Transcript: Risk Management Presentation by Danielle Lilly PM 802 Risk Management Plan *Methodology: -Historical data -Brain Storming -Exper judgement *Roles and Responsibilities: -Administrative Coordinator: risk owner -Finance Coordinator: finiancial expertise -Director of Operations: budget, master schedule, final approvals *Budgeting (contingency reserve): -Identified Risks 75% -Unforseen Risks 25% (Total amount to be idendified during risk planning meeting) *Timing: -Weekly report-out meetings -Schedule Contingency - overtime or comp time (Must be approved by Director of Operations) *Risk Categories: -External -Organizational -Project Management *Presntation via RBS *Sub categories defined by project team Risk Register *The Administrative Coordinator is responsible for updating the risk register regularly Details Tracking Each team member will provide documentation for thier portion of the risk work Documentation will be submitted to the Director of Operations at project close All data will be reviwed during closeout phase *Reflection: The intent here was to just keep things simple. My organization is not a multi-billion dollar corporation. We do not conduct expensive high profile projects, so I did not want to overcomplicate the process. In execution the process I came up with should take very little time to follow Risk Identification *Identification Methods: *Outcome *Reflection: For my organization it is essential that all staff members feel as though their opinion is heard and is considered valuable, but they also do not want to be singled out. This is why I chose to use anonymous methods for risk identification combined with staff members' collective past experience. This way they get to share what they know but there is no personalizing in the decision making process Risk Quantification/Qualification *Risks were rated anonymously by the project team *Probability: high 71%-100%; medium 25%-70%, low 1%-24% *Impact: high 71%-100%; medium 30%-70%; low 1%-29% *Each risk was then assigned a number as such: low=1; medium=2; high=3 *Total Risk Score = Probability x Impact *A decision tree will be applied on a case by case basis for instances where several risk responses have been identified and a determination needs to be made regarding which is the best response to be applied *Reflection: Again, the goal here is to keep it simple. The particular rating method I chose leaves it up to personal opinion. This may be problematic on a different type of project but for the work we do this method is just fine. As I stated, we are not managing complicated projects. Risk Response Plan *The Administrative Coordinator: -is the owner of all identified risks -will consult with the project team regulalry -will obtain required approvals from the Director of Operations *Reflection: I chose one risk owner (me) because this particular project simply does not warrant more than one person to oversee them. On a bigger project I would assign more than one risk owner. Risk Monitoring *Comprehensive shared Google Spread Sheet Containg the following tabs: *Risk Register *Risk Response Plan *Active *Monitor *Closed *Periodic Budget Reserve Analyis comparing actual cost to date to planned budget reserve amount *Risk Management Review during weekly team meetings to determine: -Which risks to close -Which risks to add to "active" list -Identify new risks -Execute Contingency plan -Adjust Risk plan *Reflection: In order to keep all information organized and easily accessible I decided to create a shared Google spread sheet. This allows all project team members to view and edit the risk documents throughout the life the project. Sources: (2008). A Guide to the Project Management Body of Knowledge Fourth Edition.Project Management Institute, Inc. Smith & Merritt (2002). Proactive Risk Management Controlling Uncertainty In Product Development. CRC Press. All pictures retreived from Google search 3/23/12. Conflicting Schedules External Unidentified FIN! *Project team members are responsible for reviewing the risk register regularly and providing the Administrative Coordinator with relevant data *Risks identified during project team meeting using this formula: Due to <fact>, <risk event> may occur, causing <impact> *Reporting Formats: -Risk Register -Google Docs -Weekly Meetings Weather Unidentified *Risks with a total score of 3,4, or 5 are put on a watch list and monitored closely Organizational Venu Flexibility *In depth team discussion comparing variables/factors from past projects and current project Probability & Impact (Low=1, Medium=2, High=3 scale) Low Attendance Unidentified *Risks with a total score of 1 or 2 are not monitored *Brain Storming Session informed by expert knowledge and past history Telecommuter Travel *Risk Register will be posted to Google docs as a shared document. *Risks with a total score of 6 or higher are moved to the risk register and responded to *Delphi Technique Project Management -Risks with a high rating -Risk
Transcript: Accor Fairmont Resort, Blue Mountains Risk Management Ponchione, A. 2012 Quick Question Who can identify some of the risks in the youtube clip? Event - something the hotel can manage within its own resources Crisis - beyond the scope of the hotel to manage Safety & Security - Risk Managment Safety & Security “the technique or profession of assessing, minimizing, and preventing accidental loss to a business, as through the use of insurance and other safety measures”. Contingency plans and risk management are important aspects Present-day security concerns also have significantly affected the ways in which hotels are operated Need to be aware of the risk environment Accor Case Study - Natural Disasters Closer than you think... Who We Are Current Issues What natural disasters have occured recently and where? Quick Question Risk Management - Safety & Security Issues in Hotels If a fire alarm goes off, what is the first thing you would do? Quick Question Ravn,M. 2013 Sexual assault case in the Mantra Hotel in Adelaide Man posed as a woman’s husband and was able to obtain the key card for a hotel room off reception due to the receptionist not sufficiently checking the individual’s identity Define current last 2-3 years Natural disaster e.g Australia cyclones Security threats- Sofitel Hotel NY Regulations and new legislation Review and Evaluation process Quick Question Accor Case Study - Illegal Drug Labs Gemma Hilton- Risk Management Consultant Chris Di Losa- Safety and Security Officer Cushla Ceccato- Accor Representative Tom Biltoft- Accor Representative Is anyone here a fan of Breaking Bad? Safety & Security - Accor Example Key Indicators "the state of being safe; freedom from the occurrence or risk of injury, danger, or loss" Major concerns - fires, robberies, bomb threats Safety of customers, employees and confidential information kept by the hotel come under significant risk
Transcript: Lessons Learned and Historical Information Paul Baglio PRM614 - Risk Presentation Draft 10/7/18 Introduction Introduction Organizational Process Assets Records, text documents, databases At the close of phases vs. projects (Rowe & Sikes, 2006) LL's/Historical Info Lessons Learned / Historical Information / Project Reviews Lessons Learned (LL's) Historical Information Project Reviews Benefits gained from the process of performing a project. Positives and negatives of the project. Recorded formally and informally. Broader term covering a variety of information collected from a project Budgets, old risk documents, data, lists, checklists, project plans. More Structured Helpful for updating lessons learned and historical information. Be conducted regularly through the project. More frequent updates to lessons learned database. (PMI, 2017) Why LL's Why Project environments are not always the best environments for learning (Herbst, 2017). Lessons learned can create inputs used in project risk management. When used properly, lessons learned can facilitate learning across project teams and throughout organizations. Building Building Lessons Learned Document Reviews Document Reviews Using historical information from past projects in your risk reviews Review from similar projects - Cost, schedule baselines from start to final revision Risk Registers, Matrices, and risk audit reports Usually low effort for the project manager, if there are reviewers. Ensure similar lessons are captured from the new project. (Pritchard, 2015; El-Jardali, Lavis, Moat, Pantoja, & Ataya, 2014) Conducting Post-Project Reviews Conducting Post-Project Reviews Four dimensions to consider when building lessons learned: When: throughout the project when possible, regular meetings, end of project What about: tasks with minor problems, tasks with major problems, tasks that met expectation. How Know: comparing performance to plan, remembering which tasks to create lessons learned about What is included: the original plan, the results, the problems, tasks that went well. (Carillo, Harding, & Choudhary, 2011) Opportunity to improve project performance. Promote organizational learning. Build a larger database to create future project risk documents. Challenges Challenges Often filed away and never used or seen again. Project guidelines should be developed to use them in risk management. (Pritchard, 2015; Carrillo, Harding, & Choudhary, 2011) Lessons learned are commonly built, but not used effectively. When companies do attempt to review lessons learned in their document reviews or risk meetings, there can be too much information to sift through and use effectively. Often, lessons learned are completely overlooked for future projects within organizations. (Matthies, 2017; PMI, 2017) Solutions Solutions Conference Paper Conference Paper Prepare for lessons learned session/hold session. Should be facilitated by someone other than the PM or be summarized by someone other than the PM. Document/Share findings. Allow time for response. Publish and save with project documentation. Analyze lessons learned. Process improvements or training identified. Store lessons learned - Best practice to store both with project documents and on a shared drive. Retrieve lessons learned - should at least have key word search capability. (Rowe & Sikes, 2006) Text-Mining Text-Mining Using computer algorithm, Matthies (2017) separated lessons learned into 13 categories by likelihood and impact. Was able to come up with risk recommendations which were essentially a compiled list from past project recommendations. Process could save time and allow all past projects to be converted to current organizational knowledge and used for the future. Matthies (2017) stresses that the algorithm can still be subjected to bias, and the results must still be analyzed by a subject matter expert. Conclusion Conclusion Summary Conclusion Lessons learned can help organizations improve performance. Document reviews and post-project reviews can assist in building lessons learned. Lessons learned are difficult to utilize, but making them an active part of the project process can improve results. Tools are being developed to help project managers analyze lessons learned data to better understand future project risks. References References Carrillo, P., Harding, J., & Choudhary, A. (2011). Knowledge discovery from post-project reviews. Construction Management & Economics, 29(7), 713–723. https://doi-org.xxproxy.smumn.edu/10.1080/01446193.2011.588953 Pritchard, C. L. (2015). Risk Management Concepts and Guidance. Boca Raton, FL: Taylor & Francis Group Project Management Institute (PMI). (2017). A guide to the project management body of knowledge (PMBOK® Guide) (6th ed.). Newtown Square, PA: Author. Herbst, A. S. (2017). Capturing knowledge from lessons learned at the work package level in project engineering teams. Journal of Knowledge Management, 21(4), 765–778.
Transcript: Buffalo County Fairgrounds Exhibit Building Risk Assessment Faith Kowalski Definition Overview Risk Management is defined as the ability to identify practices and tangible items that may protect a community from having a negligence case. It is also the identification, evaluation, and control of loss. Cotton and Wolohan (2017) Buffalo County Fairgrounds Exhibit Building Risk Assessment Exhibit Building ("Facilities") Grid Grid High Frequency High Frequency Catastrophic Loss Door doesn't lock to office Critical Loss No receptionist Moderate Loss Drainage grates Low Loss Poor floor traction Medium Frequency Catastrophic Loss Oil marks Critical Loss Ceiling leaks Moderate Loss Lack of proper tennis net storage equipment Low Loss Lights left on Medium Frequency Low Frequency Catastrophic Loss Main entrance door is unlocked at night Critical Loss Equipment failure Moderate Loss Injury during events Low Loss Poor sanitation of restrooms Low Frequency Kearney Tennis Association Red Ball Clinic Risk Assessment ("Winter Clinics") Red Ball Clinic Grid Grid High Frequency High Frequency Catastrophic Loss Door doesn't lock to office Critical Loss No receptionist Moderate Loss Parents exercising while child is participating Low Loss Poor lighting at night/cloudy days Medium Frequency Catastrophic Loss Lack of certified helpers Critical Loss Lack of knowledge of First Aid Moderate Loss Equipment failure Low Loss A child says a hurtful comment to another child Medium Frequency Low Frequency Catastrophic Loss Death Critical Loss Sexual assault Moderate Loss Major injury Low Loss Minor injury Low Frequency Kearney Tennis Association Adult Mixed Doubles League Risk Assessment Doubles League ("Kearney Tennis Association") Grid Grid High Frequency Catastrophic Loss Door doesn't lock to office Critical Loss No receptionist Moderate Loss Spouses exercising while child is participating Low Loss Poor lighting at night/cloudy days High Frequency Medium Frequency Catastrophic Loss Lack of certified organizer Critical Loss Lack of knowledge of First Aid Moderate Loss Equipment failure Low Loss Use of expletives during play Medium Frequency Low Frequency Catastrophic Loss Death Critical Loss Sexual assault Moderate Loss Major injury Low Loss Minor injury Low Frequency Bibliography Bibliography Cotton, D. and Wolohan, J. (2017). Constitutional Law. Law for Recreation & Sport Managers. Dubuque, IA: Kendall Hunt Publishing Company. 490-500. Facilities. (n.d.). Retrieved April 22, 2020, from https://buffalocountyfairgrounds.com/about/facilities/ Kearney Tennis Association. (n.d.). Retrieved April 22, 2020, from https://kearneytennis.org Winter Clinics. (n.d.). Retrieved April 22, 2020, from https://kearneytennis.org/Winter-Clinics
Transcript: Risk Management Project By: Malik Ransom Introduction Introduction Intro Goal There are many risk that people are apart of when attending events or facilities They can range from low loss to catastrophic loss risks In this project you will see some plans that will help reduce risk from music festivals, gym facilities, and football games Severity of Injury or Financial Impacts Football Games Low loss & Low Frequency Players can get injured walking to the stadium Fans sneaking alcohol into the game Fans can fall in the bathroom due to no signage Low Loss & Medium Frequency Fans can get food poison Fans can use counterfeit money for food or merchandise Players getting hurt due to weather/ temperature Plan To Reduce: Make sure that all food is cooked thoroughly before it is served. Hire professional chefs. inform players and fans of potential health risk due to weather before games Low Loss & High Frequency Pic #1 When a fans streaks onto the field there are no handicap accessible for the disabled Fans walking through unsupervised gates Plan To Reduce:make sure to have the proper security in the stands ans on the field to protect players, coaches, and also fans. Make sure that the facility is up to date with compliance. have at least 2 staff members at every gate Pic #2 Moderate loss & Low Frequency Coaches or a referee gets ran over by a player and gets hurt the cameraman gets hurt while being on the sideline on the field player gets hurt in the stands after scoring a touchdown Plan to Reduce Risk: have proper medical on stand by just in case of a emergency. Make sure to have athletic trainers are ready at all times Moderate Loss & Med Frequency Players or coach gets hurt from thrown object from people in the crowd people cars get broken into in the stadium parking lot Plan to Reduce Risk: Have security posted out doing rounds in the parking lot. In addition, have hidden cameras placed in the parking lot just in case something gets stolen.Have signs posted around the stadium warning the possible action that will be taking actions if they get caught. Moderate Loss & High Frequency Fan falls down the stadium stairs Player tears ACL due to bad field conditions Plan to Reduce: Properly inspect the field before each game to ensure player safety. If the the field is not up to par, then the game does start until its is fixed. Salt and put any signage up to warn the fans of the conditions so they wont get injured. Critical Loss & Low Frequency Fans getting into fights and getting hurt Weapons getting brought into the stadium and pull people and kids in danger players getting broken bones from fights on the field or in the locker rooms Plan to Reduce Risk: if fans get into an altercation in the stands they should be ejected ASAP. check all bags of fans before entering the stadium, also post the bag policy around the entrance gate. Critical Loss & High Frequency A drunk fan drink and drive after the game which can learn the person to harming others. Plan to Reduce: If someone is too drunk, then staff have the authority to stop selling to that person Catastrophic Loss & Low Frequency A football player gets paralyzed from a helmet to helmet hit Shooting takes place Fan falls out of the stadium due to low walls Stadium collapsing and killing a bunch of people A player or fan gets struck by lighting. Plan to Reduce Plan: Make sure Medical staff and ambulance on the scene just in case one of these incidents happen. Make sure the ushers have a close eye on the drunk fans Catastrophic Loss & Med Frequency receiving bomb threats towards the stadium Plan to Reduce Plan: Have a good evacuation plan that is ready to be implemented just in case of an emergency Catastrophic Loss & High Frequency Adults or kids being kidnapped and used for sex trafficking Drugs being sold and leads to sudden death Plan to Reduce Risk: Have law enforcement keep an eye out for the possibility or selling drugs Music Festival Low Frequency Low Loss Canceling due to ad weather Plan to Reduce Risk: make sure that the festival is schedule on a good day without weather problems Medium Frequency Music equipment or merchandise getting stolen. Plan to Reduce: to make sure everything Is in one area and locked up and also watched 24/7. High Frequency People getting pushed around or falling due to overcrowding Plan to Reduce Risk: make sure that secrity is all over the floor scanning any situation Low Frequency Moderate Loss people get sick from the food that are provided there. Plan to Risk Reduce: make sure the concessions are prepariing the food correctly and also following the food guidelines Medium Frequency People getting into fights due to alcohol Plan to Reduce Risk: to make sure that people or under age people are not sneaking alcohol in. If people are caught drinking they will be removed. High Frequency Ticket does not work to get in the concert Plan to Reduce Risk: Make sure that the gate staff have the right equipment to make sure that the people paid
Transcript: Understanding the What and the Why My Background FIPG/Greek Life/NC State: Open parties are prohibited (alcohol present) Dry rush and new member activities/programs BYOB or Third Party Vendor Compliance 4 hr event MAX Types: Date Functions, Mixers, Guest List, and Special (under 25 no need for forms) One sober monitor per 50, 2 sober at the door Food and non-alcoholic beverages must be provided No drinking games Guests under 18 (unless NC State students) are NOT allowed No glass bottles No candles No Community alcohol No Chapter funded alcohol or slush funds coordinated Illegal drugs are strictly prohibited on chapter premise or during fraternity event Applied to Sigma Phi Epsilon Why? Why do you think these rules are in place? Do you choose to follow these rules? Why or why not? What are those rules that you absolutely hate following and why would you decide not to follow them? When you choose not to follow the rules, who is impacted? KU ROCK CHALK!! - Big 12 Champions Kappa Kappa Gamma Standards officer for 3 years Fire, Jazz Date Dash, Swimming Pool, Fraternity death Currently Graduate Assistant in Greek Life CRA - trained every summer Advise NPHC Leadership programming Studying Higher Education Administration Intern in the Center for Student Leadership, Ethics, and Public Service Advise/Supervise the Service Leadership Team Advice/Suggestions The Basics Preparing for party: Inspect for fire-safety issues Have and review the monitor schedule with entire chapter Have guest list on hand Review best practices on bystander behavior Invite people who care Review the theme of the event Be careful of "off campus" parties, as well WHAT? What rules do you already know? Ones that you think you follow well Least favorite Where do these rules come from? Institution Greek Life FIPG What is FIPG? Alcohol and Risk Management
Transcript: Honor Board Members the president, Beth Erschen, is ultimately in charge of making decisions in case of an accident, do not move the victim! call 911 and bETH Immediately!! If the victim can be driven to the hospital, still call Me or Beth and let us know what happened! do not communicate anything about the situation to anyone until further notice (social media, friends, family, public announcement) Beth will call an emergency meeting, if necessary House rules Honor Board Any member can fill one out can voice concern about a sister or compliment her how we hold each other accountable Honor board reviews sor's and recommends a course of action to the rcs, who approves or modifies the action More crisis Management Social Media More! Responsible for maintaining the honor of the chapter and helping members uphold dg's standards for themselves and the house Review SOR's and recommend Course of action to regional collegiate specialist (RCS) Completely confidential positive sor's and positive programming Alarms set nightly from 12 am to 7 am all doors except the back door by mom peg's apartment If you set off the alarm, please let her know! Intercom Hours : 10 am to 11 pm no profanity no yelling no conversations - use your phones House Safety if you carry dg letters, you carry dg standards! you are responsible for all postings on all platforms Tip: Set profile to private or prior review so you can see and approve what you are being tagged in and what shows up on your timeline! Social media postings are permanent nothing is ever truly private absolutely no alcohol on social media - that means solo cups too please no crudely pasted emojis to cover anything (we all know whats going on there) No profanity or offensive language no drugs or illegal activities no references to alcohol in captions or locations - this includes Frat houses you can do it! i believe in all of you! this is your only warning- we will ask you to take it down/write sor's if you disregard these rules SOR: Statement of Obligation Review Crisis Management do not notify parents/guardians. the emergency medical crew will inform them as needed never talk to the media about delta gamma or your sister Beth is the spokesperson for the chapter! Risk Management Allison Gann - Junior Member Reagan Hatley - Member at Large Beth Erschen - Chapter President Allison Smith - Advisor
Transcript: Risk Management Program PE425 Kaede Miyagawa What Is Risk Management? Purposes of Risk Management Risk = A possible loss in terms of dollars Loss = Anything that may cause an unplanned decrease in resources Risk Management is the ability to identify practices and tangible items that may protect a community from having a negligence case, defined as the controlling the unforeseen losses to property or personal injury. Why Is Risk Management Important? Why Is Risk Management Important? Risk Management can ... Make effective use of funds. Decrease overall costs. Increase productivity. Reduce losses resulting from natural disasters, lawsuits, and other unexpected occurrences. Identify exposures. Reduce overall "cost-of-risk" freeing up funds for other activities. Reduce the uncertainties associated with future projects. Process of Risk Management Process 1. Risk Identification 2. Risk Evaluation 3. Risk Treatment 4. Selection and Implementation of program 5. Program monitoring Utilization of Risk Assessment Grids "Risk assessment grid" is one of the best ways to assess the type or level of risks and categorize them easily. Risk Assessment Grid In this video, "risk" is defined as a product of likelihood & consequences, and the use of risk matrix is recommended to assess the overall level of risks. Risk matrix is the most simple style of the risk assessment grids. Harmon Park in Kearney, Nebraska Risk Management for Harmon Park Amenities offered at Harmon Park: Swimming pool 6 lighted tennis courts 2 basketball courts Sand volleyball court Playground Baseball/softball field Grills and picnic tables Concession stand Activity center Formal fountain etc. Risk Assessment for Harmon Park Plan of actions to assess the risks: Online survey to people who live in Kearney Random interviews to people who are playing at Harmon park Search the data of accidents and injuries that have occurred at the park before. Risk Assessment Risk Assessment Grid Risk Assessment Grid Treatment Treatment First actions needed to begin the treatment phase in risk management program: Contact a park superintendent and a recreation coordinator of City of Kearney. Create a risk management group. Find a financial support. (e.g. fundraising) How to address the risks to public: Signage Flyers Articles (online and on the newspaper) Treatment Details Details Top priority: → Reduce the risks of "catastrophic loss" Put at least 3 AEDs in the Harmon park (swimming pool, tennis courts, and softball field) with signage Put age limit signs at playground to prevent small kids from falling and getting injured. Put a BBQ rules sign at the BBQ area to keep the area clean and ensure the safety. Put more mirrors on the sidewalk or around the parking area to prevent car accidents (car and car, car and pedestrian) Build small shelters for lightning and heat protection. → Reduce the risks of "loss occurring at high frequency" Make wider sidewalk or roads in the park. Put more signs saying “slow down” and “wear a helmet.” Secondary: Put more vending machines and water fountains so that people can more easily access to water and prevent dehydration and heat illness. Put more signs for getting people’s attention to the risk of bag bites and pollen allergy. Set personal lockers so that people don’t lose their personal items. Put more hand/feet wash stations everywhere so that people can clean the injury and reduce the risk of infection, especially when eating something at the park. Clean the sand volleyball court regularly. (Take twigs, tree seeds, and trash out of the court) Event 1: Outdoor Tennis Tournament for High School Students "Outdoor Tennis Tournament" 6 lighted tennis courts Hard court (type of surface) Lights standing on each corner Outdoor bench with roof Rest room 1 vending machine 1 water fountain Fences surrounding the courts (the height is about 2.5m) Parking area on the side of the courts (5th Ave.) Risk Assessment Grid for Outdoor Tennis Tournament for High School Students at Harmon Park Risk Assessment Treatment Treatment Top priority: → Reduce the risks of "catastrophic loss" and "loss occurring at high frequency" Put a big “tennis court rules” sign in front of the courts to tell people what they should do and should (must) not do when they use the tennis courts. Build a small shelter near the courts for lightning and heat protection. Do a regular facility maintenance (check lights, nets, fences, restrooms, etc.) Make the vending machine and drinking water fountains available. Replace some of the hard courts with clay or grass courts to reduce the stress on the lower extremities. Secondary: Make the fences higher to prevent the tennis balls from going to the roads. Set personal lockers so that people don’t lose their personal items. Put signs on the sidewalk to tell the people or drivers that they may be hit by a tennis ball. Put signs to tell people that they are at risk of getting bag bite and pollen allergy. Put mirrors on the sidewalk or parking
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