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Ability - Chapter 10

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by

MIke Sterling

on 11 March 2013

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Transcript of Ability - Chapter 10

How Important is Ability? How Can We Describe What
Employees Can Do? Importance varies according to the nature of the job
Strength
Stamina
Flexibility and coordination
Psychomotor
Sensory Physical Ability Be open and curious
Enhance your natural communication style
Avoid giving mixed signals
Remember the little things that pack a punch
Take feedback well
Build trust
Have an “open-door” policy
Acknowledge the other person’s feelings
Compliment the person’s emotions or situation
Explain your decisions
Make your feedback direct and constructive
Align your intention with your impact
Offer a “fix-it statement during broken conversation
Tackle a tough conversation
Relationship Management Strategies
teams 7, 8, 9 Greet people by name
Watch body language
Make timing everything
Plan ahead for social gatherings
Go on a 15-minute tour
Practice the art of listening
Go people watching
Understand the rules of the culture game
Test for accuracy
Step in their shoes
Social Awareness Strategies
teams 5 & 6 Breathe right
Create emotion vs reason list
Make your goals public
Count to ten
Set aside time in your day for problem solving
Take control of self-talk
Visualize yourself succeeding
Clean up your sleep hygiene
Speak to someone not emotionally invested in your problem
Accept that change is just around the corner
Self Management Strategies
teams 3 & 4 Quit treating feelings as good or bad
Observe ripple effect of your emotions
Lean into discomfort
Feel your emotions physically
Know who and what pushes your buttons
Watch yourself like a hawk
Ask yourself why
Check yourself
Get to know yourself under stress Self Awareness Strategies
teams 1 & 2 Break into Teams (1&2, 3&4, 5&6,7&8&9)
Read all of the strategies for your Category
Agree upon your 3 favorite
Spokesperson review
The 3 selected
Give a specific example of a situation and how you could utilize that strategy Strategies for the Four Categories
TEAM 6 Best Practices in
Customer Service Use of emotions
The ability of an individual to harness emotions and use them to improve their chances of being successful in a given area
What’s your score?
http://www.ted.com/talks/daniel_goleman_on_compassion.html
Dan Goleman on Compassion Emotional Intelligence In pairs:
Choose one person to express the facial emotion provided on the list
You must sit very still and silent and not move anything except your facial muscles.
How many emotions can you correctly identify (out of 20) in 5 minutes?
Then switch (turn paper over) Other Awareness Other awareness
The ability of an individual to recognize and understand the emotions that other individuals are feeling
What’s your score? Emotional Intelligence Self awareness
The ability of an individual to understand the types of emotions he/she is experiencing, the willingness to acknowledge them, and the capability to express them accurately
What’s your score? Emotional Intelligence How Can We Describe What
Employees Can Do? http://www.youtube.com/watch?v=YuRxPXXr-eU&feature=related Updated Approach
1. Self Awareness
2. Self Management
3. Social Awareness
4. Relationship Management Goleman Approach
1. Self Awareness
2. Others Awareness
3. Emotion Use
4. Emotion Regulation Emotional Intelligence Capabilities related to the management and use of emotions when interacting with others
Sometimes labeled EQ or EI
Especially vital in jobs that require a lot of “emotional labor”
Comes in four varieties Emotional Intelligence Cognitive Ability For NFL players taking the Wonderlic, the closer you are to the ball, the higher your score
Offensive tackles: 26
Centers: 25
Quarterbacks: 24
Guards: 23
Tight Ends: 22
Safeties: 19
Linebackers: 19
Cornerbacks: 18
Wide receivers: 17
Running backs: 16 Cognitive Ability What’s the right answer?

Which ability facet is being measured? Cognitive Ability What’s the right answer?



Which ability facet is being measured? Cognitive Ability What’s the right answer?








Which ability facet is being measured? Cognitive Ability What’s the right answer?






Which ability facet is being measured? Cognitive Ability One of the most widely used measures of cognitive ability is the Wonderlic Personnel Test
50 questions in 12 minutes
A score of 20 is equivalent to an IQ of 100, which is average
A score of 10 indicates literacy Cognitive Ability Capabilities related to the acquisition and application of knowledge in problem solving
Verbal
Quantitative
Reasoning
Spatial
Perceptual Cognitive Ability The relatively stable capabilities people have to perform a particular range of different but related activities
In contrast to skills, which are more trainable and improvable
As with personality, about half of the variation in ability levels is due to genetics
3 MAIN AREAS OF ABILITY Ability Chapter 10 Ability Return Test 2
No class March 18!
Teams: Characteristics and Diversity
Chapter s 11 & 12
Team 7 Best Practices in Utilizing Teams Next Time Physical Ability Emotional Intelligence Cognitive Ability Physical Ability Emotional Intelligence Cognitive Ability How Can We Describe What
Employees Can Do? Emotion regulation
The ability to quickly recover from emotional experiences and control one’s feelings
What’s your score?

http://www.youtube.com/user/nissanusa/featured?v=V9xFgyv8BJI Emotional Intelligence 19
19
19
19 Self
Awareness Emotion
Use Emotion
Regulation Other
Awareness Think of the people you know who are exceptionally smart. Are all of them successful?
Those who are not successful—why aren’t they? What holds them back? Cognitive Ability What’s the right answer?

Which ability facet is being measured? Cognitive Ability Ability defined
Cognitive ability
Emotional intelligence
Physical abilities
Team 6 Best Practices in Customer Service
Return Test 2 Class Agenda
Full transcript