Employee handbook template powerpoint

Employee Handbook

Transcript: Take on Additional Responsibilities It is important to know how to effectively communicate with your customer. When you are able to know when to listen and when to speak, it makes the communication process much simpler and effective. The ability to relay information clearly to a customer helps to avoid any confusion. Knowledge of Product Displaying you are confident to the customer is very important. By showing your confidence to the customer, the customer will be more engaged and believe in the products and services you represent Ability to Handle Surprises It is your responsibility to notify your employer if you are going to be late or miss work. Employers are not understanding if you fail to keep them informed why you were late or absent from work. However, they do understand that people get sick and have emergencies. Work Diligently and Efficiently Being adaptable within your service environment is essential in order to fully prepare for any surprises you may encounter while on the job. Working with customers throughout the day can lead to surprises and it is important to be able to overcome these surprises while maintaining a high level of customer service Having a friendly and compassionate personality is a key factor in being successful in the service industry. The more friendly and caring you are to the customers, the easier it is to build a rapport with them It is important to remember that we need to all work together as a team in order to achieve success for ourselves and our employer. This can be accomplished by practicing the following: Good communication Respect Collaboration Problem solving Friendly and Compassionate Time management is essential. Managing your time properly allows for efficient and effective customer service. Managing your time properly in the service industry can mean the difference between falling behind and not meeting your customer's needs and satisfying your customers provide excellent service Be Confident Employee Handbook Clear Communication Skills Ensure you understand what clothing and footwear are acceptable to be worn to work, i.e. uniform, closed toed shoes Attire should not impair your ability to perform your job duties effectively and efficiently Employees are required to have a groomed and neat appearance Employees must practice good personal hygiene which includes bathing, using deodorant, and practicing oral cleaning habits Punctuality - Be on Time Use Positive Language Time Management Skills Appearance and Proper Clothing In order to deliver excellent service, patience is a necessary skill. Allow customers to present their entire case before speaking, listen to what they are saying in order to determine the real issue. Take the time to review the information with the customer to ensure you got it. A slow and steady demeanor can help calm an angry customer. People with good work habits tend to be more successful in their careers. Good work habits are more important than ever because of today's emphasis on productivity and quality. The cumulative of good work habits ensure quality and productivity in one’s work that eventually adds up and benefits you and your employer. Customer service skills are essential and important. With good customer service skills you are able to communicate and help your customers in a manner that is pleasant and effective. Incorporating good customer skills will help you excel in the workplace and will also allow you to better resonate with your customers. Guide to Good Work Habits and Customer Service Skills Teamwork Follow Workplace Rules and Etiquette It is important to give a fair day's work for a fair day's pay. Personal business should not be conducted on breaks and outside the workplace. Work phones and computers should not be used for personal reasons. Working efficiently allows tasks to be performed effectively and completely. Using positive language that is motivating and persuading, is the most effective way to reach your customer. It is important to be cheery and ask how their day is going. Incorporating simple manners shows respect to the customer and generates a positive tone When asked to do something extra that may not be part of your daily routine, do so in an accepting and positive manner Volunteer for tasks which will allow you to learn something new which in turn will make your a more valuable employee and asset to the restaurant Be willing to go that extra mile Patience - Good Listener It is extremely important to be punctual to work by arriving when your employer has scheduled you to start your workday. Coworkers rely on your to be punctual and when you are late the day is disrupted and this effects staff and customers in an adverse way. Each employee should know and understand the workplace rules Keep safety in mind when your are working by developing habits that will allow you to avoid accidents Following rules at the restaurant are important in achieving success, for both the employees and the restaurant It

Employee Handbook Template Powerpoint

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