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Transcript: Nobody knows babies like we do! Quality products . Good Customer service. Every Kid really loves this store.. BABYLOU ABOUT US About Us BabyLou was established in 2004. It has been more than a decade since we started, where we have ensured to take care of every need and want of every child and infant under one roof, true to the caption “NO BODY KNOWS BABIES LIKE WE DO”. Our benchmark is to provide 100% customer service and satisfaction and continue to deliver the same with a wide range of toys, garments and Baby Products. Play and Create We Are Best 01 02 03 Block games Building Blocks help Kids to use their brain. PLAY TO LEARN in Crusing Adventures Our Discoveries Enjoy a sunny vacation aboard a luxury yacht with the LEGO® Creator 3in1 31083 Cruising Adventures set. This ship has all the comforts you need, including a well-equipped cabin and a toilet. Sail away to a sunny bay and take the cool water scooter to the beach. Build a sandcastle, enjoy a picnic, go surfing or check out the cute sea creatures before you head back to the yacht for a spot of fishing. Escape into the mountains Disney Little Princes in Also available for your Babies..... Also... Out of The World… Our reponsibility BABYLOU…. Our Responsibility All children have the right to fun, creative and engaging play experiences. Play is essential because when children play, they learn. As a provider of play experiences, we must ensure that our behaviour and actions are responsible towards all children and towards our stakeholders, society and the environment. We are committed to continue earning the trust our stakeholders place in us, and we are always inspired by children to be the best we can be. Innovate for children We aim to inspire children through our unique playful learning experiences and to play an active role in making a global difference on product safety while being dedicated promoters of responsibility towards children.


Transcript: - DISH offers a package with TV, Internet, and Phone - Internet & phone is provided by different parties -Emphasis on a total home DVR package & partnership with Blockbuster Home. -They promote the HOPPER- total home DVR - Like Dish, DTV offers a bundle package -TV, Internet, & Phone - Phone & Internet are from different parties- Genie for total home DVR - Partner with Verizon Wireless for Internet & phone - Also offer bundles - No current specific promotion area- Offer “intelligent home” for home security system 1986 - Industry-wide bailout of Turner Broadcasting System - Doubles size with purchase of Group W Cable - Now reaching over 1 million customers. 1988: - Up to over 2 million subscribers - 5th largest company - Enters telecommunications world -AmCell - Competitors in cell phone business - Sevices New Jersey - Robert's family propels financial results - Stock splits 12 times between 1971-2004 - Decides against mergers 1990 - Brian L. Roberts elected President - International unit extends to Cambridge and Birmingham - Already reaches London with a prior purchased franchise 1991 - Deal with Metromedia Company & spent $1.1 billion for Metrophone 1992 - Establishes joint company tripling potential market to 7.3 million 1994 - Acquires Maclean Hunter’s cable operations - $1.27 billion- Adds over 1/2 a million customers; - Now 3rd largest cable operator - Already owned 15% of QVC - Buys network for about $2.5 billion - Ends a potential CBS-QVC merger. 1995 - Increases share in QVC to 57%- Continues to own company majority until 2004- Announces purchase of E.W. Scripps Co. - Stock swap of $1.575 billion- An additional 800,000 customers brings Comcast’s holding base to 4.3 mil 1996 - $250 million to acquire 66% share in Comcast-Spectacor, L.P. - Sports venture with O&Os: - NHL Philadelphia Flyers - NBA Philadelphia 76ers - First Union Spectrum - First Union Center. - Announced formation of a regional sports channel - Comcast SportsNet. 1997 - Partners with the Walt Disney Company - Acquires a majority interest in E! Entertainment Television - A 40% controlling interest- Bill Gates invests $1 billion in Comcast. - Microsoft wanted a cable partner to test interactive television & high-speed computer services - Comcast was one of country’s most technologically advanced.- 70% of Comcast customers converted to a new hybrid fiber-coaxial technology - More reliable: improved signal & able to deliver more services - Revenues of $4.91 billion - $2.083 billion (or 42.4%) from content operations - $2.073 billion (42.2%) from cable - $444.9 million (9.1%) from cellular 1998 - Gains over 1.5 million subscribers by acquiring Jones Intercable, Inc. & Prime Communications - Sells U.K. cable operations for $600 million in stock - Relinquishes their $397 million debt 1999 - Comcast Cellular is sold to SBC Communications of San Antonio, TX for $1.7 billion.- Purchases Greater Philadelphia Cablevision, Inc. - Covers 79,000 cable Philadelphia customers.- Announces $60 billion merger with MediaOne -It is terminated - Receives $1.5 billion termination fee announcing an agreement to acquire 2 million AT&T subscribers. 2000 - Acquires Lenfest Communications, Inc. reeling in 1.3 million cable subscribers 2001 - Finishes acquisition of select AT&T Broadband cable systems in 6 states adding 595,000 customers - General cable shares lose 57% value and Comcast's shares fall nearly 34% 2002 - Makes HD television & video-on-demand service available- Begins covering 21 million video customers in 38 states - 6.3 million digital video customers - 3.3 million high-speed data customers - 1.3 million cable phone subscribers)- Becomes nation's largest cable operator with 22 million subscribers - Nearly double of AOL Time Warner Inc.- Cable subscribers, broadband users, & a modest programming business means the new Comcast contained the key components of a media empire. 2004 - Talks of acquiring Aldephia Communications - 5th largest cable company in the U.S. 2005 - Purchases Susquehanna Communications cable systems - Gains 225,000 video subscribers 2006 - Joint partnership with Time Warner fizzles - Gains systems in Houston, TX adds 1.7 million subscribers - Forms Business Services & provides Internet & voice services for small businesses with less than 20 employees. - Annual revenue for this year is $265 million. 2007 - Acquires Patriot Media - Adds 81,000 video subscribers- Broadens offerings for small businesses - Launches video service 2008 - Announces 8 billion On Demand views- Launches new speed for Business Class Internet - Download speeds of 50 Mbps - Upload 10 Mbps.- Activated its first cell backhaul tower 2009 - XfinityInternet 2go wireless service now available - Launches a 100Mbps Internet speed for businesses - In talks of acquiring NBC Universal 2010 - Rebranded its cable TV, Internet, & phone services to XFINITY. - Acquires New Global Telecom, one of nation’s largest wholesale hosted and trunk-based VoIP solutions providers -


Transcript: THE WARM : Team Proposal The Problem Within the company a visible breakdown is seen between the customer, customer service, and between departments. Qualifications Conclusion Customer service system is not working. Electronic Ticket System can be accessed at anytime and at any place around the world. We have the potential and knowledge to do this. Expense is Manageable Better and Faster Customer Service Comcast Corporation is one of the world’s leading media, entertainment and communications companies. 1.Information on the company you have chosen and why you have chosen it. 2.A synopsis of the problem you have identified in this company. 3.And a forecast of your team’s plan to fix the problem. overview of comcast problem plan On January 18, 2011 Comcast bought 51% of NBCUniversal causing the company to own and operate all of NBCUniversal's regional sports channels and cable programs. Third Hand Experience Solution Create an Electronic Ticketing System Designed for Specific Needs for Each Department Comcast is principally involved in the operation of cable systems through Comcast Cable and in the development, production and distribution of entertainment, news, sports and other content for global audiences. This breakdown in communication is causing for unhappy customers, excess time for customer support, and multiple redundancies to resolve an issue. A proper understanding of each department’s interaction with each other and department / customer interaction is needed. Second Hand Experience Direct (First Hand) Experience

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