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Jollibee

Transcript: Rizal City Pasig City Vendors Motorized Messenger Area 5 Muntinlupa City Taguig City Las Pinas City Manginasal Encode and record the document details in it's AR (Acknowledgement Receipt) Area 9 Jollibee Documents Handling Prepare Waybill (with tracking number to and from Courier) and AR Summary Send out documents to its designated location via Courier. Thus, docs handling team will send Proof of Delivery (POD) statement to sender Others Area 7 Metro Manila Receive documents from Couriers or Employees / Walk - in Contracts Legal Government Documents Reimbursements Request Sales report PCF (Petty Cash Fund) Gift Certificates Cheque Etc (example: Agencies documents) External (Non-store) Taguig City Paranaque City Pasay City External (Store) Chowking Pioneer Note: Cut off for Receiving of Documents that must be received within the day is only until 4pm. All documents after 4pm will be forwarded the next day High Zone 23rd - 33rd Floor Center Government Agencies Area 3 Sort according to Area System Encoder Encoder Encode and record the document details in it's AR (Acknowledgement Receipt) Receive documents from Couriers or Employees / Walk - in Caloocan City Mandaluyong City Quezon City Valenzuela Cuty Malabon City Receiving Clerk Sender will receive email notification from Documents Handling Supervisor Quezon City Mandaluyong City San Juan City Area 6 Encoder Jjaccis Manila City Send out documents to its designated location via Courier. Thus, docs handling team will send Proof of Delivery (POD) statement to sender Mailroom Supervisor Receiving Clerk Receiving Clerk Schedule and assign the route trip for the Motorized Messenger Services Quezon City Area 8 Manila City Mandaluyong City Makati City Pasay City Provincial Mailroom Supervisor Area 10 Low Zone 2nd - 14th Floor Quezon City Marikina City Rizal City Area 2 Area 1 Send out Documents to intended SBU's and it's specific department Receiving Clerk Sorting of documents per Department Documents Client Partners Area 4 Proof of Delivery will be forwarded to Mailroom Supervisor for consolidation and reporting Non - Documents Other Main Office Building Encoder Receive documents from Couriers or Employees / Walk - in Send out and deliver documents to its designated location. Thus, Receiver will sign the Receiving Copy / Proof of Delivery (POD) for Docs Handling Receiver will sign the Receiving Copy / Proof of Delivery (POD) for Docs Handling Makati City Paranaque City Pasay City Receive documents from Couriers or Employees / Walk - in Proof of Delivery will be forwarded to Mailroom Supervisor for consolidation and reporting Plaza Schedule and assign the route trip for the Motorized Messenger Services Messenger Recording of AR Details to Inbound database (excel) Receiving Clerk Internal (Interbuilding) Plaza Encoder Encode and record the document details in it's AR (Acknowledgement Receipt) Metro Manila Messenger

Jollibee

Transcript: SINGAPORE 1985-1986 Entry Mode Partnership 1/7 stake: Jollibee+Local Manager+5 Philippine-Chinese investors Problem Deterioration of the relationship No communication No trust Divestment Type FAILURE TAIWAN 1986-1988 Entry Mode Joint Venture 50/50 with a family friend Problem Conflict Jollibee VS Taiwanese Partner Rent Increasing Divestment Type FAILURE INDONESIA 1989-1994 Entry Mode Partnership Problem Managerial Conflicts HQ VS Managers Competition of street vendors Divestment ADJUSTMENT Planting the flag strategy = The Lonely International Issue: Is the Revised Uppsala Model coherent with the Jollibee's entry modes? Conclusion Too rapid expansion Creation of Franchise Services Managers 1994 Targeting expats Planting the Flag-First Mover Advantage California: Jollibee Foods Corporation Timeline Outcome of Kitchner's strategies Exploiting the Guam experience = Competitive Position Motivation - Fast food home land = Publicity International Division "[...] Business people, some of them friends of the Tan family [...] began approaching TCC for franchise rights" Agenda 1985 1993 Network FDI Jollibee Situation of Internationalization Jollibee Foods Corporation (A): International Expansion internal company distance lack of communication low motivation no link between the International stores and the HQ 1997 Competitive Position Motivation Papua New Guinea: First International steps Political Orientation of HQ Market Seeking Motivation 1997 Kitchner left Jollibee Manolo P. Tingzon hired as general manager for the International Division Kitchner's Era 8 New Markets: United Arab Emirates Kuwait Saudi Arabia Guam Bahrain Malaysia Hong-Kong Vietnam The Internationalization process is a complex path that involves many variables: is not only a matter of entering new market or deciding about different degrees of adaptation. It's mostly about leading organizational change that touches heterogeneous drivers: organizational, strategic and managerial. For this reason we could say that the Internationalization process must be considered in an HOLISTIC way by the Top Management. 1975 Organizational Characteristics "(...) he could no longer support Kitchner's strategy of rapid expansive due to the financial problem it was creating" http://www.jollibee.com.ph/international/ New Growth Opportunities Reason of Internationalization Process BRUNEI 1987-present Entry Mode Joint Venture with Shoemart Positive Performance Lesson SILENT PARTNER Jollibee Overview "[...] whoever we do business with [...] should make money" Creation of the International Division 1993-94 New Strategic Goal: Increasing the International sales volume up to 50% in 10 years "Philippine staff saw International as newcomers who (...) discarded practices built over 16 years" "International division staff reported that they found the Philippine organization bureaucratic and slow moving" McDonald's VS Jollibee in the Phillippines 2014 Right Partners Right Locations 18 new stores Opening another store looking for efficiency and trying to appeal local customer INTERNATIONAL MODEL -Coordinated Federation -Transfer of Knowledge (Explicit and Not Complex) FSM Gina Buan "My aim is to turn them into clones of me-or at least teach them my expertise" New International Era 1997 International Presence of Jollibee Tony Tan Caktiong (TTC) and his family started Jollibee Foods Corporation as an Ice cream parlor at Cubao, Philippines Today, Jollibee is the largest fast food chain in the Philippines, operating a nationwide network of over 750 stores and has also an international market presence in several other countries Competitive Position Motivation Strategic Orientation of Jollibee Outcomes of Kitchner's strategies Hong Kong: Administrative Heritage Outcomes of Kitchner's strategies Jollibee is a Multinational Enterprise (MNE) FDI in different Countries Active management of the Off-shores assets Strategic and Organizational Integration Kitchner's Era Brunei: Silent Partner Integration Responsiveness Framework Subsidiary role: Home replication Exploiting Economy of scale typical of the Fast Food Industry to cover the International Investment. MOTIVATION EFFICIENCY SEEKING Jollibee's Overview 1986-1993 First International Steps 1993-1997 Kitchner's Era 1997-present A New International Era Conclusion

Jollibee

Transcript: 1994 - named VP for International Operations Native to Australia 14 years' exp. as the VP for Pizza Hut's FDI Between Nov. 1994 and Dec. 1996, Jollibee entered 8 new national markets and opened 18 new stores. Decisions Enter Papua New Guinea? YES 5 million people live in a country with no significant fast food chain They could support the 20 stores that Jollibee was asking for A pretroleum retailer would put up all the capital so that Jollibee would risk no equity Great opportunity Expand in Hong Kong? NO Already own three stores in Hong Kong - originally a success, but then business dropped steadily Most business from local office workers Success relied heavily on Chinese customers liking Jollibee, but they only accounted for 33% of business at Jollibee's first location Chinese customers were worried the Fillipino employees would not understand them Franchises were unable to reach sufficient funds Chinese managers wanted to make healthier chicken for Chinese cistomers Wanted more Chinese workers Wanted to change the menu to appeal to Chinese customers, Jollibee resisted By 1997 all Chinese managers had resigned Enter California? YES Jollibee wanted to enter the marketplace where fast food was born Wanted to franchise, with 40% equity for parnters Already succeeded in American style communities such as Guam A million immigrants from the Philippines live in California Jollibee believes it can compete on taste preferences with McDonalds - Jollibee has a better burger Good opportunity due to the amount of "foreign locals" Singapore “A continuing relationship in which a franchisor provides a licensed privilege to the franchisee to do business and offers assistance in organizing, training, merchandising, marketing and managing in return for a monetary consideration. Franchising is a form of business by which the owner (franchisor) of a product, service or method obtains distribution through affiliated dealers (franchisees).” Kitchner's Departure In fast food franchises, “an acceptable return on investment in international operations would require 60 Jollibee restaurants abroad with annual sales of US$800,000 each.”Continue the Plant-the-Flag idea Target the mainstream market wherever it goes Joint venture with Deli France Company History Targeting Expats McD's opens 6 restaurants in 2 years Spends large sums of money on advertising By 1983, has 27% of the market, Jollibee has 32% 1989 Joint-venture Operation struggled - lot of cheap food vendors increased competition Conflict arises Closed in 1994 1994 – entrepreneur.com So ... Key Lessons International vs. Domestic Strategy Planting the Flag 1981 - McD's enters Philippines Jollibee has 11 stores McD's is lacking one thing - consumer taste preference Tony Kitchner is hired - Jollibee brings in an experienced outsider. Tingzon's Strategy Expansion Strategic Trust Kitchner increased pace of international expansion and wanted to be a Top 10 brand by 2000 1995 Tension began to rise between the Tan family and the International Division Starting Jollibee businesses in test markets where there was a large population of Philippine expats - the Middle East, Hong Kong and Guam Strong Opening Creating an International Division Managers in the International Division wanted to adapt menus to local tastes - for example, the Middle East wanted a spicier version of their fried chicken TTC's vision of employees working happily and efficiently, like bees in a hive. Expanded quickly throughout the Phillipines Financed all growth internally until 1993 Tan family members occupied several key positions Outsiders brought in to supplement their expertise Head of marketing Head of finance McD's Big Mac vs. The Champ First-mover advantages Successful in Brunei "Plant the flag" in countries where there is little or no competition Idea - expand the number of stores, build brand awareness Result - only until a franchisee made a lot of revenues could they afford the adverting and promotion necessary to build brand awareness 1986 Formed 50/50 joint venture with Tan family friend Sales boomed, but low pedestrian traffic led to low revenues Conflict arose over day-to-day management issues Property market in Taiwan took off and rent increased Closed in 1988 Objective: Become a top 10 fast food brand by 2000 Strategy: targeting expats and "planting the flag" Enter McDonald's Jollibee Going Burger-to-Burger Planting the Flag Lots of expat Fillipinos working in the Middle East, Hong Kong, Guam and other Asian territories Opened stores in the Middle East to test Limited by poor workers' freedom of movement and by wealthier workers preference for dining with alcohol McDonald's Returns Taiwan Targeting Expats Culture Changes TTC and Kitchner no longer saw eye to eye by the mid-1990s Kicther wanted to expand faster than the Tan family was comfortable with Jollibee was losing money and couldn't keep up with the expansion TTC wanted to go slower and make each store profitable before they moved on

Jollibee powerpoint

Transcript: HISTORY JOLLIBEE BEGAN WITH TWO ICE CREAM PARLORS in Manila in 1975. It became a formal business enterprise on January 11, 1978 with the establishment of Jollibee Foods Corporation. Since then, JFC had grown to become the largest food service company in the Philippines and one of Asia’s most promising food service enterprises. Today, JFC operates more than 1,600 stores in the Philippines and 9 other countries with 8 brands: Jollibee, Chowking, Greenwich, Red Ribbon, Yonghe King, Delifrance, Chun Shui Tang and its latest addition Manong Pepe. Even in its earliest years, Jollibee brand was not just about convenience and af ordability in eating out. It has always been about great tasting food in a fun and wholesome place. It is a great place for celebrations! These qualities have become parts of the character of all brands in the Jollibee Group. 1975 Mr. Tony Tan and his family opens a Magnolia Ice cream parlor at Cubao. This is later to become the 1st Jollibee Outlet. 1978 Bakery is established in Cubao. Jollibee posts 1st year sales of P2 million Jollibee incorporates as a 100% Filipino-owned company, with seven Jollibee fast- food restaurants within Metro Manila as initial network and the Yumburger as flagship product. 1979 Spaghetti Special is introduced 1st Franchise owned store opens at Ronquillo Sta. Cruz. 1980 Jollibee launches its 1st TV commercial. Jollibee Chickenjoy and French Fries are launched. The well-loved Jollibee mascot is conceived to support brand awareness and identity efforts. Other mascots are later introduced. Jollibee launches Chickenjoy, which becomes one of its best-selling menu items. 1981 Jollibee Foods Corporation enters list of Top 1000 Corporations. Jollibee ended the year with 10 stores 1982 Jollibee pioneers the use of in-store promotions, novelty premium items and Kiddie Birthday packages for kids. Palabok Fiesta is introduced. Jollibee Langhap Sarap TV ad 1983 The Langhap-Sarap TV ad Campaign is launched. Chickee and Lady Moo join the Jollibee mascots The Champ hamburger 1984 Champ hamburger is launched. Jollibee enters list of Top 500 Corporations and assumes market leadership in local fast food industry. Mascots Champ and Hetty join the Jollibee family. WEA gives Jollibee Gold record award for the outstanding sales of Jollibee songs. 1985 Jollibee becomes the market leader of the fastfood industry. Breakfast Joys are introduced. Langhap-Sarap awarded most effective ad campaign in the food category during the 9th Philippine Advertising Congress. 1986 Jollibee wins the 9th International Foods Award from El Comestible in Barcelona, Spain. Tony Tan wins the Agora Award for entrepreneurship given by the Philippine Marketing Association. Top 250 Corporation list include Jollibee Foods Corporation. Jollibee opens its 1st international store in Taiwan Jollibee adds Chunky Chicken Sandwich in its menu. Jollibee – No. 1 again in ’87 1987 2nd Taiwan store opens. Sales of 570 million pushes Jollibee into the elite Top 100 Corporations. Jollibee opens 1st fast food outlet in Brunei, marking its entry into the global market. 1988 Jolly Twirls softserve is successfully launched. Jollibee system wide sales hit P921 million, further leading market share of 31% in the fast food industry and a dominant 57% share in the hamburger segment. Jollibee celebrates 10th year anniversary. Tony Tan is named one of the Ten Outstanding Manilans. Jollibee wins the Anvil Award for outstanding PR campaign in relation to the achievement of marketing objective with its Filipino Talents campaign. 1989 2nd Brunei store opens. Balut and Ligaw TV commercials wins the Kidlat Award in the Service and Leisure Products category during the 11th Philippine Ad Congress. Jollibee sales hit P1.3 billion marks, first fast food chain to surpass billion-peso sales mark. 1990 Jollibee adds coleslaw, Jolly Hotdog, Chickenjoy Take-Me-Out and Peach mango Pie to its ever-growing menu. Jollibee post sales of P1.8 billion. Tony Tan is awarded the Triple Award by AIM as Outstanding AIM Alumnus. Jollibee receives the Excellence in Marketing Management Award from the Asian Institute of Management. 1991 Jollibee’s 100th store opens in Davao City. Jollibee opens a record high of 35 new stores. Opens 1st store outside Luzon in Cagayan de Oro City. Jollibee launches its Pancakes and Jolly Meals. Jollibee sales hit a whopping P2.65 billion. The Lola TV commercial wins the Grand Araw Award and an award of excellence for the promotion of Filipino Values during the Philippine Ad Congress. Jollibee receives award for the outstanding Corporate Safety Consciousness Programs by the Safety Organization of the Philippines (SOP). 1992 Jollibee sales hit the P3.365 billion. Started using frozen patties for its popular hamburgers. Improved softserve ice cream line by offering fruit flavored ice cream. Acquired 73% if the Hamburger segment. Opened another store in Jakarta, totaling to 2 stores in Indonesia. Jollibee have 112 stores nationwide.

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Transcript: Nobody knows babies like we do! Quality products . Good Customer service. Every Kid really loves this store.. BABYLOU ABOUT US About Us BabyLou was established in 2004. It has been more than a decade since we started, where we have ensured to take care of every need and want of every child and infant under one roof, true to the caption “NO BODY KNOWS BABIES LIKE WE DO”. Our benchmark is to provide 100% customer service and satisfaction and continue to deliver the same with a wide range of toys, garments and Baby Products. Play and Create We Are Best 01 02 03 Block games Building Blocks help Kids to use their brain. PLAY TO LEARN in Crusing Adventures Our Discoveries Enjoy a sunny vacation aboard a luxury yacht with the LEGO® Creator 3in1 31083 Cruising Adventures set. This ship has all the comforts you need, including a well-equipped cabin and a toilet. Sail away to a sunny bay and take the cool water scooter to the beach. Build a sandcastle, enjoy a picnic, go surfing or check out the cute sea creatures before you head back to the yacht for a spot of fishing. Escape into the mountains Disney Little Princes in Also available for your Babies..... Also... Out of The World… Our reponsibility BABYLOU…. Our Responsibility All children have the right to fun, creative and engaging play experiences. Play is essential because when children play, they learn. As a provider of play experiences, we must ensure that our behaviour and actions are responsible towards all children and towards our stakeholders, society and the environment. We are committed to continue earning the trust our stakeholders place in us, and we are always inspired by children to be the best we can be. Innovate for children We aim to inspire children through our unique playful learning experiences and to play an active role in making a global difference on product safety while being dedicated promoters of responsibility towards children.

Jollibee

Transcript: History of Jollibee • Jollibee Foods Corporation's average inventory for the three months ended in Mar. 2014 was $79 Mil. Jollibee Foods Corporation's cost of goods sold for the three months ended in Mar. 2014 was $157 Mil. Hence, Jollibee Foods Corporation's days inventory for the three months ended in Mar. 2014 was 45.70. • Jollibee Foods Corporation's days inventory increased from Mar. 2013 (19.31) to Mar. 2014 (45.70). It might indicate that Jollibee Foods Corporation's sales slowed down. • Inventory can be measured by Days Sales of Inventory (DSI). Jollibee Foods Corporation's days sales of inventory (DSI) for the three months ended in Mar. 2014 was 15.45. • Inventory turnover measures how fast the company turns over its inventory within a year. Jollibee Foods Corporation's inventory turnover for the three months ended in Mar. 2014 was 1.99. • Inventory to revenue ratio determines the ability of a company to manage their inventory levels. It measures the percentage of Inventories the company currently has on hand to support the current amount of Revenue. Jollibee Foods Corporation's inventory to revenue ratio for the three months ended in Mar. 2014 was 0.17. • Days Inventory indicates the number of days of goods in sales that a company has in the inventory. - At the Jollibee The customer needs to fall in line before he/she can take their order. They need a few munities before they can take their order, but before that they need to pay first. While a customer is waiting to get her/his order, the cashier personnel are already taking the next order. To serve great tasting food, bringing the joy of eating to everyone. Vision: Tan was born to Chinese immigrant parents from Fujian. He attended high school at Chiang Kai Shek College and graduated from the University of Santo Tomas with degree in Chemical Engineering. Tan had initially planned an Ice Cream Parlor when he founded Jollibee, then added dishes such as hamburgers,french fries,and fried chicken. Introduction In 1975 Tony tan and his brothers open two ice cream parlors in manila,Philippines In the same year they expanded their menu and began offering quick meals Soon they realized that their revenue is more from the side orders In1987, Jollibee Food Corporation(JFC) is formed Planning Products/Services Problems Background of the Owner Mission: Queuing Forecasting Transportation (Channels of Distribution) • The second most important area of focus is China. • China’s rapid economic development. • Transfer relevant JFC operational and marketing expertise to enhance both TK’s appeal to consumers and its productivity. • Manage the growth of the eighty-nine-store of Yonghe king chain. Jollibee fast food chain experienced technology glitch in the systems upgrade they are undergoing and failed toproduce the delivery orders for the humungous food chain’s branches causing misses in the supply chain and logistics “SAP breakdown after go live commissary can’t deliver Chicken Joy and Spaghetti because they can’t issue delivery receipts Stock is available and with six days inventory. But the stores aren’t getting the goods hence closing down the stores. 2014 Jollibee Group 2 Logo/Slogan The original owner Tony Tan and his family opened a Magnolia Ice Cream parlor in Cubao, Quezon City in 1975. In 1978, he and his siblings engaged the services of a management consultant, Manuel C. Lumba, who shifted the business focus from ice cream to hot dogs after his studies showed a much larger market waiting to be served. Lumba was Tan's last business and management mentor. Advertising/Endorsement Primary Target Filipino Kids- Ages 3-10 years old; Teens:11-21 years old. Male/Female. Filipino Families: Even the Senior Citizen. Looking for Budget-friendly or Quick Meals. Jollibee knows their target audience very well the "Traditional Family" Telephone Delivery Service Manufactured Product distributed to Convenience Stores. Group 2 Nikki Xyrlle Baldelomar Gladys Melody Enriquez Daryl Beatriz Paguio Judilyn Cabico Carl Palisoc According to Wright Reports: Jollibee Food Corporation’s principal activity is developing, operating and franchising fast food stores under the trade name Jollibee. The Company also operates fast food stores under the Chowking, Greenwich, Delifrance and Manong Pepe's brands and a bakeshop under the Red Ribbon brands. (Winthon Corporation, 2008) • Continue to be on the Philippines market • 89% of all stores are located in the Philippines. • Rapid growth is continuing. • Most of this growth seems to be accounted for by franchised outlets as opposed to company-owned ones. Inventory / Warehousing The larger the IT project, the greater the chance of failure. This is because it’s difficult to accurately predict upfront the requirements, system design,and human interactions needed in a project. Stakeholders don’t really know what they want until they actually get to use a system. Engineers can’t validate their designs until they have built components to the test.

JOLLIBEE

Transcript: The Steps With Spaghetti Once you have washed the chicken we pass by mixing each piece of chicken the go overflowing with mace. We spent a lot of chicken mace ready and let fall leftovers. With the previously hot oil, add the chicken portion and thus subsequent. We'll have to moderating the fire, so that it cooks inside and browned on the outside, the chicken is ready once Maza becomes crispy brown. ·Spagueti ·Tomato sauce ·Greate cheese ·Chicken ·Flour JOLLIBEE spagueti and chicken The Steps 1 Chicken Fries A box full (454g, or a pound) spaghetti unprepared feed about 4 or 5 people. One serving equals 100 g. (1/4 pound). Per 100 g. (1/4 pound) spaghetti, add 1 liter (4 cups) of water. If you are going to cook the whole box, you'll need 4 liters of water to cook all that spaghetti. Add some salt (one teaspoon per serving) to boiling water.Carefully drop the spaghetti water without splashing.Use a fork to shake the spaghetti for a few seconds and then allows water to boil again.Dale turn the handle, to put it over medium heat and allows the spaghetti is cooked.Stir occasionally and allows the spaghetti gets soft.VIDENCE (chewing) the spaghetti to see if you're ready. Depends if you want it cooked, "in point" or a little soft.Turn off the burner stove when the spaghetti is ready.Strain the spaghetti in a colander and put it in the pot or in a heat resistant bowl.While the spaghetti is cooking, in a separate pan, empty some already prepared and cover it so that it starts to boil sauce.Turn down the flame of the stove immediately after the sauce begins to boil.Mix some sauce with spaghetti. The Steps 2 comenzaremos vertiendo the 3 cups harina in a bowl or dish hondo. Once the 3 bowls of echado harina procederemos including uniformly salt (to taste). Revolvemos con fuerza y harina the salt well podremos hacer a kind of fusion between the two. Once the con harina mezclado salt, plato y otro tomamos batimos 2 eggs (batimos quickly), we include them in the eggs and mix with a fork comenzamos revolver in the masa. When the Pusó harina is thick due to the huevos echaremos la leche (approximately 3 cups leche) batimos fuertemente until the masa tenga a fine consistency and not so thick. Calentamos a little butter, we include in the masa y revolvemos the mixture until the butter is a she. The Ingredients

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