Business Model Generation
Transcript: 1. Homeowners: 1a. Retiring (need: supplement . pension income) 1b. Elderly (need: leave better legacy) 1c. New family (Lower bills, finance . to cover cost) 2. New Homebuyers: . (Need: Pay off mortgage early, lower bills) Finance Provider Insurance Provider Service Provider Leads Provider ?? Energy Company Installers Manufacturers / Distributors Data Providers Installers Web (SEO / Social Media) Variable Costs: Data Distribution of PV Kits (bring economy of scale to installers) Key Resources Responding quickly to web enquiries Engaging community to raise brand profile Social Network Marketing SEO Develop channel partnerships Plan for future expansion: Network of installers . offering variety of services. Green Deal finance Personal Assistance (salesperson) to survey, advise and close sales. Customer relationship managed by automated system - follow on sales. Cost Structure Business Model 2 - Sales & Marketing service to Installers Installers Fixed Costs Web Presence Stay ahead of curve: Market Regulations Technology Recommending new products to householders - beyond PV. Platforms: Software for verified quotes Network for recruiting installers Key Activities Business model is a multi-sided platform, with each side being segmented. Sales Force Install base price Customisation: Large network of installers specialising in different areas, while still achieving economy of scale Good Salesforce Clever and easy to use web tools Brand (s) Customer Database Installer Network PR + Engagement 1 2 3 4 5 6 7 8 Key Activities Seg 1 Seg 2 Single users HQ IT Key Resources Fixed Variable Energy Friend sole trader Value Proposition Customer Segments Customer Segments Energy Assessors Key Partners Private Sales web There is a need for an industry standard for carrying out surveys and providing quotes: This will increase consumer confidence and boost sales. A growing number of organisations: large and small are moving into the PV sector where they believe they can add profit. They have a need for market insights and data in order to get traction. The installation market is highly fragmented and needs a platform to network and collaborate to access larger volumes of work: large scale projects big brands Direct Indirect Value Proposition @ sales x economy of scale 1a. Tax free supplement to pension Lower Bills 1b. Long term - higher value legacy. 1c. Additional income Higher property value Lower Bills Finance for install Example for children 2. Lower Bills Early repayment of mortgage HQ + Staff IT the business model is dependent on attracting sufficient number of users to increase our network of installers from whom we generate revenue Revenue Streams small / local company The service to single users is mostly provided free - this enables the multi-sided platform to work. Trail income from key partners can be achieved through upselling to this group, such as: Additional warranty. Finance arrangements. Energy Supplier Switching. Insurance Products. HQ IT Next: Think-M: Test Proposal, insight interviews with installers. End user survey. 2 weeks. iscout: POWWOW with installers. <2 weeks. Commercial Edge: Model new proposition to compare with original. Review in 2 weeks. Me: Continue direct sales market test - 640 houses to go :) + shared space trial Scope app development Suppliers Trail income from products sold: finance etc is bigger opportunity to add value. Cost Structure Group users pay a project management fee to energy friend and comission from any installation work is also paid Costs Channels New Service: Quotes verified Finance solution Convenience: Installation project managed peace of mind with aftercare E N D U S E R S Commercial Edge Findings Supplier relationships: (Leads) DEAs / Surveyors Pension Co Supplier relationships: (Trail income) Mortgage Co Finance Co Energy Co Strategic Partners: Installers Distributors Service Providers Data Providers? Suppliers (DEAs, Pensions Co) Sales Force Install base price Better Performance: App enables surveys to be performed faster or more efficiently Think-M Findings Economy of Scope: Can support growing network of installers and technologies Customer Relationship Direct: energy friend.co.uk (awareness, evaluation) Social Media (awareness) Newsletter (Evaluation, After Sales) Regional Managers (Evaluation, Purchase, After Sales [INST]) Regional Advisors (Evaluation, Purchase, After Sales [USERS]) Indirect: Partner Sites (Awareness) Partner Installers (Purchase, Delivery, After Sales) Partner Suppliers (Delivery) PR (Awareness, Evaluation) Community Projects (Awareness, Evaluation) 18,050 installations 54,000 surveys 270,000 surveys Better Performance: (as above) Get Job Done: Sales and marketing taken care of allowing installer to install subscription fee - monthly: intelligent data sales and marketing service access to toolkit Different size packages are available for different segments. Where monthly fees dont fit lower usage, usage fees are payable. Data is accessed on a