High Impact Presentation
Transcript: 03 Integrate of smart building technologies to optimize energy efficiency and enhance user experience. Future Trends Dashboard and advanced analytics will be utilized to derive actionable insights from data, driving informed decision-making. 02 Examining the anticipated advancements in technology that will shape the future of facility management. 01 Artificial intelligence will play a important role in automating routine facility management tasks, improving overall efficiency. Painpoints/Experienced Stories THE HUGE PROCESS for Compliance and Security in application development THE CHANGES of business requirements due to the changes of operation process or policy NO EXPERIENCE in application development BALANCING betweene daily task and innovation/digitalization project Embracing Digitalization in Facility Management @BGSV- Shaping Workplaces of the Future BGSV/BDO (bdo.bgsv@vn.bosch.com) Increased operational efficiency Our Value Digitalization in Facility Management Cost reduction opportunities Enhanced decision-making processes Improved service delivery "Exploring the Role of IT Systems in Revolutionizing Facility Management for Enhanced Efficiency and Safety..." FCM Helpdesk FCM Helpdesk Dashboard Overview of IT Systems Developed for Digitalization EMERGENCY EVACUATION Facility & Technical Issues Smart Locker Present by: Vo Ngoc Kim Ngan (BGSV/BDO) Access Management System (SASAM) Protection and Security (PRS) 01 On Aug-2024, initial steps FCM Helpdesk enabled for both WEB & MOBILE Space Management System ~4,400 ~ 1 minute Locker Management System (on Space Management System) Feature and certified its efficiency by winning FIT FEST award/GR Award (FCM Console) Visitor Management System TICKETS RESOLVED AVERAGE TICKET CREATE TIME Protection and Security (PRS) Emergency Evacuation Emergency Evacuation Transforming Issue Management Smart Work Permit Employee Card Printing Solution (Core Services) Flexi Booking System Canteen Management System ~2,400hours/year ~1,4 hours Transportation Management System TIME SAVINGS Smart Work Permit AVERAGE RESPONSE TIME FCM Admin ~96% per total ~2,000hours/year ~150 hours/year Environment Health and Safety (EHS) SIM Card Management System 4.98/5.00 ~12,44 hours Mailing Management System ASSOCIATE REPORT TIME REDUCING ADMIN REPORTING SUMARIZE SERVICE FEEDBACK AVERAGE RESOLVE TIME TIME SAVINGS EHS Communication Channel EHS Training Tool 02 03 On Aug-2025, dashboard enabling FCM Helpdesk Dashboard is introduced On Jun-2025, AI adapted integrated to SENBOT, ticket is created directly from chatbot Environment Health and Safety (EHS) EHS TRAINING TOOL EHS Communication Channel The Call for Change First Steps of Digitalization The “Old Days” – Manual Era EHS Training Tool Why digitalization became necessary? Growing company size, more complexity. Demand for efficiency, speed, and transparency. Sustainability (less paper waste, long-term storage). Paper forms for every request. Repetitive and error-prone processes. Long approval chains and lack of transparency. Staff frustration: “boring, repetitive, low-value work.” 12 solutions had been submitted from every areas in FCM Manual → Semi-digital or some manual → Digital A lot of meetings, discussions, alignment happened The project started with very first modules... ~1,400 hours/year ~70% per total 4.8/5.0 TIME SAVINGS MANUAL WORK SAVINGS FEEDBACK RATE FOR EHS TRAINING ~80% ~1 minute ~4 topics ~80% TRIGGER TICKET CREATION AND KEEP TRACK ANSWER SOLVED THE COMMON QUERY OF ASSOCIATE FCM AREAS HAVE BEEN COVERED FOR QUERY SCOPE FCM PROCESSES, GUIDELINE HAVE BEEN TRAINED The Journey of Digitalization ~40k hours/year ~4.4k per total ~91% TRAINING HOURS ATTENDANCE/COMPLETION RATE LEARNING CERTIFICATE Smart Locker Access Management System (SASAM) Overview of Protection and Security Systems Pioneering across Bosch sites in Asia by comprehensively establishing Secure And Smart Access Management (SASAM) for all BGSV offices. Employee Card Printing Solution (Core Services) Access Management System (SASAM) End-to-end for the issue employee card Direct link onboarding data from HR Core Connect to AMS for card creation Adapt AI for photo adjustment and background remove Issue printing version follow the latest template of SASAM Protection and Security (PRS) Space Management System PRS Management System Temporary Card Request Access Key Management Kid Room Access Manage Property Movement Protection and Security (PRS) Employee Card Printing Solution (Core Services) Flexi Booking System The Journey of Digitalization in Facility Management 2021 - 2025 Locker Management System (on Space Management System) Visitor Management System 5 years ADMINISTRATION systems for Facility Management Canteen Management System Transportation Management System FCM Admin Mailing Management System SIM Card Management System “Our journey with the FCM Digitalization began with simple ideas to replace paperwork and manual tasks, and has evolved into every niche and area