Onboarding 2019 Template
Transcript: ----------- Our Story --------- ------------ ------ ---------------- Our Team ---------------- Thank You! ------ ------ ------------ Request IT Help Services Welcome This slide is here to remind you to: 1) Add logo to first and last slide 2) In What is Covered section: Delete 2 slides depending on if client is Total/Pro 3) In NOT Covered section: Delete 1 slide depending on if client is Total/Pro 4) For SLA times - delete either Total or Pro 5) Check/Update Avg Response time on Ticket SLA page 6) Check/Update Smile Feedback Nice To Meet You! Welcome to the I.T. Solutions of South Florida family! We Manage Your Technology... You Manage Your Business! & *************Client Logo Here Additional Distinguished Clients! Mission Statement We at I.T. Solutions of South Florida are dedicated to delivering reliable technology solutions and services. Our mission is to help businesses develop cost effective solutions, by implementing the proper technology to improve their bottom line. We motivate and encourage our dedicated staff, and strive to make a positive contribution to our community. Our goal is simple: to provide superior service, utilizing cutting edge technology, implemented by a professional staff. Above all, we serve wholeheartedly. Company Founded in Deana & Jason's Home 2004 MSPmentor 250 Top Computer & System Integrators by SFB Journal 2014 2017 Women of the Channel Small Business of the Year by Central PBC Chamber Fastest Growing Technology Company by SFB Journal 2016 2019 2008 Company Becomes A MSP: Managed Service Provider Focus On Proactive Care 2015 CRN Awards & Ranking: TOP 100: Managed Security TOP 501 MSPs Worldwide Ranked 75th Globally on CRN MSP 501 Small Business 2018 2017 MSPmentor 501 Stiletto Entrepreneur Award by Women of Worth Certified Women Owned 2017 Women of the Channel Fastest Growing Technology Company by SFB Journal Our Story CRN TOP 100: Managed Security Best Places to Work, Fast 50, and Largest Cloud Computing by SFB Journal Humble Beginning From Living Room To Globally-Ranked Managed Service Provider! Award Winning! Locally Awarded and Globally Ranked By Trade Publications Meet The Leadership Team Deana Pizzo CEO Mike Gavaghen VP Management Solutions Michael Lidke VP Operations VP Technical Services Jason Pizzo CIO Wes Boggs Meet Client Relationship Team Kelly Kozuba Client Account Manager Kelly is responsible for managing client accounts and relationships, preparing quotes, and facilitating client education. Brittany Alamar Technical Service Coordinator Brittany is your initial contact, triaging all the help desk tickets and scheduling engineers. Meet Your Technical Team Chris Perry Daniel Downard Network Engineer James Roche Senior Network Engineer Megan Knipper Network Engineer Dustin Allard Network Engineer Senior Network Engineer Total Care Coverage Server Management Router & Firewall Management Workstation Management Develop and implement an information security program. This includes procedures and policies designed to protect enterprise communications, systems and assets. Protection is from both internal and external threats. Effective administration, maintenance and support of desktop hardware, software, and associated peripherals. Offer support in a timely and professional manner. Meet or exceed service level agreements (SLA). Maintain and manage infrastructure, operating system, storage, backups, security, and patching. Meet response and resolution times associated with service-related incidents. Notify client about scheduled maintenance. Page 1 of 2: Items Covered With Total Care From I.T. Solutions of South Florida! Backup & Disaster Recovery Automatic Hourly Backups Same Day Virtualization Data Secure In Three Places Automatic Offsite Transfer Backup Verification & Reporting 24x7 Monitoring: Backup Failures Office 365 Backup Total Care Coverage Page 2 of 2: Items Covered With Total Care From I.T. Solutions of South Florida! End User Support Services VCIO & Project Consulting Remote Support/Help Desk Email Management Password Management Vendor Management On-Site Support Technology Training Anything Classified As "New" NEW Hardware NEW Project Implementation NEW Office Location/Move Software Implementation Not Covered By Total Care These Items Are NOT Covered With Total Care From I.T. Solutions of South Florida New Software New Accounting Software New CAD Software Line of Business Applications Dark Web Monitoring Total Care Ticket SLAs Service Level Agreement Times With Total Care from I.T. Solutions of South Florida Priority Level One 2 Hour Response Time Example: Entire office is down because server or main application is down Average Response Time In The Last 30 Days Priority Level Three Priority Level Two Priority Level Four RED ORANGE YELLOW WHITE 4 Hour Response Time Example: Impacts multiple users, but not critical for business operation 12 Hour Response Time Example: Impacts single user email or login issue 16-32 Hour Response Time Example: Scheduled projects,
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