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Training Manual

Transcript: The purpose of this training is to help new teachers get familiar with different aspects of school life and environment. By the end of the training the Beginning Teacher (BT) will learn about: - diversity - standards - assessments - accountability - some current and legal issues - and technology as an instructional tool Training Schedule Six Weeks Week 1 Week 1 School policies and procedures: Week 2 Demographics in our school, resegregation, and what does it mean to be a magnet school. Week 3 Race to the Top and school improvement Plan, Common Core Standards, MSL and EOC exams, Week 4 Integrated teaching scenario one Week 5 Integrated teaching scenario two Week 6 Integrated teaching scenario three The policies procedures that are good to know right away, that will help your classroom management and make your life easier are: 1. SOT - Start on Time. Do not allow a students in your class after the bell. Send him or her to SOT station to get a pass. Students know the SOT consequences: three warnings and then lunch detention, Care and finally suspension. 2. Know about the no phones policies. Make sure to collect all the phones and turn them to the office for a parent to pick up. Be consistent, know that if a student refuses to turn in a phone you can call administration they will handle it. For the first few days students test you, show them you are serious and know the procedures. You will nip the phone problem in the bud. 3. Remember to leave a paper trail after all incidents and special actions. Use SAM (School Assistant Module) online application to document students disciplinary problems. You can create a referral for the administration to take action. Remember to document your interventions like calling parents, student staff conferences and so on. The documenting is your back up in case a legal issue arises or a parent complains. 4. Know about the homework, make up, and retake policies so you can comply with them when dealing with related problems. 5. Bathroom procedures and giving students a pass procedures. Remember no student is allowed to leave your class without a pass. Make sure you record time, date and destination so when the student is stopped in the hallway the monitoring teacher can see if they are skipping, up to something or sincerely going about some important business (like going to the bathroom). Passes significantly reduce the amount of students wondering the halls, looking for trouble and disturbing classes. 6. Set up your online grading book. Make sure to click "post to parents" so they are informed about the students grades. It is an easy and economical way to keep them in the loop. 7. Learn about our online attendance taking program. Always keep a backup paper copy of attendance (just in case technology fails). To learn all our procedures and policies go to our school website http://www.srhs.net/aboutus/policies/index.php Week 2 The make up of our school population is American Indian 1% Asian 1% Hispanic 9% Black 69% White 14% Unknown 6% The reason most of the students in our school are black is the location in a mostly black low income area. To prevent the new kind of segregation where a whole school population could be black, the state established our school to be a Magnet school. This means the school offers programs that would attract students from other neighborhoods to change the ethnic make up. Not only some white students are attracted but also the original population of students benefits from the offered curriculum. STEM team and access to the latest technology make it a wonderful place for the underprivileged students to get their chance for a good solid 21st century related education. More about the magnet Program at http://www.srhs.net/aboutus/magnet/ Week 3 North Carolina is a recipient of the Race to the Top Grant which has some serious consequences to you as a BT. 1. There is a special online teacher evaluation system put in place and it allows for much more scrutiny and allows the evaluators to hold you accountable for things like introducing 21st century skills in your practice, include diversity in your teaching, be a leader in the classroom and many more. 2. You are required to teach common core standards which are going to guide your every day decisions concerning what you teach and the way you teach it. 3. There are going to be numerous RTT workshops 5. And last but not least, your performance is going to be evaluated based on your students' scores one one of the State Exams: EOC (End of Course) or MSL (Measure of Student Learning) Week 4 Write down and explain what do you do when a student is failing your class. Your mentor's suggestions in this situation 1. Make sure you give the student any possible help to prevent the failure. - invite him to your tutorials - remind him of the opportunity to retake tests - monitor his attendance - inform the parents of the possibility of failure 2. Document all your efforts especially when student fails to come to tutorials

Training Manual:

Transcript: Ex: How Long Does The Duty Last? The rules related to confidentiality are set out in Rule 3.03 of the Paralegal Rules of Conduct and are discussed in more depth in Guideline 8. In accordance with the rules and guidelines it sets out what information must be protected, who our duty is to, how long this duty last. Policies and Procedures relating to Client Confidentiality: At Fretts, Hall & Naults we take pride in our ability to keep our clients information confidential and protected. We have in place a filing system that allows us to keep track of all client files, as well as a separate room that our files are kept under lock and key. As stated in our mission: “Fretts, Hall & Naults mission is to provide cost effective and efficient legal services to our clients in the provincial offenses court. We maintain to hold in high regards to confidentiality of client information and to act fearlessly with integrity and civility for our clients before the court” It is essential to our clients that we protect their information to the best of our ability. This will ensure to keep a trusting and confident relationship with them. We advise all new employes of the rules of conduct that we are obligated to follow that are set out in the Paralegal Rules of Conduct and Guidelines. Ashley is a licensed paralegal who runs a small profitable practice and has one employee, an office assistant named Deborah. Deborah’s office and workspace is located very near to the entrance, in order for her to greet people who walk into the office. This makes Deborah’s workspace a very public area and because the practice is so busy often client files are piled on her desk out in the open. This makes it very easy for anyone walking by to see client names and information in their files. Also Deborah’s computer monitor is very public visible and anything she may be working for a client could be seen by a passerby. This is an example of breach of confidentiality. Anything that has any information pertaining to a client is confidential information and should only be seen by firm members working on the case. Information included are files, names of clients, emails and even telephone calls. Deborah breached confidentiality when she leaves client files on her desk, and when she leaves her computer monitor on with client information while she steps away from her desk. To insure confidentiality it’s important to keep files safely out of sight from anyone who does not have the authority to see them, by having filing cabinets, keeping them in drawers, etc. Ex: Who Owes The Duty 1) The obligation to protect client information extends to information whether or not it is relevant or irrelevant to the matter for which the paralegal is retained. The source of the information does not matter. The information could be received from the client or from others. The information may come in any form – the spoken word, paper, computer documents, e-mails, audio or video recordings. The obligation also extends to the client’s papers and property, the client’s identity and the fact that the client has consulted or retained the paralegal. 2) A paralegal should be cautious in accepting confidential information on an informal or preliminary basis from anyone, since possession of the information may prevent the paralegal from subsequently acting for another party in the same or a related matter. 3) Generally, unless the nature of the matter requires such disclosure, a paralegal should not disclose having been retained by a person about a particular matter; or consulted by a person about a particular matter, whether or not a paralegal–client relationship has been established between them. Rule: 3.03(2) The duty of confidentiality under sub rule (1) continues indefinitely after the paralegal has ceased to act for the client, whether or not differences have arisen between them Guideline 8(6), (7) 1) The Rules provide that the duty of confidentiality lasts indefinitely. The duty continues, even after the client or former client dies. 2) Problems can arise when information is provided to a paralegal or a paralegal firm by a prospective client. For lawyers, the duty to protect confidential information begins when a prospective client first contacts the lawyer or law firm. The courts may determine that a paralegal also owes a duty of confidentiality to prospective clients, even if the paralegal is never actually retained by the prospective client. Ashley has an initial interview with Jerry regarding a tenant of his in a Landlord and Tenant matter. After a quick chat and gather of information from Jerry, the interview is over. There has been no retainer signed or confirmation that Jerry will continue with using Ashley’s services. After the initial interview Ashley never hears from Jerry again. She then throws out his information during the initial interview because Jerry was never her client. This is a breach of confidentiality, because perspective clients, even those who don’t

Training Manual

Transcript: How can I help you? What date do you want to make the reservation? What time would you like to come? How many people is going to join you? Do you want to order something special? Would you like to tell me your name , email address, and phone number? Can I call you to check this reservation before the day? "Have a wonderful day" Communication with staff How to communicate to staff? Polite Friendly Give feedback ( elevating them) Things to talk about: Updating Briefing and debriefing Questions Experience with customers Suggestions How to escort people to the table? Take special care in cleaning yourself: Strong oral hygiene and use a strong mouthwash. Cut your nails or make them look nice and clean. Tie your hair up. Shave your beard (not completely just a nice shape). Take a shower before going to work. Keep your uniform clean. Receive help from managers and staff Thanks for choosing Nauna's Bella Casa I am Alice How can I help you today? Speak clearly. Do not use Slang or swear words. Do not eat or drink while your are on the phone. Answer to all customer's questions. Be patient and helpful. Always focus on the call. Managing complaints The host/hostess should greet customers in a polite and sophisticated manner with a smile in his/her face and making good eye contact, saying something like this: "Hello, how are you doing tonight? May I take your name and direct you to the coat check, while we prepare your table? Greetings may change depending on the holiday e.g. Merry Christmas, are you having a good time ? We can make you night much more joyful . Being updated about new promotions. Know the promotions that have been expired. If you want to suggest something to the customer, this is a good opportunity to do it. Know about discounts, new food, coupons. Walk customers to table at a comfortable pace Pull out chairs and unfold napkins (first for women) Menus should be clean. Tell the customer the specials or non availability of any dishes Promotion Techniques Questions for reservation What to say once they are seated? How to greet customers in an upscale restaurant? When a customer ask for a special request that is not in the menu. When you are not sure about a promotion. Having a bad time with a customer that is complaining. Training Manual To apologize. Keep calm. Listen to the customer´s issues. If you are allowed to give them an instant solution do it. If you are not sure what to give them to make them happy, ask to the manager. Try not to refund the money to them. Never give up. Give them something extra or a free meal. Presentation and Grooming What to say before serving: Would like to try one of our wines? Can I offer you an aperitif? Give some recommendation to the customer. Ask for the order to the customers after they decide saying: "Are you ready to order?" What to say while customers are eating: Are you liking the food? Is there anything else you want to order? Phone Etiquette

Training Manual

Transcript: 1.) How should a teacher give emotional support to the students? Answer: A teacher should sweet talk with the students. Also, they should talk about goals the students should strive for so that they know education is important. 2.) What are some ways to support students who do not have proper living circumstances at home? Answer: A teacher should make sure that the students eat at school no matter what (even if they do not have money for it). The money can be taken out of the Prince William County Schools funds. Fred Lynn Middle School has become the first Title 1 middle school in Prince William County. This school is given educational support in Reading and Math based on students’ IEP (Individualized Education Program), and Standard of Learning (SOL)scores. The Department of Education has accredited the school with a warning. If the school does not meet the quota in three consecutive years determined by the DOE, the school will close down and the teachers will lose their jobs. The students are assessed based on the Virginia Standards of Learning (SOL) tests. Teachers also conduct quizzes and tests throughout the year on material that will be covered on the SOL at the end of the year. As far as the accountability of the school, many student are “spoon fed” the information. Unfortunately, there are drastic educational situations such as 6th graders having the reading level of 3rd graders. How may a teacher accommodate to this declined reading level? Teachers will have to tech the 6th grade material in a “watered-down” version. Teachers are working with title I reading and math specialists to meet students educational needs. Introduction Overview 1.) Cooperative Learning: allow the students to work in groups. A teacher can give the lesson for 10 minutes and then the rest of the time can be allotted for group work so that the students can interact with one another and learn from each other. Not only can they learn from their classmates, but they can also learn in a more comfortable environment with their peers. 2.) A teacher of a multicultural class can add cultural background into the lessons. For example, in a math lesson, word problems can be created using cultural names for items in the problem and the minimum wage of their particular country can be mentioned instead of USD. 3.) Using particular Google applications, one can allow the students to take sides on a particular topic. For example, in social studies class, the teacher can allow students to side with the Loyalists or the Nationalists. This enhances their persuasive writing skills where they can write supportive information as to why they chose that particular side and the positive aspects of that side. There are a few suicidal students at the school. Since Fred Lynn Middle School has a large population of Hispanic immigrants, many students barely speak English and have difficulty communicating with the teachers and understanding the lessons in class. Also, the culture in America is quite different than what they are used. This serves as a huge culture shock for the students. By integrating technology, the teacher can help determine which students are on the brink of suicide or have suicidal thoughts. For example, in the Physical Education class, the teacher can show a video depicting the signs of a suicidal person. This helps the students realize whether or not they are in that particular predicament. Then, the teacher can work alongside other teachers, the school social worker, and the school psychologist to further communicate. They can discuss whether certain students are being bullied, are not doing well academically, or seem very distant in class. The social worker or the psychologist can talk with students privately to determine whether they are indeed suicidal. Thus, there is teamwork and cooperation that is needed in order to alleviate the situation, as well. Legal Challenges at School and Effects on Teachers EDD-546 Many students come from a lower socioeconomic background. For many of them, the parents work long hours. They are not home for most of the time and that leads to a lack of control over their children. Teachers have difficulty trying to regulate the students in their classroom, as well. Thus, behavioral issues are rampant in the school. Some of the students’ actions are so bad, that they require suspension from school. One example includes a 6th grade student bringing a BB gun to another school and threatening another student by saying “I will kill you”. It is also important to mention that this incident occurred a few weeks after the Sandy Hook Elementary School shooting. Other behavioral incidents include a student bringing a kitchen knife to school, vandalism, students video recording other students inside the bathroom, and fist fights. Solution: Teachers must be on high guard around those students with the behavioral issues in order to prevent them from causing more trouble. Communication is very important between the

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