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Transcript: Free Read PowerPoint Project Judith Rumelt, better known by her pen name Cassandra Clare, is an American author of young adult fiction. Main Characters Summary Prominent literary item Will Herondale-Will has dark hair and ocean blue eyes. Will is rude and cruel because he believes everyone that loves him will die. He believes this because a demon put a 'curse' on him. Tessa Gray- Tessa has blonde hair and grey eyes. She is very witty and enjoys literature. Recommendation of book Setting Jem Carstairs-Jem has silver hair and eyes, due to the drug he was tortured with before his family was killed. He plays the violin and is very kind, caring, and lovable. The most unique thing in Clockwork Angel is that there are supernatural occurrences such as demons, shape shifters, witches, vampires, and werewolves, etc. I definitely recommend Clockwork Angel by Cassandra Clare. I recommend this book because it uses great figurative language, such as "The machine walked like a man." Also, "There was a boy standing in front of her. He couldn´t have been much older than she was-seventeen or possibly eighteen. He was dressed in what looked like workman´s clothes-a frayed black jacket, trousers, and tough-looking boots. He wore no waistcoat, and thick leather straps crisscrossed his waist and chest. Attached to the straps were weapons-daggers and folding knives and things that looked like blades of ice. In His left hand-slim and long fingered-was bleeding where she had gashed the back of it with her pitcher. But that wasn´t what made her stare. He had the most beautiful face she had ever seen. Tangled black hair and eyes like blue glass. Elegant cheekbones,and long, thick lashes. He looked like every fictional hero she´d ever conjured up in her head. Tessa Gray goes to London to live with her brother. When she arrives Tessa is captured by twin sisters dubbed 'the Dark Sisters'. She was tortured and forced to use her gift of shape shifting for evil until Will Herondale rescues her. He then takes her to the institute, a place for shadowhunters to be cared for. Tessa meets the residents of the institute, Charlotte Branwell, the head of the institute, Henry Branwell, Charlotte's husband and inventor of a many great inventions, Jessamine Lovelace, girly and against all things shadowhunter, Jem Carstairs, a kind but very ill shadowhunter. Presentation Themes Clockwork Angel by Cassandra Clare Most unique thing in the book Presentation by Canaan Hall Clockwork Angel takes place in the institute, and the Dark Sister's home. The institute is an old church with very many rooms for passing visitors. The Dark Sister's house is large but sparsly furnished, in Tessa's room there is a bed with restraints, a mirror, and a nightstand with a few books. The themes for Clockwork angel are; you always need friends that you can trust, don't judge someone by their looks you don't know what they are going through, and even someone you wouldn't expect could be the hero. Cassandra Clare One prominent literary item in the book is personification. Personification is used throughout Clockwork Angel, such as "The machine walked like a man." Another example is, "The door creaked with a noise that sounded like a scream."


Transcript: Overview WHAT IS PODIUM? Centralizes Interactions Collects Reviews Creates a Record of Employee Contact Podium is a privately held technology company headquartered in Utah that develops cloud-based software to help businesses modernize customer interactions, such as messaging and customer feedback, and improve their online reputations. Centralized Customer Communication Centralized Customer Communication With Podium, you can conveniently manage and respond to every message across multiple channels, all from one platform. Leads Questions about an existing account Reviews Requests for extra services Requests to set up online bill pay Away messages generated by the automated call notifications Types of conversations Life-cycle of a Podium Lead Lead comes in on Podium CSR Support assigns conversation to appropriate CSR CSR communicates with customer through Podium to set up appointment Lead is scheduled and put in the system Technician goes out for estimate Technician sells service and sends customer a review invitation Customer completes online review and APC gets a notification from Podium The marketing team responds to reviews Respond as soon as you receive the message Double check your spelling and grammar, always send professional responses Should sound like one consistent conversation Texting/web chat is their preferred method of communication, so do not call them unless necessary Practice active listening (reading) and really pay attention to what they are asking Make sure you have the correct information before relaying it Best practices when responding to a conversation on Podium: Best Practices Collecting Reviews Collecting Reviews Conveniently collect reviews on multiple sites using one platform effortlessly with a simple text. Manage all your reviews from within Podium in real-time, so you can instantly respond to customers. Best Practices Best practices for sending review invitations: Ask the customer's permission to send the link and whether they would like it via email or text Send the link while you are still there so that you can walk them through the process if necessary Do not call it a "Podium review" because that is industry jargon that the customer will not recognize. It is best to say "Online review" because it can come from Google, Facebook, Yelp etc. Never send a customer a review link outside of normal business hours unless you are currently servicing their property and they know you are going to send it Accolades Special recognition for positive reviews: Whether you are a technician or CSR, if a customer leaves a positive review for you or mentioning your name, you will receive company wide recognition. This may be in the form of an email, a manager reading the review during a company meeting, or even the marketing department using the review in an ad or promotional materials. Incentives Incentives for reviews: Although technicians are required to send a minimum of 5 review invites per month to be eligible for their commission, that is not the only incentive to send them. Why is it important? Why do reviews matter? Employee Communication CSR/Technician Communication: Throughout the day CSRs and technicians need to communicate with each other often. Texting through Podium prevents the phone lines from being clogged with these calls. Podium also provides a record of your conversation that both parties can go back to for reference


Transcript: VIP 6 GALA VOLUNTEER 9 Ballroom Entry 1 KIM HOCKEY FLOATS VIP 10 VIP 9 VIP 8 GALA VOLUNTEER 9 KIM HOCKEY FLOATS Registration Table GALA VOLUNTEER 9 Music Music VIP 7 GALA VOLUNTEER 2 GALA VOLUNTEER 3 VIP 4 GALA VOLUNTEER 6 VIP 10 Ballroom Entry 1 PODIUM Magician VIP 4 VIP 5 VIP 4 GALA VOLUNTEER 5 BHANGRA VIP 4 VIP TABLE VIP 7 Registration Table GALA VOLUNTEER 2 VIP 10 Ballroom Entry 2 VPA GALA VOLUNTEER 4 Ballroom Entry 1 VIP 9 VIP 4 7-7:05 PM VIP 6 VIP 9 GALA VOLUNTEER 9 PODIUM GALA VOLUNTEER 3 Yvonne Tabin - Doors open - Magician wanders. One volunteer stays with him - VIPs seated. One volunteer. - Two volunteers at Reg table - Two volunteers at each entry (total of four volunteers) Ballroom Entry 2 VIP 10 Registration Table Ballroom Entry 2 CAUCE PRESIDENT VIP TABLE VIP 6 - Bhangra leaves centre stage. One volunteer. - Yvonne introduces CAUCE president. One volunteer. - Two volunteers at each entry (total of four volunteers) - One volunteer stops music. Ballroom Entry 2 VIP 5 VIP 9 Ballroom Entry 1 VPA GALA VOLUNTEER 5 VIP 6 VIP 6 GALA VOLUNTEER 5 DANCE FLOOR Ballroom Entry 2 GALA VOLUNTEER 6 VIP 4 - VPA sits down. One volunteer. - Dinner is served. - Two volunteers at Reg table. - Two volunteers at each entry (total of four volunteers). - One volunteer begins dinner music. Ballroom Entry 1 VIP 8 VIP TABLE VIP 8 VIP 6 Music 9-9:30 PM GALA VOLUNTEER 5 VIP 6 VIP 7 GALA VOLUNTEER 5 GALA VOLUNTEER 3 VPA PODIUM VIP 5 Yvonne Tabin KIM HOCKEY FLOATS VIP TABLE VIP 8 VIP 8 KIM HOCKEY FLOATS VIP 7 GALA VOLUNTEER 4 - Yvonne sits down. VPA gives come remarks. One volunteer. - Two volunteers at Reg table. - Two volunteers at each entry (total of four volunteers). - One volunteer at music station. Music VIP 8 GALA VOLUNTEER 6 GALA VOLUNTEER 9 - CAUCE president presents lifetime achievement awards. One volunteer. - Two volunteers at each entry (total of four volunteers) - One volunteer stops music. KIM HOCKEY FLOATS GALA VOLUNTEER 4 VIP 8 GALA VOLUNTEER 1 Ballroom Entry 1 GALA VOLUNTEER 5 VIP 5 GALA VOLUNTEER 2 Yvonne Tabin GALA VOLUNTEER 3 GALA VOLUNTEER 6 Registration Table VIP 7 GALA VOLUNTEER 5 Yvonne Tabin VPA GALA VOLUNTEER 3 Registration Table 7:10-7:20 PM GALA VOLUNTEER 9 Registration Table Music GALA VOLUNTEER 4 VIP 5 VIP TABLE PODIUM 8:37-8:40 PM GALA VOLUNTEER 3 VIP 10 VIP 6 - Yvonne introduces VPA. VPA steps onto podium. One volunteer. - VPA gives welcome speech. - Two volunteers at Reg table - Two volunteers at each entry (total of four volunteers) - One volunteer stops music. VIP TABLE GALA VOLUNTEER 9 VIP 5 PODIUM CAUCE PRESIDENT DANCE FLOOR GALA VOLUNTEER 1 Music DANCE FLOOR Registration Table Music Music 7:05-7:10 PM VIP 9 GALA VOLUNTEER 6 VIP 10 PODIUM PODIUM GALA VOLUNTEER 2 VIP 4 GALA VOLUNTEER 4 Registration Table Yvonne Tabin KIM HOCKEY FLOATS 8:30-8:37 PM GALA VOLUNTEER 5 VPA VIP 7 VIP 4 Yvonne Tabin VPA GALA VOLUNTEER 1 CAUCE PRESIDENT VIP TABLE VIP 6 CAUCE PRESIDENT DANCE FLOOR GALA VOLUNTEER 4 DANCE FLOOR VIP TABLE - Magician is escorted out. One volunteer distributes payment. - Yvonne gives dinner welcome. One volunteer. - Two volunteers at Reg table - Two volunteers at each entry (total of four volunteers) - One volunteer stops music. VIP 10 VIP 7 GALA VOLUNTEER 9 GALA VOLUNTEER 3 VIP 4 PODIUM GALA VOLUNTEER 4 KIM HOCKEY FLOATS VIP 4 GALA VOLUNTEER 6 CAUCE PRESIDENT KIM HOCKEY FLOATS GALA VOLUNTEER 3 GALA VOLUNTEER 2 Yvonne Tabin GALA VOLUNTEER 6 VIP 8 Yvonne Tabin VIP 9 Music Ballroom Entry 2 VIP 9 6:00 -7:00 PM 7:20-8:30 PM VIP 9 CAUCE PRESIDENT DANCE FLOOR VIP 10 VPA GALA VOLUNTEER 6 Music PODIUM PODIUM PODIUM KIM HOCKEY FLOATS VPA KIM HOCKEY FLOATS DANCE FLOOR Music Ballroom Entry 1 CAUCE PRESIDENT - Doors are closed. - All volunteers gather for last review of tasks. - One volunteer begins music. - Two volunteers at Reg table. - Two volunteers at each entry (total of four volunteers). - Two volunteers check decor. Ballroom Entry 2 GALA VOLUNTEER 9 GALA VOLUNTEER 4 9:30-12AM GALA VOLUNTEER 5 VIP TABLE Ballroom Entry 2 - Bhangra is escorted out. - Two volunteers at each entry (total of four volunteers) - One volunteer rocks out some tunes. GALA VOLUNTEER 3 - Second Bhangra performance and lessons. - Two volunteers dancing. - Two volunteers at each entry (total of four volunteers) - One volunteer facilitating music. GALA VOLUNTEER 5 VIP 10 GALA VOLUNTEER 6 VIP 8 GALA VOLUNTEER 6 5:30-6 PM VIP 9 Ballroom Entry 1 GALA VOLUNTEER 4 Ballroom Entry 2 Ballroom Entry 1 GALA VOLUNTEER 5 VIP 5 - Dessert is served. - First Bhangra performance. One volunteer - Two volunteers at each entry (total of four volunteers) - One volunteer stops music. Ballroom Entry 1 GALA VOLUNTEER 4 VIP 7 Registration Table VIP 10 VIP TABLE CAUCE PRESIDENT VIP 9 KIM HOCKEY FLOATS DANCE FLOOR VIP TABLE GALA VOLUNTEER 3 VIP 7 VIP 5 Ballroom Entry 1 DANCE FLOOR GALA VOLUNTEER 9 GALA VOLUNTEER 4 GALA VOLUNTEER 3 GALA VOLUNTEER 9 Yvonne Tabin VIP 8 Ballroom Entry 2 8:40-9 PM Yvonne Tabin Registration Table VIP 5 Registration


Transcript: Can you think of any news stories from the past six months, which affect or involve young people? When issues that affect young people come up in the news, how often do you hear their voices? According to the Youth Media Agency's submission to the Leveson Inquiry, around 70 per cent of all references to young people in the media are negative. 'You mean I have to listen to someone talking who I don't know, playing music I've not picked, in an order I've not decided?' A variety of voices, backgrounds, opinions and experiences A UK-wide team of young people who are under 25 and who want experience in broadcasting. With no reporters and no adults, Podium podcasts feature the voices of ordinary teenagers from all over the UK talking honestly about the serious and the silly. Podium is a daily podcast, featuring only the voices of the under 20s, created by broadcast journalism students from across the UK Johanna Derry Editor, Twitter podiumme Facebook Audio gives a level of anonymity to young people. It allows them to speak without feeling self-conscious about whether they're being judged on their looks. weekly vox pops Why podcasts and not radio? In the aftermath of the riots, Podium's Founder Camilla Byk decided she could give young people a positive platform where they could air their views. That platform is features But we think there's more to the under 20s than hoodies and A* achieving blondes in the UK How does it work? Why audio? We're familiar with the stereotypes of young people


Transcript: Easy to use Interface 0476812969 80 Videos / Webinars (over 50 hours of content) Targeted training & help on specific topics or tasks on Podium Increase in the amount of information that can be entered into Client Needs Analysis and Preliminary Assessment fields. Increase from 255 - 1000 characters. Data Mapping To NextGen Apply Online Don't forget to send your feedback and suggestions through to us!! Drag & Drop File Upload World Class Marketing Templates Commercial Lending Worksheets 5 Million to spend on Podium in 2017 Serviceability Calculators Create a Google account, search podium knowledge on Youtube and hit subscribe Build on what we have already done. Product Level Commission to Application Linking Data Flow / Capture Improvements APRA regulation (APG223) impacted H.E.M 34 calculators changed Podium has the most integrated serviceability calculators in the industry Podium can now capture and pass through BSB and account information for Assets NextGen made our requested changes in November '16 that took us to 99% High Availability Commissions to CRM Ability to capture and submit insurance referrals to Allianz Integrated into Podium CRM. Referrals are saved against client & application Total of 3,500+ leads have been referred to Allianz since inception Data Flow / Capture Enhancements Continued Filter Incorrect or incomplete application status's from Lenders Flag Assets that are to be sold prior to Settlement. Back Up Podium Server Campaign Monitoring so you know what is scheduled to go out 20+ auto campaigns Podium Knowledge - Youtube Channel Application Level Commercial Lending Reporting Insights Personalised Communications To Activate on your Podium please send request to Device Responsive 14 of these campaigns also have an SMS option Identify expenses that commence after Settlement Podium to NextGen - apply online has shown 96% of data currently maps successfully Electronic Lodgement Equipment Finance Device Responsive Lender Application Status Filter A back up server to flip the switch to should something impact on the performance of Podium Allianz Insurance Referrals Podium Production Server Personalisation of template

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Transcript: Nobody knows babies like we do! Quality products . Good Customer service. Every Kid really loves this store.. BABYLOU ABOUT US About Us BabyLou was established in 2004. It has been more than a decade since we started, where we have ensured to take care of every need and want of every child and infant under one roof, true to the caption “NO BODY KNOWS BABIES LIKE WE DO”. Our benchmark is to provide 100% customer service and satisfaction and continue to deliver the same with a wide range of toys, garments and Baby Products. Play and Create We Are Best 01 02 03 Block games Building Blocks help Kids to use their brain. PLAY TO LEARN in Crusing Adventures Our Discoveries Enjoy a sunny vacation aboard a luxury yacht with the LEGO® Creator 3in1 31083 Cruising Adventures set. This ship has all the comforts you need, including a well-equipped cabin and a toilet. Sail away to a sunny bay and take the cool water scooter to the beach. Build a sandcastle, enjoy a picnic, go surfing or check out the cute sea creatures before you head back to the yacht for a spot of fishing. Escape into the mountains Disney Little Princes in Also available for your Babies..... Also... Out of The World… Our reponsibility BABYLOU…. Our Responsibility All children have the right to fun, creative and engaging play experiences. Play is essential because when children play, they learn. As a provider of play experiences, we must ensure that our behaviour and actions are responsible towards all children and towards our stakeholders, society and the environment. We are committed to continue earning the trust our stakeholders place in us, and we are always inspired by children to be the best we can be. Innovate for children We aim to inspire children through our unique playful learning experiences and to play an active role in making a global difference on product safety while being dedicated promoters of responsibility towards children.

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