CUSTOMER JOURNEY MAP
Transcript: minimal to no wait offer goodies to accommodate your stay (neck pillows, water, snacks, chap stick, glasses, etc.... doctors and staff are very friendly consultation is quick and swift they give you price of treatment on the spot treatment is personalized based on your needs they give you a goody bag before leaving with a toothbrush, toothpaste, and other dental necessities as a way to thank you for your visit South Reno 15 McCabe Dr Ste 104 Reno, NV 89511 Phone: 775-200-9061 they call to remind you of your 1st appointment they also send a text message as a reminder Initial Visit Overall first impression was pretty good, despite higher rates then other competitors. Despite higher rates, I continued service because they have a friendly environment, and they open on Saturdays which is convenient for me. They use a lot of technology to accurately diagnose your case, and give you the best results possible. They fully explain the difference between procedures so your always in the "know of things". They are quick, because they use the newest procedures/ technology, so your not sitting there for hours in treatment. Before you know it they are done, and ready to schedule you in for your next appointment. YES!!! It is.... Things I Noticed No, Nothing! From the looks of it I think they are very well rounded and wouldn't change a thing in the way they do business. I think they have enough staff to provide a quick service and they seem very knowledgeable in what they do. And yeah they do charge more for the same procedure you can have done elsewhere, but I guess there prices have to include the extra accommodations they feature. Would I Change Anything?? ONLINE SEARCH FOR ORTHODONTISTS CALLED SCHEDULED CONSULTATION In the beginning I wondered if their customer service would still be as good even after they get the customer???? Payments Northwest Reno 855 W Seventh St Ste 200 Reno, NV 89503 Phone: 775-200-9061 All though they have higher rates, they do make it so your able to make your payments when it's convenient for you. So long as you make a payment each month, they let you select which day of the month you wish to pay. For example you can request to pay every 10th of the month or every 3rd Wednesday, etc... CONTINUED SERVICE cute logo, very straight forward and to the point good employee culture very community oriented Each visit so far has been great, I don't think I'll have any complains with them. Oh, and one time a bracket came off and they scheduled me in for that same day which was amazing! Super attentive! Small con was that they didn't follow up to see if I had any questions after the first consultation. I was the one who initiated contact with them after a couple weeks, for further questioning. I'd figure they would do so, such as the other companies had done this. Thank You! I think their difference in rates can be acceptable, due to their superior customer service, when compared to other competitors. Even after you give them your service they remain as attentive towards you as they were during the first visit. They send you invitations to every, and any event they host, such as fundraisers, BBQs, etc... They are very good at memorizing who you are and they really get to know you as an individual and not just another client. They socialize with you, unlike other clinics where you sit there in dead, awkward silence while they finish. By: Estefania Sanchez Ent 493-1001 Prior to First Visit Pro's & Con's INITIAL CONTACT During Consultation Facebook, Twitter, YouTube,Blog, Google+, etc.... And the answer is.. Pro's: very friendly and upbeat staff, even over the phone multiple forms of contacting them multiple locations throughout Northern Nevada open on Saturdays, which is convenient for busy people Con's: initial appointment is scheduled far out they don't accept all forms of insurance they have a brand going for them customer service seems important to them can interact with them on different forms of social media CUSTOMER JOURNEY MAP
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