COMMUNICATION FOR EXECUTIVES
Transcript: Leaders influence and guide. Leaders focus on the bigger picture: What is the company's mission statement? Where is the company headed? How can the company improve and grow? ELEMENTS Leadership School Experience Supervisor at Cafe Shift Leader- trained new employees, checked up on the work and gave orders to keep flow going Made sure everything was well-stocked, service was 100%, and customers and employees were always happy and getting along Made sure all workers were on same page- which required a lot of calling out orders and checking up on one another Reported to manager any problems, what needed to be purchased, restocked, fixed and updates on daily sales WITH PROFESSOR PATRICK Very hot-headed Reacting to situations first, instead of thinking through it first End up saying things I do not mean, or saying hurtful things that I can no longer take back Results in hurting the other person and tainting our relationship Relationships get awkward and slowly fall apart Effective Communication Addressing Vulnerability #1 Managers focus on the administrative work of the company. Management is "planning, budgeting, organizing, and deals with problem-solving." - John Kotter Recognition > Resonance/Empathy > Regulation > Response Management more effective leadership and social influence To effectively communicate, leaders must must consider other's “personal luggage: each individual’s unique needs, values, attitudes, goals, aspirations, styles, education, cultures, physical, and emotional abilities and disabilities, life history, and present life circumstances." -John Kotter Better communication = Management & Leadership BRAINSTORM COMMUNICATION FOR EXECUTIVES Vice President of Vietnamese Student Association Administrative work (paper work for both in and outside of school conferences) Oversee the work of the VP of Events and VP of Marketing Communicating with VSA's in other regions FINAL PORTFOLIO BY MAGGIE LI Personality Assessment I know I can get annoyed easily and realized I always rush into responding to people when I'm heated Need to take a step back when I feel angry or annoyed at a situation or person Take deep breaths and calm down before I say anything Think about why the other person feels the way they do or said what they said Take what they said into consideration and explain in the nicest way possible how I feel Vulnerability #1 copy and paste as needed and take advantage of an infinite canvas! Both are necessary components in running a business. However, they play different roles and impact the company differently. VP of Events for Vietnamese Student Association Organized and executed fundraisers (bake sales, selling apparel) Organized social events (movies, dinner, sports day) Organized philanthropic events (volunteering at food banks, helping out at the Vietnamese Heritage center, and cleaning up parks) Work Experience REMEMBERING... Management v. Leadership Communication Vulnerability #2 Nothing thinking decisions through Rushing into things without thinking of all the possible effects or consequences my actions may have in the future No planning is done Results in bad decisions being made along with a lot of regret
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