Transcript: Employee Spotlight Savannah Ryan At Work Part of our Smarty Fam • Started September 16th • Software Developer on the Accounting Team • Will respond to Sav • Around the office she's know as Savannah 2 Sav Facts • Loves to sing! (demonstration) • Knows a lot of random facts about way too many things. (Trivia Death match: Taylor B vs Sav R) • Speaks Spanish At Home • First Concert... American Authors, The Script, and Fallout Boy Dislikes • Meatloaf • Biggest Fear... NEEDLES • Getting nervous and going pigeon-toed • Loud heel walkers & loud chewers Wishful Thinking • Desired Superpower... The power of manipulation/inspiration. • If she could become an expert at something with a snap of her fingers ... Programming • A hobby Savannah would love to get into ... Road biking • If Savannah weren't human she'd want to be a ... Flamingo Fun Facts • Savannah cannot live without a hair tie • An Item on Savannah's bucket list ... See the Northern Lights • Savannah wants to be remembered as kind and accomplished • BIG fan of Doctor Who Dreams do come true If given $1,000,000 Savannah would purchase ... At Play 2020 Jeep Grand Cherokee w/ power locks and windows, anti-lock brakes, backup camera, steering assist, sunroof, moonroof, air conditioning, detachable passenger side steering wheel, and tan italian leather interior. Picture Time We were both young when I first saw you... The Fam Damily Questions?
Transcript: Employee Spotlight Jacen Christensen Smarty Pants Work • Inbound Sales Development Representative • Since October 2020 • Surprised by "how frickin nice everyone is" • Best known around the office for... Devilishly good looks and/or his fleece. • Fears the post-SmartyStreets belly Fun Facts • Inspired by... Fun Facts Elon Musk • Favorite place in the world... Fish Lake, UT • Languages... English, Nihongo • Passionate about... Entrepreneurship • Would love to be an expert in... Coding A little more about Just Facts • Hobby Jacen would love to get into ... • Proudest accomplishment ... • Recommended Podcast ... • A quirk you may have noticed ... • Least favorite food ... • Secret fanboy of ... • People ask Jacen for help with ... • First Concert ... • Desired Superpower ... • Animal reincarnation ... Jacen Writing His lil' boy, Jack How I Built This w/ Guy Raz Loud talker Seaweed PBS Masterworks Classics House/ Car trouble The Head & the Heart Power of Flight House dog Picture Time Pictures Q&A
Transcript: Employee Spotlight Presentation The Daily Grind PBO Task Portal The PBO Task Portal is utilized as a ticketing system for internal issues. I help maintain the list, work through tasks and assign tasks out to other team members. TRAC WORK TRAC Case work / Back-end Support TRAC is currently our main follow-up driver for working accounts. It communicates with LLEAP in order to pull account data and assigns representatives work to do based on some complicated back end assignment logic. "Front End" Support "Front End" Before a case can be submitted to Huron, it first has to be approved by Jose Belmontes. I meet with supervisors and managers that put in tickets for workflow changes. This time is used to understand what is being requested and to come up with a strategy to solve the issues at hand. "Back End" Support "Back End" Once I have finished getting the materials I need to submit a case. I put everything together and have it submitted to be worked on by Huron. There are then 5 steps that each case goes through. 1. New 2. Gathering Requirements 3. Assigned 4. Pending Test Results Approval 5. Pending Final Sign Off The Bane of my peaceful Existence Insurance Provider Accounts Admin I am the main administrator responsible for maintaining the insurance provider accounts. This is a collection of Provider accounts used to verify patient information such as eligibility and claim documentation. I also create accounts for Payers that we do not currently have. These additions are made based on requests from the PBO Task Portal. People like to lock the Accounts All the time The Handy Man part of the job General IT Work I am the front line support for any technical issues within the office. Which means that I receive tickets (and sometimes emails) from supervisors and managers requesting for issues to be resolved. This could be software or hardware. Common Devices include Computers, Fax Machines, Printers, Battery Backup Units, Decorations. Hardware Issues Hardware I run through a fairly standard set of checks for both Software and Hardware Issues: Gain an understanding of the issue at hand. Formulate a plan of attack based on previous like issues. Attempt to resolve issues based on plan generated in step 2. Evaluate if attempted changes fixed the issue. If the issue is not resolved, either attempt new solution or submit ticket to IS Software is a little more complicated to troubleshoot than Hardware. There is a lot going on behind the scenes, it is often very difficult to ascertain the exact nature of the Issue at hand. Software Issues Software The set of checks for Software is (typically) the same as Hardware: Gain an understanding of the issue at hand. Formulate a plan of attack based on previous like issues. Attempt to resolve issues based on plan generated in step 2. Evaluate if attempted changes fixed the issue. If the issue is not resolved, either attempt new solution or submit ticket to IS There are rare occasions where a component of software becomes corrupt. This typically constitutes the need for the software to be uninstalled and then re-installed on the machine. This is where my main form of Process Improvement comes in. Programming scripts to perform actions that a user would take in order to automate the process either partially or as a whole. Where the Magic Happens Programming / Automation Current Forms of Accessible Automation: Excel Based Macros (VBA) Access Databases (Mixed) SQL Based Reporting Microsoft Office Applications interface with each other by using a programming language called Visual Basic for Applications (VBA). VBA allows me to create functions that perform actions that a human would, but MUCH faster. A macro could feasibly turn a manual process that takes 20 minutes and turn it into 20 seconds. Excel Based Automation Excel Access Databases are database structures that are object oriented and can facilitate the design of a User Interface that end users can interact with. Access Databases offer a chance to centralize data and automatically record and store information. With Access Databases you can create automated queries (with SQL) that generate reports based on information either in the database itself or through a network connection to another data-set, such as the Clarity Database. Access Databases Access SQL offers a unique opportunity to create full reports that are completely adhoc. A programmer can pull data points from any number of networked databases to pull and organize data in a seemingly infinite number of ways. SQL typically requires that the programmer is fairly familiar with how the data they are interacting with is organized. For data sets that are as big as the ones we use in Healthcare, programmers typically utilize what is called a Data Dictionary. SQL Scripting SQL
Transcript: EMPLOYEE SPOTLIGHT Sean Blair Started October 2020 Sales Team WORK • Sales Team Manager "I may not be a smart man, but I know what love is" —Forrest Gump • Work with the Sales Team to increase sales performance, improve processes, and work cross departmentally to be a better and well rounded team. • Surprised that there was a dentist office right smack in the middle of the SmartyStreets building Dolla dolla bills y'all! Dolla dolla bills y'all! Brother Tom FUN FACTS Inspired By: Carrie & Kids Favorite Place on Earth: Surprising Fact: Can still kick flip! Fav Sports Team: Green Bay Packers Fam Traditions: BONUS Philosophy on life: "More energy is expended being angry or bothered. I would rather smile, laugh, and enjoy life than bitterly trudge through the mundane." Star Wars Christmas PJs, Secret Fan: Holiday Baking Championship Recommended Podcast: LORE Can't Live Without: A pair of VANS Finding any LEGO Minifigure Talent: WISHES Spirit Animal: An Eagle Instant Expert: Guitar Superpower: Heal by Touch Time Travel: 1985 Bucket List: Fly a Military Jet $1,000,000: Travel to Japan, find a diesel Toyota Landcruiser, import it to the US and love it! That and buy some land in ID and build my own little skate park on it. If Sean Could Swap Places with Anyone for a Day: PICTURES PICTURES Q&A
Transcript: Employee Spotlight Q&A Work Shaylee Kartchner Been with Smarty since: Software Developer July 19, 2021 What Shaylee does at Smarty: Write great code to build up the company software. Surprising thing about Smarty: How much fun we have! That is not typical at most jobs. G.O.A.T. Nickname: Play Shay Can't live without: Chocolate BYU Men's Volleyball Favorite sport team: Gotta Go My Own Way Go-to karaoke song: TV show secret fan: Haikyuu One Republic First concert: Painting Instant expert: A closer look What fictional character Shaylee most identifies with: Walter Mitty Christmas Chimichangas Favorite family traditions: Favorite place in the world: Oregon Bucket list: Wulingyuan Scenic Area Tiger Spirit animal: They're fierce. They're deadly. cute. They're... Pictures Pictures
Transcript: Employee Spotlight L. Rabe TE AMO, MAMA A Mother's Love A Mother's Love What is a Mother's Love - There is noting powerful as Mother's love. - is Unconditional. - is Not Perfect. SUPER MOM SUPER HERO - OFW for more than 20 years Selfless - Single MOM Tough "Life can be tough, but my mom is tougher" to you, what is “A MOTHER’S LOVE?” Q.
Transcript: huddle Mrs. Rossi huddle to crowd together crowd huddle separate
Transcript: NJ Roots High School and College (a.k.a. blurr) Time to get serious! FAQs Active Kid Baseball Soccer Swimming Biking Skiing!!! Tons of family time, great memories Camping Boating Beach Holidays (huge family) The high school years Same job....what's the big deal? Music Beach Study Beach Chills Beach Degree 12+ fun-filled years of traveling to beautiful and exotic places! Network support Java Developer Associate Manager – CRM Manager CRM (Part Time PM Data Warehouse) Siebel Application CRM Strategy and Implementation Customer MDR (Teradata) Loyalty Platform (Brierley) CMB (Websphere Message Broke) Campaign Mgmt. (Aprimo) RT Business Rules Engine (ARTIM) Data Analytics (SPSS) So why did I leave? Grateful The early years… Ski Team NYC Live music College Prep? Ha! What people think of NJ… The Sunshine State summed up… Garden State - the other side of NJ vs. Senior Manager of IT – CRM CRM Strategy ECDB SAS Campaign Mgmt ExactTarget Snow Reporting Experience of a lifetime Ski Country, NJ! Time to get serious (Part 2) Background Family Experience Life Outnumbered! I’ll say it for you….Tampa is not in South Florida!!! Time for College... Why South Florida? The better story..... First job interview… First job offer… Time to get serious (part I) First job Moral: I was an idiot... Second job What Exit? Who, not so much? Who do I like? Born: February 23, 1977 Second of four kids Doug Salch - Sr. Manager, CRM Employee Spotlight - Volume I
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