Transcript: business etiquette How to meet and greet people When you are greeting someone you should firmly shake his/her hand. It is very important to have an excellent first impression. Dress code For men you need to where a solid colored suit, such as black or dark navy blue. also, a long sleeve shirt white or cordinated with the suit. You will need to wear a bilt and tie, dark socks, fancy leather shoes, neat professional hairstyle and a cleanly shaven face. For ladies, suit skirt should be long enough so you can sit down comfortably. * conservative shoes, .*imited jewelry no dangling earings or arms full of braclets * perfetional hairstyle Attendence Attendents in very important in a well run business. When you have a profesional job, in order to be successful you have to be on time and prepared each day. Work expectations * you have to be aware of your own expectations before you can meet anyone elses * a common excpectation is working hard and afficiant The End By. Andrew Towler and Chris Page
Transcript: Office Rules! Always keep your conversations professional. Respect everyone that walks into your office Never send/delete and email that you wouldn't want your boss/staff to read. Slouching tell people you have low confidence Dress for success! Braoding your vocabulary Job Interview Skills! Communication! Telephone etiqutte not only reflect you, but also your company Have a firm handshake Never talk how much you hated your last job Talk with a smile Don't take all day to make your point If you are having a problem with someone, never let it show in your facial expression Joking/Constant laughing/Bad attitude are things that Clevage is not appropriate Make eye contact Never interupt someone Apperance! Walk in with a smile Clearly state the reason your great for the job Behavior! Speak clearly Tatoos should not be visible
Transcript: By Definition Etiquette - the rules and conventions governing correct or polite behavior used in society, in a particular social or professional group setting Society has become less formal It is expected! What to wear? Proper placement of the name tag is high on the right shoulder In Person Communication to Avoid Seating Napkins Drinking Clean Teeth Excusing Yourself End of Meal Appearance In addition to knowing what is appropriate attire, a well groomed, neat appearance is an important factor in how colleagues, clients and business associates react to you. Many times an opinion is formed before one has a chance to speak. “A picture paints a thousand words.” Keep that in mind when dressing for the day. Helpful Tips Ladies – Frequently Asked Questions Gentlemen - Frequently Asked Questions TRAVEL ETIQUETTE When Traveling by Taxi When Traveling by Aircraft Summary Why is Etiquette important to you? A time waster: watch for e-mail addiction RSVP – it’s important Lacking of formalities and using slang/abbreviated written and verbal communications If something is stuck in your teeth try to be discrete and remove it with a wipe of your napkin, excuse yourself if you must Your host will guide you Introductions Shoes? Knee high and ankle boots are acceptable business casual attire in the winter as long as they resemble the appearance of a shoe boot. Open toe shoes are acceptable as long as feet are well-groomed. If you are traveling during the workday, wear business attire. If you are traveling after 6 p.m. “business casual” is acceptable. Many business people agree that weekend travel dress code is even more casual. Know the situation. Follow the lead of the host/hostess Living in a "Fast Food” Society It’s easy to read the name while shaking hands If you are driving, open the door(s) for your passenger(s). Once you and your passenger(s) are in the car, be aware of their preferences when turning on the radio, heater, air conditioner etc. What is Etiquette Salary and benefits As for smoking protocol, even if only one passenger is a nonsmoker, it is given that smoking should not take place. As a courtesy to smokers, make a point to them that you would be happy to stop for a “smoke break.” The end of the meal – your host leads when removes he/she removes their napkin it’s the end of the meal When others are traveling with you by cab, seating etiquette dictates that those of seniority be offered the back seat. If three individuals are traveling together, the lowest ranking person should offer to sit in the front, unless a senior member prefers that seat. Know your employer’s policy about personal electronic communications Persons of lesser importance are introduced to persons of greater importance, regardless of gender Casual Sleeveless tops? Should resemble an appropriate blouse or sweater w/o sleeves. Camisoles are not acceptable attire. When wearing sleeveless, it should be worn under a jacket or sweater (sweater sets). If you do prefer not to talk, you should still be cordial with your greeting and farewell. When in doubt, ask. If you must make or take a call, excuse yourself AND step outside E-mail can be Prepare in advance especially if you are shy Natural relaxed presence Rushing, cramming numerous activities The name of the person of highest rank, or honor, should be spoken first E-mail An effective tool Do not order alcoholic beverages if you are underage Professional Conversation Thank your host at the end of the meeting, interview or meal E-mail is Four Generations trying to work together – Generation Veterans, Gen X, Gen Y and Millenniums' The name of the most important person is said first Engage in conversation that is pleasant and free of controversial subjects Be kind, courteous, and professional! Ask questions get to know the person To show that you have finished your meal, lay your fork and knife parallel at the 10 and 4 position across your plate Your companions deserve your full attention If you are hosting then guests should be seated before you take your seat Never discuss sex or use curse words no matter how comfortable you feel with the person Introductions Cell Phones Communication Quality vs. quantity, conservative, classic Give yourself plenty of time to make the journey to the airport. Check and recheck that you have not forgotten anything before you leave, i.e. airline ticket, credit card, money, and if traveling internationally, your passport. Arrive at your flight gate in plenty of time to check in and relax a moment before boarding. During flights, some people like to converse with the people sitting near them, other do not. Before trying to strike up a conversation, tune in to your fellow passenger’s body language. Look for nonverbal clues as to whether the person seated next to you is interested in chatting, and respect his or her wishes. If you strike up a conversation and your fellow passenger’s response is brief and not followed by a question or commentary, take a hint. Hair and
Transcript: 10. Handshakes 6. Forget “Lady Fingers” This is not a Southern Cotillion, this is business. Offering only your fingers to shake may be appropriate in some social settings, but in business settings you are an equal, not a “lady.” Extend your entire hand, and be sure to grasp using your entire hand as well. 5. Handshakes 8. Handshakes Handshakes By Robert Turpin THE END 7. Handshakes 9. Handshakes 2. Handshakes 1. Begin With an Oral Introduction of Yourself Before extending your hand, introduce yourself. Extending your hand should be part of an introduction, not a replacement for using your voice. Extending your hand without a voice greeting may make you appear nervous or overly aggressive. 1. Handshakes 3. Shake From Your Elbow If you shake from the shoulder, using your upper arm instead of just your forearm, you risk jolting your handshake partner. The idea is to connect, not be overbearing. 2. Pump Your Hand Only 2-3 Times A business handshake should be brief and to the point. Consider a handshake a short “sound bite” greeting, not a lengthy engagement. Holding on for more than three or four seconds can make other people feel uncomfortable. 6. Handshakes Handshakes 5. Avoid Offering a “Fish Hand” A limp hand is never a good idea when it comes to a business handshake. Do return the grip, but do not get into a power struggle, even if the other person squeezes too hard. 4. Handshakes 10. Covering Your Mistakes Even if you make a mistake, do not panic. There are many ways to save the moment. If you are worried that your handshake did not convey the right message about yourself, simply change the focus of the moment by offering a quick compliment or asking the other person a question. 4. Do Not Use a Forceful Grip A handshake should be a friendly or respectful gesture, not a show of physical strength. An uncomfortable handshake is never a pleasant experience for anyone. Imagine you are opening a door handle and use about the same level of grip in your handshake. 8. Shaking a Sweaty Hand If you shake hands with someone who has sweaty palms, do not immediately wipe your hands on your clothing, handkerchief, or tissue. This will further embarrass the other person, who is probably already aware they have sweaty hands. You can discretely wipe them on something after you are out of site, and wash them later. 3. Handshakes 7. One Hand is Better than Two Avoid the urge to handshake with two hands. It is always better in business introductions to use only one hand – your right hand – for the shake. The use of two hands with strangers is seen as intrusive, and too personal. In fact, a two-handed shake is called the “politician’s shake,” because it appears artificially friendly when used on people you barely know. 9. Ending a Handshake End the handshake after 3-4 seconds, or 2-3 pumps. In order to avoid creating an awkward moment, your shake should end before the oral introduction exchange does. Without conversation taking place during the entire handshake, it becomes too intimate, and can feel more like hand holding.
Transcript: Business Professional: Men: business suit or blazer, dress pants, and a tie Women: business suit or pants suit, or a dress with a jacket Business Casual: Men: polo shirt/ shirt with a collar, khakis/dresspants Women: shirt with a collar/sweater, khakis or dresspants, and nice shoes. Leaving a Voicemail: State your name, affiliation and phone number State why you're calling State any action plan or action required on your message Managing Your Voicemail: Record a personal greeting, with your name and company Give information ("please leae a breif message) Check voicemail often Begin with an oral introduction of yourself Pump your hand only 2-3 times Shake from your elbow Do not use a forceful grip avoid "fish hand" or limp girp One hand is better than two; avoid the urge to handshake with two hands Descretely wipe sweaty or clammy hands Voice Mail Greeting Don't Use slang or curse words Don't use your phone Don't interrupt Never wear white socks with business attire Don't be "sloppy" follow proper writing rules Keep messges breif and to the point Use sentence case, not all upper or all lower case Don't use email instead of personal contact shouldn't be used for confusing or emotional messages Use subject field to indicate content and purpose Don't send chain letters, virus warnings, or junk mail Be careful what you say--tone can't be heard in e-mails Use a signature that includes contact information The End Dinner Etiquette Wait until everyone has been served to eat Don't put your elbows on the table Don't talk with your mouth full Don't take leftovers home with you Don't order finger foods Know which topics are inappropriate to converse, such as politics and religion. Don't use your phone for any reason durring the meal or while seated at the table Use a napkin General Etiquette Rules Telephone Etiquette Professional Dress: Business Etiquette Speak Clearly Have an appropriate greeting, like "Good Morning" or "Good Afternoon" Keep business calls within business hours Don't take calls in the middle of a business meeting Don't talk on a cell phone in a public place where it is difficult to hear If you must take a call in public, step out to a secluded area Meeting and Greeting How to Shake Hands E-Mail etiquette Wear appropriate clothing Always be respectful Always be prepaired and on time Only talk about approprite topics Stand up when you meet someone Don't forget to smile Make eyecontact Intorduce yourself immediately Offer a firm handshake Know who the more important person is Pay attention to names when you meet people Use first names with people you have just met only if they give you permission.
Transcript: United States Vs. Cuba Some of the basic skills that an individual should have are communication, and logical thinking skills In the United States, a women's hair can be styled in anyway that they wish to. When doing business in other countries, the hand shake should be like the handshake given in the United States. Personal Attire Business Etiquette Formal Greeting Hair style Men: should wear a business suit unless you know the firm to be quite casual. Women: can wear business suits, dresses or pantsuits. Executives usually dress formally regardless of which part of the country they are in. Casual Friday is common in many companies. In the United States, what is considered appropriate for business can varies from region to region. People who are on the east cost dress formal, while people in the west coast are more formal This can also depend on which company a person works for. The hand shake is very common in the United States. Handshakes are firm, brief and confident. During the hand shake, make sure to maintain eye contact. In formal circumstances, you may want to use titles and surnames as a courtesy until you are invited to move to a first name basis, which will happen quickly. Business cards are exchanged without formal ritual. United States Skills Upon Being Hired
Transcript: Always return calls. Even if you don't yet have an answer to the caller’s question, call and explain what you're doing to get the requested information, or direct them to the appropriate place to get it. If you're going to be out, have someone pick up your calls or at a minimum, have your answering system tell the caller when you'll be back in the office and when they can expect a call back. Meeting two A 22 21 And one more thing... Thank you for your attention! Business etiquette is a lost leadership skill that differentiates you and your organization from your competition. Many a business deal or potential relationship is torpedoed by a businessperson's lack of civility and awareness in the business arena. This topic covers the latest trends and information about business etiquette. Compare Conclusion When replying to a question, copy only the question into your e-mail, then provide your response. You needn’t hit reply automatically, but don’t send a bare message that only reads, “Yes.” It’s too blunt and confuses the reader. Address and sign your e-mails. Although this is included in the To and From sections, remember that youâ€™re communicating with a person, not a computer. If a subject is important enough to call a meeting, be considerate of the participants’ time and ensure that it is well prepared. When you initiate a call and get a receptionist or secretary, identify yourself and tell them the basic nature of your call. That way, youâ€™ll be sure you're getting the right person or department and the person you're trying to reach will be able to pull up the appropriate information and help you more efficiently. When you're on the receiving end of a phone call, identify yourself and your department. Answer the phone with some enthusiasm or at least warmth, even if you ARE being interrupted, the person on the other end doesn't know that! Make sure your voice mail system is working properly and doesn't tell the caller that the mailbox is full, transfer them to nowhere, or ring indefinitely. Address technical and system problems- a rude machine or system is as unacceptable as a rude person. You don't have to reply to obvious solicitations. If someone is calling to sell you something, you can indicate that you are not interested and hang up without losing too much time on it. However, you do need to be careful. You may be receiving a call from an insurance or long distance company that wants to hire you as a consultant! Be sure you know the nature of the call before you (politely, of course) excuse yourself. Email 12 Never assign an action item to a person who is not present to negotiate it, unless you absolutely have to. Note in the minutes that the person has not been notified, and will be contacted for a final disposition of the item. Often overlooked- be sure to THANK meeting members for their time and participation, and demonstrate (in the minutes or written record, at least) how their contributions helped meet the objective of the meeting. Distribute minutes or some written record (no matter how simple the meeting) to all attendees and absentees, with concise but complete descriptions of decisions made and including action items. Communicate beforehand- The objective The expected duration ( Be sure to observe the ending time scrupulously, unless everyone agrees to continue.) Items expected to be discussed In the remainder of this presentation it will be divided into two sections- The Workplace and Social Situations. The division is really for convenience only, since with less formal workplaces and more “business” seeming to take place in social situations now than ever before, the lines get blurred. Phone one Workplace 11 Business Etiquette 5+7= (cc) image by anemoneprojectors on Flickr Business Etiquette When it comes to Buisness etiqutte B is here Make the subject line specific. Think of the many messages you’re received with the generic subject line, “Hi” or “Just for you.” Donâ€™t forward messages with three pages of mail-to information before they get to the content. In the message you forward, delete the extraneous information such as all the “Memo to,” subject, addresses, and date lines.
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