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Onsite Interview Presentation Template

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TMX Journey

Transcript: TMX Journey To eliminate bad turnover Created a new Hiring program 1.Notification of need (requisition request) 2. Initial phone screen using interview template Version 2.0 3. AC interview onsite Created a new Hiring program Requisition Form Requisition Form Initial Phone Screen Initial Phone Screen AC Interview Onsite AC Interview Onsite Final Finish Plant Survey 1.Notification of need (requisition request) 2. Initial phone screen using interview template Version 2.0 3. AC interview onsite Final Finish Plant Survey Requisition Form  The form provides: A raFramework to ensure the leader has carefully thought through the details of who he or she needs to fit the open role Essential information required for the TMX team to consistently match qualities with candidates Provides answers to the questions the applicant may inquire regarding the position during the discussion with the TMX team.  (The new hire requisition form must be approved by the PM or an assistant PM) Requisition Form Job Fair #1 (onsite) 1.Notification of need (requisition request) 2. Initial phone screen using interview template Version 2.0 3. AC interview onsite Job Fair #1 (onsite) Requisition Form  The form provides: A raFramework to ensure the leader has carefully thought through the details of who he or she needs to fit the open role Essential information required for the TMX team to consistently match qualities with candidates Provides answers to the questions the applicant may inquire regarding the position during the discussion with the TMX team.  (The new hire requisition form must be approved by the PM or an assistant PM) Requisition Form Job Fair #2 (RV Hall of Fame) 1.Notification of need (requisition request) 2. Initial phone screen using interview template Version 2.0 3. AC interview onsite Job Fair #2 (RV Hall of Fame) Requisition Form  The form provides: A raFramework to ensure the leader has carefully thought through the details of who he or she needs to fit the open role Essential information required for the TMX team to consistently match qualities with candidates Provides answers to the questions the applicant may inquire regarding the position during the discussion with the TMX team.  (The new hire requisition form must be approved by the PM or an assistant PM) Requisition Form Job Fair #3 (onsite) 1.Notification of need (requisition request) 2. Initial phone screen using interview template Version 2.0 3. AC interview onsite Job Fair #3 (onsite) Requisition Form  The form provides: A raFramework to ensure the leader has carefully thought through the details of who he or she needs to fit the open role Essential information required for the TMX team to consistently match qualities with candidates Provides answers to the questions the applicant may inquire regarding the position during the discussion with the TMX team.  (The new hire requisition form must be approved by the PM or an assistant PM) Requisition Form

Onsite Presentation

Transcript: Assistant Branch Manager Presentation Onsite Rental Group 6th December 2018 Current State of Hire Office Current State Requires improving and is on the way, we need to do something to increase moral and positivity all while decreasing double/triple handling of tasks that should be simple e.g. Getting answers for reps or customers Ensuring people are having lunch breaks to rest their eyes and brain Also communication is a vital key to working successfully together, (if you need help ask for it!) Issues Issues to be addressed and how? THE ISSUES THE ISSUES Office Etiquette Its not my Job Taking and receiving orders THE HOW Work professionally, maintain proper manners and engage with co-workers in a spirit of cooperation and respect - we achieve this by taking the time to understand each others job/roles in the business and what they are required to achieve e.g. revenue or margin We should be working as a team in the office to ensure machines get run up, transport is organized, rates and little extra details are taken care of correctly, if someone asks you to help not just tell them its not your job help pitch in it will make their job easier in the long run - we achieve this by teaching everyone the basics of Base plan making sure they can do the required task and show them the benefits of helping out We are constantly having to call customers back to ask for extra details that have been missed either by the Rep or Sales Controller taking the order - We fix the issue by teaching all Reps and RSCs everything that needs to be asked and then making sure they go over all details with the customer even if it means spending another 1-2 minutes on the phone, this in turn will save us time later _________________________________ _________________________________ How do you see the department looking in the next 12 months Department With the team we currently have we are looking exceptionally well, we do need to ensure we keep on top of constant training all staff in every area, this way not everyone is relying on the more senior staff to action things that aren't understood With the way we are progressing we will have less credits, be more time efficient, ready to assist any staff that is snowed under or should someone require a day off, e.g. Sam takes tomorrow off Danae can jump right in By the time the 5th Sales Coordinator comes (should this happen) we will be entirely on top of everything, this will result in not having to stay back at end of month, less stress on the whole team and generally make it a happier working environment I do recommend we swap roles at least once every 12 months, this will ensure staff aren't getting bored doing the one role constantly and can keep refreshing what they already know and learn something they perhaps didn't before Processes Are there any processes you would improve and how? PROCESSES #1 THE PROCESSES #1 Orders coming into the Branch from Reps THE IMPROVEMENTS We can improve upon this by getting all the reps to use one template (Justin Or Shalan's) and ask all the correct questions Another way for us to improve upon this is to return the form back to the rep and ask them to gather extra information, e.g block and level? how high? tilt or crane? little details but saves us a phone call or credits and modifications later Orders being taken from clients over the phone We train all Sales Coordinators in all areas of the office, this will ensure we are asking the correct questions minimizing time lost calling back a customer to go over everything again This wont happen in a day and will takes months to achieve but will cut down out going calls and save time for everyone at the end of the day with more time means we can get to more customers _________________________________ PROCESSES #2 THE PROCESSES Scanning Documents THE IMPROVEMENTS Start including quotes, emails, damage charges to the scanned copies of the contracts, it will be more time consuming at the start but will be more beneficial in the long run having to follow up old paperwork for charges or original quotes. Storeroom Filing system needs to be improved so it is easier to find contracts or delivery/pick up dockets More racking is required and clearer labeling on all boxes for month and year this will involve everything being brought out and clearly labeled before we put in extra racking in and then re stacking everything. _______________________________ Assistant Branch Manager Manager I would be a Proactive Manager, always trying to be on the front foot in regards to problems solving Constantly thinking about better ways to do things, finding ways to help the team grow as a whole, either by playing to their strengths or helping decrease their weaknesses Open to all ideas as mine would not always be the best, ready to jump into any role to help/assist with anything Striving to increase business and motivation both inside and outside the company. Personality

Presentation for Onsite

Transcript: Select Invoices under Sales right click and select NEW Once customer already login using the LightSpeed Onsite they can access by the following steps : Import Tools Choose the fields to match on. Product Code is a good choice if all of your product codes are unique. If not, choose a combination that will be unique to one product. Click the Stores tab and click Add Store. Enter the store name, the static server IP of the store you’re adding, for example, 204.543.23.87:9632, where 9632 is the port that allows access to the database on the server. and the username and password to log in. Click Save. Select the features you want enabled. Payment Processing Setup Invoice interface in Onsite Import Products Multi-Store Setup It is one of the tools that the customer needs to use when they need to import database information Import Contacts When you set up OnSite you defined the payment methods available to your customers. You can create additional payment methods if you want to offer additional payment methods such as Discover Card. In OnSite go to Tools > Setup > Basics > Payment Methods. Click New and name the new payment method. Choose the payment method type carefully. Use the credit card type for all payment methods that are processed by OnSite’s integrated credit card processing, including through a supported payment terminal for pin-based debit. Use the debit type only if you have no integrated credit card processing configured in OnSite. Be aware that debit payments made outside the software need to be recorded for reporting purposes. If you cannot determine which type to use, the Store Card type can be used as a generic payment method. If you export OnSite data to your accounting package, choose a GL account. You can verify with your bookkeeper or accountant what this entry should be. Choose how many receipt copies to print after a sale using this payment method and whether to open the cash drawer. Save the payment method before closing the setup panel. Presentation for Onsite LightSpeed Support OnSite's easy-to-configure and simple-to-maintain multi-store POS functionality allows retailers to expand to multiple locations with confidence and offer big-box conveniences and personalized service to customers. Setting up multi-stores To set up your Multi-Stores A payment processor is a company (often a third party) appointed by a merchant to handle transactions from various channels such as credit cards and debit cards for merchant acquiring banks. In OnSite go to Tools > Setup > Advanced > Multi-Store > Setup and select Enable Multi-Store. Give your store a unique Store Code, such as BKN or AUST and click Save. If you want your Store Codes to appear on your Document IDs, select Use Store Codes on Document IDs. Choose which location will be your Master Store. The Master Store is used for Replication, and is the database used to create or update products in other locations. To make a store the Master Store, select Master Store and click Save. Important: You can have only one Master Store, and it cannot be changed after a replication has been performed. Changing the Master Store prevents the Multi-Store connection from functioning properly. Setup Payment Process Import Suppliers Import Customer CAYAN Authorize.net the invoice is a written verification of the agreement between the buyer and seller of the goods or services. Products section is where the customer create the item that merchant will sale If the user has already added a customer/product and it shows in Invoices window he/she can double click to open a new window for specific Invoice Payment Processor - NA Invoices sometimes called a sales invoice, is a document sent by a provider of a product or service to the purchaser. Import Tools Moneris Solutions triPOS Import Tools Products Invoice Interface in Onsite Import Tools to access : Click Tools > Import Tools To set up your Multi-Stores Import Tools Payment Processor - Canada Invoices Before you set up your stores: Ensure you're running the most recent version of OnSite prior to enabling Multi-Store. All stores must be running the same version of OnSite. Make sure your firewall is configured to allow access to OnSite. Setting up Multi-Store requires network connectivity between your stores so that the OnSite Servers at each of your locations can exchange information. We recommend that you use a virtual private network (VPN) with two-factor authentication for connectivity between stores. Lightspeed is not able to provide network setup or configuration assistance for reasons of PCI compliance. Contact your Lightspeed reseller or network technician if you need network assistance.

Interview Template

Transcript: by call center they answered about any question for service customers e banking consists of service such as utility payment . customer can use this features by charge your phone , Reserve a ticket and bill payment and all this feature under ATMs Q3: what e-banking consist of ? Q6:what about E-Banking risk ? Interview Template Q10: Bank establish training courses for employees for helped customer in electronic channels ? Q5: what about security in online bank site? inside Alex bank we worked for create new features and actually make it for example utility payment Q9: Are all products and features part of legal subject bank establish training courses by Coordinates with ITs Mr amr has a background in E-Banking in the beginning life he worked in customers service interviewee name : Amr kaled Q8: How banks helped customers if they needed any questions ? Q4: Are customers reject dealing with bank by using e- banking ? position of : head of SMEs department Q7: Are all banks development themselves by create new products inside electronic channels ? yes , should auditor sector accepted a new products or features : saving a time for both banking and customers for example if 1 million of customers come to bank for make transactions that mean all of them needed 1 million employes what about positive impact of E-banking for both banks and customers ? ? There are many hackers have developed themselves should bank acheave best secure manager for example : secure inside alex bank building on two steps 1) customer has user name and password 2)second step like system create code and change this code Every 10 seconds after customer put password Q1: What the main aim of E-Banking TWO RESONS : 1)reduce cost 2) Speeds of banking services such as withdraw and deposits funds he submit some projects related to e banking he doing many operation related to development e banking customers now be aware they have smartphones and update many applications but older persons and some customer live in upper Egypt rejected use electronic channels because different culture

Onsite

Transcript: ONSITE 10times.com Journey Pre Event During event/Campaign Post event User Journey at 10times 2 3 Registration Acknowledgment Reminders Post Event 4 1 Pre REGISTRATION Was This a Good Year? Resources REGISTRATION 10times event page/ API's Newsletters/Social Media E mailers Calls Google Search Registration Acknowledgment During During Event Activities Reminders Advisory Match Making Reminders Calls Emails SMS/Notification Post Post Event Feedback & Confirmations Emails Calls Manual/Automated SMS Challenges Challanges Touch Points User Data Mapping Organizers badges Incorrect/No Event info Use of diff Information Untrained Vendor staff Client was not using 10times badge Id’s or any sort of print out, mail or SMS they Incorporated the data with First, Last name, Email Id and Mobile number . They were just asking the name and Printing the badge on basis of if they could find them in their system or not , also client have sent a separate badge to the all the registered people asking them to carry that. Hence few who had print out were of the organizer. - Tyre & Garage Expo Registration desk attendants didn't have the knowledge that 10times badge no is same as CPHI's URN No and the column name was URN. So attendant was not tracking with 10times badge no. - China Home life Registration counter mismanaged, was able to see Visitors from 10times, could not do the complete Tracking as Client asked to leave - Cosmotech There was no pre registration counter, every visitor was made to fill the form again which effects the user experience - Bvtech Expo Event Visit - Comments Suggestion Suggestions Better training to registration counter vendor For any Visitor drive campaign with more then 2000 numbers we should have a 10times booth Touch point between Registration and event start date with user Increasing the usage of custom badges for marketing event Giving benifits to our users on using checkin feature of 10times or can provide some benifits onsite Proper remider activities followed to keep our user educated and encouraged to visit Encouraging use of API Encouraging use of QR scan and oDESK Outcome The Future Better User experience Minimizing Org complaints Improved Onsite Tracking Data segregation 10times Brand building among users if we have 10times reg counters Increased Pre event confirmations Visitors testimonials oDESk Adaptions

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