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Transcript: Toyota "Toyota will lead the way to the future of mobility, enriching lives around the world with the safest and most responsible way of moving people. Through our comitment to quality, constant innovation and respect for the planet, we aim to exceed expectations and be rewarded with a smile." Honda Ford Motor Company Started over 10 years ago with “Th!nk” First to introduce the SUV Hybrid! Types of Green Cars offered by Ford Hybrids, All-Electric and Plug-in hybrids Ford Escape Hybrid Honda Civic Natural Gas Team Excellence Over View of Topics Company Philosophy Worldwide company Ford changes EV market. (2000, February). Electric vehicle online today; electronic engineering times: 1/14. Retrieved from Gale databases: general businessfile ASAP Ford Motor Company. (2012). Technology: electric vehicles. Retrieved from The Honda Insight is priced at $18,500 Saves a consumer $3,000 over a five year period. Better Mileage Example Opinion Hybrids Self-charging Plug-in Hybrids and All-Electric Charging Stations 120-volt 240-volt Alternative offer by Ford Solar panel roof top system The Basics Toyota's continual development and improvement Honda's prove of an affordable Green car Ford's innovation of a new green electric car Anderson, J. (2011). Green cars make cents. Kiplinger’s Personal Finance, 65(9) Honda Motor Company. (2012). Retried from Edmund. (2012). Retried from Liker, J. K. (2010). the way back for TOYOTA. Industrial Engineer: IE, 42(5), 28-33 Toyota Company Website (2012). History of Toyota. Retrieved from Toyota Company Website (2012). Toyota Global Vision. Retrieved from Toyota Company Website (2012). Toyota Vision and Philosophy. Retrieved from Global Mission Green Price Tags Maddiee- History of Toyota & Trends Leading the way in Electric Vehicles Models Christina- Products & Services Offered by Ford Big Steps! High-Voltage Battery Electric Motor Gasoline Engine Regenerative Braking System Plug-in Hybrids Non-fuel efficient cars Financial Information Summing things up Trending Green fuel- efficient car Financial Information *Hybrid Presented by: Caitlin Dodson, Christina Milburn and Maddiee Ferrer Company Report for Green Cars Sources! Company merge in the late 1980’s "Since it's foundation, Toyota has been using its Guiding Principles to produce reliable vehicles and sustainable development of society by employing innovative and high quality products and services." Toyota Camry Hybrid And then..... Electric Motor High-Voltage Lithium-ion Battery Regenerative Breaking System Gasoline Engine Electric Motor Charge on the go Regenerative Braking System All-Electric Hybrids Uh Ohs! Charging your Electric Vehicle Every six weeks, 10 fill-ups per year. 10 * $50= $500 Better than $900! Caitlin- Financial Benefits of Honda Began with the birth of its founder Sakichi Toyoa “We've had our insight for 10 months now and have been completely satisfied with the car. We normally achieve 43-46 mpg CITY ! At 75 on an interstate it drops to 40 MPG but I usually get 50-53 on a 55 mph highway.” “Love the fuel economy” I would not buy a green car on average you need to fill up every three weeks. (18 times a year) gas prices are around $3.64. A consumer could pay $50 in one fill up. 18 * $50= $900


Transcript: Business Continuity Management When a disaster happens in an area, all attention is ”logically” drawn to rescuing the "people". But little care is given to the affected organizations (companies, institutes, etc) which form the daily life of people. The maturity model for BCM Summary In the 9/11 terrorism attack, 550 of 930 offices (businesses) in the Twin Towers closed in the next 18 months and many of that was because of Figure : Sparing Strategy not having any other “spare“ site through which they can continue their businesses. Role of Businesses in Crisis Management Crisis Management Cycle BCM When a disaster happensin an area, regardless of the size of the region, everybody is concerned about the people there and number of casualties. This is admirable as saving lives is at the highest value in any society. But: what is the next step to bring the area to normal situation? Having checked several disasters all around the world, it can be said that a normal situation is the situation in which ”businesses” are back to normal situation and “people” can stand on their feet BCM as a strategic influence To answer this question, many have created different theoretical programs or models with 3, 4 or 5 phases. To judge on them we need to know ”what is the normal situation”? Does it mean preparing some camps for the people? Or building modern houses for them? Or else? Another example of “stock“ strategy is one the Arabic countries in Persian Gulf. The oil ministry has stored crude oil of 3 production days. It means, if for any reason the oil well stop (e.g. due to fire), this country can deliver another 3 days and has 3 days to manage the incident and bring it back to normal status. BCM as a strategic influence BCM Maturity Model BCM Maturity Model “Stocking“ Strategy “Stocking“ Strategy BCM “Stocking“ Strategy “Networking“ Strategy Without BCM There are a number of interrelated activities that work together to prevent and manage a significant business disruption event. These include: Business Continuity Management (encompassing IT disaster recovery); Risk Management; Emergency Response Management; Incident Management. Role of Businesses in Crisis Management The relationship between risk, emergency response, incident and business continuity management in managing a business disruption. Sparing“ Strategy Resilience: ability to return to the original shape References : Our maturity model distinguishes two different dimensions along which an organization matures. The maturity of BCM within a given organization is determined by both the process quality and the considered scope. We talk about… BCM as a strategic influence "Sparing" Strategy BCM BCM as a strategic influence With BCM Role of Businesses in Crisis Management BCM BCM Maturity Model BCM Maturity Model Survey Role of Businesses in Crisis Management 2010 EMEA business continuity benchmark report, In the United Kingdom, Marsh Ltd is authorized and regulated by the Financial Services Authority for insurance mediation activities only BUSINESS CONTINUITY MANAGEMENT, A Maturity Model – By Naomi Smit, Master's Thesis by Naomi Smit (271550), November 1st 2005 A framework for business continuity management, Forbes Gibb, Steven Buchanan Business Continuity Management System, NISCERT, Tehran, Iran Business Continuity Management, Building resilience in public sector entities, Better Practice Guide June 2009 One of the biggest “car manufacturing "companies in the world has a buffer “stock“ at the end of its production line. This stock contains the 10 days production, i.e. this stock guarantees that if for any reason the production line disrupts, the company can continue its normal delivery level for 10 days. By : Saeed Fallah BCM as a strategic influence "Sparing“ Strategy “Networking“ Strategy Having a spare site and equipments can be a very effective way to resume the business right after any crisis. e.g. After the London Subway terrorist attack, the neighborhood was under police control and shops there did not open for up to 2 weeks. Therefore for several cases, the shop owners went bankrupt and shop wasclosed (though other people replaced them). Role of Businesses in Crisis Management Business Continuity Management The Maturity Model This strategy needs a number of semi-network and whenever anyone of network members is in trouble, the others will provide his customer a minimum level of service/product. oven explosion in a catering centre in Tehran at 10:00 AM, (Iran Oil Co). They were a member of a network ; they helped him with 20% of lunch volume. So the lunch arrived on time to the customer sites, although was of less volume, variety and quality (Min SLA). The integration of these activities is a success factor for building entity resilience. These activities provide the tactical, strategic and operational response to a business disruption. Figure depicts the relationship between these key concepts.


Transcript: IMPORTANCE OF COMMUNICATION SKILLS IN HOSPITALITY INTRODUCTION WHAT IS COMMUNICATION? Communication is simply the act of transferring information from one place, person or group to another. Every communication involves (at least) one sender, a message and a recipient. PURPOSE OF COMMUNICATION Flow of Information. Coordination. Learning Management Skills. Preparing People to Accept Change. Developing Good Human Relations. Ideas of Subordinates Encouraged. PURPOSE IMPORTANCE OF COMMUNICATION Base for Action. Planning Becomes Easy. Means of Coordination. Aids in Decision-Making. Provides Effective Leadership. Boosts Morale and Motivation. IMPORTANCE PRINCIPLES Clarity. Adequacy and Consistency. Integration. Economy. Feedback. Need for Communication Network. Attention. PRINCIPLES POINTS TO IMPROVE IMPROVEMENT Start using the right tools for your business. Encourage two-way communication. Tell people what they are doing right. Specific and descriptive feedback. Schedule a compulsory check-in. Organize engaging team building activities. WORK PLACE COMMUNICATION WORK PLACE Employee check-ins. Group chats. Anonymous feedback. Organize team employee social events. Implement team communication technology. SPEAKING What to speak? How to speak? What not to speak? SPEAKING What to speak? Brainstorming. Precise. Clear. Slow and steady. Speed Clarity Punctuation Pronunciation Familiarity Fluency Expression How to speak? What not to speak? Religion Politics Problems in your personal life Your Career Aspirations Your Health Problems TYPES OF COMMUNICATION TYPES Verbal Communication Non-Verbal Communication VERBAL The Verbal Communication is a type of oral communication wherein the message is transmitted through the spoken words. Here the sender gives words to his feelings, thoughts, ideas and opinions and expresses them in the form of speeches, discussions, presentations, and conversations. Be prepared to listen Keep an open mind Concentrate on the main direction of the speaker’s message Avoid distractions Be objective. Do not be trying to think of your next question Do not dwell on one or two points at the expense of others Do not stereotype the speaker. NON-VERBAL Nonverbal communication refers to gestures, facial expressions, tone of voice, eye contact (or lack thereof), body language, posture, and other ways people can communicate without using language. Body movements (kinesics) Posture Eye contact Para-language Closeness or personal space (proxemics) Facial expressions Physiological changes THANK YOU By:- Sudhan Maheswaran Shubham Raghav


Transcript: Cartiana: Research Leader Margie: Autodesk Leader, Notes-taker Brianna: Time-keeper, Organizer, Drawings Leader Cost $ Benefit: Flexible Problem: Magnet can not be too strong or it will mess with the technology. When you get bored of your case, you switch it out manually. The input is energy it takes to switch out the case, output is a different colored case. Snap-in Exchangeable Panel By: Brianna, Margie, and Cartiana Citation Problem: pieces get lost This case has a magnetic strip and comes with magnets that you can add or remove easily. #4 Solution This design consists of a velcro strip on the back of the phone case and a package of different shapes with velcro on the back so that they could stick to the case. Decision Matrix #1 Solution Muiltple Cases Mission Statement: This case has grooves in the back that allow different colored panels to snap into place so that they are interchangable. The input is snaping in the panels, the output is a customized case. Benefit: Magnets = Easy to replace #2 Solution BCM Company Our team's mission is to work together to develope an innovation through extensive research and collaboration utilizing the skills and strengths of each of our members. This case changes color using an App and has one auxilary on-the-go charging unit. The input is a picture of a item and the output is a color change to match main color in the picture. Color Changing Case Benefit: Modern Design Brief #3 Solution Client: Samsung and Apple Company End User and Target Consumers: Teenagers to Early Adults(13-30) Designer: Brianna, Cartiana, and Margie Problem Statement: Thousands of teenagers and young adults spend too much money on buying multiple phone cases. In 2012, the total amount of money spent phone accessories was $20 billion and of that 36% was spent on phone cases, which means that over 55 million dollars was spent on phone cases that year. Design Statement: We are designing a product that can change its color and design based on what you're wearing, so you can always match. Constraints: thin, cost no more than $35, translucent, durable, plastic. #5 Solution Magnetic Case Benefit: sleek appearance Case: $ 35.00 App: Free Patterns: 1.99 each Custom Patterns: 5.99 each Basic Colors: Free Velcro Applicaes Problem: Hassle Problem: Little pieces = easily lost Problem:Cost? You take a picture on an app called The Chameleon, it matches the color, sends it to the chip, and then the case automatically changes into that color. If you want the app to be able to recognize patterns, you have to pay an extra $1.99 for each pattern, and if you want to make your own design with the colors your wearing, you have to pay $5.99. What it Looks Like The Chameleon Phone Case Problem: Cost A= Color Changing Case Best Worst B= Multiply Case 1 2 3 4 C=Snap-in Panel Case D=Magnetic Case E=Velcro Application Case Cost Accessibility Durability Compatibility Total A 3 1 2 1 7 B 4 4 1 2 11 C 3 4 3 2 12 D 4 4 1 4 13 E 1 4 2 2 9 Problem: velcro gets messed up How It Works Problem: Grooves get messed up and it is no longer functional


Transcript: By: Beth, Cindy, Mashal Safety Organizations OSHA OSHA Occupational Safety and Health Administration When was it created? When Congress established the agency under the Occupational Safety and Health Act, which President Richard M. Nixon signed into law on December 29, 1970 Why does it exist? Why Created because of rising injury and death rates at jobs. Agency focuses its resources where they can have the greatest impact in reducing injuries, illnesses, and deaths in the workplace. Role in healthcare Role It gives resources to hospitals so they can assess a workplace’s safety needs, implement safety and health management systems. Preventing worker injuries not only helps companies but it also helps patients and saves resources for hospitals. Example Other Promotions An example would be training a company in first aid in order to prevent injuries. CDCP CDCP Centers for Disease Control and Prevention When When Created on July 1, 1946. Its primary mission was to prevent malaria from spreading across the nation. Why Why Its main goal is to protect public health and safety through the control and prevention of disease, injury, and disability in the US and internationally. Role Role It is the nation's health protection agency, it protects people from health threats. The CDC conducts experiments and studies science and provides health information that protects our country against expensive and dangerous health threats, and responds when these arise. Example -An example is the Ebola outbreak, the CDCP worked to help contain it and to find a cure. CLIA CLIA Clinical Laboratory Improvement Amendment When? When ? Established in 1988 and finalized in 1992 Why? Why? Sets the quality standards for lab testing of clinical testing for patient diagnosis and treatment. Role? Role? It helps health care providers monitor specific diseases or conditions. It also helps assess patient health to make clinical decisions for patient care. Example Example An example is the CLIA using hair, urine, or skin samples to test if something is safe before testing it on humans. FDA FDA Food and Drug Administration When When? June 30, 1906 Why? Why? FDA’s modern regulatory functions began with the passage of the 1906 Pure Food and Drugs Act, which prohibited interstate commerce in adulterated and misbranded food and drugs. This had been the driving force behind this law and headed its enforcement in the early years, providing basic elements of protection that consumers had never known before that time. Approach Approach Role Role The Food and Drug Administration is responsible for protecting the public health by ensuring the safety, efficacy, and security of human and veterinary drugs, biological products, and medical devices; and by ensuring the safety of our nation's food supply, cosmetics, and products that emit radiation. Example Example --An example of this is if a new medical device was to be created, it must go through a number of tests and trials before it can be put into us with patients. ISO International Organization for Standardization ISO When Created on February 23, 1947 by a group of delegates from 25 countries, the 67 original technical committees of ISO came together with a unified goal of ensuring products and services are safe, reliable, and of good quality. When Why It helps to ensure the safety, reliability, and quality of products. ISO International Standards help businesses of any size and sector reduce costs, increase productivity and access new markets. Why Role Health professionals rely on ISO management systems help deliver quality healthcare with total confidence. While ISO symbols work as a universal language that can warn people of potential hazards and help them to stay safe. Role Example An example would be the symbols in hospitals that relate to and warn of dangerous things including, radiation from x-rays, needles, and other possible dangers relating to health. Example


Transcript: Risk Profile & BMC To assure business resiliency and ability towards any disruptive events by implementing Business Continuity Management (BCM) GROUP 14 Risk Profiles & BMC Root Cause Absence of written and formal documents related with Business Continuity Management Programme Issue No formal documented policy and guidelines to be referred during disruptive events - past experience shows everything was done on ad-hoc basis Risk Cyber Risk Failure to achieve SSM vision Strategic Risk Non- compliance towards policy, regulation and relevant law Conflict in decision making in the event of crisis and disaster Governance and Compliance Risk Delay in recovery of critical business function upon disaster Operational Risk Loss of revenue Additional high cost to acquire additional equipment during recovery phase if it is not provisioned in the contract with the vendor or service provider Financial Risk Data loss and damage/disruption of SSM's system infrastructure System Risk Cyber Attack (Hacking, Intrusion, Viruses and Data Breach) Proposed Solution 1 Appointment of dedicated person representing their division / process in developing SSM's BCP's (Jawatankuasa Kerja BCP, IT - DRP Committee) QUICK WIN Conduct workshop for all Committee Members 2 Development of recovery strategies and comprehensive BCP involving all divisions/process owner in SSM 3 Periodically reporting progress of BCP development by all division/process owner to Management Level - Risk Management Committee (ML-RMC) 4 Continuous awareness program/training on the BCM to all level of staff 5 Conduct various type of emergency simulation and continuous testing of BCP, not only fire drill and IT Disaster Recovery exercise 6

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