WestEd Strategic Roadmap
Transcript: IS STRATEGIC ROADMAP IS STRATEGIC ROADMAP The purpose of the IS Roadmap is to provide a single view of the strategic direction of the Information Services Department. The Roadmap: Aligns our work and how we do it (e.g., resources, budget) Help each IS staff member understand priorities and goals Promotes communicating to the Executive team and WestEd staff Making our colleagues happy and productive in their use of IT and enabling WestEd to improve education. IS Mission Statment MISSION STATEMENT Where will we focus our resources? STRATEGIC OBJECTIVES STRATEGIC OBJECTIVES Investigate and apply new technologies to find creative solutions that enhance the way staff work and serve their clients. INNOVATION INNOVATION Help WestEd and IS maximize productivity by creating more effective and efficient business/work processes. Productivity Productivity Ensure that our infrastructure and data are resilient, secure, and optimized. Stability Stability Provide expertise and help to individuals and groups so they can be successful. SUPPORT SUPPORT Increasing staff's comfort and ability to embrace technology in their own work and with their clients. Learning in the digital age Learning Innovation Areas of Focus: 1 – Apply technology to meet needs 2 – Leverage emerging technology 3 – Collaborate with Programs Innovation Investigate and apply new technologies to find creative solutions that enhance the way staff work and serve their clients. Apply technology solutions to address user needs and business requirements. Example projects: Extranet Development environment CACHE Area of Focus #1: Apply technology to meet needs Innovation Investigate and apply new technologies to find creative solutions that enhance the way staff work and serve their clients. Find/discover new technology solutions and analyze good applications to use it. Example projects: Artifical Intelligence Web Components Unified Communications SW defined networks Area of Focus #2: Leverage emerging technologies Innovation Investigate and apply new technologies to find creative solutions that enhance the way staff work and serve their clients. Establish partnerships with programs to explore new directions and/or emergent areas of work supporting project goals. Example project: State of the States and Assessment System Visualizer (data visualization) Area of Focus #3: Collaborate with Programs Innovation Investigate and apply new technologies to find creative solutions that enhance the way staff work and serve their clients. Productivity Areas of Focus: 1 – Agency process improvement 2 – Program process improvement 3 – IT process improvement 4 – Personal productivity Productivity Help WestEd and IS maximize productivity by creating more effective and efficient business/work processes. Combine process improvement with technical solutions to improve agency internal business processes. Example projects: HRIS Procurement (LanDesk) Project Lifecycle (CRM, Project Review) Area of Focus #1: Agency process improvement Productivity Help WestEd and IS maximize productivity by creating more effective and efficient business/work processes. Combine process improvement with technical solutions to improve program/projects' ability to support clients. Example projects: NCSI (Saleforce TA app) Area of Focus #2: Program process improvement Productivity Help WestEd and IS maximize productivity by creating more effective and efficient business/work processes. Optimize processes (sometimes aided by technical solutions) to improve IS department workflow. Example projects: Agile Tech Gov Tech/Dev guidelines Testing and continuous integration Area of Focus #3: IT process improvement Productivity Help WestEd and IS maximize productivity by creating more effective and efficient business/work processes. Boost individual efficiency and productivity and increase employee engagement through new technological solutions. Example projects: Collaboration tools Video Conferencing Instant messaging Area of Focus #4: Personal productivity Productivity Help WestEd and IS maximize productivity by creating more effective and efficient business/work processes. Stability Areas of Focus: 1 – Business continutiy/disaster recover 2 – Security/compliance 3 – System moderization STABILITY Ensure that our infrastructure and data are resilient, secure, and optimized. Ensure that WestEd can continue to operate in case of serious incidents or disasters and recover to an operational state within a reasonably short period. Example projects: Data center redundancy DR Vegas Dual network connections Area of Focus #1: Business continuity/ disaster recovery STABILITY Ensure that our infrastructure and data are resilient, secure, and optimized. Protect WestEd information assets - data, documentation, networks, applications, and systems - from unauthorized access, alteration, or destruction. Example projects: Onelogin Encryption Box security Endpoint management Antivirus (Sophos) Area of Focus #2: Security / compliance
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