Interview - Background Experience
Transcript: Deputy Inside Sales Representative Earlier Roles Held the title of Deputy Inside Sales Representative at TNT Swisspost SA in Geneva, CH, from July 2015 to August 2019, significantly contributing to team leadership and operational efficiency. This section highlights pivotal responsibilities and achievements during the role of Deputy Inside Sales Representative, emphasizing technical support coordination, new business opportunities identification, and customer portfolio management. Sales Turnover Growth Technical Support Coordination Showcasing a Proven Sales Professional with Over 15 Years of Expertise Silvio Marcelli Valuable Candidate for the Operations Supervisor role. Coordinated technical support for teams in Geneva and Lugano, ensuring efficient operations and timely resolution of issues. Leveraged strong communication skills to facilitate collaboration across teams and improve service delivery. Played a crucial role in increasing sales turnover during tenure, demonstrating an ability to leverage partnerships and identify market trends effectively. This growth was instrumental for the team's overall success. Customer Portfolio Management Managed a diverse customer portfolio focusing on B2B services, ensuring high levels of customer satisfaction and retention. Developed tailored solutions to meet client needs, fostering long-term relationships. Identifying New Business Opportunities Successfully identified new business opportunities, contributing to a significant increase in the sales turnover. Enhanced the sales pipeline through market analysis and client engagement strategies. Trilingual Customer Service Assistant Employee Records and Training Development Over 15 Years of Experience Process Management and Business Leadership Daily Operations and Compliance Tools As a Trilingual Customer Service Assistant at M P Biomeds, responsibilities included daily follow-up of orders, invoicing, and addressing customer complaints. This position focused on optimizing customer satisfaction through effective communication and issue resolution. Managed daily operations leveraging productivity and compliance tools to monitor team performance. Consistently ensured that all activities adhered to company policies and established guidelines, optimizing overall efficiency. Oversaw employee records and executed monthly performance reviews. Cultivated an environment of continuous improvement through training and personal development plans, enhancing team competence and confidence. With a diverse career spanning various roles, the professional's expertise includes inside sales, team leadership, and operational management. An impressive history of client retention and growth showcases adaptability across changing market dynamics. Demonstrating strong leadership in managing processes, this professional effectively directs inside sales teams and achieves high engagement levels. A strong focus on KPIs and individual performance furthers organizational success and team cohesion. Collection Agent Role In the role of Collection Agent at M P Biomeds, collected debts from Italian pharmaceutical companies amounting to €500K. Monitored aging balances, analyzing recovery strategies to improve financial performance and ensure timely collections. Team Leadership and Customer Satisfaction Highly Skilled Sales Professional Possessing over 15 years of comprehensive experience, this individual specializes in fostering client relationships, maximizing growth opportunities, and driving sales success. A commitment to excellence is evident in consistent sales targets and business development achievements. Led a sales team of 3 Inside Sales Representatives, committed to maximizing customer satisfaction. Implemented strategies to ensure excellent service delivery, fostering strong client relationships and achieving high retention rates. Insurance Broker at Romande Assurances Served as an Insurance Broker at Romande Assurances SARL, providing tailored insurance advice and conducting thorough needs analyses. This role enhanced understanding of risk assessment and effective communication with clients. Earlier Work Experience Interview - Background Experience Title: Senior Inside Sales Representative Previous Experience Title & Background A diverse background in roles ranging from insurance brokerage to customer service has built a robust foundation for effective sales and client engagement. These positions sharpened skills in client interaction, problem-solving, and account management. An overview of a seasoned professional with proven sales achievements and leadership capabilities in various roles across the industry. This background provides insights into how varied experiences shape successful career trajectories in sales and management. Served as the Senior Inside Sales Representative at FedEx / TNT Swisspost SA from September 2019 to May 2020. Focused on enhancing sales processes and leveraging strong client management skills to optimize