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KPI Training

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Matt Whelan

on 30 June 2014

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Transcript of KPI Training

Key Performance Indicators
Raw numbers
Change percentage
30 new clients using the gym per month
95% of customers stated good or better in the annual staff survey
A 3% decrease in systems downtime over a 6 month period
KPIs should always include:
Evidence source
Staff Survey Results
SAR 2013/14
In your teams you need to come up with 3 Strengths & 3 Areas for Improvement
In your teams you need to come up with 3 KPIs for next academic year
Full transcript