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Transcript

The journey of creative problem solving

The metaphor of a journey is ideal for looking at creative problem solving as a process

What next

You can always learn by

reflecting on the process.

Understanding the problem

Ask:

  • Where there any worthwhile ideas
  • Could the process be adapted or improved for future problem solving
  • Am I becoming a more effective problem solver

Easy to look at symptoms but we need to:

  • see beyond the obvious
  • do more than a simple analysis of data
  • enrich our understanding with including viewpoints, opinions, expectations

A few simple techniques can help like:

  • mapping who might have an interest (a stakeholder map)
  • what irritates or jars (try bug listing)
  • ask others what they think the problem is (fresh eye)

Say what the problem is

Sounds obvious, but a defined and redefined problem statement takes us away from the detail of the original problem situation to something that can be more abstract.

Capture what you mean in a sentence.

Try starting with ‘In what ways might I …’

or ‘How can we …’

A good problem statement should: be challenging and provocative encourage differing perspectives on the same situation enable the generation of lots of ideas

Generating ideas

Moving forward

Ideas fuel creativity

Can you shape your idea or ideas into

an opportunity that you and others can support?

Any problem solving process

needs to start somewhere

Detach yourself from the original problem situation and work with the problem statement

Making sense of ideas

Can you produce a proposal that will stand up against criteria like acceptability, suitability and feasibility?

Ideas are just possibilities. To use a metaphor, ideas are like clay to a potter, they need to be worked on and crafted.

It is useful to think about a problem as a situation that you do not want - a gap between where you are and where you want to be

Ideas

  • defer judgement
  • generate lots
  • capture the wild and the wicked!
  • Try looking for patterns or clusters.
  • What do these hotspots tell you?

A simple listing of steps (a model)

can guide us through the process

You can use a simple voting techniques or just pick a few ideas that you interesting. You can always return to this or an earlier stage.

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