Transcript: iPhone Lockscreen Bypass Vulnerability February 18, 2013 Started with iOS 6.1 Dial 911 Cancel the call Hold power button for 3 seconds New Problem 24 hours after release New flaw Hold home button Use voice control to call phone number Open SIM card slot iOS 6.1.3 March 19 Preventitive Maintenance Apple's Response Quality Management Jeff Levy & Jon Lightman Apple and Quality Management Results Continous improvement Breakdown maintenance
Transcript: Quality Management Team B3 WHY ISO 9001:2008? Gain Competitive Advantage Corporate Client demand Investors may become more confident Establish consistency in product-services ISO = Consistency No Quality Policy No recorded data No formal QMS No Balanced Scorecard Poor communication TO DO: Top Management: Create a Quality Policy STP Check (6 month) Middle Management: KEEP RECORDS Adjust and implement SOP's GET ORGANIZED Lower Management: Use and check SOP's Confer with Middle Management Corrective and Preventative Action Let's Debate KPI's
Transcript: 1- The user creates a New Space 2- During some time it's modified according to the project needs 3- As the space results useful for a whole company or area the user decides to ask for saving it as Template 4-The Collaborate Team takes care of this process 5- The new process covers the Analysis of the Space that we should save as Template and the Estimation to finish it. 6- Also we should contemplate the current release dates to provide the user the go live Date Save Templates with Content Some Issues are: New Process: 1- URLs that are inherited Some items to take in care to know in which Release the Template will go live: Templates Creation Process Columns Duplicated that couldn't be removed Current Process: Advantages and Disadvantages Features that couldn't be enable Content Type Duplicated that couldn't be removed 1- The user creates a New Space 2- During some time it's modified according to the project needs 3- As the space results useful for a whole company or area the user decides to ask for saving it as Template 4-The Collaborate Team takes care of this process, but during it we usually face some issues Duplicated Content Type This Process will be easier if... - The Site Collections are aligned - The user doesn't modify the Template meanwhile the support team is working on it - If the changes are planed with time Missing Features Issues Estimation: Duplicated Columns Hidden Features 1-The complex of the data inside the Space and its estimation. 2-The issues that we found testing it and the estimation related to them . 3- We will accept simple changes until 7 days before the first INT deploy. 4- Once we passed the limit to request changes the Template will go live in the Next Release. 5- If the user request new Changes after the first INT deploy they will be performed to the next release. .Dotx files required - Old Library Template
Transcript: HCM 520-QI Presentation Introduction Overview Medication Error Case Overview Root Cause Analysis Employee's Roles in Error Recommendations for Improvement Facility Assessment and Improvement Plan A 16 year-old female was admitted due to pain as a result of non-specific colitis. A Broviac line was inserted after a peripherally-inserted line failed. The tubing on the line ultimately became clogged and inoperative. The patient was returned to surgery and the clogged line was replaced. It was determined that the particulate matter in the solution was incorrect with too much calcium and phosphorus. Detailed Case Review ACME Hospital TPN Error TPN Error at ACME Hospital Timeline Timeline Friday Case Review of TPN Error Later that Saturday Saturday Sunday Patient admitted Friday for pain resulting from non-specific colitis. A peripherally-placed line was unable to be inserted. On Saturday, a Broviac catheter was inserted during surgery to allow for administration of total parenteral nutrition support. After the surgery, a nurse noticed that the line continued to be clogged despite attempts to clear it. The patient was then returned to surgery for insertion of a replacement line. The following day, the TPN bag was examined and it was found that the solution had a precipitate that had settled to the bottom of the bag as the calcium and phosphate in the solution caused the line to clog because they were higher than established norms for the solution. Root Cause Analysis RCA Questions to be asked: The patient's TPN line was clogged due to particulate material from a higher-than-normal calcium and phosphate solution. This led to a second surgery for a replacement line to be placed. The patient did not require any follow up surgeries and the rest of her care was uneventful. TPN Event Description of the Event Upon review of the procedures that occurred in the case, it was found that several potential places to intervene were missed by both the physician and pharmacists. The physician who ordered this solution did not have a nutritionist on staff to consult with and then ordered a solution with a higher level of calcium than normal. The pharmacists who reviewed and entered the ordered failed to recognize the error, as did the vendor pharmacist whose role it was to check the composition of electrolytes. The solution was sent to the hospital, scanned in and used for the patient's surgery. Reasons for the event Why Did this Event Occur? The usual checks and balances within the system failed to pick up on the discrepancy in the order, as the various levels of pharmacists did not notice that the calcium level was too high. Likewise, the nutritionist wasn't at work on the weekend per hospital staffing schedules and was thus unable to review the order and ensure its accuracy. There also appeared to be no alert from the computerized medical systems at both the hospital and outside vendor, letting personnel know that levels were incorrect. Overall, communication between the various levels of professionals was inadequate. Systemic Issues Underlying Systemic Factors Chart Failure in Checks and Balances Root Cause Analysis of TPN Error-Level of Importance in Factors in the Error Process Errors Lack of Board support for safety Inadequate Staffing Roles of Employees Employee Roles Nutritionist- the nutritionist does not work on the weekends and was unavailable to help review the order for the TPN. Ordering physician- the physician ordered a solution with a higher-than-normal level of calcium and phosphorous, which caused the line to clog. This physician did not have the back-up oversight of a nutritionist to check levels. Pediatric pharmacist- Reviewed the TPN order and failed to see the discrepancy. IV Room Pharmacists- At both levels, these pharmacists also failed to see the discrepancy and incorrectly check electrolyte balances. Vendor pharmacist- this pharmacist also failed to see the error and sent the solution as ordered to the hospital. Surgical team-did not see the error at time of surgery QI Recommendations Recommendations Due to the fact that the pharmacists all filled the order based upon what was written by the physician, rather than an error in prescribing what was written, the first recommendation is to engage ACME Hospital in changing staffing levels so that a nutritionist is on staff over the weekend. If this is impossible due to financial restraints, it is recommended that a policy be added wherein all orders for TPN be reviewed by the on-call nutritionist to ensure accuracy. TPN Is considered to be a "high-alert" medication as it has a risk of significant harm if incorrectly utilized, (Boullata, 2013). Ingredients and utilization process can lead to errors, including the prescribing, preparation and dispensing. The process of TPN involves many steps and numerous personnel and organizations and this can lead to a higher likelihood of errors. Standardization of TPN processes must be addressed and all team members must One
Transcript: Team Roles Key Purposes: Vital to save team members time when producing documents Essential to stay 'on brand' for marketing purposes Quality of presentation Style Guide Set up a meetings with team members to discuss roles 1 hour Write question list for team members 3 hours Have the meetings 4 hours Presentation Website Management How? 20 days. 160 hours. Purpose: Imperative that I become more professional in the way that I present in order to grow within the company Create 2 templates in PowerPoint 29 hours Create presentation on the difference between themes and templates 8 hours Write up key findings from PowerPoint course 4 hours Install templates on Excel in (2010/2013) 6 hours Sarah's 5 Key Objectives within Spence Johnson Website and Website Management Style guide Key Result: Be completely in charge of managing website updates, sending email marketing campaigns and monitoring analytics RPM Result: Learn and understand the role of all team members within the company Massive Action Plan: Create two templates with the aid of style guide and old templates (1 vertical and 1 horizontal) Default Excel template on every computer in the office Write a PowerPoint presentation on the difference between a theme and a template- create a unique template for this presentation Make extensive notes at the PowerPoint course to ensure that is a worthwhile cost Purpose: Essential to understand what everyone does within the company I essentially need to know who creates the output that I will be marketing PowerPoint Key Result: Produce structured tables and careful lists Ensure clarity, consistency and confidence of statements Result Plan Map (or Massive Action Plan) Helps to define the purpose of having objectives Important to know the result and the purpose of the objective before creating a massive action plan Helps you to fulfill an objective or goal Team Member Roles Key Purposes: Must be able to save time in report production by creating templates on PowerPoint Must be able to save time in report production by creating templates on Excel Team members will be relying on me to know the difference between a theme and template Ensure that the PowerPoint course is a worthwhile cost in terms of cost to the company and the cost in my time Design a campaign and send to myself 5 hours Create a means of communication between Jon and myself for website updates 5 hours Work our how to set up social media goals and gain a better understanding of Google analytics 20 hours Create the marketing metrics for April report 4 hours PowerPoint/Excel templates Style Guide interpretation Website management Team roles Quality of presentation Set up a folder for all documents produced and put documents in it 2 hours Massive Action Plan: Produce an excel document for Jon relating to common themes and place in drop box Ask Jon to look in drop box once we have at least 10 questions to ask Ensure Jon explains the logic behind his answer Present a mini design audit- 5 documents from each key business area over the last 6 months Key Purposes: Must be able to create email marketing campaigns as part of my job role-it is an essential and effective form of marketing Must ensure that constant communication is maintained between Jon Toby and myself. It is imperative that the website is updated to be in line with our brand Vital to make the most of Google Analytics and monitor social goals Imperative that I am able to produce a marketing report for directors board meeting Must become more familiar with competitors websites The 5 Areas in which I will be focusing on: Key objectives Key Result:Learn how to create templates and the difference between a theme and template. Massive Action Plan: Keep a record of all documents that I produce in a folder in the next month Present a way in which state of the art research is presented post PowerPoint. Find the most interesting and innovative communication for internal and external b2b business communication Produce 10 slides - Contrast the old way and the new way Key Result: Be the style adviser to Spence Johnson -text and graphics PowerPoint and Excel templates Massive Action Plan: Write a list of 10 key questions to ask team members Key questions- strengths, weaknesses and issues and the marketing implication for me from learning about this Book 30 minutes in all team members diaries- do this in advance and give plenty of notice Create a way in which Jon Scott an I can communicate effectively 4 hours Massive Action Plan: Design a campaign template and send to myself Design a means of communication between Jon, Toby and myself Create marketing metrics for April marketing report Produce a detailed plan of what I'll be doing in any given month to change, amend and discuss website- cross reference with other marketing plans Look at Competitor websites Cerulli, Greenwhich associates, strategic insight, Camradata, Investit, Mackay Williams associates and write 5 slides on the lessons learnt from website analysis 97
Transcript: Example of a Jeopardy Template By: Laken Feeser and Rachel Chapman When creating without a template... http://www.edtechnetwork.com/powerpoint.html https://www.thebalance.com/free-family-feud-powerpoint-templates-1358184 Example of a Deal or No Deal Template PowerPoint Game Templates There are free templates for games such as jeopardy, wheel of fortune, and cash cab that can be downloaded online. However, some templates may cost more money depending on the complexity of the game. Classroom Games that Make Test Review and Memorization Fun! (n.d.). Retrieved February 17, 2017, from http://people.uncw.edu/ertzbergerj/msgames.htm Fisher, S. (n.d.). Customize a PowerPoint Game for Your Class with These Free Templates. Retrieved February 17, 2017, from https://www.thebalance.com/free-powerpoint-games-for-teachers-1358169 1. Users will begin with a lot of slides all with the same basic graphic design. 2. The, decide and create a series of questions that are to be asked during the game. 3. By hyper linking certain answers to different slides, the game jumps from slide to slide while playing the game. 4. This kind of setup is normally seen as a simple quiz show game. Example of a Wheel of Fortune Template https://www.teacherspayteachers.com/Product/Wheel-of-Riches-PowerPoint-Template-Plays-Just-Like-Wheel-of-Fortune-383606 Games can be made in order to make a fun and easy way to learn. Popular game templates include: Family Feud Millionaire Jeopardy and other quiz shows. http://www.free-power-point-templates.com/deal-powerpoint-template/ Quick video on template "Millionaire" PowerPoint Games Some games are easier to make compared to others If users are unsure whether or not downloading certain templates is safe, you can actually make your own game by just simply using PowerPoint. add logo here References Example of a Family Feud Template PowerPoint Games are a great way to introduce new concepts and ideas You can create a fun, competitive atmosphere with the use of different templates You can change and rearrange information to correlate with the topic or idea being discussed. Great with students, workers, family, etc. For example: With games like Jeopardy and Family Feud, players can pick practically any answers. The person who is running the game will have to have all of the answers in order to determine if players are correct or not. However, with a game like Who Wants to be a Millionaire, the players only have a choice between answers, A, B, C, or D. Therefore, when the player decides their answer, the person running the game clicks it, and the game will tell them whether they are right or wrong.
Transcript: Total Quality Management Proposal What? Why? Who? How? When? Reviewing Operation Process Org Charts Job Functions R&R's SOP Service Level Agreements Success indicators FTR,CSR, Paretos Environment Situation Luis Diego Loaiza Presentation to Staff Process streamline Defect containment and prevention Repetitive quality process implementation TQM Basics R&R's Expectations Moving Forward Inventory of all processes documentation Step 1: Inventory of all Current Processes Management Staff Customers
Transcript: Best Presentation Software Amount/Quality of Templates Easiest to Use Prezi has lots of how-to and introduction videos. Helps you make the best presentation. Easiest to use Powtoon Powtoon Instruction videos are hard to find on the website. Takes a long time to make one slide. PowerPoint PowerPoint Hard to find the right tools fast. Sometimes program is too slow. Platforms Prezi Has Windows Mac Cloud IOS Android Platforms Powtoon Platforms Powtoon Only Cloud PowerPoints Platforms PowerPoint Windows Mac Cloud IOS Android Prezi Prices Lowest plan is $4.92 per month. First month free. Prices Powtoon Prices Lowest price is $19 per month. First month is not free. Powtoon PowerPoint Prices PowerPoint Lowest plan is $5.99 per month. No free month included. Prezi Templates Has a lot of quality themes. Has over 1000 themes. Powtoon PowerPoint Templates PowerPoint Has alot of templates. Qualities are good. Powtoon Templates Does not have alot of templates. The ones the do have are very mainstream.
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