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Six Sigma

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by

Laura Montano

on 15 June 2013

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Transcript of Six Sigma

HAAHE

LUNCHEON BEST PRACTICE PART 1

Robert Ray, PE, MBA
January 17, 2013

Fish Bone Diagram
Summary of Key Causes
Weighting of Fish Bone Outcomes
P-Chart (Baseline)
ANALYZE STAGE
Quick Hits
Set Temperature Range
Standardize Service Call Process
Education of Maintenance Staff
P-Chart Post Implementation
Hypothesis Test Results
IMPROVE STAGE
Project Charter
Voice of Customer
Critical To Quality
Baseline Observations
SIPOC
DEFINE STAGE
TEMPERATURE DASHBOARD
Alkek
Lutheran
MEASURE STAGE
Room Temperature Control Plan
Standardize Processes
Continue to Work Out System Level Issues
Hands on Training Module
Education of End Users
CONTROL STAGE
Voice of Customer
Alkek
Dashboard
Fish bone Diagram
P-Chart (Baseline)
Summary of
Key Causes
Baseline Observations
SIPOC
Quick Hits
Set Temperature Range
Standardize Service Call Process
Education of Maintenance Staff
Continue to Work Out System Level Issues
Hands on Training Module
Standardize Processes
Education of End Users
Lessons Learned
Lutheran Dashboard
Weighting of Fish Bone Outcomes
Locked in Temperature Range 67-78 degrees
System Capabilities/Limitation
Industry Standard
Reasonable Level of Comfort
Accuracy of Data
Three Systems in Patient Rooms
Creating Mock Up of These Systems
Continuous Learning for Our Staff
Training for New Staff
Provide Information to Customers on Temperature Range
Install Easy to Read Thermometers in Patient Rooms
Provide Tent Cards for Customers
Six Sigma Process
Stick To One Project
Ensure Data Analysis Techniques Are Correct
Define Data Storage Strategies Early
Be Prepared for Data Losses
Project Related
Don't Underestimate What You Will Discover
Don't Know What You Don't Know!
Leverage Technology
Team Ownership
Opportunities May Blossom Beyond Your Project
CONCLUSION & SUMMARY
Review Aim Statement
Sigma Level Analysis
Financial Assessment
Press Ganey
Lessons Learned
Thank You

Sigma Level Analysis
Financial Assessment
Press Ganey
P-Chart Post Implementation
Hypothesis Test Results
Critical To Quality
Project Charter
Investigated and Corrected System Level HVAC Issues
Investigated and Corrected Component Level HVAC Issues
Examined BAS System Operation
Bulk of Success Came From Correction of These Issues
*Issues Found to Date
Fans Running on Low Speed
Critical Alarming Mislabeled in BAS
Thermostats Not Working Properly
Motors Not Operating
Dampers Not Functioning Properly
*Continue to Resolve System Issues
*Develop Preventative Maintenance Schedule
Review Aim Statement
Thank You
Room Temperature Control Plan
Project Charter
Reduce Temperature
Variation for
Inpatient Rooms

Developed Process for Proactive Review of Room Temperatures
Identified Owners of Areas
Modified Process for Demand Calls
Reviewed System Level Educational Needs
Component Level Troubleshooting
In-Service on New Process
Goal: Improve by 30%
Actual Improvement - 61%
69% Alkek
42% Lutheran
Exceeded Goal by 31%
Building Care and Operations
BAS Team
Six Sigma Green Belt Team
Director Quality Measurement & Engineering-Victoria Jordan
Executive Sponsor - Tim Peglow
Black Belt Mentor - Valentine Boving
Administrative Assistant - Laura Montano
Future Opportunities to Link Other Software
Future Effort With Admissions
Trial Results for System Operational Responses
Future Projects in Outpatient Exam Rooms
Additional Major Energy Savings Opportunities
Dashboard Enhancements
NEXT STEPS
High Volume Hot/Cold Calls to 3-5000
Inconsistent Press Ganey Scores
Difficult to Provide Maintenance
Full transcript