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Case Competition

Transcript: Cross Training Why should employees be cross trained? Cross Training as a form of recognition: Why? To increase overall knowledge Incentive Programs Prevent Undue Stress It is estimated that 75 to 90 percent of visits to health care providers are due to stress-related conditions, costing employers in increased health care costs. (Maxon) The company will also suffer do to the employee not working to his or her full potential, which will drive productivity down. Abrams, Carmen. & Berge, Zane. (2010). Workforce Cross training: a re-emerging trend in tough times. Emerald. 22 (8), Retrieved October 7, 2012 from http://www.emeraldinsight.com.hmlproxy.lib.csufresno.edu/journal.htm.?articled=1891206&show=abstract. Baldwin.Boomer.Rubin, (2008). Managing Organizational Behavior. 2nd ed. New York, NY: McGraw-Hill/Irwin. Ebeling, A, C. & Lee, C, Y. (1994). Cross-training effectiveness and profitability. Int. J. Prod. 32 (12), 2843-2859. Retrieved October 7, 2012 from http://web.ebscohost.com.hmlproxy.lib.csufresno.edu/ehost/pdfviewer/pdfviewer?sid=6cd558af-4ad8-4fe8-a455-ea36029776ae%40sessionmgr110&vid=2&hid=122. James, Keith. & Lahti, Ken. (2011). Organizational Vision and System Influences on Employee Inspiration and Organizational Performance. Creativity & Innovation Management. 20 (2), 108-120. Retrieved October 2012 from http://web.ebscohost.com.hmlproxy.lib.csufresno.edu/ehost/pdfviewer/pdfviewer?sid=9bac999f-4a5a-44a5-9500-2a6a74372c8d%40sessionmgr115&vid=2&hid=125. Marentette, Kenneth, A., Mills, Lisa., & Johnson, Alan, W. (2009). A measure of Cross-Training Benefit Versus Job Skill Specialization. Computers and Industrial Engineering. Sciendirect. Retrieved October 7, 2012 from http://www.sciencedirect.com.hmlproxy.lib.csufresno.edu/science/article/pii/S0360835209000977. Maxon, Rebecca (1999). Stress in the Workplace: A Costly Epidemic. Retrieved October 5, 2012 from http://www.fdu.edu/newspubs/magazine/99su/stress.html. McKeough, Anne. (Febuary 21, 2012). Four Tips for Structuring Employee Incentive Programs. Chief Marketer Home Page. Retrieve Web. 4 Oct. 2012. From http://chiefmarketer.com/promotional-marketing/four-tips-structuring-employee-incentive-programs Quast, Lisa. (September 19, 2011) Creating Incentive Plans That Actually Incent Employees. Retrieve October 4, 2012. From http://www.forbes.com/sites/lisaquast/2011/09/19/creating-incentive-plans-that-actually-incent-employees/. Quigley, Joseph, V.,(1994). Vision: How Leaders Develope it, Share it, and Sustain it. Business Horizons. 37-41. Retrieved October 7, 2012 from http://web.ebscohost.com.hmlproxy.lib.csufresno.edu/ehost/pdfviewer/pdfviewer?sid=249f47e2-e793-4474-b06b-c7e1c678b713%40sessionmgr104&vid=2&hid=123. Schmidt, Steven, W., (2009). Employee Demographics and job training satisfaction: The Relationship Between Dimensions of Diversity and Satisfaction with Job Training. Human Resource Development International. 12 (3), 297-312. Retrieved October 7, 2012 from http://web.ebscohost.com.hmlproxy.lib.csufresno.edu/ehost/pdfviewer/pdfviewer?sid=841eec21-5df4-4242-90dd-5fef6724be55%40sessionmgr114&vid=2&hid=122. Segal, Jeanne (September 2012). Stress at Work. Retrieved October 5, 2012 from http://www.helpguide.org/mental/work_stress_management.htm Slack, Frederick, J., Orife, John, N., & Anderson, Fred, P. (2010). Effects of Commitment to Corporate Vision on Employee Satisfaction with their Organizations: An Empirical Study in the United States. International Journal of Management. 27 (3), 421-436. Retrieved October 7, 2012 from http://search.proquest.com.hmlproxy.lib.csufresno.edu/docview/763168811/fulltextPDF?accountid=10349. Unk (September 2, 2002). Choosing an Employee Incentive Program. Entrepreneur. Retrieve October 4, 2012. From http://www.entrepreneur.com/article/54952 Unk (1995-2012). Employee/Retiree. Boeing: Employee Incentive Plan. N.p., n.d. Retrieve October 4, 2012. From http://www.boeing.com/companyoffices/empinfo/eip/ Purpose for Incentive Programs - Cost 2... -Cross-training -Implement Incentive Programs -Recognize and Minimize Undue Stress Team 63 Interfere with productivity physical and emotional health(Segal) If stress at the workplace is High! Signs of unmanaged stress: Who to Cross-Train Purpose: Company objectives are aligned with business goals, of then which the employees are trying to achieve. The end result will be great production within the company and reward for the employee. Incentive Programs Recognizing and Preventing Undue Stress in the Workplace •Prioritize tasks. •Break projects into small steps. •Delegate responsibility. •Be willing to compromise.(Segal) 1.... Meetings that include all employees frequently Team 63 Cross Training Providing Programs Implementing Incentive Programs References Two rules for cross training efficiency Final Recommendations Flexible Hours: Breaks, Lunch time Extension, Creating Work Schedule Ways to Foster Growth and Maximize Potential How to minimize Stress Individual Interests -

Case Competition

Transcript: By: Perebotie Amughan , Andrew Pitts, Memo Nakour, & Sophie Shugarts Amazon Case Competition Background/ Vision History of Amazon (See Exhibit 2) "Get Big Fast" 2000 rose sales from $1.64 billion to $ 2.76 billion (See Exhibit 1) Growth also led to the loss of about $2.1 billion in 1999 and 2000 Vision=increasing customer satisfaction and revenue growth. Bezos unconcerned with "short-term" profitability, preferred long-term investments. In 1999, Amazon expanded their categories, but remained unprofitable In 2001, Amazon tried to cut cost by laying off 1,300 employees, 15% of the company Online retailers vs. in-person retailers; Selling books and CD's was thought to never be profitable Exhibit 1 Exhibit 1 Exhibit 2 Exhibit 2 Expansion Expansion July 1995 Amazon expanded to 45 countries. ex: U.K, Germany, Japan, etc. In 1999 Amazon expanded their retail categories, building a network of distribution centers to support expansion. Tardemarked to slogan "Earth's biggest selection" in 1999. In 2000 Amazon made it a mission to add a more personalized expericence for consumers. Exhibit 3 Exhibit 4 Page 10-14 Customer Service Personalized web pages to satisfy customer experience. Helped move inventory Made customers feel important Went to the customer Bezos's believed price was not the only factor in customer purchasing Accessibility and variety Bundle's Item to item relevancy Amazon means different things to different people Exhibit 8 Exhibit 6 Competitors April 2001: Amazon buys out Borders.com, and enhances the whole website Amazon receieved a one-time payment for this, and a shared revenue from the Borders.com revenue. Borders.com was a distant 3rd on the online book store market with $27 million sales in 2000, behind Amazon and Barnes and Noble with $320 million and $1.7 billion, respectively. Borders began in 1971 as a regular book store, and succeeded in that department. In the mid 90's; however, Borders was late to the internet book store party. Borders implemented an online store in 1998, a year after Barnes and Noble, and 3 years after Amazon. In 1999, Borders captured only 1% of the $1.6 billion dollar online book store market, compared to Amazon's 80% share and Barnes and Nobles' 15% share. - Competitors Graph (exhibit 12)

Case Competition

Transcript: Case Competition Team Perspectives BY JACOBO FREIRE, DAVID CAVADA, MONICA VALENZUELA, SIMON OLIVAS, NICKOLAUS NELSON, AND ALEXANDER NGUYEN Question 1a What theories of motivation underlie the switch to the new, computerized scheduling system? Answer Equity Theory Equity Theory New scheduling system rewards the highest performing salespeople with the best hours. Extrinsic Theory of Motivation Extrinsic Theory of Motivation The reward for performers were more hours Unequal opportunities between high and low performers Why are employees working harder? Why aren't they happier? Question 1b Answer Two-factor Theory Two-factor Hygiene factors not met: Pay Company policies Relationships Equity -Change of inputs to get different outcomes -Change of referents -Perceived injustice Equity Theory If you were Lisa Mahoney, what factors would you use to evaluate the trial period? Question 2a Would you stick this automated scheduling program? FACTORS Answer QUALITY QUALITY Analyze results of the trial period COST COST The cost of implementing the program EMPLOYEE SATISFACTION EMPLOYEE SATISFACTION Find out how they are feeling about the program PERFORMANCE OF THE PROGRAM PERFORMANCE It solved the sales problem But created new ones SCHEDULE SCHEDULE See how schedules have changed and how does it affect your workers Answer STICK IN THIS PROGRAM? NO, Montego Bay should create a different program Something in between before and after the trial What will you propose to Theresa? Question 2b Answer -Allow senior staff to keep long time shifts, couple them with younger high productive staff -Pair high performing and low performing salespeople together: -Aim to boost overall sales and motivate underperformers -Can help teach underperformers how to improve sales by observing -Focus on building team relationship rather than harmful competition between staff: -Try to build not destroy team dynamic -Offer individual sales-based incentives -Still offer recognition to highest performing employee (employee of the month) -Accommodate and listen to employee feedback on system shortcomings Customer Experience Question 3 Emotional Contagion Impact Negative Customer Experience Employees are harboring negative emotions showing their negative felt emotions in the presences of customers… Results in an unsatisfied customer Time spent at the store may decrease, declining sales Negative Positive Emotions In the situation where an employee is experiencing negative emotions, yet is deep acting in the presences of customers… experience will be enhanced as they were satisfied with service Positive Overview Overall Experience… In upscale clothing stores it is expected to have high customer service standards Consider reporting back to management both the positive and negative effects of a new computerized scheduling system has on customer experience In specific regards to customer experience, the managerial team should consider the following question How many resources and how much effort we, as a company, willing to invest to make our employees comfortable with possible investment?

Case Competition

Transcript: Irene's Dilemma Maurice Courtez Carrissa Rodrick Finanical Assumptions Strength Negotiate contract with new name "Comfort Inn Zurich" Raise the room rates by 20% 140 CHF to 170 CHF Run specials on weekends and during slow travel seasons Without merger -Increase in total revenue due to raise in prices, improvements to the hotel, and additional marketing efforts -Reach more customers through marketing, brand name recognition (utility), and online reservation system -Will gain more resoucres and training through the merger Initial increase in revenue - 20% due to price change because of perceived value of brand name Yearly increase in revenue - 4% Yearly increase in salaries - 3% All customers booked Choice Hotels reservation systems Perceived utility less than or equal to par Location: proximity to city No brand image No competitive advantage No business during vacation Weakness Patnerships with companies at the convention centers Emerging markets (Asian/Russian) Zurich = Swiss banking capital Yearly increase in revenue - 4% Yearly increase in salaries - 3% And one more thing... Continue with the merge of Airotel Rumlang and Choice Hotels Europe Thank you for your attention! Competition with branded hotels Swiss Air's bankruptcy could cause less travel Our Decison Conclusion Current price is attractive Sound proof windows Location: Proximity to airport and convention center Breakfast buffet Reasons Opportunities Threats With merger Recommendations Agenda Our Decision Industry and Trends Recommendations Financial Analysis SWOT Analysis is here

Case Competition

Transcript: Questions...? Viewership Expanded! Kevin Wu (Kevjumba) 2.8 million total YoutTube subscribers "Charity of the Month" -Donates his YouTube revenue to a different charity each month and promotes the cause Christina Ling Nicole Allain-Stockton Proposal: Donors Expand viewer base Expand awareness of: -One Global Economy & -One Global Economy's mission Make individual donations a significant portion of revenue Start a chain effect Methods Many influential individuals online Avid viewers Target audience that supports the cause Chain effect of blogging Bloggers' natural incentive to broadast the cause But what about ...? Videos are engaging Infuential vloggers reach large audiences YouTube tailors to non-profit Lack of individual donors Limited general awareness of the cause Social Media for One Global Economy (The Case Foundation) Leverage influential internet figures to promote One Global Economy's cause... Join YouTube Non-Profits Make short and engaging videos that offer insight into the company Reach out to influential "vloggers" to bring attention to the channel The Influence of Blogs... Examples: Derek Embry Brian Saslow Methods... Tip Social Media Predicted Outcomes So... What About ? 8% of Internet users keep a blog (~12 million American adults) 39% of Internet users read blogs (~57 million American adults) 90 % of bloggers say they have read someone else's blog Potential Donors 2 Free Social Media Tools: Alexa.com Compete.com Youtubers Ready to Help Youtube... Broadcast One Global Economy's mission to a larger target audience at a low cost Engage viewers with captivating web content to promote interest Problems Expand into the blogosphere - bethkanter.org - philanthropy.com - globalgiving.org - blog.yourcause.com - networkforgood.com Estimated Cost? Quinn Hu Goals Blogs -

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