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The 5 Whys

Transcript: The 5 Whys The 5 Why Technique TECHNIQUE A repetitive question-asking technique used to examine and analyze the cause-and-effect relationships underlying a specific issue or problem. The goal of this procedure is to establish the ROOT CAUSE of a deficiency, problem or error. 1. Write the problem statement. How to Use the 5 Whys 2. Think about why the problem occurred and write the answer down. 3. If this "WHY" does not thoroughly answer the initial question, ask "WHY" again, and write the answer down. 4. Continue to ask "WHY" until you and your team have identified the ROOT CAUSE of the problem. DIRECT CAUSE The cause that directly resulted in an event. The first link in the causal chain. CRITICAL 5 CONTRIBUTING CAUSE The cause that contributed to the event, but by itself would not have caused the event. The cause after the direct cause. ROOT CAUSE The fundamental reason for an event, Which is corrected, would prevent recurrence. The last cause in the causal chain. CORRECTION CORRECTIVE ACTION Action (s) taken to correct or change the event (effect). Corrects or improves the condition noted in the event. Action (s) taken that prevent recurrence of the condition noted in the event. Corrective Actions must directly address the root causes, contributing causes, and direct causes to be effective. 1 2 3 4 5 SURF U R F Use 5W1H S State the Problem Ask “Is there more than one problem?” Keep It Simple Understand the Situation Collect Data Verify the data Make sure you're on target Root Up the Cause Identify the Direct Cause (1st Why) Identify the contributing cause (2nd Why-4th Why) Identify the root-cause (within control) Fix it and Make It Stay Fixed Know your team & Brainstorm (Ask the right questions) Perform corrective action Follow-up & Measure effectiveness


Transcript: THE PROBLEM 5 WHYS WHAT IS 5 WHY? Five whys (5 whys) is a problem-solving method that explores the underlying cause-and-effect of particular problems. The primary goal is to determine the root cause of a defect or a problem by successively asking the question “Why?”. WHY What Is a Five Why’s Template? WHY What is the problem? What is the problem? Why did the problem occur? Why did the reason in question 2 happen? Why did the reason in question 3 happen? Why did the reason in question 4 happen? WHY Text Symbols Videos Images The primary goal of the five whys is to take a problem and find the root cause so it can be addressed. When done properly, a company can find the root cause of the problem so that they can take actions to prevent it from happening again in the future. What Are the 5 Why’s Questions? WHY The Five Why’s is a brainstorming method where the audience asks repeatedly the question "Why" until the root cause of a problem is identified and the solution is clear. WHY When applying the 5 Whys technique, you want to get to the problem's essence and then fix it. Actually, the 5 Whys questions may show you that the source of the problem is quite unexpected. Often, issues that are considered technical problems actually turn out to be human and process problems. This is why finding and eliminating the root cause is crucial if you want to avoid iteration of failures. EXAMPLE SCENARIO UNIT#50 AIRCONDITION running non stop to try to get to 72 degrees. WHY 1.Because its not yet fixed WHY 2.Because its old or need replacement 3.Because the Maintenance Guy is not aware WHY 4.Because its not on the maintenance tracking WHY WHY 5.Because it was missed to put in the Maintenance Tracking It was missed to put in the maintenance tracking -that is why it was not tracked -that is why the maintenance guy is not aware -that is why it was not checked if it needs replacement or whatnot - that is wy its not yet fixed

5 Whys

Transcript: 5 Whys Student's names: Christian Juan Carlos Flores Hernandez, Marcos Guerrero Ramírez, Miguel Angel Bustamante Frias, Noé Servando Escalante Guerrero Subject: Project engineering/ Professor: Sergio Alejandro Pérez Romero Academic Area: Mechatronics Engineering/ Group: GIME10093-s Unit I: Quality tools Project engineering 5 Whys It’s just as it sounds: A discussion of the unexpected event or challenge that follows one train of thought to its logical conclusion by asking “Why?” five times to get to the root of what happened. SUMMARY SWOT Analysis The origin of the 5 Whys The 5 Whys technique was developed and fine-tuned within the Toyota Motor Corporation as a critical component of its problem-solving training. Taiichi Ohno, the architect of the Toyota Production System in the 1950s. “The basis of Toyota’s scientific approach . . . by repeating why five times, the nature of the problem as well as its solution becomes clear.” Logic of the 5 whys Many organizations use a strict interpretation of the 5 whys, where the fifth reason is known as the root cause. Asking "Why?" A number of times is a simple way to begin the analysis of a problem, but there is nothing special about number five - apart from being after four and before six. FOCUS AREA 1 Welding Robot Stopped Taiichi Ohno published in March 2006 an article on 5 whys applied to the arrest of a welding robot, where he recommends "Ask 'why' five times on any problem." THE PROBLEM THE PLAN THE PLAN THE TIMELINE THE TIMELINE 2013 2015 2017 2019 FOCUS AREA 2 FOCUS AREA 2 THE PROBLEM THE PROBLEM THE PLAN THE PLAN THE TIMELINE THE TIMELINE 2013 2015 2017 2019 FOCUS AREA 3 FOCUS AREA 3 THE PROBLEM THE PROBLEM 75 % 35 % 10 % THE PLAN THE PLAN THE TIMELINE THE TIMELINE 2019 2013 2017 2011 2015

5 whys

Transcript: 5 WHYs -a root cause analysis technique Origin of 5 Whys Origins part of the Toyota Production System, developed by Sakichi Toyoda one of the key factors for successful implementation of the technique is to make an informed decision. This means that the decision-making process should be based on an insightful understanding of what is actually happening on the work floor. =>> the root cause analysis process should include people with practical experience. 5 Whys in Action 5 Whys in action When applying the 5 Whys technique, you want to get to the problem's essence and then fix it. Actually, the 5 Whys may show you that the source of the problem is quite unexpected. Get Started How to Get Started with 5 Whys Try to assemble a team of people from different departments. By forming a cross-functional team, you are going to receive unique points of view. Discuss the problem with the team and make a clear problem statement. It will help you define the scope of the issue you are going to investigate. Empower one person to facilitate the whole process. The facilitator should ask “Why” as many times as needed until the team can identify the root cause of the initial problem. Don’t ask too many Whys. If you keep going, you may end up receiving tons of unreasonable suggestions and complaints, which is not the purpose. Sometimes there could be more than one root cause. In these cases, the 5 Whys analysis will look more like a matrix with different branches. All members should be involved in a discussion to find and apply the best solution that will protect your process from recurring problems. When the decision is made, one of the team members should be responsible for applying the right actions and observing the whole process. After a certain period of time, the team needs to meet again and check if their actions actually had a positive impact. If not, the process should be repeated.In the end, the case should be documented and sent across the organization. Takeaways Important Things to Remember You can work backward to ensure that you have the correct answer for each ” Why”. Differentiate causes from symptoms Always base your answers on facts and data It is possible to break down your answers however many times you wish. The more you can answer, the better Last, but not least, evaluate the process and not the people "The average business analyst will gather requirements, a good business analyst will elicit requirements, but a great business analyst will truly understand the reasons behind the requirements."

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