Transcript: Customer Service Consulting Solutions By GJW Consulting Services What we do Consultancy Marketing & Branding Professional Presentations Research Management 101 Census Building Internal Audits Custome In-Service Trainings Customer Service Solutions Social Services / Crisis Intervention Staff Development GJW Consultants Introduction Customer Service Strategy Plan CUSTOMER SERVICE STRATEGY PLAN Enhancing the quality of Customer Service one phase at a time Assess Processes Identify current processes Assess opportunities to implement strategic processes to build a dynamic customer service patient program. Outline changes needed to begin building quality care to customer service 01 Assess Programs 02 Identifying current programs in place Implement processes in alignment with current programs to maximize quality professional results Enhance patient centric support by facility Elevate patients experience involving their loved ones and support system Launch the Pilot 03 Implement series of stages of interaction with the patient in strategic stages from admin to discharge. Phone call system: 24-hours from time of admittance 5 days 30 days (in some cases) Upon discharge 2-week follow-up Evaluate and Tune 04 Evaluate the effectiveness of the program Review new processes Fine tune processes to ensure highest quality is achieved Measure metrics and KPI’s Provide feedback to leadership and staff Train 05 Assemble a team Provide training and support Monitor in-field application of training Assess needs for additional training (if applicable) Questions? Questions Thank you! GJW Consulting Services Info@GWJConsultingServices.com
Transcript: Waxing Gibbous 1st Quarter A full moon is when we can see the entire lit portion of the Moon. The full moon phase occurs when the Moon is on the opposite side of the Earth from the Sun. A lunar eclipse can only happen at full moon. A waning gibbous moon occurs when more than half of the lit portion of the Moon can be seen and the shape decreases ("wanes") in size from one day to the next. The waning gibbous phase occurs between the full moon and third quarter phases. Waxing Gibbous A new moon is when the Moon cannot be seen because we are looking at the unlit half of the Moon. The new moon phase occurs when the Moon is directly between the Earth and Sun. A solar eclipse can only happen at new moon. Waning Gibbous Last Quarter Waxing Crescent A waxing gibbous moon occurs when more than half of the lit portion of the Moon can be seen and the shape increases ("waxes") in size from one day to the next. The waxing gibbous phase occurs between the first quarter and full moon phases. Waning Crescent Full Last Quarter New Moon Full moon 1st Quarter The Moon is Earth's only natural satellite. It is one of the largest natural satellites in the Solar System, and, among planetary satellites, the largest relative to the size of the planet it orbits. Phases of the Moon Waning Crescent The last quarter moon (or a half moon) is when half of the lit portion of the Moon is visible after the waning gibbous phase. Waxing Crescent Moon New A waning crescent moon is when the Moon looks like the crescent and the crescent decreases ("wanes") in size from one day to the next. The moon has different phases seen from the Earth. Waning Gibbous A waxing crescent moon is when the Moon looks like crescent and the crescent increases ("waxes") in size from one day to the next. The first quarter moon (or a half moon) is when half of the lit portion of the Moon is visible after the waxing crescent phase.
Transcript: why is the sun in the sky we have day and night because the Earth rotates it spins on the axis, wich is an imaginary line passing through the north and south pole. The Earth spins slowly all the time , but we dont feel any movement beacuse it becuse it turns smoothly and at the same speed. the earth Takes a whole day to make a complete turn . day & night The Earth rotates one complete turn every 24 hours to give us day and night. When Britain faces the Sun it is daytime in Britain but the other side of the world is in darkness
Transcript: huddle Mrs. Rossi huddle to crowd together crowd huddle separate
Transcript: POWER digital strategy Phase 1: Overhaul Phase 1: Overhaul Redesign and re-code Demo scheduled for the next few weeks with management More visually arresting, bold design. Emphasis on radio versus news Leads to a separate news site being created Show pages, podcasts and presenters more clearly featured Most costs already paid as part of general development upkeep, kept to an absolute minimum Overhaul 987 site Overhaul 987 site Modelled on Capricorn site, with a different skin Quote received from BeCaleb for R130k for both sites plus temporary splash pages Waiting for the go-ahead from management to start building. Will need 50% deposit. Need clarity on social media responsibility Can do minimal updating of the site: pull in news from our news site, and ensure line-up and podcasts are available Can train someone to handle campaigns for the site or do it with the social media hub once approved, centrally here in JHB. The above would be preferable to duplicating resources, as is currently the case with Capricorn. Beat & 1EC Beat & 1EC Current campaigns co-ordinator to manage. Two full time social media producers working 9-hour shifts covering 6am - 12am plus intern (already in budget) Manage community Live post shows Social video, pics Assist with multimedia production Social media Social media New redesign completed Very reliant on BeCaleb to do normal website and digital updates Rather bring capacity in house and social media hub can manage this for them plus inhouse developer BeCaleb should only be used to build the sites and hand over maintenance to an inhouse developer (approved: currently hiring) Work with digital staff there to align strategy and eliminate redundancies (EG: Use our national news. Capricorn Capricorn Phase 2: News Phase 2: News Complex site, hoping to attract major traffic Four quotes, one chosen, awaiting approval Dianne has given her go-ahead as per AK and GM's request Costs R350k, 50% deposit required Need to wait till it makes sense financially Will take on main news sites like EWN and so on, focused specifically on news and current affairs, nationally POWERnews.co.za POWERnews.co.za Converged newsroom News reporters and editors will have it built into their KPIs that they file for radio and web: Dianne's plan Don't duplicate resources: only content producers for the site are digitally trained specific BUT can stand in to work for radio if needed and will be trained as such. News filing online News filing online Work with Denzil's team to create indepth special reports with award-winning potential, across both mediums Create digital-only indepth reports too, led by Verashni Partner with third-party journalism hubs and non-profits Tell the story and the nuances of black progress and challenges Indepth reports Indepth reports Fit studios with cameras Hire a multimedia content producer (MCP) MCP will choose relevant interviews to film based on runners and create short, compelling videos for site and social media plus youtube MCP will also go out on important stories where appropriate MCP will assist with indepth special reports Can assist minimally with other radio stations for big campaigns Video Video Phase 3: App & sales Phase 3: App & sales Work out a unique offering that differs from the site on mobile EG: Quartz Explore messaging Combine possibly with on-air elements, EG consolidated social media/whatsapp messages to the station and presenters Content unique to mobile and interactive Unique Unique For app as well as site generally Consolidated rate card needed across all sites and products Leverage high engagement levels across platforms Leverage superior data via digital analytics plus data from Colony Live to create niche and high value propositions for clients Awaiting go-ahead from management for full digital sales strategy Ideally to be combined and integrated with on-air sales Sales Sales Phase 4: New products Phase 4: New products Niche content, higher value Sub topics: Relationships Spirituality Health Entertainment Events Think pieces Spin out lifestyle Spin out lifestyle Vlogging platform May require an additional resource as editor Sales potential: pre-roll ads On-air partnership: can play clips on air, lead to larger discussions Enlarge our multimedia offering Offer it in all South African languages: will be a first Allow written submissiongs too. POWER Voices POWER Voices Structure Structure Position approved, currently hiring Manages digital news team Manages diary Ensures we don't miss breaking news stories Directs the team on how to cover stories coming out of programming Assists with subbing till subbing pool can be done Can manage POWER Voices if approved Site editor Site editor Works 5am - 1pm Writes up programming Loads wire stories assists with some news write ups from the bulletin Responsible for breaking news AM content producer: AM content producer: Works 12pm - 8pm, Mon - Thurs Works 4pm - 12am Sundays to cover perspective and anything from POWER Weekend
Transcript: Phases of the moon there are 24 looks of the moon there are 6 phases of the moon it takes about a full month to see all the phases of the moon then is wanning gibous then wanning cresent some phases are : new moon, waxing cresent. then its waxing gibous, then full moon the waxing cresent and gibous are before the full moon the wanning gibous and cresent are after the full moon you will only see the full moon maybe 3 nights of the month it is a really cool site to see
Transcript: Prophase is the first cycle of mitosis. in this phase the cell duplicates itself and its DNA. During interphase,the the cell grows, makes a copy of its DNA, and prepares to divide into two cells. Prophase Telophase Phases Divieds into tewo differnt cells. the centromeres split. The two chromatids separate. One chormatid is drawn by its spindle fiber to one end of the cell. Theother chormatid moves to the opposite end. Anaphase Metophase Cytokinesis the chromosomes line up across the center of the cell.each chromosome attaches to a spindle fiber at its centeromere. Interphase the final stage of meiosis or mitosis, in which the separated chromosomes reach the opposite poles of the dividing cell and the nuclei of the daughter cells form around the two sets of chromosomes.
Transcript: Nobody knows babies like we do! Quality products . Good Customer service. Every Kid really loves this store.. BABYLOU ABOUT US About Us BabyLou was established in 2004. It has been more than a decade since we started, where we have ensured to take care of every need and want of every child and infant under one roof, true to the caption “NO BODY KNOWS BABIES LIKE WE DO”. Our benchmark is to provide 100% customer service and satisfaction and continue to deliver the same with a wide range of toys, garments and Baby Products. Play and Create We Are Best 01 02 03 Block games Building Blocks help Kids to use their brain. PLAY TO LEARN in Crusing Adventures Our Discoveries Enjoy a sunny vacation aboard a luxury yacht with the LEGO® Creator 3in1 31083 Cruising Adventures set. This ship has all the comforts you need, including a well-equipped cabin and a toilet. Sail away to a sunny bay and take the cool water scooter to the beach. Build a sandcastle, enjoy a picnic, go surfing or check out the cute sea creatures before you head back to the yacht for a spot of fishing. Escape into the mountains Disney Little Princes in Also available for your Babies..... Also... Out of The World… Our reponsibility BABYLOU…. Our Responsibility All children have the right to fun, creative and engaging play experiences. Play is essential because when children play, they learn. As a provider of play experiences, we must ensure that our behaviour and actions are responsible towards all children and towards our stakeholders, society and the environment. We are committed to continue earning the trust our stakeholders place in us, and we are always inspired by children to be the best we can be. Innovate for children We aim to inspire children through our unique playful learning experiences and to play an active role in making a global difference on product safety while being dedicated promoters of responsibility towards children.
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