Transcript: Onboarding Elements Administrative Introduce you to technology, systems, processes Social Connect with Access Now teams, culture Technical Align with strategy and your job functions Raleigh CAMP SCHREIBER FOUNDATION Darrell Bailey - VP Denice Brandon - CFO Zoey Zhao Becki Smith Stephen Donley Bill Langston Braydan Blankenship Jim Knisely Policy Handbook Fishing Boating Hiking Swimming John Breshears Sr. We help build college-educated leaders that have a positive impact on their community Eric Franklin Joey Lawton John Baker Chuck Kemmerling Alden Smith Jack McDaniel Steven Poteat David Cates Wilmington Archery Competitions Canoeing Camping Sam Pierce CT Scan Room your on-boarding starts here Accounting Jeff Crocker 1) G-Suite Google Docs Gmail/Google Calendar 2) Thunderbird Secure Email 3) 2-Factor Authentication 4) KeePass 5) Microsoft Office Professional Elizabeth DeRossett Grey Interiors Jim Leopard Meagan Hutchings ACDC AN Community Docs Center Charles Hamilton Cape Fear Community College Internal Janelle Brewer Maddi Godwin Beatties Ford Library John Hawthorne - VP Superintendents Lower Cape Fear Hospice Amanda Foss ECU Dental School John Monteith - CEO and President Jeremy Pate Davis Arena Nev 'Monty' Monteith Community Welcome to Access Now! We are glad you chose us. Project Management Bryan Thomas - COO David Buckner Mike Travaglia Clint Howell John Breshears Jr. Matt Farmer Graham Smith Paul Jeffreys Pete Wonderland Our Projects Gaston College When asked what defines Monteith culture, employees most commonly used these 3 words: RELATIONSHIPS HARDWORKING FUN Curt Mulhollen x x x x Mitchell Community College Gray Cook Jay Bossert Danielle Conway Our People CFCC Community College Schreiber Island Project Management Jeremiah Sloop Estimating Brian Stamp - VP Estimating Dean Denning Emmanuel Evans ('E') Phillip Verdi - VP Our campers Brittini Young HARDWORKING Who we are and what we do Our mission APMs APMs Lisa Tedder Systems and Technology Chris Black Brent Mooring The camp
Transcript: Thank you for your attention! Data Architecture Program Migration Warm Up & Ramp Up Welcome to Responsys Congratulations Onboarding with Responsys Requirements Capture Design Document The sky's the limit ! You are now onboarded !! Now the hard work starts ! And one more thing... Want to be an expert in Interact? Knowledge Transfer time is as important to us as getting the right data architecture. Kickoff Account settings Creating your account
Transcript: Onboarding Leadership Academy Fall 2012 Survey of Bay Area Counties Research Onboarding Success Stories Lessons Learned Return on Investment (ROI) Retention Rates Automation of Admin. Functions Increased Efficiency of Workflow Onboarding vs Orientation Connection to Values Socialization "Proud to Work Here" Culture Best Practices Toolkit Checklist Online Resources Automated Forms Socialization Connection to Shared Values Proud to Work @ Marin County Marin County Proud to Have You Survey of New Hires Survey of Managers Pilot Study Employee Satisfaction Survey 2014 Pilot Tests Presentations to Departments Coordination with Human Resources Expand HR Management Academy Connect with Spring 2012 Leadership Class Collaborate with Coaching Leadership Team Countywide Internal Communication Timeline for Model of Excellence Surveys Orientation Dept Specific Lack of Automation Future of Marin County Proud to Work Here Model of Excellence Connection to Values Leadership Fall 2012 Team Project Survey Proposal for Model of Excellence Training County of Marin: Present
Transcript: Your Journey at Cross Richard Cross, a highly skilled pen and pencil maker, passed his knowledge on to his son, Alonzo Townsend Cross 1870 Lifetime guarantee on all Cross Products in place 1916 The Cross family sold the company to an employee, Walter R. Boss, who led our growth into the company you know today 1962 Cross Entered International Marketplace 1970 A. T. Cross headquarters in Lincoln, RI 2003 2008 2011 A.T. Cross celebrated 165 years of business by ringing the opening NASDAQ bell Cross Optical Group Cross History Cross Accessories Division Insert all Accessories Founded in Providence, RI by Richard Cross Cross is the oldest manufacturer of fine writing instruments in the world Cross became a Public Company New hire welcome kit Review of all policies and required documentation New Hire Checklist Acquired Costa u7dfy6sc Native A.T. Cross Company Costa Acquired Native
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Transcript: Samples Provided: o Onboarding Overview Guide o Offer Letter Email (To Manager) o Communication to Hiring Manager – 1 Wk Prior to Start o Meeting Invite to Employee – 1 Wk Prior to Start o Communication to Hiring Manager – 30 Day Entrance Interview o Communication to Employee – 90 Day Survey + Benefits o New Hire Newsletter o Entrance Interview o Manager Onboarding Checklist o Office Onboarding Checklist o Site/Sales Onboarding Checklist o Process Map ONBOARDING OVERVIEW DOCUMENT REASON FOR CHANGE Held Quarterly 4-6 Senior Managers Networking Event Office Pulse vs. Onboarding Site Considerations Making Changes Linking Directly to Templates Simplified (4 Pages) Not sent out, online to review Link to templates (provided separately) MANAGER SPECIFICS Site/Sales HR and Payroll one-on-one meeting within first week (inclusions) Mandatory training within first year (leadership, recruitment, etc.) Onboarding Overview Guide New Hire Breakfast Eliminate Flowcharts Manager's Perspective on Checklists ONBOARDING SITE: LOCATION & RESOURCES Focus Group Feedback Employee and Manager Feedback Lack of Expectations Different Needs Complexity of Process Tools Reason for Change Revised Program Structure Onboarding Overview Guide New Checklists Manager Specifics Revised Communications and Templates New Hire Breakfast Onboarding Site: Location and Resources Communications & Templates ONBOARDING AGENDA REVISED STRUCTURE CHECKLISTS Manager
Transcript: ----------- Our Story --------- ------------ ------ ---------------- Our Team ---------------- Thank You! ------ ------ ------------ Request IT Help Services Welcome This slide is here to remind you to: 1) Add logo to first and last slide 2) In What is Covered section: Delete 2 slides depending on if client is Total/Pro 3) In NOT Covered section: Delete 1 slide depending on if client is Total/Pro 4) For SLA times - delete either Total or Pro 5) Check/Update Avg Response time on Ticket SLA page 6) Check/Update Smile Feedback Nice To Meet You! Welcome to the I.T. Solutions of South Florida family! We Manage Your Technology... You Manage Your Business! & *************Client Logo Here Additional Distinguished Clients! Mission Statement We at I.T. Solutions of South Florida are dedicated to delivering reliable technology solutions and services. Our mission is to help businesses develop cost effective solutions, by implementing the proper technology to improve their bottom line. We motivate and encourage our dedicated staff, and strive to make a positive contribution to our community. Our goal is simple: to provide superior service, utilizing cutting edge technology, implemented by a professional staff. Above all, we serve wholeheartedly. Company Founded in Deana & Jason's Home 2004 MSPmentor 250 Top Computer & System Integrators by SFB Journal 2014 2017 Women of the Channel Small Business of the Year by Central PBC Chamber Fastest Growing Technology Company by SFB Journal 2016 2019 2008 Company Becomes A MSP: Managed Service Provider Focus On Proactive Care 2015 CRN Awards & Ranking: TOP 100: Managed Security TOP 501 MSPs Worldwide Ranked 75th Globally on CRN MSP 501 Small Business 2018 2017 MSPmentor 501 Stiletto Entrepreneur Award by Women of Worth Certified Women Owned 2017 Women of the Channel Fastest Growing Technology Company by SFB Journal Our Story CRN TOP 100: Managed Security Best Places to Work, Fast 50, and Largest Cloud Computing by SFB Journal Humble Beginning From Living Room To Globally-Ranked Managed Service Provider! Award Winning! Locally Awarded and Globally Ranked By Trade Publications Meet The Leadership Team Deana Pizzo CEO Mike Gavaghen VP Management Solutions Michael Lidke VP Operations VP Technical Services Jason Pizzo CIO Wes Boggs Meet Client Relationship Team Kelly Kozuba Client Account Manager Kelly is responsible for managing client accounts and relationships, preparing quotes, and facilitating client education. Brittany Alamar Technical Service Coordinator Brittany is your initial contact, triaging all the help desk tickets and scheduling engineers. Meet Your Technical Team Chris Perry Daniel Downard Network Engineer James Roche Senior Network Engineer Megan Knipper Network Engineer Dustin Allard Network Engineer Senior Network Engineer Total Care Coverage Server Management Router & Firewall Management Workstation Management Develop and implement an information security program. This includes procedures and policies designed to protect enterprise communications, systems and assets. Protection is from both internal and external threats. Effective administration, maintenance and support of desktop hardware, software, and associated peripherals. Offer support in a timely and professional manner. Meet or exceed service level agreements (SLA). Maintain and manage infrastructure, operating system, storage, backups, security, and patching. Meet response and resolution times associated with service-related incidents. Notify client about scheduled maintenance. Page 1 of 2: Items Covered With Total Care From I.T. Solutions of South Florida! Backup & Disaster Recovery Automatic Hourly Backups Same Day Virtualization Data Secure In Three Places Automatic Offsite Transfer Backup Verification & Reporting 24x7 Monitoring: Backup Failures Office 365 Backup Total Care Coverage Page 2 of 2: Items Covered With Total Care From I.T. Solutions of South Florida! End User Support Services VCIO & Project Consulting Remote Support/Help Desk Email Management Password Management Vendor Management On-Site Support Technology Training Anything Classified As "New" NEW Hardware NEW Project Implementation NEW Office Location/Move Software Implementation Not Covered By Total Care These Items Are NOT Covered With Total Care From I.T. Solutions of South Florida New Software New Accounting Software New CAD Software Line of Business Applications Dark Web Monitoring Total Care Ticket SLAs Service Level Agreement Times With Total Care from I.T. Solutions of South Florida Priority Level One 2 Hour Response Time Example: Entire office is down because server or main application is down Average Response Time In The Last 30 Days Priority Level Three Priority Level Two Priority Level Four RED ORANGE YELLOW WHITE 4 Hour Response Time Example: Impacts multiple users, but not critical for business operation 12 Hour Response Time Example: Impacts single user email or login issue 16-32 Hour Response Time Example: Scheduled projects,
Transcript: Nobody knows babies like we do! Quality products . Good Customer service. Every Kid really loves this store.. BABYLOU ABOUT US About Us BabyLou was established in 2004. It has been more than a decade since we started, where we have ensured to take care of every need and want of every child and infant under one roof, true to the caption “NO BODY KNOWS BABIES LIKE WE DO”. Our benchmark is to provide 100% customer service and satisfaction and continue to deliver the same with a wide range of toys, garments and Baby Products. Play and Create We Are Best 01 02 03 Block games Building Blocks help Kids to use their brain. PLAY TO LEARN in Crusing Adventures Our Discoveries Enjoy a sunny vacation aboard a luxury yacht with the LEGO® Creator 3in1 31083 Cruising Adventures set. This ship has all the comforts you need, including a well-equipped cabin and a toilet. Sail away to a sunny bay and take the cool water scooter to the beach. Build a sandcastle, enjoy a picnic, go surfing or check out the cute sea creatures before you head back to the yacht for a spot of fishing. Escape into the mountains Disney Little Princes in Also available for your Babies..... Also... Out of The World… Our reponsibility BABYLOU…. Our Responsibility All children have the right to fun, creative and engaging play experiences. Play is essential because when children play, they learn. As a provider of play experiences, we must ensure that our behaviour and actions are responsible towards all children and towards our stakeholders, society and the environment. We are committed to continue earning the trust our stakeholders place in us, and we are always inspired by children to be the best we can be. Innovate for children We aim to inspire children through our unique playful learning experiences and to play an active role in making a global difference on product safety while being dedicated promoters of responsibility towards children.
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