Manager Quarterly Update
Transcript: --------------- --------- ------------ --------------- --------------- --------------------------- ------ -------- --------- --------- --------------- Managers Q1 Update Welcome to the Quarterly Manager Update Where We've Been & Where We're Going Let's take a Big Picture view 2017 Hotel Goals AES: 3.61 Group Medallia: 9.3 Transient Medallia: 9.0 EBITDA: 100% of Budget or $27,964,813 STR: Up 3% YOY or 138.6 Medallia Update Medallia Update: 1st Quarter 1st Quarter F&B Food & Beverage Medallia Suprise & Delights Upcoming Events & Promotions Overall Food & Beverage: 8.65 Overall Food & Beverage: STLY 8.71 Overall Cast Iron: 8.63 Overall Cast Iron: STLY 8.75 Overall Whiskey & Rye: 8.87 Overall Whiskey & Rye: STLY 9.06 Overall Starbucks: 9.10 Overall Starbucks: STLY 9.14 Overall In Room Dining: 8.81 Overall In Room Dining: STLY 8.98 Implemented Second Effort Form for F&B Outlets Cast Iron Palate Cleanser served at Breakfast Sweet Treat served at Lunch Amuse Bouche served at Dinner FOH Manager designates guest and provides complimentary dinner Chef makes a guest appearance Guest of the Night In Room Dining Palate Cleanser or Mini Muffin served at Breakfast with Personalized note from server Amuse Bouche served at Dinner with personalized note from server Worms in Dirt Coffee Kiosk set-up for quick service when expecting heavy traffic Buns & Brews Promo Starts Cinco De Mayo Fort Worth Zoo Beastro Cowton Unplugged Kentucky Derby Mothers Day Brunch Dean & Dulca Colonial Upcoming Events Action Plan to increase Medallia IRD Starbucks Cast Iron Action Plan to increase Medallia IRD Starbucks Cast Iron Finance Finance 2017 Quarter 1 Update • Total Occupancy is 81.2% up 4.9% to budget and up 5.4% to last year • Overall revenue down by ($154K) to budget • EBITDA is down ($66K) to budget • Contract labor down ($45K) YOY • Reduced OT hours by 1357 1st Quarter SCCRM SCCRM Group Medallia As of 3/30/2017 OE 9.37 STLY 9.32 Team sends emails before and after arrival asking for client to share any reason we would not receive a 10 on Medallia Goal 9.30 131.6 Index 0.2 RevPAR change STR Goal: Up 3% YOY or 138.6 Team continues to send emails before and after arrival asking for client to share any reason we would not receive a 10 on Medallia Enhancements to Pre-con’s Brainstorming meeting with Banquet Team and CSM Team STR Command Demand for Memorial and Labor Day – Cowtown Unplugged AES 2017 KRA’s include recognizing associates for going above and beyond with OSC cards Acknowledge WOW service during site visits 2nd Quarter Group Medallia Rooms Rooms 1st Quarter Update Rooms 1st Quarter Update With Coach MTD Overall Experiance 8.82 Overall Service MTD 9.02 8.86 9.03 YTD YTD Overall Experiance Overall Service Overall Experiance Goal: 9.0 Introducing: Erron Ferrand, New Manager for Laz Valet Parking Garage Improvements The VIP Experiance Lobby Greeter Select Guest Enrollment Increased 33% for the Quarter Select Guest Enrollment ASC Associate Service Center 1st Quarter Update Events for Associates Since January 1, 2017 Associate Service Center Mardi Gras Masquerade Ball (Annual party) All Manager Meeting, Omni Olympics, Reception Valentine’s for every associate Popsicles for Employee Appreciation Day Popcorn for National Popcorn Day Candy basket on Easter Couches (sold to associates at a discounted rate, raised $675 for Omni Circle) Food Truck Rally OSC Swarms Flowers for Administrative Professionals Lunch and gifts for Administrative Professionals Quarterly Manager Update/Manager Outing HATC Tailgate and Rangers game Manager AES Paper Survey Received 28 surveys back Overall score: 3.76 Lowest 4 questions: I receive the support I need from other departments to provide quality service. 3.32 I have the materials and equipment I need to do my work correctly. 3.50 My coworkers are committed to doing quality work. 3.64 There is someone at work that encourages my continued development. 3.64 *Of the 28 surveys, very few additional comments about the lowest scoring questions.* Recruiting Recruiting • Turnover – 4.15% (down .27 from last year) • Management Turnover – 6.64% (down 2.16% from last year) • Q1 Hires 62 Success Coach TCC Grant Summer Internships 5 Interns 2 Front Office 3 WHPB Engineering Enginnering 1st Quarter Update Fountain Project Completed Replace Perimiter lighting Christmas Lights in trees along the front drive New Direct TV system in Whiskey & Rye Sound System up and running throughout the proeprty New Tilt Skillet in Banquet and Downstairs Kitchens Starbucks Renovations New couches in all suites 6 New Coffee Tables Updates: Improved landscaping on the Front Drive Refinishing Pool Furniture New Towel Rack Purchasing of Sand Chairs for the Pool Sand in the pavers of the Front Drive 4 New Moniters for the Meeting Space New leather on the Front Desk Pods Whats next: Fort Worth Transportation Update Fort Worth Transportation Update Fort Worth Transportation Update $499Mil Grant Quiet Car Travels Through stockyards Travels from North
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