Transcript: Abide by theses rules or don't work at all This company is only responsible for employee injuries only if the employee is at work. We are not responsible for injuries outside of the work place. if you are to get hurt on your job we will be sure to attend to your needs asap. You will only be able to leave if their is an incident that occurs in the work place or in your personal life.please see page one of attendance for more information. Employees shall be required to attend at least 19 days of work a month unless the following is to occur: Safety Leave policies Our customers are very important to this business. It is our job to satisfy their wants and needs. Just as as i expect you to respect your co workers i also expect you to to respect our customers at all times. If their is an problem or incident that occurs then i expect employees to politely alert the manager or the assistance manager. disciplinary actions will be taken upon of the aggression of the employee if they do not abide by the rules of the employee handbook. this is a calm environment and this company will like to keep it this way. You will be handled at the at the worst expense possible. Disciplinary actions Termination Procedures we will not tolerate any kind of sexual behavior towards any of employees or coworkers. you will be immediately terminated from the job and reported to authority's ASAP. Customer Service Employee Handbook You will be terminated if you are the cause of the problem in the work place. If you choose to leave on your own i suggest that you leave with a letter letting us know of your resigning. > death of family or friend >celebrated or religious holidays >Personally sick or injured >Government involvement(jury duty,court orders) Harassment Attendance
Transcript: -Child Day Care- By:yasmine Cohens The attendance polices will be Mon- friday 7-7PM If you have to call let me know 2hrs before If want be able to work the schedule i assigned talk to your manager Reference Page Customer service skills is when a customer service rep greets the guests and ask if you have any questions or concerns. Customer Service For the termination procedures your manager/boss will contact you either in meeting,email or maybe a phone call. Termination is like when your boss fire you from the job. So dont do nothing that is not allowed in the work place of children and you will have a good job. EmPlOyEe HaNdBoOk Safety Attendance Email Policies Harassment is not allowed in the work environment of the work place . if any issues occur in that manner your boss will have a talk with you and the person you harassing. Termination procedures The email policies for childcare services is only to the employees that attend the business and emergency only. Also if you have any concerns or question you can email your boss. The leave polices for the child care is a 2 week contact with your boss before leaving the job. Also a notification form on everything that you have accomplished in the child care field. Disciplinary actions - Make sure everyone is in a save environment - The place is going to be gated -Keep all hands, feet and objects to your self -Any emergency see a manager - If any issues occur between employee and employee please handle it like adults or talk to your manager http://www.livestrong.com/article/18273-safety-tips-childcare-facilities/ Harassment If any of the employees get in trouble the punishment will lead to these examples - 1st warning 2nd referral 3rd- suspended. Leave polices
Transcript: C.S.E. Cont. Customer service expectations Work habits cont. 4. Reliability: Staying consistent 6. Break time 1. Be On Time 1. Be Courteous: If you see someone who looks like they need help ask them; "Is everything okay?" What are good work habbits? 7. Competence: You must have the knowledge and skills in order to help the customers. Before taking time off for personal reasons notify your boss 2 weeks ahead of time. When ever someone is in need of assistance be there. you shall remain calm at all times no matter the issue, and if needed call the super visor 8.customer service 3. Keep your Supervisor informed 3. Responsiveness: Being in a timely manner while providing a service keeps customers happy and without complaints Continue on for expectations of good customer service 2.Being Knowledgeable Matters: Work habits cont. When customers come to you with a question you should almost always have an answer. C.S.E. Cont. Doing your work is why you were hired by us. Stay on track with your duties and be on time with what is asked of you. At work you should be groomed and have your piercings removed. Its important that your clothes are clean and you wear the appropriate attire. 8. Communication: Keep the customer informed and make sure you are clear about what you're talking about. 5. Personal Hygiene 2. Work Efficiently Employee Handbook 6. Security: Keeping things confidential and letting them know its safe. 4. Dress Code If something is wrong notify your adviser immediately. 5. Credibility: Showing you are trust worthy and honest. Being on time is very important, people rely on you to b there when expected to help. If you show up late 3 times and do not notify us you will be released permanently. On your break you are free to use your personal things such as phones or eat. 7. Time off
Transcript: When it comes to good work habits, there are 8 habits that are very important. 1. Organization 2. Speak Up 3. Appropriate clothing 4. Be on Time 5. Positivity 6. Ask Questions 7. Socialization 8. Pay Attention With any job, it is important to be able to interact with costumers. There are 8 very important ones. 1. Patience 2. Positive language 3. Time management 4. Persuasion 5. Tenacity 6. Attentiveness 7. Communication Skills 8. Knowledge Positivity Employee Handbook Rather it's for an event, a meeting, or to work in general, being on time is a good habit to have. Always know the schedule and give yourself enough time to arrive at least 5 minutes before your shift. Connecting with costumers means being able to see what they are telling you without saying it. This is one that not many people think about. It's good to be able to persuade people while also keeping their interests in mind. It's important to convince them the product could benefit them. When speaking to a costumer, knowing everything about the product is important. It helps you make the sale and the costumer get what they want and need. Socialization Attentiveness Time Management Patience Ask Questions Appropriate Clothing Pay Attention Speak Up When in a meeting, don't be afraid to contribute. Speaking your opinion shows you care about your job and it's successes. It is important to ask questions because it means you are either interested or you want to do your work right. Costumer Service Skills Positive Language Tenacity Good Work Habits Costumer Service Skills It is very important to be patient with a costumer no matter what. Some might come to you mad and frustrated but staying calm is important in this situation. Organization It's important to give the costumer what they want but it's also important not to waste both of your time. If you don't know how to help a costumer, then hand them off to another employee. It's important to never cheat your costumers with lazy service. Costumers are the number on priority and all extra effort will be worth it. Communication Skills Be on Time Communicating with costumers is very big at any job. No mumbling or rambling, get straight but successfully helping them is important. Knowledge Clothing has a lot to do with getting and keeping a job. Having appropriate clothing is important because you want to not only work the part but look the part. When it comes to jobs, it is very important to be social. Communicating with fellow workers and your bosses is a big part of working. At any point in a job, it is important to have the good habit, paying attention. Rather that is taking notes in a meeting or when working hands on. Having a clean, tidy, and clean desk is important. It is important because then you always know where your work is and it looks like you care about your job. Good Work Habits Persuasion Having a positive language is just as important as a positive attitude. Speaking to a costumer with a professional tone helps the costumer feel better about what they're purchasing. No matter what you're facing or how close your work deadline is, it's important to always stay positive. No one would like to work with you if you're in a bad mood.
Transcript: You are important to the effective operation of this business. Therefore, you are expected to keep regular attendance. Safety Reference page TITLE..................................PG # Ngaio Music &Co. Handbook Customer Service pg 1 pg 6 Attendance Attendance...................................pg1 Safety...............................................pg2 Harassment...................................Pg3 Customer Service.......................Pg4 E-mail Policies...............................Pg5 Disciplinary actions.................Pg6 Leave Policies................................Pg7 Termination Procedures.........Pg8 E-Mail Policies Company e-mails are given to employees so that they can communicate with other employees faster they are also made so employees can send important messages directly to the recipient. E-mails should not be used to send any type of media to another person or employee or used for entertainment. Any e-mails sent in the company building should never defame any employees. You are allowed to use an alternative e-mail to send things that are prohibited on company e-mails but this should not hinder you from Instructing your students to the best of your ability. termination procedures pg 7 If you are going to be more than 30 minutes late please contact your employee manager. If you cannot reach your employee manager please send a formal e-mail to email@example.com or leave a voice mail for the office receptionist. Please give this notice as far in advance as possible If you miss a day(s) of work for other reasons than vacation you must notify your employee manager as far in advance as possible. if you cannot reach your employee manager please send a formal e-mail to firstname.lastname@example.org or leave a voice mail for the office receptionist. pg 8 horseplay, rough housing, or any behavior that can endanger another employee is prohibited employees must follow their supervisors safety instructions all equipment and machines must be used correctly and for what they were intended to be used for all employees must immediately report any workplace injury or accident to front desk or office or call 911 if it is an emergency our company takes employee safety seriously, so it is important that you follow the companies safety rules Disciplinary Actions pg 1 pg 3 Harassment pg 5 By: Ngaio Warrington At Ngaio Music & Co. we treat all are students with respect and the same. We teach them to the best of our abilities to prepare them for the real world and help achieve their dreams. We set and example for them and lead the way and also teach them how to be leader and self learners. We teach them so that they can teach others and change the world. Be creative in your teaching ways. Let them learn with their learning styles so that they are able to be the best they can be in their talent or field . Welcome to our company! its a pleasure to welcome you to Ngaio Music & Co. We are and energetic bunch with a passion to be creative and different changing the lives of students. We value each and everyone of our employees. This hand book will help make your work experience better. Because harassment is legally considered to be a type of discrimination, your obligation to prevent and remedy harassment tracks your obligation to not discriminate. Leave Policies pg4 pg 2
Transcript: Take on Additional Responsibilities It is important to know how to effectively communicate with your customer. When you are able to know when to listen and when to speak, it makes the communication process much simpler and effective. The ability to relay information clearly to a customer helps to avoid any confusion. Knowledge of Product Displaying you are confident to the customer is very important. By showing your confidence to the customer, the customer will be more engaged and believe in the products and services you represent Ability to Handle Surprises It is your responsibility to notify your employer if you are going to be late or miss work. Employers are not understanding if you fail to keep them informed why you were late or absent from work. However, they do understand that people get sick and have emergencies. Work Diligently and Efficiently Being adaptable within your service environment is essential in order to fully prepare for any surprises you may encounter while on the job. Working with customers throughout the day can lead to surprises and it is important to be able to overcome these surprises while maintaining a high level of customer service Having a friendly and compassionate personality is a key factor in being successful in the service industry. The more friendly and caring you are to the customers, the easier it is to build a rapport with them It is important to remember that we need to all work together as a team in order to achieve success for ourselves and our employer. This can be accomplished by practicing the following: Good communication Respect Collaboration Problem solving Friendly and Compassionate Time management is essential. Managing your time properly allows for efficient and effective customer service. Managing your time properly in the service industry can mean the difference between falling behind and not meeting your customer's needs and satisfying your customers provide excellent service Be Confident Employee Handbook Clear Communication Skills Ensure you understand what clothing and footwear are acceptable to be worn to work, i.e. uniform, closed toed shoes Attire should not impair your ability to perform your job duties effectively and efficiently Employees are required to have a groomed and neat appearance Employees must practice good personal hygiene which includes bathing, using deodorant, and practicing oral cleaning habits Punctuality - Be on Time Use Positive Language Time Management Skills Appearance and Proper Clothing In order to deliver excellent service, patience is a necessary skill. Allow customers to present their entire case before speaking, listen to what they are saying in order to determine the real issue. Take the time to review the information with the customer to ensure you got it. A slow and steady demeanor can help calm an angry customer. People with good work habits tend to be more successful in their careers. Good work habits are more important than ever because of today's emphasis on productivity and quality. The cumulative of good work habits ensure quality and productivity in one’s work that eventually adds up and benefits you and your employer. Customer service skills are essential and important. With good customer service skills you are able to communicate and help your customers in a manner that is pleasant and effective. Incorporating good customer skills will help you excel in the workplace and will also allow you to better resonate with your customers. Guide to Good Work Habits and Customer Service Skills Teamwork Follow Workplace Rules and Etiquette It is important to give a fair day's work for a fair day's pay. Personal business should not be conducted on breaks and outside the workplace. Work phones and computers should not be used for personal reasons. Working efficiently allows tasks to be performed effectively and completely. Using positive language that is motivating and persuading, is the most effective way to reach your customer. It is important to be cheery and ask how their day is going. Incorporating simple manners shows respect to the customer and generates a positive tone When asked to do something extra that may not be part of your daily routine, do so in an accepting and positive manner Volunteer for tasks which will allow you to learn something new which in turn will make your a more valuable employee and asset to the restaurant Be willing to go that extra mile Patience - Good Listener It is extremely important to be punctual to work by arriving when your employer has scheduled you to start your workday. Coworkers rely on your to be punctual and when you are late the day is disrupted and this effects staff and customers in an adverse way. Each employee should know and understand the workplace rules Keep safety in mind when your are working by developing habits that will allow you to avoid accidents Following rules at the restaurant are important in achieving success, for both the employees and the restaurant It
Transcript: Being prepared means you have everything with you and know what people are going to ask you and you studied for what they might as you. Trust WORK A FULL DAY. HAVE A GREAT ATTITUDE If you want to get better at something go speak with the people in your organization who are already doing it better than you. They’ll be happy to share and you’ll save a lot of wear and tear! You can’t go to the head of the class just by showing up. They say, “the average US worker actually only works 3.8 hours out of every 8 hour day.” If you put all the 15 minutes together that you waste everyday you’ll actually gain a couple of extra hours a day to do something that needs to get done! BE ON TIME Honesty Employee Handbook WORK YOUR TERRITORY PROPERLY. Be on time means, “If you’re not early you’re late.” If practice is at 5:30 and your team shows up at 5 to stretch and warm up YOU be there at 4:59. BE PREPARED Patience. ... Attentiveness. ... Clear Communication Skills. ... Knowledge of the Product. ... Ability to Use "Positive Language" ... Acting Skills. ... Time Management Skills. Responsibility Having a great attitude It’s easy to have a great attitude. Most people wake up with one or take having a great attitude for granted never realizing just how much work having a great attitude can really be. That’s where MAINTAIN A GREAT ATTITUDE comes in. Try maintaining a great attitude after life, or a game, or a play sends you a few negatives. Gabrial Ontiveros You should always be honest because then you might have a chance to get the job you want. Organized 8 Customer Service Skills That Matter. You should always trust the employees because they are trying their best to do everything they can to help you. The best indicator is to see if your tray, desk, drawers and cabinets are cluttered and messy or well-labeled and orderly.
Transcript: Mission -Must be on time -Keep clean -Do your job -If you need to call in sick or have problems, call 1 hour before work -1 hour lunch break Notes Improve every animals life to make them better and do whatever it takes. -No violence -Work starts at 8.00 A.M -Work ends at 7.00 P.M -Boss phone number (863)-657-1265 Soft skills Grooming Requirements My future business is to be a Veterinarian and own my own animal hospital. Employee Handbook Respectful On-time Nice Motivated Organized Patient Punctual My Future Business Dress Code "Care for the bear!" blue shirt no inappropriate language or pictures pants/shorts with belt and no holes flip flops or comfortable shoes Men- shaved face, no visible tattoos, natural hair colors, no piercings brush hair and teeth Women- natural hair colors, no visible tattoos, brush hair and teeth, no piercings Rules for the workplace Motto Able to work machines Fast typing Prior work experience Foreign language or English Technical Skills
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