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Gartner

Transcript: Gartner Overview What value does the LCM role bring to a Gartner client? Why Brittany Tharp? I am a L E A D E R Always creating ways to get out of my comfort zone Self motivator and driven to get MBA Being the best version of myself First in family to get either a bachelors or masters degree Create deadlines and stick to them One of kind personality Always thinking about positives, even in negative situations Optimistic Lead LCMs find the best way to help clients through research requests, notes, etc. Ensure client happiness ROI on client's contract Goal: drive value and renew contract with Gartner Brochure Event planning Policies and guidelines Intern Group projects Agenda Routine Oriented Entrepreneurial Gartner Overview How does Gartner help their clients? Helps clients understand the IT industry and make informed decisions about IT products Provides reports, overviews, and data to clients Research, consulting, and events company Industries: Banking & Investment, Education, Energy & Utilities, Government, Healthcare, Insurance, Manufacturing, Media, and Retail Value of LCM Role The Jim Moran Institute for Global Entrepreneurship - Risk-taker and self-starter Entrepreneurship Bootcamp for Veterans with Disabilities - help others Surrounded by like-minded entrepreneurial individuals Domain focused and high level concierge service Enterprise leader Organized and manages time appropriately Proactively sends articles to clients 80-100 clients Measured by client engagement and retention 650 analysts Any questions? Always Communicating Thank You! Liaison between marketing firm and The Jim Moran Institute staff Advise up to 10 callers daily Communicate with supervisor about intern Group projects Communicate with group members about deadlines and tasks Challenging group members Helps customers maintain best ROI Ensure clients have the right information at the right time by being proactive and connecting the pieces Gartner helps clients save time and money by providing information for better decision making around IT specific options Determined Gartner Presentation Brochure Events Projects are done a week in advance Problem solving Always working - never bored Guidelines and policies Priorize tasks accordingly Enthusiastic Why Brittany Tharp? What value does the LCM role bring to a Gartner client? By: Brittany Tharp

Gartner

Transcript: Growing with Gartner Michelle Blash Client Partner Applicant Roots Roots Graduated Summa Cum Laude Graduated Summa Cum Laude Corporate Experience Corporate Experience Key West, FL Bonita Springs, FL San Antonio, TX Philadelphia, PA Hyatt Regency Hill Country Resort and Spa San Antonio, TX Hyatt Regency Hill Country Resort and Spa San Antonio, TX Current Leadership Role Current Leadership Role Daily interaction with affluent customers who expect to be treated as if no one else needs attention or service Responsible to find win / win solutions to most problems Ability to think within & outside the box depending on the problem Understand the ‘gist’ of policies and procedures instead of blind allegiance to them when a unique situation does not fit Team leadership Utilize resources in efficient and effective ways Accomplishments Assistant Director of the Quarter Department of the Quarter Member of Hyatt Service Support Team Highest Associate Engagement Score Financial Metrics Service Metrics Television personality for Resort marketing Accomplishments Stem Stem Values Values Why Gartner Why Gartner Service Orientated Recruits and hires the best and brightest Supports leadership growth 4 years ranked among Glassdoor's top 50 companies to work for in the USA Searches for diverse workforce: "You don’t want every finger to be a thumb, index, middle, ring or pinky; you want them all to bring their unique talents / functions to the forefront" Blooming into Client Partner Role Blooming into Client Partner Role Asset to Gartner Asset to Gartner Corporate leadership experience in providing world class customer service Recognized for being a specialist in my industry Trained in empathy interviewing Utilize my strengths in customer service and coach me to help in areas of opportunity Client Partner Role Client Partner Role Builds relationships via direct communication and Customizes support Provides client satisfaction/ ensuring premium user experience Drives retention Creates revenue growth GROWTH TIMELINE GROWTH TIMELINE 2017 2018 2020 2021 2022 Start with Gartner and attend Gartner Symposium Promoted to area leadership role Promoted to team leadership role within Gartner Speak at Gartner Symposium Perform Ted Talk on customer service in IT Industry "Results don’t come from what you know, they come from what you do. College degrees and fancy job titles are no guarantees of success. A strong leader is knowledgeable, but knowing their results come from what they do makes them wise" Gartner's Garden Gartner's Garden Crossfit Kickboxing Forbes Traveling Fun Creative theme Connected to audience Customer service focused Feedback to enhance my future Feedback Thank you for this opportunity

Gartner

Transcript: provide proactive account management, with a key focus on driving retention in existing clients. Written research, webinars, consulting, symposium events,etc Key Focus on driving retention in existing clients, while looking for growth and opportunities with new clients. Why, me? The difference between me, and them Rapport Building Skills I am passionately committed to producing successful results. Internally An example of the value Gartner offers (cc) photo by Metro Centric on Flickr doodles Communicating effectively leads to building a closer relationship. The Client Partner drives client satisfaction and usage of our services, while creating revenue growth. Strong sense of purpose Core mission: To provide insight to technology leaders notes Budapest Act as additional resource throughout every phase of client projects Align client needs with the wealth of resources available San Francisco Not only did I learn the importance of building a relationship with your clients, but also building a strong relationship with the company you work with. 2012 Guide decision making to help save time, money, and mitigate risk Christina Ramos ability to surpass monthly referral goals 2010 Best Overall Teller Notes Passion for excellence Gartner is the world’s leading information technology research and advisory company. Stockholm Gartner (cc) photo by jimmyharris on Flickr 2014 (cc) photo by Franco Folini on Flickr Double click to crop it if necessary Delivering 10X the value of the service requested Maximizing profit and looking for growth opportunity Start path to excellence at Gartner Externally Deliver technology related insight neccesary for clients to make the right decisions, every day. Superior Communication The Client Partner Role My independence, work ethic, and sense of purpose, and will not stop until I have made it to the top. outlook Essentially, A successful client partner should offer superior communication skills, relationship building skills, and a strong sense of purpose. photo frame 2013 Place your own picture behind this frame! (cc) photo by Metro Centric on Flickr details Assets map Exceed annual quota and make it to winners circle. Maintain good client relationships, learn from successful CP's, and by maximizing all potentional growth. Grow professionally within Gartner Seek to exceed at all levels to advance within CP role. Maintain passion for excellence in CP role, stay curious, and utilize Client Managers. Important Details Work closely with AM to produce successful results Overview of Gartner

Gartner

Transcript: This visual is a simplistic understanding for our investors to know the perfect time to invest and stay logical instead of cutting edge. Helps you answer WHEN you want to invest in a particular technology. By: Callie & Malik Why Do I Care? What is Gartner? Gartner's Hype Cycle Hype Cycle- Helps us to understand WHEN we should invest. Magic Quadrant- Helps us to identify WHAT to invest in. Investing at the wrong time, with the wrong company could absoultely destroy us. Saving you in the long run from investing in the wrong company. Gartner gives us access to teams of analysts that know everything about what we need access to. Magic Quadrant Gartner is the world's leading IT research and advising company. Specialize in technology research. They work with every family of technology. The best resource for a start-up company to enable them to be leader's in their industry. Enables everyone in a business to intelligentally make cost efficient decisions. Being cutting-edge without spending that amount of money. Qualitative analysis Summary of technologies Addresses different firms on 2 axis to complete a vision, puts them in categories. The categories show you the strength and weaknesses of the different vendors. Some technologies are great for certain things. Niche software- is most important to find out specifically what is best for what you have. Help you make better decisions for less money. Save a lot in not having many employee's on the clock. We are essentially renting so much knowledge Gartner's Importance

Gartner

Transcript: Gartner Panel Interview Carlotta Galasso About me About me My cultural values Economics Studies Team sports & dedication Self sustained Travels 4+ years in Amsterdam In my spare time.. Animal shelter volunteering Astrophysics Event Planning Traveling Friends-Family-Sports Languages Why Gartner for me Why Gartner for me? Values Forward looking vision Great impact on Leaders'decision making Fueled by curiosity& Unbiased Diversity & Inclusion Customer Success The Importance of investing in client relationships to ensure success ACHIEVEMENTS Achievements A Glance Highlights Key Activities Key Activities CS-Sales Interlock Cisco Live Presenter Global CS Award New Hires Mentor Operations Summary Global Event Committee Cisco Executives CS feedback Cisco Volunteering Competitor's Workshops creator CS-US Intermediary Culture crew founder Adoption content creator Partner Enablement Single CS point of contact for Italian Market Leaders Cisco CEO Personal Award CEO Recognition Colleagues say about me... SPECIAL Words Why adding me to the team? Why me for Gartner? What i can bring What I can bring 01. 03. 05. People person & Team player Positive, driven and eager to learn Good in prioritizing tasks and managing significant workload meeting deadlines 02. 04. Thorough Understanding of CS and Italian Market Top Performer under pressure and Challenges Core Values Core Values EMPATHY&EMOTIONAL INTELLIGENCE BUSINESS RATIONALITY&LOGIC Q&A Any questions? Grazie for your attention! Q&A

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