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Transcript: IS STRATEGIC ROADMAP IS STRATEGIC ROADMAP The purpose of the IS Roadmap is to provide a single view of the strategic direction of the Information Services Department. The Roadmap: Aligns our work and how we do it (e.g., resources, budget) Help each IS staff member understand priorities and goals Promotes communicating to the Executive team and WestEd staff Making our colleagues happy and productive in their use of IT and enabling WestEd to improve education. IS Mission Statment MISSION STATEMENT Where will we focus our resources? STRATEGIC OBJECTIVES STRATEGIC OBJECTIVES Investigate and apply new technologies to find creative solutions that enhance the way staff work and serve their clients. INNOVATION INNOVATION Help WestEd and IS maximize productivity by creating more effective and efficient business/work processes. Productivity Productivity Ensure that our infrastructure and data are resilient, secure, and optimized. Stability Stability Provide expertise and help to individuals and groups so they can be successful. SUPPORT SUPPORT Increasing staff's comfort and ability to embrace technology in their own work and with their clients. Learning in the digital age Learning Innovation Areas of Focus: 1 – Apply technology to meet needs 2 – Leverage emerging technology 3 – Collaborate with Programs Innovation Investigate and apply new technologies to find creative solutions that enhance the way staff work and serve their clients. Apply technology solutions to address user needs and business requirements. Example projects: Extranet Development environment CACHE Area of Focus #1: Apply technology to meet needs Innovation Investigate and apply new technologies to find creative solutions that enhance the way staff work and serve their clients. Find/discover new technology solutions and analyze good applications to use it. Example projects: Artifical Intelligence Web Components Unified Communications SW defined networks Area of Focus #2: Leverage emerging technologies Innovation Investigate and apply new technologies to find creative solutions that enhance the way staff work and serve their clients. Establish partnerships with programs to explore new directions and/or emergent areas of work supporting project goals. Example project: State of the States and Assessment System Visualizer (data visualization) Area of Focus #3: Collaborate with Programs Innovation Investigate and apply new technologies to find creative solutions that enhance the way staff work and serve their clients. Productivity Areas of Focus: 1 – Agency process improvement 2 – Program process improvement 3 – IT process improvement 4 – Personal productivity Productivity Help WestEd and IS maximize productivity by creating more effective and efficient business/work processes. Combine process improvement with technical solutions to improve agency internal business processes. Example projects: HRIS Procurement (LanDesk) Project Lifecycle (CRM, Project Review) Area of Focus #1: Agency process improvement Productivity Help WestEd and IS maximize productivity by creating more effective and efficient business/work processes. Combine process improvement with technical solutions to improve program/projects' ability to support clients. Example projects: NCSI (Saleforce TA app) Area of Focus #2: Program process improvement Productivity Help WestEd and IS maximize productivity by creating more effective and efficient business/work processes. Optimize processes (sometimes aided by technical solutions) to improve IS department workflow. Example projects: Agile Tech Gov Tech/Dev guidelines Testing and continuous integration Area of Focus #3: IT process improvement Productivity Help WestEd and IS maximize productivity by creating more effective and efficient business/work processes. Boost individual efficiency and productivity and increase employee engagement through new technological solutions. Example projects: Collaboration tools Video Conferencing Instant messaging Area of Focus #4: Personal productivity Productivity Help WestEd and IS maximize productivity by creating more effective and efficient business/work processes. Stability Areas of Focus: 1 – Business continutiy/disaster recover 2 – Security/compliance 3 – System moderization STABILITY Ensure that our infrastructure and data are resilient, secure, and optimized. Ensure that WestEd can continue to operate in case of serious incidents or disasters and recover to an operational state within a reasonably short period. Example projects: Data center redundancy DR Vegas Dual network connections Area of Focus #1: Business continuity/ disaster recovery STABILITY Ensure that our infrastructure and data are resilient, secure, and optimized. Protect WestEd information assets - data, documentation, networks, applications, and systems - from unauthorized access, alteration, or destruction. Example projects: Onelogin Encryption Box security Endpoint management Antivirus (Sophos) Area of Focus #2: Security / compliance
Transcript: Republic of the Philippines UNIVERSITY OF RIZAL SYSTEM Morong, Rizal GRADUATE SCHOOL PROMOTE ICT ACCESS
Transcript: LTG PASSIONATE LEARNERS Sense of Curiosity Zest for Learning Desire to Improve Strong self-belief Personal motivation Growth mindset Complex problem solving Crtitical thinking Creativity People management Confident Person Self-directed Learner Concerned Citizen Active Contributor ST 1: Provide a forward-looking instruction programme for engaged and deep learning Beyond learning for grades to learning for mastery Beyond learning in school, to learning everywhere, throughout life Beyond learning for work, to learning for life, with spirit and purpose ST G 1.1 Developing students who are CURIOUS, IMAGINATIVE and INNOVATIVE STG 1.2 Motivating students to achieve academic success ASSESSMENT iNNOVATIVE curriculum using Active Learning foster joy in learning nurture entrepreneural dare refresh the Singapore spirit Strategic Roadmap
Transcript: Stephen Scoblic Strategic Road Map Framework Framework Assignment: Increase Revenue Elevate Team Performance Solution: Needs Finding Strategic Road Map Kick-Off and Management 1 STEP Needs Finding: STEP 1 Team Research App Research Business Model Research Team/ Leadership Questionnaire Interview Team and Key Stakeholders Examine On-boarding Flow Best Practices Define Problems/ Pain Pain Points Define Goals/ Success Team Research Topics On-boarding: Pain Points, Inefficiencies Opps for Automation? Adoption/ Engagement: Good, Blockers, etc. Bugs, Issues, Feature Requests Time Spent: Onboarding/ Value Add/ Renewals/ Expansion/ Issue Resolution Goals clearly defined? Suggestions Questions Team Questionnaire STEP 2 Strategic Road Map: Beta Plan One-On-One's Finalize Plan/ Obtain Buy-In 2 STEP Define Problems and Opportunities List Goals Detail Strategy Detail Tactics Develop Timeline/ Milestones Define Success - KPI’s, NPS, Etc. Beta Plan STEP 3 Kick-Off and Management: Strategic Roadmap Management Style Elevate Rep Skills Resources Needed 3 STEP Psychologically Safe Environment Guidance Accountability Communication 'Why' Management Style One-on-One’s Joining Calls Education Sessions Tracking Performance Workflow Optimization Time Management Quarterly Bonuses Elevate Rep Skills Total Revenue, Increase/ Decrease Retention Target 95% Adoption Rate Increase Engagements/ Transfers Shortened Onboarding Time Renewal Rate Number and Scale of Upsells Tracking Performance Intercom Meetings w/ PM, Mkting, UX/UI CRM Efficient Comms Tool Centralization of Docs Easy Access Knowledge Base/ Wiki Stipend for Activities Resources Goal Strategy and Tactics Timeline/ Milestones KPI's Strategic Roadmap Example Roadmap Assignment: Increase EPM Team Revenue Solution Needs Finding Strategic Roadmap Kick Off and Management Conclusion Conclusion Core Strategies Reduce Time to Value Increase Value Decrease Time-Per-Client Elevate Rep Skills Additional Revenue Streams
Transcript: Durex strategic road map 2023 Bianca Corban Puck van der Weg Emma Beekmans Vienne Coenen January January launching opioid page on the website Making a press release Launching the campaign on social media Launching the tea bags Having a press conference Launching opioid crisis page on website Launching opioid page What is the opioid crisis What is our mission as Durex Their collaboration with rehab centers An informational section about the teabags and a link to them A section where they can sign up their email A feedback form for people who have used the teabags Opioid crisis Explanation about what is going on with the opioid crisis and what Opioids do in your body Opioid crisis Mission Durex Showing that the effect of having sex release the same endorphins, mentioning that Durex is already very invested in healthcare and wanting to use their knowledge and profession to help tackle a crisis that America is struggling with, showing that the money of the teabags will be given to rehab centers in West-Virginia. They can also mention that for now they are trying to help tackle the crisis in the state with the most opioid-deaths and when this is proven a success that they want to take on more states. Mission Durex Rehab centers Here a list will be shown with whom they work and where the centers are etc. Rehab Centers Teabags Teabags There will be a button that can send people straight to the teabags and where they can buy them. Information about the ingredients and how to use the teabags. Here will also be a Q&A for further questions they may haves Email This is to stay updated with what Durex is doing and to be able to help them if they have any ideas on how to help tackle the crisis. Email Feedback Feedback Here we can create a two-way dialogue to measure the success of the teabags and improve the products to the satisfaction of the consumers. Press Release Press Release We have to focus on our target audience: the target audience of Durex. (18-30) People struggling with addiction, have been addicted or people who know someone who is addicted/ have someone in the family. We will write about our essentials: Why the collaboration with Durex? What is our end goal? How do we know if this will work? Why is it important? When and where will it happen? Campaign social media Campaign Social media Creating more awareness and spreading information about our products Listening to our consumers and how they feel about our new campaign Tea bags Teabags - Free product samples can be used to - The benefits of product sampling - The purpose of handing out free samples - How will we measure success Product samples Product Samples -Introduce your product to new people who aren’t familiar with it. -Maintain relationships with current customers and generate loyalty. -Increase the number of people who know about the things you sell. -Encourage clients to buy from you again and again, as well as additional sales of new products -Attract attention to your brand at an event, or in the run-up to one. Benefits Benefits - Help customers make purchasing decisions - Reciprocity - Increase brand exposure and affinity - Improve consumer confidence - Test new products -Increase sales at the point of purchase - Increase customer loyalty Purchasing decisions Purchasing decisions Customers must go through a number of experiences before making a purchasing decision. The first step is to recognize a need, goal, or problem. This occurs before they begin looking for information on a possible remedy. Following that, potential customers think about a solution and its alternatives. When deciding between various options, a shopper is influenced by a large amount of information. Personal preferences or biases, as well as price and availability, all have a role. They can try the product for themselves, which is a more direct experience that allows them to evaluate and grasp a solution more rationally. Reciprocity Reciprocity When someone does something good for you, it makes you want to reciprocate by doing something pleasant for them. This behavior is known as reciprocity, and it occurs when your company provides free samples to clients. They feel obligated to do something "good" in return for obtaining something from you, such as purchasing a product as a thank you for the opportunity to try a sample. It's possible that people are motivated by guilt rather than a desire to reciprocate. The psychology of giving buyers a taste of what you're selling works in your advantage in either case. Brand exposure & affinity brand exposure & affinity Samples aren't merely for luring in new clients. Giving new samples to existing clients as a special offer also helps to develop brand loyalty. Providing the samples, as well as excellent service and a pleasant ambiance, is critical—clearly, giving away free items isn't enough to win over every consumer. Improve consumer confidence consumer confidence Before handing over their credit card information in exchange for the
Transcript: FRM Strategic Roadmap Process and Approach Process Phase 1 October 10-11, 2019 Senior leadership undertook facilitated sessions to identify a future vision, a mid-term picture and a one-year plan. Phase one: Developing a draft Phase 2 November 2019 Large and small consultation sessions with key stakeholders. Phase two: Stakeholder engagement Topic 2 Topic 2 Subtopic 1 Subtopic 1 Subtopic 2 Subtopic 2 Topic 3 Topic 3 Text Text Pictures Pictures Topic 4 Topic 4 Map Map Chart Chart Topic 5 Topic 5 Timeline Timeline 2019 Topic 6 Topic 6
Transcript: Zero cost to Cabin Crew How? Utilising the existing software infrastructure and applications Using in-house nous and technical specialists Utilising the combined brain power of the Community of Practice (Sharepoint & Nintex) Michele Slater - Business Analyst, IT Timothy Malone - IT Business Partner, Cabin Crew Craig Petersen - Project Manager, Sharepoint and Office 365 Integration Vikas Adak - Project Manager, Sharepoint and Office 365 (technical) Christian Schieber - Project Manager, vCabin Current State Business Systems Tools/Apps The need for innovation within the Business Systems is paramount to enable the functionality of this team to keep up with; 1) the demands of a data hungry business 2) technologies available to be consumed Cabin Crew Business Systems vCabin phase 1 launched successfully, phase 2 to be progressively worked on and launched Existing reporting is Excel based and manual/macro heavy Too greater reliance on key individual ownership of excel files - succession planning hindered due to technical ability around the excel sheets Software systems (Oracle, Sabre) all exist independently of each other Minimal IT support due to lean business model What are the benefits? End Game Support For Cabin Crew: The access to forms whenever, wherever CC Admin: Automation of data entry jobs seeing increase in productivity Consistency of information Accuracy of information Historical records For Management: Better reporting functions Accurate reporting functions and dashboards Useability of dashboards Management of customer satisfaction At your fingertips data No cost, major benefits Connectivity of all company data Stabilisation confirmation required from IT as to Sharepoint functionality Direct email notification from workflows Incorporation of Office 365 to wider business group Management of vCabin to ensure consistency Sharepoint list creation on Office 365 Sabre email reverting to Sharepoint Email Creation of PowerBI dashboards for relevant management level Form creation for all non complex forms PowerApp creation for BYO devices Innovation is the process of translating an idea into a good or service that creates value for the business. Cabin Crew access to forms on their own devices (anywhere, anytime) Forms are collected on a Office 365 (O365) Sharepoint Site Workflows automate notification to relevant parties and systems (Oracle and Payroll) PowerBI is utilised as the go to function for all reporting ensuring up to the minute data analysis of data captured on the O 365 Sharepoint platform Integration of data from other systems - Sabre, vCabin, Oracle, other departmental areas Removal of key person dependencies Support by BAU IT for all the above systems What's the cost? vCabin on Cabin Supervisor/Flight Manager Ipads PowerApps (forms, surveys etc) built on O365 accessible from any device PowerBI - dashboarding up to the minute data Sharepoint - Platform to hold large amounts of data Office 365 - accessing email/sharepoint data Existing Support What are the missing links? Future State IT supported functionality - all Microsoft platform applications IT Business Partners to encourage business requests to innovate and further develop the applications available to the business Transactional support regardless of MDM or BYO devices 2017 Strategic Roadmap for Cabin Crew Innovation Initiatives
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