Millennial HBS Presentation
Transcript: Millennials March 8th, 2019 How are Millennials shifting the benefits landscape and are you ready? Speakers Speakers Nancy Hess Principal, NJ Hess Associates Marlana Ricci Account Manager, Benecon The Panel The Panel Megan Dayhoff Human Resource Director, City of Williamsport Lauren Miltenberger, Ph.D. Asst. Professor & Nonprofit Coordinator, Dept. of Public Administration, Villanova University David G. Pribulka Township Manager, Ferguson Township Define: Millennial Define Millennial 1981-1996 Millennial Anyone born between the years 1981-1996 (ages 23-38). USA Today 35% of the current workforce. By 2030, Millennials will make up 50% of the workforce. The elephant in the room Common complaints about Millennials We are attached to our phones. We job hop. We don't have respect for the older generations. We are entitled. We expect instant gratification. Health Care How Millennials Approach Healthcare Appointments APPOINTMENTS Most Millennials don't have a Primary Care Physician (PCP) . They don't want to wait for an appointment, which has led to an increase in the use of urgent care centers. Time Off Work Millenials don't want to use their limited time-off work sitting in the doctor's office. No Time Off Work Convenience Convenience Telemedicine, also known as a Virtual Visit, is a great alternative for non-emergency medical issues. Rather use an app to schedule/attend an appointment than go in-person. 24/7 access to care. Discussion The Panel Megan Dayhoff Human Resource Director, City of Williamsport Lauren Miltenberger, Ph.D Asst. Professor & Nonprofit Coordinator Dept. of Public Administration, Villanova University David G. Pribulka Township Manager, Ferguson Township
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