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Year End Report

Transcript: Name Jennifer Wang Block: 2-3 Year End Report What is marketing What is marketing 1) Marketing Seeks to satisfy the customer and their needs/wants. 2) Marketing benefits the organization, the customer and society. If done ethically. 3) It can benefits you as a student, as a consumer and as an employee. 7 P's Of Marketing Methodology Detail 1 1. Product : The Product should fit the task consumers want it for, it should work and it should be what the consumers are expecting to get. 2. people : All companies are reliant on the people who run them from front line Sales staff to the Managing Director. Having the right people is essential because they are as much a part of your business offering as the products/services you are offering. 3. Physical Environment Almost all services include some physical elements even if the bulk of what the consumer is paying for is intangible. 4. Place : The product should be available from where your target consumer finds it easiest to shop. This may be High Street, Mail Order or the more current option via e-commerce or an online shop. Detail 2 5. Price : The Product should always be seen as representing good value for money. This does not necessarily mean it should be the cheapest available; one of the main tenets of the marketing concept is that customers are usually happy to pay a little more for something that works really well for them. 6. Promotion : Advertising, PR, Sales Promotion, Personal Selling and, in more recent times, Social Media are all key communication tools for an organisation. These tools should be used to put across the organisation’s message to the correct audiences in the manner they would most like to hear, whether it be informative or appealing to their emotions. 7. Process : The delivery of your service is usually done with the customer present so how the service is delivered is once again part of what the consumer is paying for. Value/Utility Key players Form Utility: associated with producti... Form Utility: associated with production-the physical or chemical changes that make a product more valuable. Palce Utility: exits when a product is readily accessible to potential customers. (online apps or shops) Time Utility: having a product available when you want it. (online, can shop anytime.) Information Utility: created by informing prospective buyers that a product exists. (television shopping) Possession Utility: created when ownership is transferred to the buyer. (Store's window, Direction) Satisfaction Utility: created when the customer is pleased with the product or service and it meets the individual's expectations. (Apple Store, Google Store and Anroide Store.) can help an organisation to meet legal and regulatory requirement for reviewing specific information within a set timeframe and this is often the motivation behind implementing deta classification. Product Classification Product Classification Timeline New Product Development Idea Generation Idea Screeming Texting Marketing Concept Develpoment Marketing strategy Product Design Results Product Management Strategies Improving Expand Innovation Analysis Retailer Subtopic 1 Introduction Subtopic 2 Brochure Subtopic 3 Apps and Online Order Marketing Research Conclusion Conclusion What’s next What’s next This year we learn what marketing is , and we made business card marketing research, we choose a retailer and connect with the companies. l learn how the company work and how the product produce and process. Also we have trade show, and presetated to the poeple. Thank you Thank you

Year-End Report

Transcript: Customer Satisfaction Insights Analyzing customer feedback and service quality metrics to enhance satisfaction and loyalty. Feedback Analysis Key Recommendations Recommendations for the upcoming year include focusing on further enhancing operational efficiency and prioritizing customer satisfaction initiatives for long-term growth. Examining customer feedback to identify trends, concerns, and areas for improvement. Utilizing data-driven insights to enhance customer experience and satisfaction levels. Annual Performance Summary Wrapping Up: Summary of the Year Service Quality Metrics A comprehensive overview of the key results and accomplishments of the year, highlighting the main achievements and challenges faced. The annual report reflects a successful year with revenue growth and cost optimization strategies effectively implemented. Measuring service quality through key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores. Leveraging metrics to ensure consistent delivery of exceptional service and meet customer expectations. Resource Utilization Improving Operational Efficiency Effective resource utilization entails making the best use of available assets, including manpower, equipment, and technology. By optimizing resource allocation and capacity planning, organizations can improve productivity and reduce operational overheads. Enhancing operational efficiency is crucial for sustainable growth. Implementing process optimization and resource utilization strategies can streamline operations and boost productivity. Process Optimization Process optimization involves identifying inefficiencies in workflows and systems to streamline operations and reduce wastage. By implementing lean methodologies and continuous improvement practices, organizations can enhance efficiency and minimize costs. Business Performance Metrics Evaluating key performance indicators (KPIs) and metrics helps in measuring the overall business performance and identifying areas for improvement and growth. Investment Diversification Financial Performance Analysis Diversifying investments across different asset classes and markets aids in reducing risk exposure and maximizing returns, ensuring a balanced investment portfolio. Analyzing the revenue, cost, and profit margins to gain insights into the financial health of the company. Budget Allocation Strategy Financial Forecasting A well-defined budget allocation strategy is essential for optimizing resources, minimizing costs, and achieving financial goals efficiently. Utilizing financial forecasting models and data analytics helps in predicting future trends, identifying potential risks, and making informed financial decisions. Revenue Analysis Cost Breakdown Cash Flow Management In the past year, the company experienced a steady increase in revenue, driven by new product launches and expanded market reach. A detailed breakdown of operational, production, and marketing costs reveals areas of efficiency and potential savings to enhance profitability. Effective cash flow management is crucial for maintaining the financial stability of the company, ensuring smooth operations, and strategic growth. Profit Margin Evaluation Return on Investment (ROI) The profit margin analysis shows a consistent improvement indicating effective cost management strategies and revenue optimization efforts. Calculating the ROI helps in assessing the profitability of investments and strategic decisions, guiding future investment strategies. Net Income Comparison Comparing the net income from the current year with previous periods provides valuable insights into the overall financial performance and growth trajectory. Annual Report Performance review and insights Future Projections Competitor Comparison Insights into future trends, growth forecasts, and strategic opportunities in the evolving market landscape to prepare for upcoming challenges and advancements. Comparative analysis of key competitors' strategies, market share, strengths, and weaknesses to identify competitive advantages and areas for improvement. Analyzing Market Trends A deep dive into the current state of the industry, competitive landscape, and future projections to uncover valuable insights for strategic decision-making. Industry Analysis The industry analysis reveals growth opportunities, challenges, and market dynamics influencing the business environment. Reflecting on the Past Year A year of growth, challenges, and achievements: uncover the key insights and learnings from our annual journey. Overview of the Year In the fiscal year 2021-2022, our company witnessed significant growth in revenue and market share. Despite challenges, strategic initiatives propelled us towards success. Key Highlights Notable achievements include a 30% increase in revenue, successful product launches, and expansion into new markets. These milestones exemplify our commitment to innovation and excellence.

Year End Report

Transcript: FUNDAMENTALS & DEEP SECTOR QUALITY CONTROL YEAR END 2021 REPORT GOALS AND OBJECTIVES Goals and Objectives FY 2021 Updates Key Outcome 1 Key Outcome: Make Content Stability and Content Quality a Competitive Advantage for FactSet Successful transition of QA tasks to newly formed Content Ops Quality Assurance team following the organizational changes between QC and QA. Fundamentals QC Managers established regular catch-up with key stakeholders i.e. Collection teams, QA, etc. Completed deep dive demos from all content sets under FF & DS Quality, developments are pending. PE Sheet standardization within FF & DS Quality Migrated some workflows to Genesys Established QC process for Deep Sector Participation in the Root Cause Analysis with QA Grace Key Outcome 2 Key Outcome: Enable and Empower Teams and Individuals with the Skills, Knowledge, and Mindset to Successfully Achieve our Strategic Business Outcomes Grace Cross training resulted to less overtime: 3% actual vs. 20% projected. Idea Club: 145 ideas were raised Launched Training Plan Calendar for skills development Engagement Survey FY21: 8.06 Satisfaction Rate vs. 7.82 in FY20 Engagement Completed CPP Calibration with the Content Collection teams Direct Promotion: 11 (8%) are nominated for Q4FY21 vs. 5% slot, pending approval Promotions and Hiring Q4'21 Developmental (Direct) Promotions No change in the framework Potential Promotion Score (as a guide) Manager’s input (behavioral, high potential) Performance ratings Longer tenure for higher levels Competitive (IJP) Promotions Freeze Hiring in Q4 FY21 2 open, hiring in progress for KPI (True DS) 8 new, frozen, for approval in Q1 FY21 (DS/Industry) 1 CQS, frozen, for approval in Q1FY21 (DS VIMS) 3 backfills, for approval in Q1FY21 (KPI) Grace Learning summary Learning FY 2021 Updates Outcome Jackie Idea Club Idea Club FY 2021 Updates Summary Santosh Productivity and Quality FY 2021 Updates Productivity and Quality Metrics Vinay R&R AND TEAM BUILDING SUMMARY FY 2021 Updates R&R and Team Building R&R Overall, we have given a Total of 94 Awards during FY21 with 57 unique awardees. 57 out of 134 (30%) members of FF and DS QC team have received at least 1 award. Raymond Team Building Raymond Facilitated a total of 55 Team building activities 3 of which are official (Location or Department wide) activities, and the rest are team-initiated activities that promotes teamwork and collaboration among members. We get at least 72 to 90% participation rate from our official team building activities. Glint Actions FY 2021 Updates Glint Actions Recognition GLINT ACTIONS - RECOGNITION 1. VIP Award (V-Volunteered activities, I-Ideas, P- Perfect attendance) Most no. of ideas Most number of volunteered activities Perfect attendance 2. Circle of Excellence Contributions in other activities 3. Teamwork Award For completion of REIT Clean up Review projects 4. Team Award MVP Award Contribution on REIT Clean up review project 5. Going the Extra Mile Going above and beyond their duties and responsibilities. Prashanth Well Informed GLINT ACTIONS – WELL INFORMED 1. Discussing in weekly meetings, the learning from the company-wide communication channels. 2. Question of the Week What? An opportunity to ask us any question related to, or about the Quality team. Why? Because of many company-wide communication, the message might get lost along the way. Communication is abundant but what we need to improve on is to make sure that the information that we need and want to know is available to us. Who? Weekly, a team member is randomly selected to ask the Question for the Week. Where? Questions will be submitted via Microsoft Form. When? Microsoft Form will be sent to the assignee every Monday. Assignee to revert the form until Tuesday. Answer to the question will be shared every Friday. 3. Structure Session on SBU - Session conducted to Corefin Quality team covering SBU & Factset SBU’s Prashanth 100-DAY PLAN 100-day Plan FY 2021 FY 2022 Melody Melody

YEAR-END REPORT

Transcript: THAT IN ALL THINGS, GOD MAY BE GLORIFIED! Binding/Preservation MUSIC LIBRARY The Technical Services Section aims to perform the following objectives: 1. To select and acquire library materials, particularly books whether through purchases or donations/solicitations 2. To organize library book collections through cataloging and classification 3. To produce and maintain necessary bibliographic file such as the card catalog and shelf-list file 4. To preserve the reading materials and other book collections for further library use 5. To monitor listings and actual display of book collections that are used in the library 6. To discard or dispose those items from the collection that appears to be obsolete, dirty or too worn out for use and to ensure that it is properly reflected in the inventory of books 7. To give faster information retrieval through the Online Public Access Catalog (OPAC) SY 2014 -2015 Sta. Isabel College Music Faculty and Students Library Orientation Technical Services SCHOOL OF MUSIC LIBRARY User Assistance Routine Activities Acquisition & Subscription Circulation Readers Services Study Spaces Collection Development Continuing Resources Printing Second Semester Statistics Cataloging & Classification First Semester Statistics Della Besa Collection Exhibit Photocopy Media Services Other Services : Circulation Services - assists library patrons with the location and circulation of library materials. Functions include check-outs and check-ins of materials, collection of fines and other charges, reshelving of library materials, and maintaining order in shelving areas. Library Orientation Study Spaces - discussion/study room, carrels Media Services - audiovisual materials and equipment, internet Ring bind Library Orientation YEAR-END REPORT Technical Services Borrowing, Returning & Renewal Readers Services

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