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Chapter 8: Team Leadership and Self-Managed Teams
Transcript of Chapter 8: Team Leadership and Self-Managed Teams
Team Leadership and Self-Managed Teams 1.Teams are often credited with making better decisions than individuals, yet they are also criticized for groupthink. What are some strategies for creating effective teams that are not victims of the groupthink phenomenon? 2.Identify and describe any team you have been a member of, or know about otherwise, that has a strong norm of teamwork that all members buy into. What role did the team leader play in making this possible? Pressure to conform to lower group standards of performance and conduce- Member may be disliked for being more productive than other coworkers
Social loafing- Avoidance of individual responsibilities
Groupthink- team values getting along so much that rebellious views are quickly covered up in favor of group agreement 3.What are some of the key indicators of team dysfunction? Develop consensus around a common mission and goals that focus on organizational outcomes
Implement team-based performance measures, feedback, and reward systems
Ensure effective leadership and top management support
Promote the use of team building, skill development, and team training as common practices
Assemble the right skills
Organize at the right size 4.What is the key to creating cross-functional teams in which team members put the good of the team ahead of functional self-interest? 5.How can virtual teams work well together from far apart? 6.What would you describe as some of the do’s and don’ts of team leadership? 7.Describe an organization whose culture, structure, and leadership philosophy clearly support creativity and innovation. Technological advances
Encouraging members to show respect for other cultures and languages
Promoting diversity as a team strength and not a weakness Strong team cohesion and high task interdependence
Teams motivated by organization to compete for rewards
Diversified team mix- provides a wide variety of knowledge and experience
Clearly defined roles and responsibilities- focus on how individual tasks will come together to complete the common goal of the organization McDonald’s crew
The business is built on a strong norm of teamwork
Each team member’s job is designed to contribute to the overall goal of fast friendly service.
Speed is measured by how long it takes each team member to complete their task for each customer per hour
The leader, the shift manager, plays the role of motivator and coach by offering ways for the team to improve and offering rewards when they do Do's:
Lead by example
Act in the manner that they suggest their team should act.
Communicate effectively to the members of the team the vision, goals, and strategy of the team
Leaders within a team must not hide things within organization from the team like such as a specific strategy Culture- leaders within the organizations interact with individuals not in leadership and allow those individuals to give feedback on the issues and changes within an organization
Allows the organization to become more efficient
Set structure in place- allows for open communication
Many leaders would have a participative leadership style, but also believe that those without a leadership “title” can still be leaders within the organization