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KEYS TO EFFECTIVE BUSINESS COMMUNICATION

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by

Brian Wasonga

on 16 November 2014

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Transcript of KEYS TO EFFECTIVE BUSINESS COMMUNICATION

COMMUNICATION SKILLS
WAYS TO COMMUNICATE EFFECTIVELY
WHAT IS EBC
PRINCIPLES OF EBC
FEATURES AND BENEFITS
ORAL VS. WRITTEN COMMUNICATION
INTERNAL VS. EXTERNAL
BUSINESS COMMUNICATION IN BASEBALL AND MARIJUANA
CONCLUSION
CONCLUSION
WHAT IS EBC?
One party sending a message that is easily understood by the receiving party.
FEATURES OF EBC
EBC requires an exchange or a progression of ideas that achieve a predetermined goal.
BUSINESS COMMUNICATION IN BASEBALL
IN-GAME COMMUNICATION
BUSINESS COMMUNICATION IN BASEBALL
KEYS TO
EFFECTIVE BUSINESS

Thank you!
COMMUNICATION
PRINCIPLES OF EBC
GENERAL COMMUNICATION SKILLS
INTERPERSONAL SKILLS
WRITTEN COMMUNICATION SKILLS
HIGH VS. LOW CONTEXT
Speakers and writers must understand the cultural expectations of their audiences.
BENEFITS OF EBC
Spoken vs. Written Messages
Feedback
Asking and Answering Questions
INTR
Hand signals between players and coaches
Managers communicating with pitchers
Pitcher and catcher signals on where to pitch
Manager using the "shift" technique
Two-out hand motion
OUT OF GAME COMMUNICATION
Effectively relating the media to the public. Social media tends to misinterpret information
Relaying vital information to the fans or team affiliates
BUSINESS COMMUNICATION IN BASEBALL
Trades/Transactions between teams to improve productivity
Signing unsigned players with key attributes
Major sport networks (ESPN) relaying fans of baseball
OTHER ASPECTS
IMPORTANCE OF COMMUNICATION SKILLS
Job placement
Career advancement
Performance
Organizational success
WAYS TO COMMUNICATE EFFECTIVELY
Clear and precise
Straight to the point
Short
Headline first
Paying attention to the listener
Remember, communication skills are not innate; they must be learned.
A large part of successful communication is listening.
Defined Communication Skills/ EBC
Considering Low and High Context
Benefits of EBC
BCOM in baseball
DRUG CARTELS
COMMUNICATING EFFECTIVELY
BCOM in marijuana
COMMUNICATING IN BUSINESS ORGANIZATIONS
Functions of Business Communication
Inform
Persuade
Promote good will
COMPARING ORAL AND WRITTEN FORMS OF ORGANIZATIONAL COMMUNICATION
INTERNAL
EXTERNAL
Exchaging ideas and messages with superiors, coworkers, and subordinates
Communicating with customers, suppliers, government agencies, and the public
ORAL
WRITTEN
Telephone calls
Conversational interview
Meeting
Conference
Email
Memo
Letter
Fax, etc
Functions of Business Communication
Internal vs. External
Oral and Written Comparison
Command
Communications
&
Control
RADIOS
Elements that allow an enterprise to function appropriately ;
CARTELS EMBRACING TECHNOLOGY
to give instructions and communicate their message
to facilitate their operations
to intimidate and threaten their enemies
preferred method of communication
discovery of an extensive array of antennas...
kidnapping of engineers
At least 36 engineers have been kidnapped including one IBM employee
for every radio taken down, a new one springs up
Full transcript