Salesforce Internal Presentation
Transcript: Development of Sales by Salesforce Sahil Garg Fadwrap Our Company Our Company This online fashion brand store delivers smart and affordable men’s fashion, handed over at your doorstep. we bring latest trends in form of international runway styles & high street looks Our strategy Our strategy A committed team of buyers from our offices in India work to create a curated on-trend edit, bringing together the best of Indian fashion brand. A skilled team of designers in our fashion lab also bring out an on-trend Fadwrap collection every month for men Our motivation Our motivation Fadwrap.co.in promises to provide customers with abundance in choices, as we introduce 150 new products each week. Moreover, we are also the only online fashion brand store for men to associate with the biggest known names in global fashion Introduction about Project The Training Cell of Fadwrap in Jaipur deals with the various options of developing the sales process of the company.As a new joiner, everyone has to go through a trainning process which evaluates the joiner skills and then they are assigned for different projects, for which different traning is given.As per my skill evaluation score, I was assigned for the development of sales process through salesforce, which involves the hand practice Introduction About Project Our Products Our Products 35% 30% 20% 15% Discover Design Delight Understanding What Salesforce is ? Working Process of trailhead playground. Creation of new products and their different fields in salesforce Creation of Price Book and different views Understanding the various topics like leads, Opportunities, Contacts. How to import Contacts in salesforce Builing app using salesforce build Topics of Training Topics of Training Problems Faced Problems Faced Due to large number of products and their different categories, the company sales manager was facing challenges like managing and keeping the stocks updated in the excel sheets, which in turn was making it difficult for the company`s developer to update the stock units on public portal. Since this company only deals with wholesalers and not with retailers, as a result the company needs to make different proposals for different wholesalers i.e., their customers. It was very difficult to develop a platform which can both showcase their products and create different proposals for different customers. Finding of potential buyers from their records was a challenge faced by the company and hence it was increasing the man power used therefore increasing the cost to company. Company wants the platform that can provide them: • CRM • Tracking of Potential Customers • Ability to Create Custom Proposals or quotations • Decrease in manpower used, therefore decrease in cost to company • Secure and instant mode of communication to customers. Solution Adopted For Problems Salesforce was the solution adopted by the team of developers for the problems which were being faced by the company. As Salesforce Sales Cloud manages contact information and integrates social media and real-time customer collaboration through Chatter. It supports sales, marketing and customer support in both B2B and B2C contexts. Sales Cloud helps track customer information and interactions in one place, automates complex business processes, keeps all information up to date, nurtures lead and tracks the effectiveness of marketing campaigns. Solutions adopted for the problems Salesforce Marketing Cloud helps personalize email marketing at scale; engage with mobile messaging; connect social to marketing, sales and service; manage ad campaigns to help with customer acquisition; deliver personalized web content that is efficient; and create 1-to-1 customer journeys across channels. Salesforce Marketing Cloud Salesforce Marketing Cloud Salesforce Service Cloud is a service platform for customer service and support. It includes a call center-like case tracking feature and a social networking plug-in for conversation and analytics. Service Cloud helps agents solve customer problems faster, gives customers access to answers to solve problems on their own, helps personalize service, predicts needs, and helps deliver support to customers wherever they may be. Salesforce Service Cloud Salesforce Service Cloud Salesforce Community Cloud connects and facilitates communication among employees, customers and partners. The Community Cloud helps build communities for any needs, provides a platform for customers to help themselves and each other, builds deeper customer relationships by allowing customers to interact with each other, allows partners to connect and increase sales, and helps drive employee productivity through online collaboration. Salesforce Community Cloud Salesforce Community Cloud Salesforce Commerce Cloud, formerly known as Demand ware, is a cloud-based service unifying the way businesses engage with customers over any channel. Commerce Cloud allows businesses to manage digital commerce with integrated
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