PROBLEM SOLUTION PRESENTATION
Transcript: ABOUT US Problem/Solution Report A Case of the Primary Health Care Clinic Joran Straub Professor Durkin Brandman University October 16th, 2017 Problem/Solution Report A Case of the Primary Health Care Clinic Joran Straub Professor Durkin Brandman University October 16th, 2017 Problem/Solution Report A Case of t... PROBLEM SOLUTIONS Joran Straub Professor Durkin Brandman University October 16th, 2017 Problem/Solution Report A Case of the Primary Health Care Clinic The primary objective of any healthcare facility is to enhance patient safety as well as improve the quality of healthcare service delivery to patients. Healthcare organizations, including the Primary Health Care Clinic, has a legal, ethical, and social responsibility of ensuring that patients receive the suitable and appropriate healthcare services that they require. For the clinic to achieve its set goals and objectives, it has to design and implement appropriate measures that align with the goals and expectations of patients, healthcare providers, and the public in general. Even though walk-in clinics are a gradually common aspect of today’s health care framework, the quality of service they offer to patients is the subject of frequent debate. This paper will address the problems facing the Primary Health Care Clinic and suggest recommendations that can be taken to address the problem. Introduction The following are the current problems experienced and witnessed at the Primary Health Care Clinic; Disorganization One of the major challenges facing the clinic is the overall disorganization inside and outside the premise. Typically, the healthcare providers such as physicians, nurses, and doctors as well as the clinic’s subordinates engage in disorderly activities that result in disorganization in the healthcare facility. Amid the whirl of activities in the Primary Health Care Clinic, patients wait for test results, appointments, and direct communication from healthcare providers that sometimes never come. Furthermore, doctors and nurses cannot effectively communicate to each other and therefore do not provide coherent and consistent information to patients. Current Problems Lack of structure and professionalism In addition to disorganization, the Primary Health Care Clinic also faces the challenge of lack of structure and professionalism. This challenge has resulted in negative reviews from patients and decrease in employee morale and productivity. In the current healthcare framework, service delivery entails various edges and patient handoffs among numerous healthcare professionals with differing degrees of occupational and educational training. Lack of structure and professionalism led to ineffective communication amongst healthcare providers. As a result, ineffective communication establishes instances where medical errors can arise. These errors have the latent of causing detrimental damage or unforeseen patient death. Current Problems Cont.. Walk-in and first-come, first-serve approach The walk-in and first-come, the first-serve approach also poses a challenge to both the patients and the healthcare providers. One unpremeditated effect of this approach is that rather than all patients equally accessing the health care services, only those who can wait in the queues will access the service. Another effect is that the whole framework becomes compromised when patients start to bribe healthcare providers to be seen early. Rather than serving patients on a first-come, first serve basis, the healthcare framework is abused, and those patients who need immediate attention may not be served in time. Current Problems Cont.. Appointment-based structure Utilizing the appointment-based structure is critical because it will prevent the unorganized and chaotic mess that is experienced currently at the healthcare facility. With scheduling appointments, challenges caused by the first-come, first serve strategy will be prevented. The appointment-based structure will mean that patients will have to book appointments with the physician, nurse, or doctor in advance. When the appointment date is due, the patient can access full and uninterrupted session with the physician. Suggested Solutions Patients to be seen by doctors that have seen them before In addition to adopting the appointment-based structure, the Primary Health Care Clinic should also ensure that patients are seen by doctors that have seen them before. When the patient is seen by a physician who he/she had previously consulted, it means that the physician knows the patient’s medical history and thus a significant amount of time will be saved. In this case, the patient and the doctor can interact freely, and the healthcare issue of the patient can be easily addressed. Furthermore, due to the familiarity of the patient’s health condition and medical history, the physician can serve a lot of patients in a day. Suggested Solutions Cont... Imposing set working hours To maximize the number of patients served
Prezi Present
Prezi Video
Prezi Design
