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Crucial Conversations

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by

Tyson Sadler

on 7 July 2016

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Transcript of Crucial Conversations

Crucial Conversations
Tools for Talking When Stakes Are High
BRAINSTORM
ELEMENTS
copy and paste as needed to add notes to your brainstorm
“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”

from the Foreword by Stephen R. Covey, author of
The 7 Habits of Highly Effective People

Move to Action:
How to Turn Crucial Conversations into Action and Results
Putting It All Together:
Tools for Preparing and Learning
Yeah, But:
Advice for Tough Cases
Change Your Life:
How to Turn Ideas into Habits
STATE My Path:
How to Speak Persuasively, Not Abrasively
Examine the subject closely and describe what you see.
Explore Others’ Paths:
How to Listen When Others Blow Up or Clam Up
Q&A
MUTUAL PURPOSE
Commit to seek
Mutual Purpose
Recognize the Purpose
Behind the Strategy
Invent a
Mutual Purpose
Brainstorm
New Strategies
CREATE MUTUAL PURPOSE
B
I
R
C
SHARE YOUR FACTS
S
TELL YOUR STORY
T
ASK FOR OTHERS' PATHS
A
TALK TENTATIVELY
T
ENCOURAGE
TESTING
E
STATE
My Path
ASK
Start by simply expressing interest in the other person’s views.
MIRROR
Increase safety by respectfully acknowledging the emotions people appear to be feeling
PARAPHRASE
As others begin to share part of their story, restate what you’ve heard to show not just that you understand, but also that it’s safe for them to share what they’re thinking.
PRIME
If others continue to hold back, prime. Take your best guess at what they may be thinking and feeling.
What is a Crucial Conversation?
OPPOSING
OPINIONS
STRONG
EMOTIONS
HIGH
STAKES
CRUCIAL
CONVERSATION
CLEVER STORIES
VICTIM
STORY
VILLIAN
STORY
HELPLESS
STORY
What do I really
want for others?
Learn to Look

MAKE IT SAFE
Actions Do Not Cause Emotional Reactions

Stories Create Emotions

Path to Action
MASTER MY EMOTIONS
Mastering Crucial Conversations: The Power of Dialogue
Pool of
Shared Meaning
Ideas
Opinions
Theories
Thoughts
Feelings
Start with Heart:
How to Stay Focused on What You Really Want
What do I really
want for myself?
What do I really
want for the other
relationship?
Me First
Us Second
What do I want
for others?
SILENCE
Masking
Avoiding
Withdrawing
VIOLENCE
Controlling
Attacking
Labeling
Tyson Sadler
Christine Durant
Olga Faktorovich
MGMT E-5700
Management Consulting
FOOL'S CHOICE
Either / Or = Fool's Choice

Getting Results AND Keeping the Relationship

START WITH HEART
What do I want for me?

What do I want for others?

What do I want for the relationship?

Apologize

Contrast to Fix Misunderstandings

Find Mutual Purpose
SEE & HEAR
TELL A STORY
FEEL
ACT
PATH TO ACTION
EXPORE OTHERS' PATHS
AMPP
What is Your Style Under Stress?
Silence or Violence
AGREE
COMPARE
BUILD
REMEMBER YOUR ABC's
MASTER MY EMOTIONS
Successful
Crucial
Conversation
POWER LISTENING TOOLS
MUTUAL PURPOSE
Commit to seek
Mutual Purpose
Recognize the
Purpose Behind the Strategy
Invent a
Mutual Purpose
Brainstorm
New Strategies
CREATE
MUTUAL
PURPOSE
B
I
R
C
CLEVER STORIES
VICTIM
STORY
VILLIAN
STORY
HELPLESS
STORY
Start by simply expressing interest in the other person’s views.
MIRROR
Increase safety by respectfully acknowledging the emotions people appear to be feeling.
PARAPHRASE
As others begin to share part of their story, restate what you’ve heard to show not just that you understand, but also that it’s safe for them to share what they’re thinking.
PRIME
If others continue to hold back, prime. Take your best guess at what they may be thinking and feeling.
AMPP
Power Listening Tools
AGREE
COMPARE
BUILD
Remember Your ABC's
ASK
What is a Crucial Conversation?
OPPOSING
OPINIONS
STRONG
EMOTIONS
HIGH
STAKES
CRUCIAL
CONVERSATION
SEE & HEAR
TELL A STORY
FEEL
ACT
PATH TO ACTION
Master Your Emotions
SILENCE
Withdrawing
VIOLENCE
Controlling
Attacking
Labeling
What is Your Style Under Stress?
Silence or Violence
SHARE YOUR FACTS
S
TELL YOUR STORY
T
ASK FOR
OTHERS' PATHS
A
TALK TENTATIVELY
T
ENCOURAGE
TESTING
E
STATE
My Path
Avoiding
Masking
Full transcript