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Employee of the Month!

Transcript: There once was an employee named Vivin. She has been working real hard for the past few months because she is running for employee of the month. Employee of the Month! Crime Stoppers!! :D When Tom came out he had put something in his pocket and chuckled. Vivin got suspicious. Vivin went to back to work but still keeping an eye on Tom. She knew she had to prove herself worthy of being Employee of the Month. So Vivin wrote a 10 page essay, front and back, just to prove herself. She wrote about this crime scence they are investigating right now and what she knows about it. Well 8 days went by and she was going balistic, and she was so excited she couldn't wait. She knew she had a good chance since that report. She knew she still had to show her boss what Tom was doing though. And then she got an idea. She thought of video taping him. She knew that would work. So she brought a camera to work and video taped him doing nothing and getting other people to do his work. So two days till that exciteing but nerve racking day but Vivin wasn't worried. She had been video taping him but wait... " Where's my tape" Vivin said with a worried look on her face. "This tape", Tom said. "How'd you get that?" Vivin asnwered. "It's for me to know and you to find out!!" Tom replied. "See you at the ceremony tomarrow Viv", he said It was the day of the ceremony and no one was in the office except her and she looked around and saw Tom's desk and thought of a plan to get back her tape. She stopped to see if anyone had come in but no one has so she headed towards his desk. Everyone gasped. Tom stood there, embarssed and didn't get Employee of the Month, Vivin did!!! Bibliography By: Maggie Ilderton She searched through his desk and finially found the tape and ran outside, She had made it just in time. She ran up to the stage and stuck the tape in the projector. Maggie Ilderton Well, there was another employee named Tom who was also running for employee of the month but he doesnt work. Vivin noticed Tom's work habbits and went to report him and get him disqualified but the boss didn't believe her. Being a great and trust worthy employee Tom Tape So Vivin left her bosses office nervous as could be. She thought her chance for employee of the month was over. Vivin Mrs. Dwight Vivin went back to work and wanted to get some proof. But while Vivin was, she saw her boss talking to Tom. She put a smirky smile on her face and watched.

Employee of the month

Transcript: Good Customer Service By: Rebecca N. Work Ethic - a belief in the moral benefit and importance of work and its inherent ability to strengthen character Work Ethic Having a good work ethic is; working together, being productive, honesty, taking the initiative, etc. Self-Management - a person controlling ones-self from the ability of doing something; handling Self- Management Skills - behavior, attitude, confidence, communication Positive Work Habits - things someone does at a work environment that can benefit ones performance Positive Work Habits - showing up on time - being polite to customers and co-workers - being clean and organized - recite customers orders and complaints to insure you heard correctly - contact management if customer doesn't agree with an issue ````` (1-2) Examples - greet them politely - say who you are - ask, "What can I get for you today?", don't just stare at them - smile - ask if that was all they wanted - remind them about the specials if any - ask if they want dessert, or a box to go (2-2) More Examples when Handeling Customers Attitudes - manner, disposition, feeling, position torward a regard of a person or thing Attitude - Smile - Stand up straight - Speak clearly - Recite after listening to customers - Don't moan and groan when people ask about something or change their order Positive Attitude Examples Like - preference, wanting to, or favor Liking - you have to like being around people - you have to like talking to new people - you have to like the work you do - you have to like giving people your full attention - you have to like dressing appropriately Being a server ... - complain to a customer - ask for a bigger tip - ask the customer to clean - call the customer a mean word - harm the customers food - spill the customers food on them - refuse to serve the customer Do Not ... Don't

Employee of the Month

Transcript: About MAY Employee of the Month Front of the House Front of the House Nominees F&B Ahmed Afrah *Waiter *Since 25th Feb 2016 Afrah has shown a lot of initiative, especially those that are in line with management strategic goals. First of all he has shown flexibility and is well adapted to the standards of the outlet when carrying out service. He is taking whole responsible of outlet. Furthermore, he has been very helpful with cost cutting measures for outlet, by reducing resources in use such as electricity and candles. He is also very helpful in maintaining the equipment in the outlet. Whatever assistance that is requested from him, is always promptly followed up. So he deserves to be nominated. Butlers *Arabic speaking butler *Since 20th Dec 2016 Aziza Ait Sermane She is hardworking, enthusiastic team member and helping the team when needed. She also helped us a lot with translations. In terms of revenue, she generated $11,613.45 extra revenue in the month of May 2018 Housekeeping *Room Attendant *Since 15th Dec 2016 Ahmed Solah Solah has been extremely committed to his job, he takes ownership of his responsibilities and ensures to do it with at most perfection. His quality of helpfulness is commendable here. He is ready to step up whenever challenges faces. He helps other villa attendants in heavy back to back situations without being asked to. His hard work and perseverance needs to be appreciated and so he deserves to be nominated. Front Office Vishaam Abdul Ghane *Buggy Driver *Since 10th Feb 2015 He is a very proactive person, always taking the full ownership about his duties and doesnt need a reminder to have the work completed. He has a very good communication skills and easily gets along both with guests and the team in general. He is doing his best to help the guests with their inquiries and actively goes forward to exceed guests expectations. F & B Wenli Hu *F&B Intern *Since 01st Sep 2017 Wendy has been a great support for the Meeru Team. She is new to the hospitality industry, however she was quick in learning the process and procedures at work. She also ensures all the revenue/financial tasks are done without any errors. The courteousness and dedication of Wendy toward work is persistent. Her warm an professional demeanor creates a positive work environment. Heart of the House Heart of the House Nominees Housekeeping Kafiul Islam *Public area attendant *Since 19th Oct 2007 He is definitely a hard worker in his area of job. He is dedicated and reliable too. His hard work and perseverance definitely needs to be appreciated. Kitchen Hassan Mumin *Commi *Since 28th Nov 2012 He is a very important person in our kitchen, we can call him the jolly of the kitchen even being a Commis. He is the one responsible at the Meeru Bar of all the preparation of the pizza section and he is able to work in all the kitchen restaurant because he has the knowledge and confidence with all the menu. He is passionate about his jobs and he deserve to be nominated. Security Krishna Bahadur Kutal Chettri *Security Officer *Since 18th Nov 2014 He is wokring with team spirit, always willing to take challenges. Selected as part of team motivation. Engineering Ali Yoosuf *Asst. Carpenter *Since 18th Sep 2017 He is one of the assistant carpenter in building service. He is flexible at any time for works and assisting to the fellow members and subordinates.

Employee of the MONTH

Transcript: Employee of the Month 3rd Quarter JULY JULY EMPLOYEE OF THE MONTH CRITERIA • Attitude/ Behavior/ Work performance • Team work (Such as putting extra hours to the operation with no overtime requested) • Colleague goes out of the box to do or to create something new to the work place related • Guest comments • Extra miles to exceed guests expectation/ Maintains a good guest interaction • Recognition of each individual colleagues extra effort towards the operation • Practice of integrity and loyalty etc. Nominees Month of JULY FRONT OF THE HOUSE FRONT OF THE HOUSE F&B Front Office Security Christian Jewell Colin Nuqui Housekeeping Madhav KC Nominees Month of JULY HEART OF THE HOUSE HEART OF THE HOUSE Finance Kitchen Engineering Stewarding Raj Kumar Person Profiles Nominee Profiles Name: Colin Nugui Position : Waiter (Food and Beverage) Colin is hardworking, Loyal & dedicated to his work. He always ensures the task was complete within his duty time. He has a good attitude, behaviour and he is a good team player. He is handling room service night shift alone without any issue which is before hadled by CAPTAIN only. He does prepare the breakfast buffet on time and help on the 1971 restaurant for breakfast operation. He is flexible on working shift and he can work any outlet along with Anees Pool bar as well. He is taking responsibility for F&B equipment and store items inventory Madhav KC Position : Housekeeping Attendant ( Housekeeping) Madhav is in charge of Night shift alone and taking owner shift even without supervision. Always make sure lockers are done before the staff arrive first thing in the morning. He is always taking care the counting of dirty linens besides cleaning public areas. Cleaning checked out balance rooms if there's any before going home. Helpful, honest, productive and with Yes I can attitude. Christian Jewel Position : Telephone Operator ( Front Office) Christian our operator who is working and covering both concierge and reception area. He effectively communicates with guest, with the team and that's probably the reason why his name have been mentioned several time in the guest's feedback. He studied, learned the reception works in small span of time to be able to cover the less manning in the team and he has the potential to learn new and additional skils for future career advancement. Christian is pleasantly dwell with the other team member and guest; he knows the arguing with other wont bring any good to the team. He chooses to be quite and didn't response to anyone who have tried to provoke him Name Position Text Name Position Text Person Profiles Nominee Profiles Name: Raj Kumar Position : Commis I (Kitchen) Raj has an excellent knowledge and understanding of his job, outstanding in taking responsibility very always gives his best, at work regardless of time and pressure of work, with his workload he always find the time to hlep his team mates to accomplish their task on daily basis. During the busy group tailored lunch buffet, where we received Korean groups, Raj worked very well with lunch buffet alone and new ideas to put delicious food out on buffet, he coordinate with all the sections for required of products and quantity. Name: Raj Kumar Position : Commis I (Kitchen) Raj has an excellent knowledge and understanding of his job, outstanding in taking responsibility very always gives his best, at work regardless of time and pressure of work, with his workload he always find the time to hlep his team mates to accomplish their task on daily basis. During the busy group tailored lunch buffet, where we received Korean groups, Raj worked very well with lunch buffet alone and new ideas to put delicious food out on buffet, he coordinate with all the sections for required of products and quantity. AUGUST Nominees Month of August Front of the HOUSE Captain - Food and Beverage Josephine Ballo Food and Beverage Josephine is hardworking and passionate on her job. She has a good team player moral and ability to handle the team. She does additional task of F&B Secretary which is apart from her task. She is self-motivated and good team player for another collague. She does always ensure guest satisfaction from her service. She does interaction during seric with to make guest happy and enjoy their stay thru Roda standard. She acknowledges the guest preferences during their stay in hotel Josephine Ballo Housekeeping Attendant - Housekeeping Gilbert Villapando Housekeeping He is in charge of PM Shift during absence of his Supervisor. Flexible and very helpful to his colleagues. Going home daily in Sharjah is not an issue for him as long as his all guest are satisfied with the service he is doing in the evening. Always working 12 hours without asking in return. Productive and with respect to his working areas and superiors. Fast learner and guest is always looking for his service. Speedy Gonzales of Housekeeping and with YES I CAN attitude. Gilbert Villapando Front Desk Agent - Front Office Philomena

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