Transcript: House of Quality Mech. Engr. Design Methodology By: Aarifa Khatri Section: 18106 Introduction Introduction House of Quality is used to get a better understanding of what the customer desires and how the desired product can be improved, compared to existing products. This is the customer perception that is desired through acquiring targets for the product. Customer Needs Customer Needs Most times, it is best to start off on the left side of the House of Quality. On the left side are the customer needs. These needs are rated based on the repetitiveness of the need in conducted interviews. Quantifying Needs Quantifying Needs In order to quantify customer needs, metrics are identified. These metrics can be very specific to each need. Ex: volume (m^3), portability, etc. This allows for us to see in which direction we need to improve a certain need. Customer Perceptions Customer Perceptions On the right most side is customer perceptions. Customer perceptions shows how well existing products fit the stated customer needs. It also compares and shows how well the desired product fits the needs. Target Target Target is the ideal new measure you desire for the product you will build. At the very bottom of HOQ, the metrics for competing products are compared to come up with target values that need to be met. Example Citations Citations Elmokadem, P. (n.d.). 8 Beginner Tips for Making Professional-Looking Videos. Retrieved September 27, 2020, from https://visme.co/blog/video-tips/ Hauser and Don Clausing, J. R. (2014, August 01). The House of Quality. Retrieved September 26, 2020, from https://hbr.org/1988/05/the-house-of-quality The Design Exchange. (2016). Retrieved September 27, 2020, from https://www.thedesignexchange.org/design_methods/79
Transcript: House of Kristen Peck ME 366J - Design Methodology TTH 8:30 Quality WHAT House of Quality: A method used when designing and planning new products that collects information about what customers want and need from a product. Structure A relationship matrix between customer needs, engineering specifications, and design features Why Why use HOQ? Conveys a customer driven process for the design of a product Interprets customer needs into specific feature specifications Allows a competitive analysis to other products in the market How How Puritan-Bennet Used the House of Quality (John R. Hauser) This sourced the origin and purpose of the HOQ technique The Cambridge Dictionary Provided a definition of House of Quality Steps in Understanding the House of Quality (J. Tapke, A. Muller, G. Johnson, J. Sieck) Gave deeper insight into HOQ analysis References Ref
Transcript: Sustainability Ceiling Fans Awnings Active Solar Heating Alice Springs - Weather Average Summer temperatures 20°C - 35°C Average Winter temperatures 3°C –20°C Rainfall varies from year to year Environmental Hazard - Bush fires, higher risks in late spring and summer Insulation: Reflective Insulation Sustainable Features Why is it important? There is a lot of environmental issues today so we have to do our best to preserve it for future generations and ourselves Heating & Cooling Power:Solar Shingles Sustainable Features What is it? Sustainability is maintaining the conditions under which humans and nature can co-exist effectively House Template Walls: Clay Bricks Foundation: Rammed Earth Building Materials Location 2nd Floor Door Hallway 1st Floor
Transcript: “We struggle to hire or keep the best people” “We need to fundamentally improve audit quality and value” Why trust us? “My audit budget is finite, yet I am expected to increase coverage” “We need to better understand risk” What is data analytics? Why is that our point-of-view? 85% Data analytics are important to strengthening audit coverage It's what we're hearing... Data Analytics for Internal Audit 81% Data analytics are important to improving the quantification of issues 74% Data analytics are important to gaining a better understanding of risks
Transcript: Start Techical Specification Presentation Ipad Pro What the Customers wants? Portability Hybrid Laptop/tablet Full Keyboard long Battery Life High Performance Quality Material Full OS Interactive Pen HD Screen Touch Screen Surface Pro 4 Who are the Competitors? House of Quality Technical Specs Correlatioships End Entire Quality House Break Down HP Spectre RAM Screen Size Accessory Compatible Full Size Ports Sensors Screen Quality Weight CPU Thickness WiFi Graphics Storage Security Battery Galaxy Tab S Lenova Yoga Book Mac Book
Transcript: What the customer wants? How to satisfy customer wants Interrelationships Relationship Matrix House of Quality McDonald's Analysis of competitors
Transcript: Quality House Workflow Cartography Customer Requirements Customer requirements Establishing stakeholder's needs by: surveys US news. Rank importance based off results. Establishing functions needed to meet stakeholder needs. Functionality Requirement Functionality Requirements Identify relationships between functionality and need. Relationships Relationships Show directional improvement for respective functions. Indicate correlation between functions. Completing the roof The roof Identify the targets. Prioritize the results by relative weight. The base The base Identify the closest competitors. Rank is based on stakeholder needs. Competitors Competitors End Result
Transcript: Nobody knows babies like we do! Quality products . Good Customer service. Every Kid really loves this store.. BABYLOU ABOUT US About Us BabyLou was established in 2004. It has been more than a decade since we started, where we have ensured to take care of every need and want of every child and infant under one roof, true to the caption “NO BODY KNOWS BABIES LIKE WE DO”. Our benchmark is to provide 100% customer service and satisfaction and continue to deliver the same with a wide range of toys, garments and Baby Products. Play and Create We Are Best 01 02 03 Block games Building Blocks help Kids to use their brain. PLAY TO LEARN in Crusing Adventures Our Discoveries Enjoy a sunny vacation aboard a luxury yacht with the LEGO® Creator 3in1 31083 Cruising Adventures set. This ship has all the comforts you need, including a well-equipped cabin and a toilet. Sail away to a sunny bay and take the cool water scooter to the beach. Build a sandcastle, enjoy a picnic, go surfing or check out the cute sea creatures before you head back to the yacht for a spot of fishing. Escape into the mountains Disney Little Princes in Also available for your Babies..... Also... Out of The World… Our reponsibility BABYLOU…. Our Responsibility All children have the right to fun, creative and engaging play experiences. Play is essential because when children play, they learn. As a provider of play experiences, we must ensure that our behaviour and actions are responsible towards all children and towards our stakeholders, society and the environment. We are committed to continue earning the trust our stakeholders place in us, and we are always inspired by children to be the best we can be. Innovate for children We aim to inspire children through our unique playful learning experiences and to play an active role in making a global difference on product safety while being dedicated promoters of responsibility towards children.
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