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QBQ! The Question Behind the Question

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Jason Kang

on 16 December 2013

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Transcript of QBQ! The Question Behind the Question

QBQ! The Question Behind the Question
Personal Accountability in Business and in Life
QBQ is the practice of personal accountability
1. Begin with "What" or "How" (not "why", "when", or "who")
Questions that start with "When" lead to procrastination.
2. Contain an "I " (not "they", "them," "we" or "you")
Personal accountability is about each of us holding ourselves accountable for our own thinking and behaviors and the results they produce.
3. Focus on Action
To make QBQ action-focused, we add verbs such as "do", "make", "achieve" and "build" to questions that start with "what" or "how" and contain an "I".
John G Miller
Why do we have to go through all this change?
When is someone going to train me?
Who dropped the ball?
Why don't I get paid more?
Who's going to solve the problem?
When is management going to get their act together?
Who is going to clarify my job?
QBQ is the practice of personal accountability
We discipline our thoughts. We ask better questions. We take action.
The Question Behind the Question: Practice it...and may it serve you well
This helps you eliminate:
Why don't they share the vision?
by making better choices in the moment
QBQ is a tool that helps individuals practice personal accountability by asking better questions.
Taking action may seem risky, but doing nothing is a bigger risk!
Action, even when it leads to mistakes, brings learning & growth.
Inaction brings stagnation & atrophy.
Action leads us toward solutions.
Inaction at best does nothing & holds us in the past.
Action requires courage.
Inaction often indicates fear.
Action builds confidence;
inaction, doubt
It's not my fault!
When we ask "who" we deflect to someone else and take responsibility off of ourselves.
What can I do to help you do your job better?
How can I become more engaged?
What solution can I provide?
What can I do to build rapport with the salespeople?
What can I do to make a difference?
What is the "Diet Coke" for our customers?
Changing the questions we ask ourselves from negative to solution based. Three simple guidelines for creating a QBQ
Ex. You do your best to change someone's attitude, but it doesn't work. The attitude you should be changing is your own.
Who do accountable people blame? No one, not even themselves.
What can I do to find the information to make a decision?
How can I adapt to this changing world?
How can I serve them?
How can I do my job better today?
Full transcript