Happy Hour
Transcript: Happy Hour Final Thoughts: 1.) Young adults 2.) 18+ pop. (21yr olds) 3.) College students 4.) Local venue visitors/ families 5.) Mixed ethnicities (Prim. Hispanics & Asian Americans) 1) 15 minutes to even acknowledge we were here. 2) Ask for menus, didn't give them to us right away. 3) Waiter got confused with tables, brought us wrong drinks. 4) 15 in and they still haven't taken our food order. 5) 45 minutes, still haven't ordered. 6) Server was rude, didn't ask for order just came up. No "what can I get started for you". 7) Not friendly. 8) 1 hour, still no food. 9) Good with refills 10) 30 minutes after our order put in and no food. 11) 35 minutes later our food arrived. 12) 30 minutes after our food arrived and our 13) Waitress has not came back to ask if everything was/is ok. Scraps. We came here and sat down. After about 30 minutes we went up to a waiter and asked if we could be helped. A server then came over and apologized for the WAIT and took our order. About 40 minutes later with no drinks or food that we ordered, we just left. THANKS for wasting an hour of my life in your nonsense establishment. -Patrick S. (1 Star) Wings are at a cheap price on Tuesday and Thursday but service always takes forever. So if you plan on coming expect to WAIT. -Isaac L. (3 Stars) Ownership Buffalo Wild Wings Happy Hour Group Critiques 1.) Regular wings 1/2 priced/ happy hour drink specials 2.) Boneless wings 1/2 priced 3.) 3 dollar shareable appetizers 4.) 3/5 dollar domestic/specialty/ craft beers History You must be able to deal with rude customers, customers who are drunk, and difficult customers as well. Luisa Acosta, Ana Barbosa, Roy Campos, Noemi Bianchi Ariana Amaro People who work in this industry: -must have a lot of patience -good memory -people skills -are expected to be friendly at all times Service Industry “We have a passion for sports and we believe there is a champion in every child. It’s the core of our vision for community giving” Buffalo Wild Wings teamed up with boys and girls club of America to help more kids play team sports 1.) BWW's conceptualized in Buffalo, New York 2.) Relocated to Kent,Ohio 3.) James Pisbrow & Scott Lowery founders 4.) First restaurant opened in 1982 Columbus, Ohio. 5.) 1991 franchise begins( open for public ownership 6.) 40,000 franchise fee/ 5% annually salary royalty fee. 7.) 6 international locations Yelp Philanthropy Target Population If you go to Buffalo Wild Wings, make sure you have plenty of time and alcohol