Transcript: Templates training Questions previous to purchase. Garments specifics. Questions previous to purchase. Item Details Item Details Dear Customer, My name is Denisse and I am here to address all your questions and concerns regarding your purchase. All the merchandise information is specified in the detail section, we don't have any additional information on any of the items. Should you have more questions, please do not hesitate to contact us. : ) Best, Denisse Location Location Dear customer, Thank you for your question(s). Our office is located in Los Angeles and our suppliers are in Shanghai. Whatsmode’s Return services address is: WhatsMODE, Return services Building 1, No. 7, Chengjian Road, No. 351 Minhang District, 201100 Shanghai China Should you have more questions, please do not hesitate to contact us. : ) Best, Denisse Price of Shipping Price of Shipping Dear Customer, Thank you for your question. The price of the shipping is usually $6 for main US cities and Europe; however it may increase for some further destinations. Should you have any other questions, please do not hesitate to contact us. : ) Best, Denisse Quality Quality Dear Customer, My name is (insert agent’s name) and I am here to address all your questions. At WhatsMODE we pride ourselves for making products with the highest quality standards in the market, having said that, each individual piece and its materials have their usage limitations. We cannot guarantee quality beyond personal handling, regular wear and tear and extreme, unusual or unforeseen circumstances such as water, direct sunlight, fire, etc... If you still feel your merchandise shouldn't have been damaged we ask for you to send us some pictures and we will further review. Should you have more questions, please do not hesitate to contact us. : ) Best, Denisse Dear Customer, Thank you for your question, sizing would depend on the product you are ordering. You can find precise measurements next to every products description helping you to select the right fit. Compared to a US Sizing Chart, sizes do tend to run small, so we recommend going with larger size. You can double check with the following chart: Also, the shoe sizing for women is: Sizes (us:inches/china:cm) Should you have more questions, please do not hesitate to contact us. : ) Best, Denisse Size Run Size Run Payment Payment Dear Customer, My name is Denisse and I am here to address all your questions and concerns regarding your purchase. All of our transactions are done in USD (US Dollars), we are not responsible for the type of exchange and any conversion fee charged by your financial institution. Please let me know if at this point you prefer to cancel your order and I will submit the request, sorry for the misunderstanding. Looking forward to hear from you : ) Best, Denisse Currency Currency Dear Customer, My name is Denisse and I am here to address all your questions and concerns regarding your purchase. The payment of the merchandise is done at point of order placement, not upon shipping or receiving of the merchandise. We apologize for any misunderstanding, if at this time you no longer want the merchandise please let me know and I will request a refund for the order. Should you have more questions, please do not hesitate to contact us. : ) Best, Denisse Payment at Point of Purchase Payment at point of purchase Refunds Refunds Refund Request Dear Customer, I went ahead and submitted the request for the refunds. It usually takes between 5 to 10 business days to be completed, depending on your bank. We are sorry for the inconvenience and we thank you for understanding; we hope you continue to give us the opportunity to earn your business. Should you have more questions, please do not hesitate to contact us. : ) Best, Denisse Refund Request Refund Request to Different Tender Dear Customer, My name is Denisse and I am here to address all your questions and concerns regarding your purchase. I am sorry to hear you have a problem with your credit/debit card. Unfortunately, we are not allowed to issue any refund to a different tender or form of payment other than the original. Your bank should be able to link the card numbers to your actual account number and post the credit. I went ahead and submitted the request for the refunds. It usually takes between 5 to 10 business days to be completed, depending on your bank. Please, make sure your email address has no spelling mistake and check your spam box if you have not received any news, you can use our confirmation should you need to submit to your bank or stripe. We are sorry for the inconvenience and we thank you for understanding; we hope you continue to give us the opportunity to earn your business. Should you have more questions, please do not hesitate to contact us. : ) Best, Denisse Refund to Different Tender Refund Not Received -First Email Dear Customer, Thank you for recent order, my name is Denisse and I am here to address all your questions and concerns Dear
Transcript: CONSULTING TRAINING Kaz MunayGaz Retaining & recruiting stuff in KMG About the company About the company National Company "KazMunayGas" is Kazakhstan's national operator for exploration, production, refining and transportation of hydrocarbons, representing the state in Kazakhstan's petroleum sector. The Group of JSC “National Company “KazMunayGas”, founded in 2002, includes over 180 entities. The founding party of KMG is the Government of the Republic of Kazakhstan, represented by the State Property and Privatization Committee of the Ministry of Finance of the Republic of Kazakhstan. KMG's shareholders are Samruk-Kazyna Sovereign Wealth Fund (90%) and the National Bank of the Republic of Kazakhstan (10% + 1 share). The National Company accounts for 25% of crude oil and gas condensate production, as well as 15% of natural and associated gas production domestically. Its trunklines are used to transport 56% of Kazakhstan's oil and 79% of gas. STAFF DEVELOPMENT STAFF DEVELOPMENT Trained employees stats Total number of trained employees by years, thousand people Total number of trained employees by employees categories, % Expenses for personnel development, bln KZT 70/20/10 PROGRAMS PROGRAMS )_) LIST OF IMPLEMENTED PROGRAMMES ON EDUCATION AND ADVANCED TRAINING OF EMPLOYEES 1 Adaptive programme for new employees Management skills Staff management Internal control and audit. Risks management. Integrated management systems, standards ISO and OHSAS Environment, HSE Kazakhstani content and procurement of goods, services and works Economic and finances Legislation 2 Corporate management. Projects management. Document support Information technologies Language education Business skills Education of mediation programme, negotiating process Production (RD, transportation, gas business, processing and marketing, service projects) Apprenticeship for a job Master’s programme Probation Participation in conferences, symposiums, forums >We conduct a purposeful work on training of young specialists. Agreements were concluded on probation of students with specialized universities of the country (KBTU, KazNTU named after K. Satpaev, Atyrau Institute of Oil and Gas, Aktau State University named after Sh. Esenov, KIMEP, ENU named after L. Gumilev, etc.) RECRUITING PERSONNEL EVALUATION PERSONNEL EVALUATION Performance evaluation is carried out on a quarterly basis, according to purposes of the year, and has specific quantitative results from 1.5 to 0 of the official salary as a quarterly bonus payment. The evaluation of professional development is conducted annually and pursues the purpose of non-material incentives – evaluation commission can recommend enrolment to personnel reserve, promotion, rotation in the Group of companies KMG, individual training or other opportunities for professional development. An annual assessment of employees’ activity for 2016 was conducted in 2017, according to which 14 % of the employees of KMG corporate center received a recommendation for enrolment to personnel reserve, 12 % – promotion, and 32 % – review of the official salary. :') Performance evaluation detailed by gender, % Charts 2014 year- 79 975 2015 year-86000 )_) OTOS IN SPAIN + Retaining Tips
Transcript: Solving Arina, Katerina, Ebba, Alondra, Khatai & Alona 06/12/2018 Problem Outcomes Outcomes Knowledge of problem resolution Appropriate method Skills needed Importance of communication and decision making Introduction What is a Problem? Conflict: serious disagreements or arguments Incident: unplanned interruption to a service Problem: cause for one or more incidents/conflicts or combination of related incidents/ conflicts What is Problem solving What is Problem solving? The problem of working through details of a problem to reach a solution Problem solving activities Problem solving activities Different possible solutions Research & understanding Presentation & formulation Planning & performing Observation & evaluation Desicion Making Stuck on a island Countdown 1) https://www.youtube.com/watch?v=G0lYgEuHrgc 2) https://www.youtube.com/watch?v=xTczn5RUgnk Explanation Explenaition COMPANY LOGO Cognitive process Result= positive/ negative Employer-> find unique person Emotional components Extreme circumstances Filter- theory Critical thinking Communication Rope Game Countdown https://www.youtube.com/watch?v=KAHKP313P2I Explanation Each communication type has its own way to the efficient solving Productiveness increases when the message of communication has properly sent & received. Conclusion Conclusion Brainstorming Delegations Committees Evaluations Methods and skills Methods and Skills Communication skills Empathy Creativity Emotional intelligence
Transcript: Internships VS Volunteering Volunteer and Volunteering Quick Recap An INTERN: A student or trainee who works in an organization, in order to gain work experience or satisfy requirements for a qualification. An INTERNSHIP is a professional learning experience offered by an employer to , interns, to work at an organization for a fixed, limited period of time .Internships may be part-time or full-time. Internships in most sectors are paid. However, for nonprofits - internships can be unpaid if they meet federal and state requirements. Internship Test? Volunteers typically help a nonprofit, while an interns use this professional opportunity to grow in their career path. The purpose of both roles are different. Volunteers can use their existing skill sets to support an organization, while interns use these experiences as training for future career opportunities. HR Training The Department of Labor USA has laid out specifically guidelines on how an internship should be designed. While it strictly mandates that for-profit organizations pay interns for the duration of their internships, it recognizes that different rules must be created for nonprofit organizations (which are still under review). However, it is recommended that nonprofit organizations follow these guidelines to design an internship program. VOLUNTEER is someone who freely offers to take part in an enterprise or undertakes a task. VOLUNTEERING refers to hours of service performed for an organization for “civic, charitable, or humanitarian reasons, without promise, expectation, or receipt of compensation for services rendered.” Expectations: Volunteer and volunteering is an unpaid position where the individual freely partakes to satisfy his or her personal goals. Opportunities for volunteer and volunteering are available depending upon the organization. Volunteer Vs Intern Intern & Internship Is the intern provided with tasks that are not equivalent to a paid job? Internships vs Volunteer programs - which works for your organization? Tips & Tricks Are interns provided with training of the organization facilities, safety, and operations similar to an educational environment? Will the intern gain experience in the organization that may further his/her agenda? Are tasks given to the interns specifically different and do not hinder task of paid employees? Are interns told that there is no guarantee hiring after completion of internship? Are interns told that their work is not entitled to compensation of wages? Internship Guidelines The internship: Is similar to training which would be given in an educational environment Benefits the intern The intern does not displace regular employees, but works under close supervision of existing staff The employer derives no immediate advantage from the activities of the intern; and on occasion its operations may actually be impeded The intern is not necessarily entitled to a job at the conclusion of the internship The employer and the intern understand that the intern is not entitled to wages for the time spent in the internship Tips & Tricks continued It may be appropriate to classify the intern as a "trainee" – which is a special category of employees in federal wage and hour regulations for which the minimum wage does not apply. Trainees do not have to be paid minimum wage (and thus may be unpaid or receive a "stipend" that amounts to less than minimum wage). Areas of Caution Be aware that if your nonprofit considers its interns "volunteers," but pays them a "stipend," paying the stipend may cause the Department of Labor to classify the intern as an employee. Employees must be paid at least minimum wage and are subject to withholdings. Internship Programs Tips & Tricks Think about the future Document expectations Manage the risk of accidents/injuries to the intern Clarify the workplace policies that apply to your interns INTERN AND INTERNSHIP INTERNSHIP PROGRAMS VOLUNTEERS VS. INTERNS VOLUNTEER AND VOLUNTEERING
Transcript: Example of a Jeopardy Template By: Laken Feeser and Rachel Chapman When creating without a template... http://www.edtechnetwork.com/powerpoint.html https://www.thebalance.com/free-family-feud-powerpoint-templates-1358184 Example of a Deal or No Deal Template PowerPoint Game Templates There are free templates for games such as jeopardy, wheel of fortune, and cash cab that can be downloaded online. However, some templates may cost more money depending on the complexity of the game. Classroom Games that Make Test Review and Memorization Fun! (n.d.). Retrieved February 17, 2017, from http://people.uncw.edu/ertzbergerj/msgames.htm Fisher, S. (n.d.). Customize a PowerPoint Game for Your Class with These Free Templates. Retrieved February 17, 2017, from https://www.thebalance.com/free-powerpoint-games-for-teachers-1358169 1. Users will begin with a lot of slides all with the same basic graphic design. 2. The, decide and create a series of questions that are to be asked during the game. 3. By hyper linking certain answers to different slides, the game jumps from slide to slide while playing the game. 4. This kind of setup is normally seen as a simple quiz show game. Example of a Wheel of Fortune Template https://www.teacherspayteachers.com/Product/Wheel-of-Riches-PowerPoint-Template-Plays-Just-Like-Wheel-of-Fortune-383606 Games can be made in order to make a fun and easy way to learn. Popular game templates include: Family Feud Millionaire Jeopardy and other quiz shows. http://www.free-power-point-templates.com/deal-powerpoint-template/ Quick video on template "Millionaire" PowerPoint Games Some games are easier to make compared to others If users are unsure whether or not downloading certain templates is safe, you can actually make your own game by just simply using PowerPoint. add logo here References Example of a Family Feud Template PowerPoint Games are a great way to introduce new concepts and ideas You can create a fun, competitive atmosphere with the use of different templates You can change and rearrange information to correlate with the topic or idea being discussed. Great with students, workers, family, etc. For example: With games like Jeopardy and Family Feud, players can pick practically any answers. The person who is running the game will have to have all of the answers in order to determine if players are correct or not. However, with a game like Who Wants to be a Millionaire, the players only have a choice between answers, A, B, C, or D. Therefore, when the player decides their answer, the person running the game clicks it, and the game will tell them whether they are right or wrong.
Transcript: Newell’s Decision to Downsize: An Ethical Dilemma summary summary A navigational systems manufacturer for commuter & large planes Two plants "Excellent!!!" - Employees & Community Seniority Predominantly Caucasians Layoffs Questions Questions 1. 1. What is the ethical dilemma faced by management in this case? Explain. WHO HOW MINORITIES CAUCASIAN 2. 2. What specific problems might Newell face in its downsizing decision? What options might Newell employ in its downsizing decision? Explain. 3. 3. Improve: efficiency, productivity, and competitiveness Empower Performance Appraisal How would you downsize the Norwood Facility? 4. 4. Performance Appraisals 360 Evaluations Early Retirement Incentive Current Similar Case Current Similar Case Lawsuits Violation Layoffs
Transcript: CJCC HR Training Let's Look Inside the CJCC Agenda Counseling Expenses CJCC HR Training Overview Crime Scene Clean – Up Services Logistics Grants Victims Compensations Victim Compensation What is CJCC? Any Questions or Concerns Where Am I? Agenda: Victim Compensation CJCC administers the Georgia Crime Victims Compensation Program which helps victims and their families through emotional and physical aftermath of a violent crimes. Multi - Agency Partnerships: Administrative Office of the Courts Commission on Family Violence Department of Corrections Department of Juvenile Justice GBI Georgia Department of Community Health Governors Office of Children and Families Governors Office of Highway Safety Prosecuting Attorneys Council State Board of Pardons and Paroles Grants Welcome and Congratulations Induction to Peer Training HR Training Overview Medical/Dental Expenses CJCC is the SAA for the below federal programs: Capital Case Litigation Initiative Edward Byrne Memorial Justice Assistance Grant (Bryne-JAG) Paul Coverdell Forensic Science Improvement Project Safe Neighborhoods (PSN) Residential Substance Abuse Treatment for State Prisoners (RSAT) Bulletproof Vest Partnership (BVP) Sexual Assault Services Program (SASP) S.T.O.P. Violence Against Women (VAWA) Victims of Crime Act Victim’s Assistance (VOCA) Organizational Chart Purpose CJCC Divisions CJCC Divisions: What is CJCC? What is CJCC? CJCC administers the Georgia Crime Victims Compensation Program which helps victims/their families through emotional and physical aftermath of a violent crime . Multi Agency Partnerships: Administrative Office of the Courts Commission on Family Violence CJCC Department of Corrections Department of Juvenile Justice GBI Georgia Department of Community Health Governors Office of Children and Families Governors Office of Highway Safety Prosecuting Attorneys Council State Board of Pardons and Paroles Funeral Expenses The CJCC serves as the State Administering Agency (SAA) for numerous federal grant programs and manages state grant programs funded by the Georgia General Assembly. As the SAA, CJCC applies for grants on behalf of the State of Georgia and then makes awards to subgrantees to carry out approved programs. CJCC also ensures all subgrantees adequately perform all agreed-upon services while adhering to the requirements of the grant programs. (www.cjcc.ga.gov) Grants CJCC Divisions CJCC Divisions: “The Criminal Justice Coordinating Council (CJCC) works to make the criminal justice system in Georgia more efficient. This is accomplished by forging partnerships with local and state government agencies as well as non-governmental organizations in order to create results-driven programs, services and activities. The CJCC also serves as the state administrative agency for various state and federal grant programs in addition to the planning, research and evaluation activities that they conduct to better the criminal justice system.” (www.GANet.org) Purpose Overview of CJCC Grant Division Victim Services Organizational Chart (Mgmt) CJCC Policies Logistics LUNCH Telework Training Meet & Greet Braxton Misty Robert Thornton Nicole Jenkins CJCC Divisions: Economical Support Medical/Dental Expenses CJCC Criminal Justice Coordinating Council Victim Compensation Economical Support I. Victims Compensations “The Criminal Justice Coordinating Council (CJCC) works to make the criminal justice system in Georgia more efficient. This is accomplished by forging partnerships with local and state government agencies as well as non-governmental organizations in order to create results-driven programs, services and activities. The CJCC also serves as the state administrative agency for various state and federal grant programs in addition to the planning, research and evaluation activities that they conduct to better the criminal justice system.” (www.GANet.org) Inside CJCC CJCC Divisions: Agenda: The CJCC serves as the State Administering Agency (SAA) for numerous federal grant programs and manages state grant programs funded by the Georgia General Assembly. As the SAA, CJCC applies for grants on behalf of the State of Georgia and then makes awards to subgrantees to carry out approved programs. CJCC also ensures all subgrantees adequately perform all agreed-upon services while adhering to the requirements of the grant programs. (www.cjcc.ga.gov) Criminal Justice Coordinating Council LUNCH Funeral Expenses Crime Scene Clean – Up Services Counseling Expenses Purpose Overview of CJCC Grant Division Victim Services Organizational Chart (Mgmt) CJCC Policies Logistics LUNCH Telework Training Meet & Greet Braxton Cotton Misty Giles Robert Thornton Nicole Jenkins CJCC Divisions CJCC is the SAA for the below federal programs: Capital Case Litigation Initiative Edward Byrne Memorial Justice Assistance Grant (Bryne-JAG) Paul Coverdell Forensic Science Improvement Project Safe Neighborhoods (PSN) Residential Substance Abuse Treatment for State Prisoners (RSAT)
Transcript: New Hire Training Sexual Harassment Training Sexual Harassment 1. Why is it important? 2. Title VII of Civil Rights Act 3. EEOC 4. Social Media 5. What constitutes sexual harassment? 6. Who is affected? 7. How do we prevent? 8. What else do we do? Why is talking about sexual harassment important? 1 You need to know about this subject because: We all have the right to fair treatment at work Sexual harassment harms everyone, not just the victim It undermines the trust and respect necessary for a productive work environment Sexual harassment is not just a woman’s issue—men and women on every level may be either harassers or victims What's the Law? 2 Title VII of the Civil Rights Act prohibits employers from discriminating on the basis of race, color, national origin, religion, sex, or sexual orientation. The courts have interpreted sexual harassment as a form of sex discrimination that is prohibited under Title VII. State laws that address civil rights and fair employment practices also prohibit sexual harassment in the workplace. All forms of sexual harassment are illegal and cannot be tolerated. Equal Employment Opportunity Commission What's the law? 3 U.S. Equal Employment Opportunity Commission, or EEOC, defines sexual harassment as sexual conduct that is unwelcome, harmful, or illegal. Unwelcome conduct can include: sexual advances, requests for sexual favors verbal or physical conduct of a sexual nature displays of sexually explicit or suggestive materials. Harmful conduct can harm either the physical or emotional health of the victim, or of witnesses to the conduct. This can also negatively affect the atmosphere of the workplace in general. All forms of sexual harassment are illegal and cannot be tolerated. Social Media and Harassment 4 Inappropriate materials can constitute harassment whether they’re communicated face-to-face or electronically. Employees should be careful not to post offensive messages on social networking sites or to transmit sexually suggestive messages by e-mail, cell phone, or other electronic means. If it’s inappropriate conduct in person, it’s inappropriate in any form of electronic media and may constitute unlawful workplace harassment. Examples of inappropriate conduct include: A sexual comment about an employee’s photo posted on a social networking site Repeated text messages asking for a date Offensive photos or videos sent via e-mail or cell phone Sexual innuendo in a tweet, text, or email Quid Pro Quo 5 Quid Pro Quo translates to “this for that.” The victim is the target of a tangible employment action because he or she refuses a sexual request. Examples might include: Being fired Being passed over for a promotion or a raise Being given less desirable work assignments by a person in authority for refusing his or her sexual advances Being promised a raise or other job benefit in return for sexual favors Quid Pro Quo focuses on the harm done to the victim rather than on the specific conduct of the harasser. The employer is automatically liable if a supervisor takes tangible employment action - a Quid Pro Quo situation. Hostile Work Environment Hostile Work Environment is conduct that is either severe or pervasive, or both, that constitutes a hostile work environment. The offensive conduct might be aimed specifically at certain persons, or it might be more generalized throughout the workplace. This kind of regular and repeated conduct can include items displayed in the workplace that unreasonably interfere with job performance or that create an intimidating, hostile, or offensive work environment. Examples of a hostile work environment include: Posting sexually explicit pictures, calendars, graffiti, or objects around the work area Regularly using dirty words Making sexual jokes Using obscene gestures Making rude comments of a sexual nature Who is affected? 6 Clients and customers can also be guilty of committing sexual harassment against employees. Harassers and victims can be members of the same sex. Sexual harassment laws and policies also affect those who experience the harassment. These include: Direct targets of sexual harassment—for example, someone who is constantly subjected to a co-worker’s sexual advances is a direct target of sexual harassment and, therefore, a victim of an unlawful act. Bystanders and witnesses may also be considered to be sexual harassment victims. If you witness acts of sexual harassment against a co-worker, you may also be affected by harassment and may be protected under the law. Anyone in the organization, at any level!! How do we prevent it? 7 Know and comply with workplace policy on sexual harassment! Ask your supervisor or HR if you have any questions about your responsibilities. Address the incident of sexual harassment immediately. Report any incident that you reasonably believe is offensive, whether you are the direct target or not. Respond directly to anyone who is committing sexual harassment, making it clear that
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