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Chapter 5

Carolyn Elbert

on 27 October 2015

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Transcript of Teamwork

Chapter 5
Pitfalls of Teams
Understanding how to conduct meetings
Unmet Goals
Team Member Skills
Complementary Skills
Hospitality Teams
Work Team (Line Cooks, Servers, Managers)
Five Stages of Group Development
Stage One: Forming
-Getting to know each other
-Researching assigned goals
-Discovering ways to work with people
-Limits of group behavior are determined
-Focusing on contributing to their team

Five Stages of Group Development
Stage Two: Storming
-Reality, Expectations and Clarity
-Conflicts Surface
-Most Difficult Stage (power clashes/competition)
-Impatient with progress

Five Stages of Group Development
Stage Three: Norming
-Differences settled
-Develop trusting working relationship
-Benefits of working together
-Accept the roles that each person plays
-Conflict decreases
-Increased confidence

What is a Team?
A group of people working together to complete a task or reach a common goal
Advantages of Teams
Greater Productivity
Effective use of Resources
Increased Creativity
Positive Work Environment
Open Communication Channels (cross-functional teams)
Employee Support System
Workplace Diversity
Reduce Turnover
Sense of Purpose (motivation)

Teamwork is essential to the success of hospitality operations
Do the advantages outweigh the disadvantages?
Do you like working with teams?
: Routine tasks as part of their job
: Designed to solve an immediate problem
Solve problems that impact their area & the operation as whole
: Manage issues within the function of their team with little supervision
Manager must state what needs to be done
Who, What, Where, When and Why
Five Stages of Group Development
Stage Four: Performing
-Dependence on group members
-Effectively solve problems
-Accept each other
-Adapt to meet the need of each member
-Adds Value
Five Stages of Group Development
Stage Five: Adjourning
-Team has achieved its purpose
-Begin/Move on to other task
-Form new groups
*not an original stage of group development
Putting it all Together
Principles of Team Building
Appropriate Leadership Style
Team-Building Exercises
Explain the role of the team
Support team through the stages of growth
How do you build a team?
Focus on Team Leaders
Successful teams do Not happen by chance
Effective team leaders demonstrate several traits:
Great interpersonal skills
Share responsibilities
Allow contributions
Request comments; suggestions for improvement
Network to locate resources
Maximize moral, reduce turnover
High-Performance Teams
Intense Interest, reaching goals
Work Ethic
Interest in Improving, quality of work
Team Management Challenges
Conflict Challenges:
Unclear Deadlines
Poor Instructions
Much to do, Little time
Cost over results
Unclear responsibilities
Managing Conflict
Direct Approach: identify problem,fix it
Bargaining: "give & take"
Enforcement of team rules: remove/relocate
Retreat: avoid/work around
Conflict management as a team: consensus
Three-Step Approach
Five Basic Strategies
Step1: person by person basis
Step2: one-on-one mediator
Step3: team meeting,decision,agree
Setting Team Goals
Effective teams develop 3 types of goals
1. Team-building goals:
Get know each other; Learn to work together
Set ground rules; Use decision-making process
2. Information goals:
Progress updates; Support tools; Communication
3. Work-related goals:
Plans and procedures; Tasks/responsibilities; business needs supported; process of use, necessary resources
Managing Team Projects
Planning Projects:Needs/Training

Implementing Projects:Monitor Progress

Evaluating Projects:Goals Achieved

No one person has enough knowledge, creativity & experience to tackle today's complex business problems alone
Effective teams have a mixture of these skills
Team vs Group
Full transcript