Transcript: Content strategy: 5 (+1) Best Practices Scott O. Handy firstname.lastname@example.org 404 / 550.4951 http://www.linkedin.com/in/scottohandy/ Step 0 = Plan ----------------------------------------- Step 1 = Align with business “Because of his professionalism, his reliability, his flexibility, it is always a pleasure to work with Scott. Not only does he unfailingly deliver high-quality work, but Scott is also always willing to help. Last but not least, his good humour contributes greatly to a positive team atmosphere, especially in times of pressure.” http://www.linkedin.com/references?mrp=&posID=32391537&goback=%2Ersm Plan Before starting your content strategy, you should have: Content strategy: 5 best practices • Mission statement • Business needs / goals • Buying personas • Buying cycle • Sales funnel • Secondary personas • SEO / SEM “Scott and I have worked together for several years and I have always been impressed with the pride he takes in his work and his great attention to detail. Scott was involved in the very successful launch of the new corporate website and has continued to ensure the high editorial quality of the site is maintained, liaising with colleagues and agencies globally. Scott and I work together across geographical and time differences and his common sense approach and friendly demeanor mean working with him is a real pleasure.” http://www.linkedin.com/references?mrp=&posID=32391537&goback=%2Ersm Calendar provides: Editorial calendar Accountability Blue print Priorities Budgets Integration (re)Purpose Milestones Expectations Hand-in-hand with planning Must haves: Living document(s) Changes over time Global in scope Content production > Resourcing > Prioritizing Content publication > Cross channels “A brilliant writer and editor, Scott is level headed, patient, and willing to make time to offer support and guidance to colleagues. Scott is a team player in every sense of the term. His insights and ability to consider the long-term impacts of decisions have saved many a project from certain disaster.” http://www.linkedin.com/references?mrp=&posID=32391537&goback=%2Ersm Align with business needs Brand awareness Lead generation Customer conversion Customer service Customer loyalty / retention Customer upsell Brand evangelists Measure success Ultimate business goal is: the conversion to a sale! Ultimate business goal is: Create a community of brand evangelists who will fight for your brand. by Scott O. Handy KPI's Automation Align with business cycle & RACE Marketing automation tool (Marketo) Lead life-cycle management > Progressive profiling > Lead scores Nurture campaigns Social media engagement Segmentation Increased share of voice Improved customer service Increased customer satisfaction Shorter sales cycle Increased sales leads Increased engagement with influencers Increased media share Increased speaking engagements Analytics Offline: Event registrations PR / Media Speaking engagements Online: CTR Visits Downloads Video views Registrations SEO / SEM Social media: Likes / Follows Shares Group engagement Comments Step 0 = Plan ----------------------------------------- Step 1 = Align with business Step 2 = Align with audience Step 3 = Right mix Step 4 = Measure success ... and a rich mix of formats The right mix Align with your audience Imagery Infographics Videos Events Webinars ROI calculators The right content in the right place at the right time Create content based on themes that matter to your audience & that intersect with what you offer Channels Buying personas Secondary personas Buying personas Secondary personas Offline: Print Events Swag Media CSR Online: Website Corporate blog Microsites Social media Email E-newsletters Webinars Mobile Analysts Students Use content to help move them through the buying cycle Journalists Job seekers RACE methodology Buying cycle Reach Reach Anonymous Examples: Job fairs Press releases Industry events Website Social media Infographics Buyer Lead Tactic: targeted content Schedules (When) Producers (Who) Types (What) Topics (Why) Channels (Where) CRM tool (Salesforce.com) Opportunity lifecycle Milestones Forecasts Cross-sell / upsell In order for content to be in the right place at the right time, it needs to be in a rich mix of places ... Use content to help move them through the buying cycle Tactic: long-tail content Tactic: long-tail content Examples: White papers Website Press releases Social media No knowledge No trust No sale No loyalty Buyer Engage Convert Subscriber Register to attend an event Like / Follow on social media Contact SME Apply for job More than copy Journalists Job seekers Analysts Students Anonymous Goal: build knowledge (brand awareness) Goal: build brand awareness Building brand awareness (= 'Anonymous' stage of Buying cycle) Act Goal: build loyalty Tactic: targeted content Goal: build trust Lead Tactic: mid-tail content Interact = Taking desired next step Know you Trust you Buy from you No loyalty Engage Act Examples: Customer
Transcript: Content Strategy Multidimensional Content The art of communicating with prospects and customers Content Marketing Strategy It's a strategic marketing and business process focused on creating and distributing valuable, relevant, and consistent content to attract and retain a clearly defined audience through out the journey and ultimately drive profitable customer action. It Includes: audio, visuals, and/or written Communications Growth Hacking Activation Keywords Content Creation Framework 1. Conceptualizing content 2. Planning a timeline 3. Creating a workflow: from its initial creation to publication. 4. Reviewing and editing content 5. Organizing and storing content 1. Conceptualizing content 1.1 Pillar Pages & Clusters 1.1 Conceptualizing content 1.1 Pillar Pages & Clusters 1.2 Blog Posts 1.3 Landing Pages 1.4 Branded Content 1.5 Ebooks 1.6 Event Magazine 1.7 Info graphics 1.2 Conceptualizing content 2.1 Brand Story 2.2 Case Study 2.3 White Paper 2.4 Products Portfolio 2.5 Corporate Brochures 1.3 Conceptualizing content 3.1 Offers InApp Messaging 3.2 Reports & Presentations 3.3 Re-engagement Emails 3.4 Re-engaging chat "Mobilemonkey" 1.4 Conceptualizing content 4.1 Reports InApp Messaging 4.2 Digital Reports 4.3 Certificates 4.4 Member & Customer magazines 4.5 Newsletter & Updates Emails Content Creation Framework 1. Conceptualizing content 2. Planning a timeline
Transcript: Brand Personas Pain points Solutions Entertainment Content Content Strategy Time and reason Format TOV Length Device Channel - hangouts Channel - restrictions Environment Audience Brand messaging Keywords Goals Monitoring SOURCES AND CREDITS News diary Editorial planning Brand events
Transcript: STRENGTHS Combination of catalog protective products and custom molding capabilities is a differentiator Qualified vendor at most medical device manufacturers Brand recognition in the Design Engineering community Quality system that understands needs of medical customers Library of standard materials with supporting certifications increases customer’s confidence and expedites approval WEAKNESSES Lack of clear direction on types of opportunities to pursue Sales team’ technical sales capabilities Industrial manufacturing company trying to add Medical Capabilities (e.g. automation, cleanliness) organically, competing against specialized, existing Medical Molders Significant gaps in non-protective/functional catalog product offering Lack of Strategic sourcing to support Long quote turnaround on custom opportunities THREATS Updated costing on cannulas shows this is not profitable and we will likely lose all of this revenue ~$500K in addition to $550K already lost Long sales cycle and frequency of product development stalls/cancellations Decline in number of new product introductions due to FDA (recalls and slower 510k/PMA) Low cost off shore sources for functional products Directives to move away from vinyl OPPORTUNITIES Promote Extrusion capabilities to support orthopedic and other packaging Traditional and Specialized materials Focus on Custom, Manufactured Silicone Poor market perception of Qosina due to pricing Show how things would improve Pro Conclusion Con SWOT EXAMPLE Describe the next steps Describe the desired state Get your audience excited Idea 2 Pro Pro Con Con Refer back to the pros and cons Idea 1 How problems can be resolved Pro Describe the idea you think is best Strategy Recommendation What if we do nothing? Medical Segment Dashboard Based on Jim Harvey's speech structures Explain how it will help Con
Transcript: Partners & CRM data CONTENT STRATEGY Social listening Video INSIGHT Partners DIGITAL ARCHITECTURE CONTENT PRODUCTION Content governance Search Website Graphics User journeys Strategy CONTENT DISTRIBUTION Copy CONTENT SCHEDULING Traffic data Social Tone & editorial standards Technical build
Transcript: content you create curate and share should be related closely to your companies mission and focus on topics related to your industry or niche so through this you can be their trusted advisor Content Do & don'ts content strategy = planing + creation + distribution of the content When creating content strategy : who are your audience ? what are they interest ? what content they admire ? content you share must be : if Content is king then Social is Queen social media is the new telephone content is the new brochure Content Creation & Curation Audience insights , company goals , and distribution tactics Always Audit neglect preparation Focus on your self don't over Pitch write with passion keep it short and sweet Always measure Be visual Content Strategy Don'ts How content marketing can help you in customer services ? Social Media Revolution sharing a variety of great content is a critical part of building relationships with their followers Thanks any question The mega recruitment vieo : what is the goal of your content ? Define the Voice of your Brand Determine your distribution channels Audit your content strategy on regular basis Entertain - inspire - converse - Educate - convince a well planned and excited content program can help you achieve business objective Do's Content Creation & Curation Content Marketing rewards : content is a n opportunity to tell a cohesive and consistent story The purpose of creating content is to demonstrate though leadership Lead visitors to your website Content you create should ? Relevant valuable Educational every week you should think about themes - topics - types if you fail to plan , you plan to fail make aware of important dates ensure enough preparation time Created content is the content that you and your company create such as : Articles you write images you share Content is king increase traffic to your website A customer become Ambassador A stronger relationship with your customer positioning as tough leader fewer customer services inquiries and complaints Curated Content : is collection of resources produced by companies and individuals in your industry Created Content : whether you are B2B or B2C content marketing works for you Thank you! A content strategy helps to produce share, and amplify content effectively
Transcript: Anything that comes to Dr. Professor Kirk D.D.S.'s mind. Preferably the more advanced, technical SEO/philosophical topics. Kirk's Korner Local Events and News An editorial calender will hold us accountable. Lay a framework for where to start. Provide basic guidance for research topics. Adds organization. What DWS has been up to. Recreational activities community involvement fun around the office New employee bios and current employee shout outs What is a Content Strategy? The planning, creating, and delegating of relevant, unique, and sharable content in an organized and strategic manner. It should tell our story. Show our knowledge & expertise in the field of inbound marketing. Build relationships with reputable sources. Show off our developing company culture. Demonstrate our love for RVA. Content Buckets Dynamic Web Solutions Content Strategy Client Focused But what should our strategy do? Our current content strategy is that we don't have a content strategy. The DWS Content Strategy Specific account highlights - things they're doing in their community New account call outs: Post kickoff meetings Future Trends and Insights Why Do We Need a Content Strategy? Talk about things going on around RVA New restaurants the DWS team has tried around town Anything fun we're doing around the city outside of the office. Example: Caleb's races, Kirk's raves/bops, etc. Proposed Editorial Calendar Company Culture & Environment Build brand awareness in Richmond and beyond Promote our services/knowledge Accountability Dedicated time for research and further education You get the picture... SEO, PPC, Social Media, Search Marketing, etc... Inbound Marketing Importance of Establishing an Editorial Calendar
Transcript: For which keywords should the site rank high? How does web site content fit into the broader messaging? text images audio video interactive elements Components of Content Strategy Hint: Maximum 3 goals What are specific points about your audience? Where else will website content appear? Hint: It's not "everyone" Why does content matter? Yesenia Sotelo What is content? A user with a job description matching the goals of the site posting on a regular schedule. Hint: Start with your audiences Gather The Tools Who will update content? What will they post? When will they post? Age, gender, interests, habits, frustrations Who are the audiences of the web site? What data is currently available? What are the goals of the web site? Hint: Schedule with data collection What other strategies are being developed? Content Messaging User Personas Seach Engine Optimization (SEO) Content Updates Additional Platforms Content Strategy Page titles, incoming links, page content RSS, Social Media, Print Advertising Goals When will this content strategy be revised? Goals Audiences Context Data Revision Plans Branding, tone, grammar, vocabulary Content strategy plans for the creation, publication, and governance of useful, usable content What is content strategy? Hint: "Offline"
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