Transcript: Quotations bla bla bla bla... By Itzel mendez Best quotation Create the PR MRO PROCESS
Transcript: What factors contribute to positive relationships in a multidisciplinary team? What have I learned from my experiences of working in a team? (Apologies for any motion sickness!) Kate Squires Recap: The team as a body Mutual respect Active listening Common goal Effective communication Shared learning * These factors together would create a team made up of positive relationships * Each team member is like a body part with his/her own important role which contributes to the shared goal * The importance of appreciating and recognising the roles that others play within a team 4. THE BRAIN : Shared learning * What does it mean? Being aware of other's expertise and strengths, and choosing to learn from them. * Why is it important? Encourages collaborative working, and provides a better service for clients * What have I learned? Observing how support workers and clinicians respond to challenging behaviour, learning from them, and so improving my professional development 2. The ear: Active listening & Effective communication * What does it mean? Being open, honest, thoughtful, considerate, and a listener * Why is it important? Communication of important facts; problem solving; improving services; resolving conflict; taking what others say on board * What have I learned? Communicating important facts at handover meetings; staff keeping a record of information on abnormal behaviour to help clinicians form guidelines Thank you for listening! The effect of respect on enthusiasm and staff morale; being a trustworthy team member and someone that others can rely on; seeing the importance of trust within a team of support workers The human body is an incredible organism, with any parts working together. There are various factors which contribute towards positive relationships in a multidisciplinary team; they can work together effectively - just like a body. Any questions? 1. The heart : Mutual respect * What does it mean? Being supportive, encouraging, positive, and accepting * Why is it important? Feeling valued and supported; increasing job satisfaction and staff morale; encourages trust and so creates a cohesive and successful system where there is a shared 'load' * What have I learned? A team = like a body Mutual respect Active listening Common Goal Effective communication Shared learning 3. The feet : Common goal * What does it mean? Recognising that all members of a team have different roles but are working (and walking!) towards the same goal. Being aware of what others are doing; looking out for each other * Why is it important? Understanding what the goal is and so understanding the purpose of different aspects of the service. Creates a supportive atmosphere which high staff morale and enables services to run smoothly * What have I learned? - Support workers being aware of each other's jobs and helping each other out - How the work of one clinician affects the work of another Mr T. Eam
Transcript: Teamwork Paper Airplanes Chiara, Emma, Sofia and Addy Getting to know you activity: Topic Reason why we chose this activity: Reason Reason why we chose Team Leader: Team Leader Topic
Transcript: Teamwork Applying Gareth Mason, Liberty Marrison, Symeon Papadopoulos 19th May 2017 Teamwork What is Teamwork? Teamwork "two people acting adaptively, interdependently and in a dynamic way towards a common goal" 3 Key Elements 3 Key Elements Proposed by Eric Sundstorm 1. Everyone should have a shared identity as ‘team members’ 2. Each individual member should have their own role to avoid duplication 3. Teams should share a collective agreement of how they should work together Sundstrom E, De Meuse KP, Futrell D. Work teams: Applications and effectiveness. American psychologist. 1990;45(2):120. Frameworks for Shared Mental Models "Think of it as the team’s instruction manual, that outlines how the team will operate." Today we will focus on the Tuckman's Model - proposed by Bruce Tuckman in 1963 Tuckman's Model Tuckman Model 1963 THE MODEL THE MODEL Stages: 1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning THE TEAM Knee Replacement Surgery Team THE TEAM Surgeon Anaesthatist Nurses Knee Replacement Representative Patient Application Apply Team Surgery Indiviuals FORMING FORMING Stage 1 Teamwork Team members come from different specialties and backgrounds Orientation and establishment of interpersonal relationships Surgery Goals: 1. History 2. Patient's Wellbeing 3. Safety 4. Success STORMING Stage 2 STORMING The team experiences a degree of conflict on the path towards adopting a uniform team identity Generally the surgeon is the primary leader Historically there was no challenge to this leadership Today leadership in health care is becoming more dynamic as specialisation increases A mutual respect for each party's knowledge will need to develop in order for the team to succeed. Conflict Understanding Solidified Team New Team NORMING NORMING Stage 3 'The team develops shared values and conviction' Anticipate other members needs Resolve problems through negotiation and consensus Accept a dynamic approach to leadership NORMING Stage 3 The NSW Health Team Framework (2014) provides some examples of 'Norming" The framework aims to foster collaboration through: Respect Empowerment Openness This collaboration through shared decision making increases the health and wellbeing of invidiuals under their care NSW Health Team Framework. In: NSW Ministry of Health: NSW Government; 2014. PERFORMING PERFORMING Forming Stage 4 Storming Norming Performing Team A Team B Team C Teams must overcome previous barriers in order to perform Some teams perform better than others PERFORMING Westli HK, Johnsen BH, Eid J, Rasten I, Brattebø G. Teamwork skills, shared mental models, and performance in simulated trauma teams: an independent group design. Scandinavian journal of trauma, resuscitation and emergency medicine. 2010;18(1):47. Teams that showed signs of a shared mental model saw higher performance and reduced complications ADJOURNING Stage 5 ADJOURNING Focuses on the seperation of the team and a reflection on performance This stage provides useful insights for future team building Record strengths and weaknesses Asking what's next? In a private health care system teams will continually adjourn and reform Improvements through adjourning Successful Team Elements of Adjourning EVALUATION Evaluate Limitations Limitations Generalised? The Team Outside Influences? Other Models? + Tuckman's Model Personal Values? Change over time? Conclusion Teamwork is essential within the modern health care system The application of a teamwork framework builds a shared mental model and increases productivity Teamwork improves the quality of service for all participants Conclusion Tuckman's Model Surgeons Nurses Representatives Specialists United Surgery Team Effective and quality care
Transcript: Tuition Fees at Mohawk College The Problem Ontario colleges have the highest tuition rate than any other province. According to the McGuinty government next year the Ontario colleges will be allowed to increase the tuition fees by another 5%, which will be going beyond the average wage growth of students and families. The Context A lot of additional fees included in our payments that we think are not fully necessary. Bus Pass Not everyone uses the bus pass. For example: Students living in Rez Many houses around the school where students live Athletics Fee Many students have gym passes elsewhere Have no interest in participating in sports Health & Dental Plan School doesn't inform students that it is optional Many students didn't even know they had a Health & Dental Plan How can we make the tuition fee at Mohawk College more affordable to the students? The Proposed Innovation For a 2-year diploma program: Take away the previously mentioned ancillary fees and a student would be saving $787 Feasibility Our redesign was generally well received by the student population at Mohawk. We found this information out by asking fifty students in a survey about four cost cutting fees that would save each student a few hundred dollars Recommendations Student body representative must be elected and collect information regarding fees and services If agreement is reached by majority of students then a proposal would be created to present to board of directors If board of directors agree then the proposal could be submitted to government of Ontario In conclusion, some ancillary fees must be made optional to better support current and future students. If several steps are taken then it is possible to take control of where our money is distributed and more importantly take back our choice to be educated Bibliography The Fab Five Presents ** Already optional ** The problem with this constant increase is that this will be the seventh year in a row it has climbed by 5 percent, making it even harder for students to afford the education that they need to advance in their chosen career paths. Create a petition and form a committee to distribute petition to students
Transcript: Teamwork and Communication Teamworks and Communication First Year Bachelor of Science in Computing & Multimedia Nayara Maia 18325 Bruno Souza 18089 Wallace Prado 13952 Larry Sergei Stanford USA 1995 1998 Growth Growth Searchs Rate Revenue 1 Bi 73 Bi 1,2 Tri 1,2 Tri+ 2012 2016 1999 2004 89,4 Bi 2016 2012 2010 2006 2002 0,4 Bi 29,3 Bi 50,1 Bi 10,6 Bi Source statist.com 4 P's 4 P's Google’s marketing is a mix of effective combinations in a wide array of product line and suitable pricing strategy Google has a wide line of products which are generally grouped at the following order: * Web-based products * Operating systems * Desktop apps * Mobile apps * Hardware products * Services Product Product Most the place or distribution tools of Google’s marketing 4P's is done online. The company uses the Internet to distribute their products available around world. Place Place Google’s marketing mix involves only minimal promotion due the company’s global popularity which make it simply possible not spending so much in promotion and ivesting in others areas of the company like reserch and products developing. Promotion Promotion Google's 4P's has different price strategies which aim to satisfy to differents kind of the company's targets such as: Freemium pricing Market-oriented pricing Penetration pricing Value-based pricing Price Price Competitors Competitors microsoft facebook yahoo verizon ask amazom.com apple Facebook February 4, 2004. Harvard College Mark Zuckerberg Eduardo Saverin Andrew McCollum Dustin Moskovitz Chris Hughes Harvard Ivy League Stanford University WORLD Growth Growth Years Over 800Mi Over 1.2Bi Over 1.5Bi Over 2Bi 2011 2013 2015 2017 Active User's 4P's 4P's It's a marketing mix combination of strategies and tactics that an organization employs to succeed with its marketing plan, with focus on: Products Products This component of the marketing mix identifies the organizational outputs that the company offers to its target market. Online social media services. Display advertising service. Place Place This component of the marketing mix determines the venues where the firm offers its products. Facebook’s social media websites. Mobile apps. This component of the marketing mix describes the company’s marketing communications activities with its target customers. Promotion Promotion Viral marketing. Advertising. Direct marketing. Public relations. Prices Prices Pay what you want. In this component of the marketing mix, the company’s prices and pricing strategies are considered. Market-oriented pricing. Pay what you want / Likes per day. € 1 € 100 € 1000 From 1.350 to 2.500 From 135 to 250 From 1 to 3 Competitors Competitors Twitter is What's happening in the world and what people are talking about right now. twitter.com Brainstorm session Jack Dorsey Noah Glass Biz Stone Evan Williams Brainstorm session odeo status March 2006 SMS - 140 character TWITTER 4 P's 4 P's Place Place The plataform are avaiable on internet for notebooks and mobiles Product Product The main product of Twitter is the website itself. Some other products that Twitter offers are: Twitter Music for IOS Mopub Trendrr Twitter amplify Promotion Promotion #Hashtags @mention Companies, TV programs, Radios, politics and celebrities using twitter to communication. Price Price Promoted Tweets - $.50 - $40 Promoted trends - $200 per day Promoted accounts -$.50 - $40 advertisements... Competitors Competitors Google; Facebook; LinkedIn; Whatsapp; Instagram;
Transcript: The group has a skills mix that no individual could have Developing ideas for assignments Giving each other feedback on drafts of written work before submission. Preparation for professional life Development of skills that include: time management, communication, conflict resolution, organisation, negotiation and leadership. Superior decisions generally result from collaborative decision-making Take a moment to think about your experience of working in groups. Join with your group members to share your experiences. Has your past group work been more like collaboration or cooperation? Give examples. In what ways has your group work been successful or enjoyable? What were the challenges you faced in previous group work? •1. Get to know each other •The serious business of work will go more smoothly if you know each other. So the first thing to do is introductions. Later, you might like to share some social activity •(some students may not be comfortable with a group excursion to the PUB!) •2. Check that you know how to contact each other •Every member of the group feels equally valued. •Include everyone: one male student in a group of women may feel an outsider, as may one Australian student in a group of international students. •3. Establish clear objectives •Spend time together analysing the task, and make sure that you all have a common understanding of what is required. •You might like to discuss your overall goals —are you aiming for the best possible product, or will you be satisfied with a Pass •4. Identify your time frame •Work out what tasks have to be done and when. You might like to plot this on a chart. –Week 1 Analyse task –Week 2 Background reading –Week 3 Allocate tasks –Week 4 *Design survey tool *Conduct survey –Week 5 * Write report * Finalise report Submit »*Denotes task for meeting »5. Agree on meeting dates, times and venues »Make sure you schedule your group meetings well ahead. Schedule the meetings when everyone can come. »The venue also influences how successfully you can work. It should be a place where you can talk without interruption, with proper work spaces. »6. Keep notes during your meetings, and circulate them »This is a good idea, because later you can say, ‘Hey, you promised to do that job—it’s in the meeting notes!’ »Also, it avoids any misunderstandings about what was agreed. »7. Identify specific tasks, and allocate them »It is important to make sure that the work is divided fairly and effectively. Who has what skills or resources? »You may like to choose a chairperson and a secretary—someone who is strongly committed to the task and has the determination (and diplomacy) to keep things running smoothly. »8. Achieve your agreed outcomes »Not everyone will have the same level of commitment »You may find yourself working with some bludgers. Try to deal with this positively—getting angry is not going to help. »Your lecturer (just like your future boss) is not likely to be too sympathetic if you complain about your group members. »9. Debrief »Once you have completed the task, it is a good idea to debrief — share with each other what went well and what didn’t. »It’s good to end on a positive note. Misunderstandings about responsibilities (Perceived) lack of commitment in some group members Personality clashes One person doing all the work Cultural differences can influence a person’s judgement, perception and behaviour What differences do you notice when you speak to other students from a different culture? Is it important to be aware of these differences? Establish clear objectives Identify your time frame Agree on meeting dates, times and venues Keep notes during your meetings, and circulate them Achieve your agreed outcomes Debrief Teamwork Group Development Culture Problems WHY Group Checklist SHARE
Transcript: Teamwork and the role of the team leader What is Teamwork? Why Teamwork? How to be a strong team - Teamwork allows work to be done faster and better - Allows each person to work in the area which they are better - Has a combination of strengths, so there should be a person competent for each situation - Working on a team increases accountability. - Increases productivity and motivation - Creates a constructive environment to work in - Group members communicate their opinions in a way that respects others, focusing on "what can we improve?", rather than "why it is wrong?". - Group members should trust each other and share their own ideas and feelings, they also should believe in each other. Hot Chocolate River Trust, respect, communication, diversity, honesty, common language, resources and purpose. Team Inputs Respect and Trust What qualities make a good leader? What is your role as a team leader within HCSA? A group is any collection of people who coordinate their individual efforts. A team is a group of people who share a common team purpose and a number of challenging goals. A team requires a coordinated effort, works towards common goal and collaboration. Teamwork is where two or more people work together toward the same goals How to be a Strong team Good leadership Clear Communication Team Roles Support Respect and Trust Team Inputs Good Leadership Clear Communication Team Role Support Respect and Trust Clear Communication Line up on one side of the rope. The space in between the two ropes is a giant hot chocolate river. You must get the entire team across the hot chocolate river, but it is too hot to swim across, and too deep to walk across. (It's a river so you can't walk around the river either) The only way to get across is by using the large, fluffy marshmallows...AKA your paper plates Unfortunately, the current in the river is so strong that it actually sweeps the marshmallows away if someone is not holding them down (with a hand, foot, or other safe appendage). Also, the marshmallows swell up once they are placed in the river, and they become too heavy to move again, so they must remain where they are placed. Bibliography This activity requires non-verbal communication. Achieve your Goal by working as a team Definition Quick to Listen, slow to speak. Share ideas and important information. Ensure two-way communication Express your opinion and values. Respect cultural norms and diversity Teamwork is when two or more people work together toward the same goals. Teamwork Activity Team Support Why teamwork? TUCKMAN'S TEAM DYNAMICS Support each other. Team Leader role and responsibilities Support from Advisers Team Outputs Higher level of performance, Engaged members, More fulfilling work, personal satisfaction, increased accountability, enhanced learning, deeper relationships, higher quality of work, and empowered members - Be open and honest - Be patient - Be positive - Maintain good relationships - Respect other views Think about the problem, not the people involved Team Roles Good Leadership Effective Teams http://wilderdom.com/games/descriptions/HeliumStick.html http://www.suite101.com/content/leadership-and-teamwork-a49791 http://www.google.ca/images?hl=en&source=hp&q=teamwork&btnG=Search+Images&gbv=2&aq=f&aqi=&aql=&oq= http://www.ndt-ed.org/TeachingResources/ClassroomTips/Teamwork.htm http://bellinghamschools.org/sites/default/files/studentgal/onlineresearch/oldonline/mod8team.htm - All group members must agree first on what needs to be done (Shared Goals) - Accept tasks and responsibilities that can develop your talents, interests, ambitions and competence of team members - Formal and Informal roles Difference between a group and a team? Conflict Resolution
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