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Transcript: Nobody knows babies like we do! Quality products . Good Customer service. Every Kid really loves this store.. BABYLOU ABOUT US About Us BabyLou was established in 2004. It has been more than a decade since we started, where we have ensured to take care of every need and want of every child and infant under one roof, true to the caption “NO BODY KNOWS BABIES LIKE WE DO”. Our benchmark is to provide 100% customer service and satisfaction and continue to deliver the same with a wide range of toys, garments and Baby Products. Play and Create We Are Best 01 02 03 Block games Building Blocks help Kids to use their brain. PLAY TO LEARN in Crusing Adventures Our Discoveries Enjoy a sunny vacation aboard a luxury yacht with the LEGO® Creator 3in1 31083 Cruising Adventures set. This ship has all the comforts you need, including a well-equipped cabin and a toilet. Sail away to a sunny bay and take the cool water scooter to the beach. Build a sandcastle, enjoy a picnic, go surfing or check out the cute sea creatures before you head back to the yacht for a spot of fishing. Escape into the mountains Disney Little Princes in Also available for your Babies..... Also... Out of The World… Our reponsibility BABYLOU…. Our Responsibility All children have the right to fun, creative and engaging play experiences. Play is essential because when children play, they learn. As a provider of play experiences, we must ensure that our behaviour and actions are responsible towards all children and towards our stakeholders, society and the environment. We are committed to continue earning the trust our stakeholders place in us, and we are always inspired by children to be the best we can be. Innovate for children We aim to inspire children through our unique playful learning experiences and to play an active role in making a global difference on product safety while being dedicated promoters of responsibility towards children.


Transcript: Digital education Complete mandatory tests Make decisions faster and focus on execution A positive attitude Employee Capability & Engagement Maintain accurate records ensuring integrity of data GOAL! Use of the Client Experience Map & Conversation Guide Procedure knowledge and adherence Expectations Collaborate as partners, debate issues with passion and support decisions taken. Adhere to RBC policies, standards and guidelines (e.g. Code of Conduct, CASL, FATCA, Risk Suitability, etc.) Advisor (Business Banking, Cards, Outbound, Overnight) Use verbal discovery to understand client needs Achieve and maintain Proficient level CB Performance Act on our accountability and trust colleagues to do their part What Managers Want Work with managers to attain proficiency level and expectations Opportunities & Offers Meeting client needs ACCELERATE GROWTH IN KEY SEGMENTS Mohamed Benhammou Pier-Olivier Bourque Humility and openness to feedback Deliver excellent client experience ROLE Thank you! Own the moment Complete personal banking transactions efficiently & accurately Sales and referrals Achieve sales results SHORT TERM INCENTIVE RAPIDLY DELIVER PAYMENT & MOBILE SOLUTIONS Consistency and commitment Prioritize for greatest impact and minimize the rest Responsibilities Achieve average handle time INNOVATE TO BECOME A MORE AGILE & EFFICIENT BANK Helping clients thrive and communities prosper Client experience Willingness to improve Client Solutions Commitment to the RBC Values Business & Risk Management Proactively recommend alternate service solutions Responds to clients with professional and accurate service Individual Performance Uses procedures effectively & seamlessly during call Put clients first through behaviors, decisions, and choices made in the client’s best interest. Ownership of growth TRANSFORM HOW WE SERVE OUR CLIENTS Develop people through meaningful coaching and feedback. RBC PERFORMANCE Acting in client best interest

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