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Mikaela Parkins

on 12 October 2015

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Transcript of Stress

Why is Stress an important managerial issue in organisations?
What is Stress?
"Any external perturbation to an organism's optimal homeostasis." (Dow, 2014)
Types of Stress
"Stress is primarily caused by the fundamentals of change, lack of control, and high workload." - Cartwright, 1997
Eliminating Stress
Sources of Stress

Interferes with task accomplishment
Leads to employee dissatisfaction
Causes possible job burnout
Creates inefficiencies
High accident rates
Enhances Attention
Assists Accomplishment of Tasks
Provides Stimulation
Inspires Innovation & Creativity
Presented by Mikaela, Fiona, Sophie, Lin & Dorothy
Stages of Stress
1. What is Stress?
2. Types of Stress
3. Sources of Stress
4. Stages of Stress
5. Eliminating Stress
TIME Related Stress
Too many tasks, too little time to complete
Causes: Increased technology and economic position
Stress in the workplace is caused through the environment of an organisation affecting a person physically or mentally.
Encounter Stress
Effects of Stress
"90% of GP's stressed because of time constraints"
Not all stress is bad!
Anderson & Pulich, 2001
Anderson & Pulich, 2001
Negative physiological symptoms
Negative psychological symptoms
Situational Stress
Personal Changes
Organasational Changes
Alarm Stage
Resistance stage
Exhaustion stage
“Stress is a condition of tension experienced by individuals when they are subjected to extraordinary physical or psychological demands.” (Anderson & Pulich, 2001)
"Common presentations of stress are somatic symptoms of anxiety, distress, and sleep disturbances." (Evans, & Wagon, 2002)
Shortness of breath
Improved personal selection and job placement
Establishment of corporate wellness programs
Improved organisational communication
Increased employee involvement
Offering employee sabbaticals
Use of realistic goal setting

Investigate the causes of stress and potential solutions.
Encourage workers to use stress reduction resources.
Promote emotional well-being

Difficulty Sleeping
Weakened Immune System
Muscle tension
Rapid heartbeat
Failure of internal systems
Severe Depression
Breakdown of relationships
Emotional instability
Jacaranda is blooming;
Can final exam be far behind?
(Carlopio et al., 1997)
"When employees experience high levels of stress, there is a tendency to withdraw, to communicate less effectively, or to distort communication." - Cartwright, 1997.
Implementing time management
Increasing physical exercise
Expanding social support network
(Selye, 1976)
(Selye, 1976)
(Robbins, Judge, Millett, Boyle, 2014)
Relaxation techniques
Cognitive behavioral therapy (CBT)
Goal setting
(Harvard Health Letter, 2015)
(Robbins, Judge, Millett, Boyle, 2014)
(Professional Safety, 2014)
Working conditions:
number of staff, data, feedback, support, office space, treatment
less hours, staff, resources
More than 20 million sick days each year are taken by Australian workers suffering from stress-related illnesses, costing the Australian economy $14.8 billion annually, according to research from Medicare 24/7 Health Advice Line (MHAL).
Communication needed to achieve Organistional goals
Roles: what is my part of the task?
Interaction: "I can't sit in the same room as my co-worker without arguing"
Processes: "My way of solving the problem is best"

Anticipation Stress
Stress caused by predictions of the future
"will I lose my job in the next month?"
"will I complete this task on time?"
Critical for Managers to understand why employees get stressed
75% of stress = work related
"The critical task for managers is to gain a better understanding of stress in the workplace, in their organisations, and in their teams and employees" - Tulgan & Sormaz. 2003
Full transcript