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Bein' Professional: Business Etiquette 101

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Alison Asher White

on 21 February 2017

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Transcript of Bein' Professional: Business Etiquette 101

Business Etiquette 101
What is Professionalism?
Overview of
Professional Attributes
In a professional office setting, you're in a different world than on campus. Navigating this world can be tricky, especially your first time. This guide outlines professional competencies and offers strategies on how to conduct yourself professionally at work.
Bein' Professional!
Wait, no, that's not right...
#4 Self-Regulation
#5 Image
Professional Conduct
Professional Communication
#3 Honesty and Integrity
#2 Accountability
Professional Attributes
#1 Competency and Reliability
How can I be more

Core competencies that lead to success in the workplace
Professionalism includes:
the level of commitment individuals have to their work
the way individuals act (commitment to an ethical framework)
the way individuals communicate
the way individuals dress/present themselves

Competency and Reliability
Honesty and Integrity
Exhibiting Professionalism
Exhibiting Professionalism
Exhibiting Professionalism
Exhibiting Professionalism
Exhibiting Professionalism
Unreliability was recently identified as the number one career-limiting habit
Be punctual and don't call in sick
Work more hours than required
Under promise, over deliver
Be true to your word
Confront mistakes
Find solutions
Separate personal time and work time
Follow company policies and procedures
Respect co-workers and build trust
Exhibit responsible behavior
1. Understand that feedback is something that will help you
2. Don't react right away
3. Actively show that you're open to the feedback
4. Share relevant information
5. Ask for time to process the feedback
5 Steps On Accepting Feedback
Keep your emotions/ego in check
93% of managers polled said a person's style of dress at work influences his or her chances of earning a promotion (National Association of Colleges and Employers, 2007)
Phone Etiquette
Email Etiquette
Non-Verbal Communication
Respond to emails promptly (and within 24 hrs)
Do not send an email you wouldn't want posted on a bulletin board
Include a meaningful subject line
Keep your messages concise
Remember that tone is easy to misinterpret (DO NOT WRITE IN ALL CAPS)
Use proper salutations, English, grammar, and spelling
Use the signature feature and keep it simple
Re-read email before you send
Have a professional phone greeting and voice mail message
Speak clearly and slowly with a smile in your voice
End the conversation with a definitive goodbye
Let the person calling hang up first
Turn your cell phone on to silent and do not answer calls at your desk
93 percent of all communication is nonverbal in nature
Eye Contact
Body language
Be friendly and understand boundaries
Be respectful
Be positive and supportive of manager and teammates
1. Keep an eye on things
2. Mirror the person you are speaking to physically
3. Stay open with your body language
4. Sit up straight
5. Don’t be a bobble head
6. Fight the fidgets
Six Body Language Tips
Full transcript