Templates Training
Transcript: Templates training Questions previous to purchase. Garments specifics. Questions previous to purchase. Item Details Item Details Dear Customer, My name is Denisse and I am here to address all your questions and concerns regarding your purchase. All the merchandise information is specified in the detail section, we don't have any additional information on any of the items. Should you have more questions, please do not hesitate to contact us. : ) Best, Denisse Location Location Dear customer, Thank you for your question(s). Our office is located in Los Angeles and our suppliers are in Shanghai. Whatsmode’s Return services address is: WhatsMODE, Return services Building 1, No. 7, Chengjian Road, No. 351 Minhang District, 201100 Shanghai China Should you have more questions, please do not hesitate to contact us. : ) Best, Denisse Price of Shipping Price of Shipping Dear Customer, Thank you for your question. The price of the shipping is usually $6 for main US cities and Europe; however it may increase for some further destinations. Should you have any other questions, please do not hesitate to contact us. : ) Best, Denisse Quality Quality Dear Customer, My name is (insert agent’s name) and I am here to address all your questions. At WhatsMODE we pride ourselves for making products with the highest quality standards in the market, having said that, each individual piece and its materials have their usage limitations. We cannot guarantee quality beyond personal handling, regular wear and tear and extreme, unusual or unforeseen circumstances such as water, direct sunlight, fire, etc... If you still feel your merchandise shouldn't have been damaged we ask for you to send us some pictures and we will further review. Should you have more questions, please do not hesitate to contact us. : ) Best, Denisse Dear Customer, Thank you for your question, sizing would depend on the product you are ordering. You can find precise measurements next to every products description helping you to select the right fit. Compared to a US Sizing Chart, sizes do tend to run small, so we recommend going with larger size. You can double check with the following chart: Also, the shoe sizing for women is: Sizes (us:inches/china:cm) Should you have more questions, please do not hesitate to contact us. : ) Best, Denisse Size Run Size Run Payment Payment Dear Customer, My name is Denisse and I am here to address all your questions and concerns regarding your purchase. All of our transactions are done in USD (US Dollars), we are not responsible for the type of exchange and any conversion fee charged by your financial institution. Please let me know if at this point you prefer to cancel your order and I will submit the request, sorry for the misunderstanding. Looking forward to hear from you : ) Best, Denisse Currency Currency Dear Customer, My name is Denisse and I am here to address all your questions and concerns regarding your purchase. The payment of the merchandise is done at point of order placement, not upon shipping or receiving of the merchandise. We apologize for any misunderstanding, if at this time you no longer want the merchandise please let me know and I will request a refund for the order. Should you have more questions, please do not hesitate to contact us. : ) Best, Denisse Payment at Point of Purchase Payment at point of purchase Refunds Refunds Refund Request Dear Customer, I went ahead and submitted the request for the refunds. It usually takes between 5 to 10 business days to be completed, depending on your bank. We are sorry for the inconvenience and we thank you for understanding; we hope you continue to give us the opportunity to earn your business. Should you have more questions, please do not hesitate to contact us. : ) Best, Denisse Refund Request Refund Request to Different Tender Dear Customer, My name is Denisse and I am here to address all your questions and concerns regarding your purchase. I am sorry to hear you have a problem with your credit/debit card. Unfortunately, we are not allowed to issue any refund to a different tender or form of payment other than the original. Your bank should be able to link the card numbers to your actual account number and post the credit. I went ahead and submitted the request for the refunds. It usually takes between 5 to 10 business days to be completed, depending on your bank. Please, make sure your email address has no spelling mistake and check your spam box if you have not received any news, you can use our confirmation should you need to submit to your bank or stripe. We are sorry for the inconvenience and we thank you for understanding; we hope you continue to give us the opportunity to earn your business. Should you have more questions, please do not hesitate to contact us. : ) Best, Denisse Refund to Different Tender Refund Not Received -First Email Dear Customer, Thank you for recent order, my name is Denisse and I am here to address all your questions and concerns Dear
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