Organizational Culture 7: The right to make an appeal Awareness "Communicate by listening first"-Northouse 1: The right to be needed Followers have rights which leaders are obligated to honor: Servant Leadership 2: The right to be involved Five Principles Equity Journey to the East Building Community Acting on behalf of others Herman Hesse's Maintaining equal opportunities by distributing resources fairly Transformative & Servant Leadership Servant Leadership "Everybody can be great...because anybody can serve. You don't need a college degree to serve. You only need a heart full of grace. And a soul generated by love"- Martin Luther King Jr. Empathy "To heal means to make whole"-Northouse Robert Greenleaf 5: The right to affect one's own destiny Listening Examining attitudes, beliefs, and values Exemplary Leadership 6: The right to be held accountable 8: The right to make a commitment Commitment A concern for people What is Servant Leadership? Self-Understanding Organizational Culture of Servant Leadership Indebtedness Principle-Centered Leadership Servant Leadership by: Angela McCree Bianka Valdez Grant Gay Lowell Carrico Matthew Davis Values Trying to grow Organizational Culture Altruism Assumptions Stewardship "Gentle, Non-Judgmental Argument"-Northouse Covenantal Leadership Conceptualization
Transcript: Leadership Class Don't be afraid to lead Things I enjoy: Sports Football Baseball Basketball Cross Country Drums TV Family Beach Friends Relatives Sisters Crew Members Younger kids in Youth group Non Christian Friends Extended Family Who influences me? Kurt Hensel -Disclpeship group leader -Role model -Friend -Teacher -Showed me how to share my faith Jeff Volz -Father -Major role model -Friend -Showed me what it means to love your wife and how to be a Godly father Andrew Godrey -Family friend -Role Model -Encourager -Look up to him as a Godly man -Someone who challenges me to be a man of God in everything I do. And of course....... Mr. Axsom -Teacher -Godly Influence -Mentor group leader -Someone who challenges me to dig deeper into the Bible Music Who can I influence? Prezi By: Mark Volz
Transcript: S Servant Leadership Presented by: Tameka Vaught, M.S. Dr. Fort Chancellor Emeritus & Endowed Professor 09/28/17 1. Colleagues will understand & define Servant Leadership. 2. Colleagues will understand the 10 Characteristics of Servant Leadership as defined by Robert Greenleaf. 3. Colleagues will become familiar with the work of Robert Greenleaf. 4. Colleagues will identify different Servant Leaders. 5. Colleagues will be able to compare and contrast various research approaches to Servant Leadership. 6. Colleagues will examine the model of Servant Leadership. 7. Colleagues will evaluate servant leadership to their own individual leadership characteristics. 8. Colleagues will compare and contrast the strength & weakness of Servant Leadership. Learning Objectives Learning Objectives Greatness! Greatness! King's "Drum Major Instinct" sermon, given on 4 February 1968, was an adaptation of the 1952 homily ‘‘Drum-Major Instincts’’ by J. Wallace Hamilton, a well-known, liberal, white Methodist preacher. King encouraged his congregation to seek greatness, but to do so through service and love. King concluded the sermon by imagining his own funeral, downplaying his famous achievements and emphasizing his heart to do right. King's "Drum Major Instinct" sermon, given on 4 Februa... WHAT IS SERVANT LEADERSHIP? According to Robert Greenleaf (1977) According to Robert Greenleaf (1977) Servant Leadership is....... Servant leadership can be defined as, "the natural feeling that one wants to serve and to serve first" (Greenleaf, 1977, p 27). Northhouse (2016) emphasizes servant leadership as: Attentiveness Empathy Nurturing Servant leaders put followers first, focus on empowerment, and maximizing followers full potential (Northhouse, 2016). Servant Leaders are ethical and purpose is to serve the greater good of their community or organization (Northhouse, 2016). Servant Leadership is....... Robert Greenleaf's Servant Leadership approach, derived from a previous book he read called, Hermann Hesse's Journey to the East (Bennis, Covey, Wheatley, & Bogle, 2002). Main points: A servant man, named Leo completed menial chores, but sustained the group with his spirit and songs. He disappeared and the group was lost. He later appeared again and was actual a noble leader in his community. Purpose: Title does not make you a leader. However, to be a leader you must be a servant first. Hermann Hesse's Journey to the East WHO IS ROBERT GREENLEAF? What was his contribution to the world of leadership? WHO IS ROBERT GREENLEAF? Review these pictures and identify who are servant leaders. Identify the servant leaders.... What characteristics showcase a servant leader? Greenleaf's Ten Characteristics of Leadership E How has Servant Leadership evolved over the years? Researchers have started, "examining the conceptual underpinnings of servant leadership in an effort to build a theory about it" (Northhouse, 2016, pg 229). New research has begun to add new variables to assist in better analyzing the characteristics of a servant leader. For example....... Known contributors to Servant leadership Southwest Airlines -Largest Domestic Airline in the United States. Net income: $746 million Net income, excluding special items: $748 million Quarterly record revenue passengers carried: 34.0 million Quarterly quarter record RPMs: 34.4 billion Quarterly record load factor: 85.6% Quarterly record total operating revenues: $5.7 billion Retrieved from Southwest Media: https://www.swamedia.com/pages/corporate-fact-sheet Where is servant leadership implemented? Opened more than 30 years ago. The Men's Wearhouse mission has been to maximize sales, provide value to our customers, and deliver top-quality customer service while still having fun and maintaining our values. Trust and respect are the cornerstones of our philosophy; our collective honesty, sincerity, integrity, responsiveness, authenticity, mutual goodwill, and caring for each other will allow us individually and as a company to achieve maximum success. Doug Ewert- Current President and CEO of Men's Wearhouse Former CEO and founder - George Zimmer Retrieved from: https://www.menswearhouse.com/corporate-governance Men's Wearhouse R Explanation of Servant Leadership model. The servant leadership model was developed by: Liden, Wayne, Zhao, and Henderson (2008) The model includes 3 components: Antecedent (preexisting) conditions: Servant leader behaviors Leadership Outcomes The model suggests that based on the culture of the organization, the leader's attributes, and the receptiveness to servant leadership it is likely to improve the outcomes at all levels: societal, individual, and the organization (Northhouse, 2016). Model of Servant Leadership Attitude Reflects Leadership LET'S WATCH THIS VIDEO AND DISCUSS Why did I play this video? What about this video does/does not connect to the characteristics of a servant leader? V Servant Leadership Selflessness is a central component of the leadership process. A N
Transcript: Conclusion Servant Leadership Servant Leaders are a call to a purpose, not to a position. Servant Leaders succeed only when his or her followers do. Servant Leaders listen. Servant Leaders build community. Servant Leadership What are you going to do differently as a result of what you heard and experienced today? In what ways will you serve your team? How will you help your team be servant leaders? In Your Small Group, Please Respond to the Following: Greenleaf said that the servant-leader is one who is a servant first....Do those served grow as persons?....Will they benefit or at least not be further deprived?
Transcript: First, let's define it. Servant leadership is defined as looking to the needs of people around you and helping them with those needs. Also, servant leaders try to find the potential of those around them. The Five Effective Ways to be a good Servant Leader: 1. Realizing potential. 2. Understanding and empathy. 3. Appreciating uniqueness. 4. Expecting greatness. 5. Being genuine. 1. Realizing potential. Everyone has unlimited potential. A good servant leader identifies potential and works to bring it out. 2. Understanding and empathy. A good servant leader makes a concerted effort to understand and empathize with the people around them. 3. Appreciating uniqueness. A good servant leader isn't satisfied with simply treating everyone equally. Instead, a good servant leader works to identify unique qualities in the people around them, and helps them use those qualities to achieve their goals. 4. Expecting greatness. A good servant leader expects greatness out of the people around them, because everyone is capable of great things. 5. Being genuine. A good servant leader is genuine with their followers. Fin~ A Look Into Servant Leadership By Jacob Young
Transcript: Leadership Exercise The desire to serve ! Companies who have adopted the servant-leader philosophy: Southwest Airlines ServiceMaster Company Men's Wearhouse "Our people are our single greatest strength and most enduring longterm competitive advantage." Gary Kelly, CEO Southwest Airlines "You're going to like the way you look. I guarantee it." Take-away S - L Admitting mistakes Acknowledging when wrong Saying when you don't know Pushing decision making down Communicating well at all levels of the organization Being transparent Managing emotions Focus on meeting the needs of the organization and those it serves. Ensures organization can adapt and remain relevant to changing needs. Priority is meeting the needs of customers, colleagues, and the community. Listening - George Zimmer, Founder and Chairman - Peter Senge, Dir. Center for Org. Learning, MIT Sloan School of Managment Humble Behaviors Listening Greenleaf's view was one in which CEOs, staffs, and trustees all played significant roles in holding their institutions in trust for THE GREATER GOOD OF SOCIETY. Not for personal gain. Power vs Servant Model "It's amazing how much we get done around here when nobody cares who gets the credit." Humility "The leaders are not the only ones with good ideas, that's a lesson I learned early and quickly. If you want to lead, understand the talent you have available and free that talent. To do that, you have to ask for soldiers' opinions and ideas." Gen. Frederick M. Franks, Jr. US Army (ret.) "To develop the ability to listen, you have to do two things. First, hear. Second, quiet the mind." Unleashing the Energy & Intelligence of Others Being empathetic Using self-effacing humor Being honest Not being defensive Being open and approachable Being an effective listener Encouraging involvement Giving spontaneous and planned recognition Transformation Self-awareness "Make it right." Revolution Servant-leaders bring out the BEST in their colleagues by ENGAGING, INSPIRING, COACHING, and MENTORING. 1. Ask probing questions 2. Don't interrupt others when they are talking. Involves understanding lessons of the past, realities of the present, and the likely conseqence of a decision for the future. Foresight Stewardship Encourage everyone to actively seek opportunites to both serve and lead others. Conceptualization Robert Greenleaf (1904 - 1990) Essay: "The Servant as Leader" AT&T's Director of Managment Research (1926 - 1964) In 1964, he founded the Center for Applied Ethics, now known as The Greenleaf Center for Servant Leadership. The organization exists as much to provide meaningful work to the person as it exists to provide a product or service to the customer. Taking time to help those with less experience is invigorating to humble leaders. Be tough on problems, but gentle on people. Changing The Pyramid Driven by change agents - Peter Drucker (1909 - 2005), writer, professor, management consultant "Your first and foremost job as a leader is to take charge of your own energy, and then to orchestrate the energy of those around you." Sincerity Focused Listening Failure to ask a probing question (to the employee's benefit) Focus on having power Defines success in terms of who gains the most power, not in terms of who accomplishes the most for his/her organization. Promotes conflict between power groups. Rivalries with each other becomes the focus, hindering their ability to solve problems or seize opportunities. Developing your colleagues Empathy Servant-led Organizations Giving Persuasion Ethical use of power Persuasion in groups - Consensus-building Grabbing Building Community In community, there is commitment to the growth of all people, expanding human potential. Metamorphosis
Transcript: Servant Leadership By Helen J. Rader EDD 801- Week 4 What is servant leadership? Greenleaf was the first person to use the term and he believed that a great leader is a servant first! Greenleaf (1970) It's not about you! It is better to give then to receive Vision and implementation Called not driven. Serving not self-serving. Focus on and take care of the customer Invest in the lives of your employees Develop the leaders around you Blanchard (2007) According to Ken Blanchard (2007) the acronym SERVE stands for: S stands for SEE the Future- Your vision will take people from one place to another E stands for Engage and Develop People- one to one, to team leadership, to organizational leadership R stands for Reinvent Continuously- enhance your knowledge and skills- keep learning! V stands for Value Results and Relationships- Take care of costomers and employees E stands for Embody the Values- Be trustworthy Examples of servant leadership Two historical leaders that embraced servant leadship What were Mandela and Mother Teresa's strengths? They modeled leadership by example: Humility- They lived in humility. They didn't think less of themselves they just think about themselves less. They put their ego down! Relationships- They had empathy, forgiveness, and appreciation for others. Forgiveness- They forgave those who had wronged them and others. Love- They love unconditionally and loved all..even their enemy. Leading is a matter of the heart. Blanchard (2007) Interview Superintendent Principal Technology Specialist Interview with Superintendent: Emphasis is on serving first. When leading, he/she sees the immediate needs and responds and then seeks to solve the larger problem. Focuses on individuals and helping others and responds to God’s calling and finds out who they should be. The focus is self sacrifice (servant) and insight (discernment) as a leader. Serves others and not oneself. Our greatest role model is Jesus who washed the feet of the disciples before responding as a leader to the world's needs. Involves a great sense of care, burden bearing, and working with others to serve. Interview with a Principal- Don’t ask anyone to do anything that you wouldn’t be willing to do yourself. That models what you want everyone else to do, serve one another. Putting relationships first. Be available and accessible at all times. Put others before yourself because your focus should be the success of the students. Interview with technology specialist- she believes that leaders are in a position to formulate the vision and oversea all of the aspects of the organization. A servant leader is constantly full of empathy for their constituents. They have to consider all of their constituents and how their actions and decisions are impacting them. They have to be sure constituents buy into the values and are getting their opinions heard. It is more relational. They probably have to put those people in the place to be agents of change. Always focus on constituents. Conclusion "People rarely give their best efforts and fullest cooperation simply because they were ordered to do so. They accept directions when they perceive that people in authority as credible, competent, and sensible." Bolmen & Deal (2003, p.122) Bibliography Blanchard, K. (2007). Leading at a Higher Level. New York: Prentice Hall. Bolman, L., Deal, T. (2003) Reframing Organizations (3rd ed.) San Francisco: Jossey-Bass, Greenleaf, R. (1977). Servant leadership, Paulist Press. What influenced their decisions? 1. Mother Teresa 2. Nelson Mandela (cc) image by quoimedia on Flickr
Transcript: Listening Empathy Healing Awareness Persuasion Conceptualization Foresight Stewardship Commitment to the growth of people Building community Greenleaf developed Servant-Leadership because he saw a need to put serving others as the number one priority. Should this actually be the number one priority? Why/why not? What are some examples of servant leaders? "Argued that the values of servant-leadership perpetuate "a theology of leadership that uphold androcentric patriarchal norms" and "insidiously perpetuates a long-standing masculine-feminine, master-slave political economy." Eicher-Catt (2005) Lacking empiricial support Has only anecdotal evidence Considered to be "in its infancy" Social criticisms Today's individual-success focus vs. the collectivism of servant-leadership USAFA Questions! Characteristics of the Servant-Leader Practicing Servant-Leadership, by Spears: http://www.spearscenter.org/docs2010/PracticingServantLeadership.pdf Servant Leadership, the Leadership Theory of Robert K. Greenleaf, by Smith: http://www.carolsmith.us/downloads/640greenleaf.pdf SERVANT LEADERSHIP! SERVANT LEADERSHIP Leader motivation (organizational goals vs. self-actualization of followers) Organizational objectives Measures of success Where does Servant Leadership fit on the FRLM???? Do you see servant leadership at the Academy? Through cadet leadership, permanent party, DF, AD, etc? How can cadets be a servant leader in their squadrons? Is servant leadership simply a tool, or can it be a lifelong practice? Aka, is this an exceptional type of leadership, or do you see it day-to-day? What types of qualities would servant leadership promote in the followers? Resources: Support: "...The great leader is seen as servant first..." Robert K. Greenleaf How is servant-leadership different from transformational leadership? Criticisms: Addresses human weaknesses and attempts to fix them Avoids power traps (a sense of equality for everybody) Wholistic approach to leadership Alternative to hierarchical paradigms ...and vaguely relatable to servant leadership...
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